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Truist Mortgage Review 2025

Written by

Andrew Dehan

Edited by

Suzanne De Vita

Updated Dec 16, 2024

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At a glance

Truist

Editor's take

Truist can be a good choice for mortgage borrowers who are already customers of the bank (or want to be). It offers home loans in most states, but being a bank, it might not provide as much underwriting flexibility. This can be limiting for those with unique credit or financial circumstances.

Bankrate Score

4.3

Bankrate Score

Loans offered

Conventional, jumbo, FHA, VA, USDA, refinancing and more

Min. credit score required

620 for conventional loans

Nationwide availability

All U.S. states except Alaska, Arizona and Hawaii

Min. down payment

3% for conventional loans, 3.5% for FHA loans, none for VA loans

Recent customer reviews

The customer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews. Bankrate cannot guarantee or verify the accuracy of the opinions shared by individual reviewers, and reserves the right to reject or remove any review, at any time, for any reason at Bankrate’s sole discretion, including but not limited to those that Bankrate deems inappropriate, fraudulent, invalid, irrelevant, or otherwise outside the parameters of the Bankrate Review Guidelines, the Privacy Policy, or the Terms of Use.

Terrible mortgage company

The worst mortgage company that I have had to deal with! My initial lender sold my loan down the river to Truist, and I can honestly say that I can’t wait for loan rates to drop, not only for better rate to refinance, but to find a better reliable decent mortgage company to carry my loan. Truist is...

Ursula L.
Portland (Feb 20, 2025)

Read 1 customer reviews for Truist

Truist overview

Headquartered in Charlotte, North Carolina, Truist is the seventh-largest bank in the U.S., representing the union of two banks: BB&T and SunTrust, which merged in 2019. You can visit Truist online to explore different home loan options, which notably often come with promotional closing cost discounts. Truist was the nation’s 18th-largest lender in 2023, according to federal data.

Pros and cons of Truist

Pros

Branch network in several states
Lower than average mortgage rates

Cons

No customizable rate tool
Need to contact loan officer to learn loan requirements

How Bankrate scored Truist

Affordability: 4.9/5

Truist’s mortgage rates tend to be lower than the national average, and the bank offers low-down payment options. It scores a near-perfect 4.9 out of 5 stars for affordability.

Interest rates: Truist’s mortgage rates were below Bankrate’s overall national average at the time of this review.
Down payment: For qualified borrowers, Truist offers VA and USDA loans with no down payment requirement, FHA loans with as little as 3.5 percent down and conventional loans with a minimum 3 percent down.
Closing costs: The bank doesn’t disclose its fees online, but there’s relationship pricing and special incentives for existing customers, according to a bank spokesperson.

Availability: 5/5

Truist earns the full 5 out of 5 stars for availability thanks to an almost-nationwide presence and a bevy of mortgage options.

Home loans offered: Truist offers the standard conventional and government-backed purchase and refinance options. It also provides HELOCs, construction loans and physician loans.
Footprint: Truist mortgages are available to qualified borrowers in 47 states (not Alaska, Arizona or Hawaii).
Where to find: You can apply for a mortgage with Truist online, by phone or in person at a branch location.

Borrower experience: 3/5

Truist’s website doesn’t feature a customizable rate tool, nor the more seamless technology conveniences of some of its competitors. It also scored below-average in J.D. Power’s 2024 mortgage origination satisfaction study. We give the bank 3 out of 5 stars for borrower experience.

Preapproval and application process: To get preapproved or apply for a mortgage with Truist, you’ll first need to link up with a loan officer.
Transparency: Truist’s site advertises select mortgage rates, but to receive a personalized rate, you’ll have to contact the bank directly.
Customer service: You can reach Truist’s customer service team at 844-487-8478, Monday through Friday from 8 a.m. to 8 p.m. ET and Saturday from 8 a.m. to 5 p.m. ET.

Bankrate staff insights

"The APR and rate were the best."

Staffer, Red Ventures (Bankrate parent company)

Truist reputation

Truist is one of the largest financial institutions in the U.S. The bank has been accredited by the Better Business Bureau since 1967 with an A+ rating, but the BBB website also lists less-than-favorable reviews from a few thousand customers. In addition, it came in below-average for mortgage origination satisfaction in J.D. Power’s 2024 study.

Refinancing with Truist

Truist offers both rate-and-term and cash-out refinancing options.

How to apply for a mortgage with Truist

You can apply for a mortgage with Truist in person at a branch location, online or by phone at 855-445-0999.

Learn more: How to get a mortgage

To determine a mortgage lender’s Bankrate Score, Bankrate rates lenders on a scale of one (1) to five (5) stars — with five (5) the highest rating — based on a variety of factors relating to the lender’s products and services. To assign our ratings, we assessed each mortgage lender across three core areas:
1. Affordability: Annual percentage rate (APR) - 80%; assistance for first-time homebuyers - 10%; down payment - 10%
2. Availability: Loan products - 50%; licensing - 40%; credit score - 10%
3. Borrower experience: Rate transparency - 35%; customer service - 35%; convenience - 20%; rate locks - 10%; reputation (if applicable)
Learn more about our methodology.

BB&T customer ratings and reviews

1.0

1 ratings

This lender has 1 recent reviews.

Knowledge

Level of service

Professionalism

Responsiveness

5 stars

4 stars

3 stars

2 stars

1 star

100%

0% of customers would recommend this lender.

of 1 reviews

The consumer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Bankrate cannot guarantee or verify the accuracy of the opinions shared by individual reviewers, and reserves the right to reject or remove any review, at any time, for any reason at Bankrate’s sole discretion, including but not limited to those that Bankrate deems inappropriate, fraudulent, invalid, irrelevant, or otherwise outside the parameters of the Bankrate Review Guidelines, the Privacy Policy, or the Terms of Use.

In addition to collecting reviews on-site, Bankrate collaborated with third-party Slice MR to survey 750 homeowners nationwide in July 2024. Bankrate and Slice MR collected, averaged and presented responses to nine questions. Users received an incentive for their feedback. Responses are based on individual experiences, and therefore cannot be verified for accuracy. Submissions with user ratings that are materially inconsistent with written sentiment have been removed. User ratings are unedited and have not been reviewed or approved by lenders, nor do these ratings reflect Bankrate’s own reviews of these lenders.

To help serve you with relevant information, the consumer reviews shown below are limited to only those that this advertiser has received during the past 12 months.

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