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United Wholesale Mortgage Review 2025

Written by

Andrew Dehan

Edited by

Suzanne De Vita

Updated Dec 9, 2024

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At a glance

United Wholesale Mortgage

Editor's take

A top mortgage lender in terms of volume, United Wholesale Mortgage doesn’t deal directly with you as the borrower. Instead, it operates through a network of mortgage brokers who can connect you with the lender’s extensive lineup of loan products to suit virtually every need. If you’re working with a broker, you might be able to get a good offer on a mortgage with United Wholesale Mortgage.

Bankrate Score

Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.

3.6

Bankrate Score

Customer Rating

Star ranking and total number reflects the lifetime customer reviews received while this lender has been an advertiser on Bankrate.

To help serve you with relevant information, the customer reviews shown are limited to only those that this advertiser has received during the past 12 months.

2.1

56 ratings

Loans offered

Conventional, jumbo, FHA, VA, USDA, refinancing and more

Min. credit score required

620 for conventional loans, 660 for jumbo loans, 580 for FHA loans, 580 for VA loans, 620 for USDA loans

Nationwide availability

All U.S. states

Min. down payment

3% for conventional loans, 3.5% for FHA loans, none for VA loans and USDA loans

Recent customer reviews

The customer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews. Bankrate cannot guarantee or verify the accuracy of the opinions shared by individual reviewers, and reserves the right to reject or remove any review, at any time, for any reason at Bankrate’s sole discretion, including but not limited to those that Bankrate deems inappropriate, fraudulent, invalid, irrelevant, or otherwise outside the parameters of the Bankrate Review Guidelines, the Privacy Policy, or the Terms of Use.

BEWARE of last-minute LARGE closing changes

A final closing disclosure was not given to me three days prior to closing. In fact, it was sent at 5:20pm on 11/26/2024, the evening before our closing, which was the following morning on 11/27/2024 at 10:00am. The reason that I have an issue with this is because I was driven to make a rushed decis...

Tex
South Carolina (Dec 5, 2024)

Unprofessional and unethical

They are very unethical and unprofessional. They denied funding the loan after closing and wiring funds from my end. The closing took few mins extra since it's all online and that was the reason for denying the loan. They took long time for underwriting and when the rate lock expired due to that, th...

Tushar
Dallas (Nov 28, 2024)

Read 45 customer reviews for United Wholesale Mortgage

United Wholesale Mortgage overview

United Wholesale Mortgage (UWM) is a mortgage wholesaler, meaning it doesn’t deal directly with consumers. Instead, you’ll apply for a loan through a mortgage broker. UWM has been in business since 1986. The lender went public in 2021 and was the top mortgage lender by volume in the U.S. in 2023.

Pros and cons of United Wholesale Mortgage

Pros

Wide range of mortgage options
Frequent promotions and down payment assistance initiatives
Option for closing fee as little as $350

Cons

Doesn't lend directly to borrowers
Might not have the lowest rate

How Bankrate scored United Wholesale Mortgage

Affordability: 3.4/5

United Wholesale Mortgage offers low-down payment options, but doesn’t disclose rates to the public. It scores 3.4 out of 5 stars for affordability.

Interest rates: United Wholesale’s mortgage rates aren’t available to the general public, so you’ll need to speak with a mortgage broker to see what it offers.
Down payment: For qualified borrowers, UWM offers VA and USDA loans with no down payment, FHA loans with a minimum 3.5 percent down and conventional loans with a minimum 3 percent down.
Closing costs: UWM charges a flat closing fee of $350 and a $68 credit check fee. Many of the specific loan terms and fees will vary based on which product you qualify for, however.

Availability: 5/5

United Wholesale Mortgage scores 5 out of 5 stars for availability thanks to a variety of loan products and a nationwide presence.

Home loans offered: United Wholesale Mortgage offers conventional, jumbo, FHA, VA and USDA purchase and refinance options.
Footprint: UWM lends mortgages across the U.S.
Where to find: You can apply for a mortgage with United Wholesale Mortgage via an affiliated broker. You can find a local broker through MortgageMatchup.com.

Borrower experience: 2.5/5

Because United Wholesale Mortgage requires a relationship with a broker, there’s no way to know its current rate offers without one. We score the lender 2.5 out of 5 stars for borrower experience.

