Rocket Mortgage Review 2025

Promised me a low rate mortgage. Changed the rate. Then reneged. Don't bother. Looking at the other reviews they probably did me a favor.

Anon
New York (March 20, 2025)

Response from Rocket Mortgage:

Hello, we are sorry to hear about your experience with us at Rocket. Can you please email me directly at Andrew@RocketMortgage.com with your best contact information? My team will look into this and reach out right away.

My biggest problem is being left with an unforeseen expense of $847.20 & having them walk away from it. Legally something I might be responsible for, but something that during my refinance neither Rocket Mortgage or Mr. Cooper advised me of and would outside of any lay person's foresight. I had the misfortune of property taxes being increase and Escrow payout right before a loan buyout. This left my escrow short & didn't allow the loan to be closed. The additional days of $42/day of interest accrued & a late fee added $847.20 to the refinancing of my loan. Neither Rocket or Mr. Cooper were willing to support me in any fashion with those costs. Rocket then quickly proceeded sell the new loan to a third party. I've used Rocket Mortgage in the past with fairly good experience. They have always been pushy & quick at getting a loan turned around & closed. They are knowledgeable & will negotiate. Still am wishing I continued with AimLoans.com

Joe H.
WI (March 18, 2025)

Response from Rocket Mortgage:

Hello, we are sorry to hear about your experience with us at Rocket. Can you please email me directly at Andrew@RocketMortgage.com with your best contact information? My team will look into this and reach out right away.

Please be aware that a bait and switch tactic is being used here at Rocket. I was told that I was eligible for the 3% down payment program, so I gave the $500 deposit to the Rocket Mortgage personal, the next day I apparently I wasn't edible but I could do 5% down payment with a very inflated interest rate nearly a full point above the current rates, I decided to stay with my original lender and requested my deposit back, 24 hours later they said they could do it knowing that I was going to stay with my original lender, that quote was only said so that they didn't have to return my deposit back if was true there would have been a revised purchase agreement in my portal The Rocket Mortgage personal gave me the 800 number to try and retrieve my $500 deposit back and that number is a dead end street.

matthew v.
WA (March 14, 2025)

Response from Rocket Mortgage:

Hello, we are sorry to hear about your experience with us at Rocket. Can you please email me directly at Andrew@RocketMortgage.com with your best contact information? My team will look into this and reach out right away.

Extremely unprofessional experience because of how persistent the Mortgage lender ( Dave) was to get me-to commit “that day” and very persistent to sign the $500 Good Faith Deposit Form. He called more for that form than anything else. After days sending multiple documents I always had to follow up with Mitchell who was the 2nd person I dealt with. He was not professional about keeping in touch with me, over a 2 week period he let my file just sit there. I wanted to know what was going on after I have sent them all my financial statements, W2’s etc. I was so upset and confused they changed my closing costs from 12,400 to 16,500. He waited until the last minute to tell me I didn’t qualify. Mitchell also said that I could not get my deposit back because i was not honest about my work history and said call this number if you want to try to get it back when he had W2’s from 2021 to today March 2025. I sent it to the executive level where they told me they would review my file/phone calls to see if I could get my $500.00 back, I am waiting to hear back. They will jerk you around and it’s a Bait and Switch situation. I do not recommend this company.

Stephanie .
Tennessee (March 4, 2025)

Response from Rocket Mortgage:

Hello, we are sorry to hear about your experience with us at Rocket. Can you please email me directly at Andrew@RocketMortgage.com with your best contact information? My team will look into this and reach out right away.

January, 2024: Called to get a mortgage. SURE! Said the first of like 15 people. We can do that! Ok. Can you send us this obnoxious number of papers? Sure! Time to close! Ohhhh.... wait.... we can't do that. Fast Forward to January 2025: Hey, we are supposed to have another 2 acres of ground here. The owner gave the you the parcel numbers, so did husband. Oh. Sorry. You'll have to do it now. $480.00 to a lawyer for that. February 2025: Husband found a new job. "Oh, that's ok! We can refinance your loan! Let me get in touch with someone." Someone calls "Hey, can we an obnoxious number of papers again?" Sure. Email... we got your papers and will close on Tuesday. Fast forward to February 11, 2025... "We can't close this you didn't pay January". What? That was supposed to be part of the loan! That's why we started this whole thing! I didn't even know you could do this until your employee said something about it!" Oh.. sorry. Let me guide you someone higher up. Higher up: "I don't think we can do it... but I'll look into it." Moral of the story: DO. NOT. USE. ROCKET. MORTGAGE. The minute I get enough money, we a going to find someone else to refinance our loan. I get anxiety every time I see the words Rocket Mortgage come up on my phone.

Becky
PA (Feb. 11, 2025)

Response from Rocket Mortgage:

Hello, we are sorry to hear about your experience with us at Rocket. Can you please email me directly at Andrew@RocketMortgage.com with your best contact information? My team will look into this and reach out right away.

