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Wells Fargo has scaled back its mortgage business to specifically serve banking and other account holders. In 2022, it was the nation’s fourth-largest mortgage originator. It was down to the 20th-largest in 2023.
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Star ranking and total number reflects the lifetime customer reviews received while this lender has been an advertiser on Bankrate.
To help serve you with relevant information, the customer reviews shown are limited to only those that this advertiser has received during the past 12 months.
Loans offered
Conventional, jumbo, FHA, VA, USDA, refinancing and more
Min. credit score required
620 for conventional loans
Nationwide availability
Available in all U.S. states
Min. down payment
3% for conventional loans, 3.5% for FHA loans, none for VA loans and USDA loans
Wells Fargo Home Mortgage, part of the namesake bank, offers home loans for a variety of needs, including home purchases and new builds, investment properties and refinancing. The bank’s time from mortgage application to closing ranges between 30 days and 90 days depending on a range of factors, according to a bank spokesperson, and the time to obtain a preapproval also varies. If you’re a highly-qualified borrower, however, you could receive a PriorityBuyer preapproval letter as soon as you apply online.
Displays mortgage rates online
Massive branch network
Will consider non-traditional credit references in application process
Offers low-down payment options to assist lower-income borrowers
Dialed back its mortgage offerings
No longer offers home equity lines of credit (HELOCs)
Below-average customer satisfaction scores and negative past customer reviews
Wells Fargo displays its latest mortgage rates on its website, and as of this review, they were slightly lower than Bankrate’s averages. The bank’s lender fees vary. You can get a complete estimate of closing costs, including origination charges, by inputting a few details about your credit score, the property you want to buy and the down payment you plan to make in the bank’s online customized rate calculator.
Wells Fargo operates nationwide, although it has indicated it’s focusing more on borrowers who have bank accounts at this time. Its loan options include conventional, FHA, VA and USDA mortgages. The bank also offers several flexible jumbo loan options for those buying or refinancing higher-priced homes. You’ll need a 620 credit score, at minimum, to qualify for a conventional mortgage.
Wells Fargo has been around since 1852, but in recent years, the bank has run afoul of regulators and become associated with some disreputable practices. In J.D. Power’s latest study of mortgage origination customer satisfaction, the bank scored below the industry average. It isn’t accredited by the Better Business Bureau and has a “Bad” rating on Trustpilot based on more than 1,000 customer reviews. Still, if you’re looking to obtain a loan with the bank, its website offers helpful resources for borrowers, including the My FirstHome digital education experience to help you determine if you’re ready to stop renting. There are also calculators and comparison tools to help you understand the costs of purchasing or refinancing.
- Red Ventures staffer (Bankrate parent company)
You can apply for a mortgage with Wells Fargo in person at a branch location, online or by phone at 877-937-9357. Its customer service hours are Monday through Friday from 8 a.m. to 11 p.m. ET and Saturdays, 9 a.m. to 3 p.m. ET. Here are some tips to prepare for the process:
Wells Fargo offers both rate-and-term and cash-out refinancing options. You can compare refinance rates and get an estimate of your closing costs with the bank’s calculator online.
Wells Fargo’s Homebuyer Access Grant provides some homebuyers $10,000 to help with a down payment. The grant doesn’t have to be repaid. To be eligible, you must be buying a home in a designated area within Atlanta, Baltimore, Charlotte, Dallas, Minneapolis-St. Paul, New Jersey, New York, Philadelphia or Washington, D.C., and your income can’t exceed area-specific limits.
For borrowers with incomes at or below 80 percent of their area’s median income, Wells Fargo offers up to $5,000 in closing cost credits. These credits can be used to cover expenses like the appraisal or recording fees. The closing cost credit can also be used in conjunction with the Homebuyer Access down payment grant.
If you’re an existing Wells Fargo customer and are applying for a jumbo loan, you could receive an interest rate discount depending on how much money you have with the bank. As of March 29, 2024, the discounts break down as follows:
Rating: 4.8 stars out of 5
4.8
Bankrate Score
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
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Rating: 4.6 stars out of 5
4.6
Bankrate Score
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
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Rating: 4.9 stars out of 5
4.9
Bankrate Score
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
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Loans offered Conventional, jumbo, FHA, VA, USDA, refinancing and more |
Loans offered Conventional, jumbo, FHA, VA, USDA, refinancing and more |
Loans offered Conventional, jumbo, FHA, VA, USDA, refinancing |
Min. credit score required 620 for conventional loans |
Min. credit score required 620 for conventional loans, 600 for FHA loans, 620 for VA loans |
Min. credit score required 620 for conventional loans, 620 for VA loans |
Down payment 3% for conventional loans, 3.5% for FHA loans, none for VA loans and USDA loans |
Down payment Undisclosed |
Down payment 3% for conventional loans, 3.5% for FHA loans, none for VA loans and USDA loans |
Nationwide availability Available in all U.S. states |
Nationwide availability All U.S. states |
Nationwide availability All U.S. states |
NMLS: 399801
4.2
24 ratings
This lender has 23 recent reviews.
92% of customers would recommend this lender.
The consumer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.
Bankrate cannot guarantee or verify the accuracy of the opinions shared by individual reviewers, and reserves the right to reject or remove any review, at any time, for any reason at Bankrate’s sole discretion, including but not limited to those that Bankrate deems inappropriate, fraudulent, invalid, irrelevant, or otherwise outside the parameters of the Bankrate Review Guidelines, the Privacy Policy, or the Terms of Use.
In addition to collecting reviews on-site, Bankrate collaborated with third-party Slice MR to survey 750 homeowners nationwide in July 2024. Bankrate and Slice MR collected, averaged and presented responses to nine questions. Users received an incentive for their feedback. Responses are based on individual experiences, and therefore cannot be verified for accuracy. User ratings are unedited and have not been reviewed or approved by lenders, nor do these ratings reflect Bankrate’s own reviews of these lenders.
To help serve you with relevant information, the consumer reviews shown below are limited to only those that this advertiser has received during the past 12 months.
Rates and terms of loan honored?
Closed mortgage with this lender?
Closed on time?
Would you recommend this lender?
Rates and terms of loan honored?
Closed mortgage with this lender?
Closed on time?
Would you recommend this lender?