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Texana Bank Customer Reviews

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Texana Bank customer ratings and reviews

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NMLS: 407536

2.5

Rating: 2.5 stars out of 5

18 ratings

This lender has 4 recent reviews.

Knowledge
Rating: 2.7 stars out of 5
Level of service
Rating: 2.7 stars out of 5
Professionalism
Rating: 2.4 stars out of 5
Responsiveness
Rating: 2.6 stars out of 5
5 stars
4 stars
3 stars
2 stars
1 star
33%
6%
0%
0%
61%

39% of customers would recommend this lender.

4 of 4 reviews

The consumer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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In addition to collecting reviews on-site, Bankrate collaborated with third-party Slice MR to survey 750 homeowners nationwide in July 2024. Bankrate and Slice MR collected, averaged and presented responses to nine questions. Users received an incentive for their feedback. Responses are based on individual experiences, and therefore cannot be verified for accuracy. Submissions with user ratings that are materially inconsistent with written sentiment have been removed. User ratings are unedited and have not been reviewed or approved by lenders, nor do these ratings reflect Bankrate’s own reviews of these lenders.

To help serve you with relevant information, the consumer reviews shown below are limited to only those that this advertiser has received during the past 12 months.

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Rating: 1 stars out of 5

Texana bank is deceitful, dont do business with texana.stay away from this bank

Loan#2109309034 Stay away from this bank and dont do business with them. They lie and will deceive you to sign a loan you never applied for. My husband who is a veteran co-own a house and texana bank wanted my husband to sign the co-owner's loan, and assured us that we are not gonna be the borrower. But then we found out that texana bank filed the loan at city county and they listed our name as a borrower of the loan we never applied for. This bank committed fraud.

Knowledge
Rating: 1 stars out of 5
Level of service
Rating: 1 stars out of 5
Professionalism
Rating: 1 stars out of 5
Responsiveness
Rating: 1 stars out of 5

Rates and terms of loan honored?

No

Closed mortgage with this lender?

Yes

Closed on time?

No

Would you recommend this lender?

No

Rem
Florida (Dec. 9, 2024)

Rating: 1 stars out of 5

Past Due VA Appraisal Fee

This Bank and the mortgage processor were supposed to collect the appraisal fee before ordering the appraisal on this Phoenix, AZ property. Invoice still UNPAID. Bank personnel have been evasive re communication and payment.

Knowledge
Rating: 2 stars out of 5
Level of service
Rating: 1 stars out of 5
Professionalism
Rating: 2 stars out of 5
Responsiveness
Rating: 1 stars out of 5

Rates and terms of loan honored?

No

Closed mortgage with this lender?

No

Closed on time?

N/A

Would you recommend this lender?

No

Eldon D.
Phoenix AZ (Nov. 19, 2024)

Rating: 1 stars out of 5

The worst experience I have ever had. I should have never ever worked with Jesse to try and refinance my home. I am glad it did not work out because of how unprofessional Jesse was and his staff in handling this matter for me. I am upset for wasting so much time

Worst bank to go through, do not answer or do things in a timely manner.

Knowledge
Rating: 1 stars out of 5
Level of service
Rating: 1 stars out of 5
Professionalism
Rating: 1 stars out of 5
Responsiveness
Rating: 1 stars out of 5

Rates and terms of loan honored?

No

Closed mortgage with this lender?

No

Closed on time?

N/A

Would you recommend this lender?

No

Lisa
NM (Sept. 23, 2024)

Rating: 1 stars out of 5

Liars they will lie to you

Wouldn’t give them another chance if they paid me .. that’s just my kind

Knowledge
Rating: 1 stars out of 5
Level of service
Rating: 1 stars out of 5
Professionalism
Rating: 1 stars out of 5
Responsiveness
Rating: 1 stars out of 5

Rates and terms of loan honored?

No

Closed mortgage with this lender?

No

Closed on time?

N/A

Would you recommend this lender?

No

J j.
Texarkana (June 21, 2024)