4 months and no loan. Lost $500 for an appraisal that was never done. Even though my realtor and I where both told it was done and approved. Then got told they needed to do a credit check. They told me I own a business I do NOT own. When my CPA and I couldn't provide the paperwork for this mystery company we got ghosted by RM. Mind you they had all my tax paperwork for 3 years. When I tracked RM down they told me it was my fault. They closed all my accounts, and when I asked why they said I did it not them. They cancelled my loan and said they told me and mailed me a letter. Still waiting on the letter. When I got back into my accounts they had a denial letter dated 12/6... but I signed loan papers for 12/26?? They can't even fuge their paperwork to fit there lies correctly. DO NOT talk to this company!!!

Still H.
MT (Feb. 9, 2025)

Response from Rocket Mortgage:

We are sorry to hear about this. Can you please email me at Andrew@RocketMortgage.com with your best contact information? My team will reach out right away to answer any questions you may have.

Rocket Mortgage gave me 6.5% rate with no points, so I selected them. Before I made offer on 12/28/24, my realtor called their agent, had 3-way call w me, once again confirmed they would give me 6.5% rate with no points, the agent agreed, and we asked them if it is ok to put no loan contingency on the offer, which means they won't change it, they told us ok to do that. That's the condition I made offer on that night because the seller want to close soon. Afterwards, they changed what was promised on 12/30/24, and added $7,128 points charge to loan estimate form without notifying me. And asked me to e-sign paper. Good thing I read and caught it, if I didn't read it, I won’t even know. I knew that rates can change, but after we confirmed with the agent, to remove contingency, the agent should lock my loan. They said interest has changed every day, but why didn’t the agent warn me, and lock the rate?!

Monica
St Louis, MO (Jan. 3, 2025)

Response from Rocket Mortgage:

Hello, we are sorry to hear about your experience with us at Rocket. Can you please email me directly at Andrew@RocketMortgage.com with your best contact information? My team will look into this and reach out right away.

I would give them ZERO stars if I could. Their underwriting department is a total joke. We had a 45 day closing and the day before our scheduled closing date they started asking for additional documents. Each day it was a new document that needed to be sent. The lender couldn't do anything, the underwriter would take a whole day to look at the documents sent then come back and ask for something else. We're now 5 days past our scheduled closing date and they just keep saying their working on it, no tentative date we can close, nothing specific, just that we're working on it. They treat this process like they can go as allow as they want and jerk people around as much as they want. We've incurred additional interest fees, late fees and a ton of other expenses because they have delayed so many days and of course no one is going to take accountability for any of those fees, we just have to keep waiting and hoping they do their job at some point so we can close on this house. Absolutely the worst process I've ever dealt with and they have zero compassion for the situation they have put everyone in. Horrible company to do business with!!!!

Julia
Oklahoma (Dec. 4, 2024)

Response from Rocket Mortgage:

Hello, we are sorry to hear about your experience with us at Rocket. Can you please email me directly at Andrew@RocketMortgage.com with your best contact information? My team will look into this and reach out right away.

After delaying our original closing date over 16 days while we were paying interest they made several errors. First off their original appraiser cancelled on us about 1.5 hours before appointment. Then they used wrong address to send to IRS to request transcripts. After all that and we signed all the closing documents they called after 5 days said the payoff to our current loan was wrong. So we resigned a document to get it paid off. They wire the money and our bank calls us telling us they received the payoff but it is short by over $400. Stay away from these guys.

M B.
Missouri (Nov. 18, 2024)

Response from Rocket Mortgage:

Hello, we are sorry to hear about your experience with us at Rocket. Can you please email me directly at Andrew@RocketMortgage.com with your best contact information? My team will look into this and reach out right away.

The customer service was horrible. Our Morgage broker Patrick did not follow up with us to give us update on the application. We had to always call. He would send email with different mortgage approval amount and when we called for clarification we would receive a different approval amount. They waited till last minute to let us know we were not approved after calling them multiple times to get an updated. We were told we are approved then not approved. Minutes after being told we were not approved Christ (loan processing team) calls and say we have been approved and we will continue with the loan. He sent us a new offer letter. The next morning the offer letter was resend and we had to call Rocket Morgage to find out what happened. They investigated and apologized what happened for the miscommunication. Patrick or Chris did not call to apologize they ignored our phone calls. We did get our home through NOVA loans. I was so disappointed with Rocket especially when I have a previous home loan with them.

Eunice
Tacoma (Nov. 14, 2024)

Response from Rocket Mortgage:

Hello, we are sorry to hear about your experience with us at Rocket. Can you please email me directly at Andrew@RocketMortgage.com with your best contact information? My team will look into this and reach out right away.