Preapproval and application process: You’ll begin the loan process with United Wholesale Mortgage by contacting a mortgage broker affiliated with the lender. Depending on the broker you work with, you might be able to get preapproved or prequalified online. Some brokers might also offer other online conveniences and resources like educational tools and paperless underwriting.
Transparency: You won’t have access to UWM’s rate information until you contact an affiliated broker.
Customer service: If you’re already a customer, you can reach UWM’s customer service team at 888-464-2432 Monday through Thursday, 8 a.m. to 9 p.m. ET; Friday, 8 a.m. to 8 p.m. ET; or Saturday, 9 a.m. to 1 p.m. ET.

In order to work with UWM, you’ll need an affiliated mortgage broker. United Wholesale Mortgage offers a directory of UWM mortgage brokers at MortgageMatchup.com. This is the first step in getting a loan with UWM. Take a look at the dropdown options below to see what this process looks like:

Features

Screen view

Desktop Mobile

Images courtesy of United Wholesale Mortgage as of April 2024. Note: Depending on method of contact, your individual credit profile and other circumstances, your experience might differ.

United Wholesale Mortgage reputation

United Wholesale Mortgage is a leading player in the mortgage world, consistently ranking as one of the largest lenders in the country. It is accredited with the Better Business Bureau and maintains an A+ rating from the organization.

What consumers say about United Wholesale Mortgage

Among borrowers on Bankrate, the reviews for United Wholesale Mortgage are mixed, but lean negative. Some customers cite the smooth experience and low rates as major pros, but even more customers express frustration with poor customer service and problems with closing delays and unexpected fees.

Refinancing with United Wholesale Mortgage

United Wholesale Mortgage offers both rate-and-term and cash-out refinancing options. As with a home purchase loan, you’ll apply for a refinance through a broker, rather than the lender outright. This can require more legwork, as you’ll have to go through the process with an intermediary, but it can result in a more favorable refinance rate.

How to apply for a mortgage with United Wholesale Mortgage

Since United Wholesale Mortgage isn’t a direct-to-consumer lender, you’ll need to work with a mortgage broker. You can search brokers using UWM’s broker directory, MortgageMatchup.com (shown above).

Learn more: How to get a mortgage

To determine a mortgage lender’s Bankrate Score, Bankrate rates lenders on a scale of one (1) to five (5) stars — with five (5) the highest rating — based on a variety of factors relating to the lender’s products and services. To assign our ratings, we assessed each mortgage lender across three core areas:
1. Affordability: Annual percentage rate (APR) - 80%; assistance for first-time homebuyers - 10%; down payment - 10%
2. Availability: Loan products - 50%; licensing - 40%; credit score - 10%
3. Borrower experience: Rate transparency - 35%; customer service - 35%; convenience - 20%; rate locks - 10%; reputation (if applicable)
Learn more about our methodology.

United Wholesale customer ratings and reviews

2.1

56 ratings

Star ranking and total number reflects the lifetime customer reviews received while this lender has been an advertiser on Bankrate. To help serve you with relevant information, the customer reviews shown below are limited to only those that this advertiser has received during the past 12 months.

This lender has 45 recent reviews.

Knowledge

Level of service

Professionalism

Responsiveness

5 stars

4 stars

3 stars

2 stars

1 star

20%

11%

68%

30% of customers would recommend this lender.

of 45 reviews

The consumer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Bankrate cannot guarantee or verify the accuracy of the opinions shared by individual reviewers, and reserves the right to reject or remove any review, at any time, for any reason at Bankrate’s sole discretion, including but not limited to those that Bankrate deems inappropriate, fraudulent, invalid, irrelevant, or otherwise outside the parameters of the Bankrate Review Guidelines, the Privacy Policy, or the Terms of Use.

In addition to collecting reviews on-site, Bankrate collaborated with third-party Slice MR to survey 750 homeowners nationwide in July 2024. Bankrate and Slice MR collected, averaged and presented responses to nine questions. Users received an incentive for their feedback. Responses are based on individual experiences, and therefore cannot be verified for accuracy. Submissions with user ratings that are materially inconsistent with written sentiment have been removed. User ratings are unedited and have not been reviewed or approved by lenders, nor do these ratings reflect Bankrate’s own reviews of these lenders.

To help serve you with relevant information, the consumer reviews shown below are limited to only those that this advertiser has received during the past 12 months.

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