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PHH Mortgage Review 2025
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At a glance
PHH Mortgage
Editor's take
PHH Mortgage’s customer service appears to be a mixed bag, having had its fair share of press for subpar servicing practices, but high marks on sites like Trustpilot. The lender might have more flexibility compared to others in terms of qualifying borrowers, and it has several affiliate partnerships that could save you money on homeowners insurance and other policies.
Bankrate Score
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
3.7
Rating: 3.7 stars out of 5
Customer Rating
Star ranking and total number reflects the lifetime customer reviews received while this lender has been an advertiser on Bankrate.
To help serve you with relevant information, the customer reviews shown are limited to only those that this advertiser has received during the past 12 months.
3.3
Loans offered
Conventional, jumbo, FHA, VA, refinancing and more
Min. credit score required
Undisclosed
Nationwide availability
All U.S. states
Min. down payment
3% for conventional loans, 3.5% for FHA loans, none for VA loans
PHH Mortgage overview
PHH Mortgage is a non-bank lender that’s been providing home loans since 1984. The lender is a subsidiary of Onity Group and offers conventional, FHA and VA loans and refinancing. Notably, it provides borrowers its “Purchase Promise,” which includes a 90-day rate lock, and a close-on-time guarantee backed by a $1,500 payout.
Pros and cons of PHH Mortgage
Pros
-
Variety of mortgage options, including investment property loans
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Considers non-traditional credit factors
-
Website provides helpful calculators, checklists and educational articles
Cons
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No branch locations
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No USDA loans
How Bankrate scored PHH Mortgage
Affordability: 3.3/5
It’s difficult to compare rate offers from PHH Mortgage unless you go through the preapproval process. We scored the lender 3.3 out of 5 stars for affordability.
- Interest rates: PHH Mortgage doesn’t advertise its mortgage rates online; you won’t know if you qualify, nor at what rate, unless you get in touch with the lender.
- Down payment: PHH offers mortgages with as little as 3 percent down. If you’re eligible for a VA loan — for military members and veterans — you might not need to make a down payment at all.
- Closing costs: It’s unclear how much PHH charges in closing costs and lender fees. Keep in mind most lenders charge an origination fee equaling 1 percent of the amount you’re borrowing.
Availability: 4.8/5
PHH Mortgage is licensed across the U.S. and in U.S. territories. The lender also boasts a range of loan options for virtually every need, garnering it 4.8 out of 5 stars for availability.
- Home loans offered: PHH Mortgage provides most mortgage types, with the exception of USDA loans.
- Footprint: PHH works with qualified borrowers nationwide and in Guam, Puerto Rico and the U.S. Virgin Islands.
- Where to find: You can apply for a mortgage with PHH Mortgage online or by phone.
Borrower experience: 3.1/5
Because of its near-total lack of transparency and some spottiness around customer service, PHH Mortgage scores 3.1 out of 5 stars for borrower experience.
- Preapproval and application process: You can start the mortgage origination process with PHH Mortgage online, but the lender doesn’t offer any way to get preapproved without first speaking to a loan officer, either by phone or filling out an online form and awaiting a call. If you qualify, you’ll typically get preapproved in one business day, according to the lender's website.
- Transparency: PHH doesn’t display current mortgage rates or fees on its website.
- Customer service: You can reach PHH’s customer service team at 800-210-8849 Monday through Friday from 9 a.m. to 8 p.m. ET.
PHH Mortgage reputation
PHH Mortgage has an “excellent” rating on Trustpilot and mostly positive reviews on the Better Business Bureau website (at the time of this review). The lender appears to fall short after you get your loan, however, ranking well below-average in J.D. Power’s 2024 mortgage servicer satisfaction survey.
What consumers say about PHH Mortgage
Among borrowers on Bankrate, PHH Mortgage’s feedback varies. Some borrowers characterize their experience with the lender as “great,” while others say they’re unhappy with how the lender serviced their loan. In fact, one borrower refers to the lender as “unreliable,” while another says “customer service doesn’t exist.”
PHH Mortgage in the news
PHH Mortgage has made headlines in recent years for some questionable practices, including charging illegal fees for appraisals and servicing. The lender was also hit with a data breach in 2023, which compromised borrowers’ sensitive information, including Social Security numbers.
Lender compare
Compare PHH Mortgage to other lenders
Mortgage rates and fees can vary widely across lenders. You can use the drop downs to explore beyond these lenders and find the best option for you.
3.7
Rating: 3.7 stars out of 5
Bankrate Score
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
Recent Customer Reviews
Star ranking and total number reflects the lifetime customer reviews received while this lender has been an advertiser on Bankrate. To help serve you with relevant information, the customer reviews shown are limited to only those that this advertiser has received during the past 12 months.
3.3
NMLS: 2059741
State License: ML-2059741
4.9
Rating: 4.9 stars out of 5
Bankrate Score
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
Recent Customer Reviews
Star ranking and total number reflects the lifetime customer reviews received while this lender has been an advertiser on Bankrate. To help serve you with relevant information, the customer reviews shown are limited to only those that this advertiser has received during the past 12 months.
4.8
Refinancing with PHH Mortgage
PHH Mortgage offers both rate-and-term and cash-out refinancing options. The lender doesn’t display refinance rates or fees online, however. To learn more about the rate you could qualify for and the costs you’ll pay, you’ll need to start the application process online or contact a loan officer directly.
How to apply for a mortgage with PHH Mortgage
You can apply for a mortgage with PHH Mortgage online or by phone at 800-210-8849. The lender’s loan officers are available outside of normal customer service hours: Monday through Friday 8 a.m. to 9 p.m. ET and Saturday, 10 a.m. to 4 p.m. ET.
Learn more:
How to get a mortgage
PHH Home Loans Mid-Atlantic customer ratings and reviews
3.3
25 ratings
Star ranking and total number reflects the lifetime customer reviews received while this lender has been an advertiser on Bankrate. To help serve you with relevant information, the customer reviews shown below are limited to only those that this advertiser has received during the past 12 months.
This lender has 22 recent reviews.
Knowledge
Level of service
Professionalism
Responsiveness
56% of customers would recommend this lender.
10 of
22 reviews
The consumer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.
Bankrate cannot guarantee or verify the accuracy of the opinions shared by individual reviewers, and reserves the right to reject or remove any review, at any time, for any reason at Bankrate’s sole discretion, including but not limited to those that Bankrate deems inappropriate, fraudulent, invalid, irrelevant, or otherwise outside the parameters of the Bankrate Review Guidelines, the Privacy Policy, or the Terms of Use.
In addition to collecting reviews on-site, Bankrate collaborated with third-party Slice MR to survey 750 homeowners nationwide in July 2024. Bankrate and Slice MR collected, averaged and presented responses to nine questions. Users received an incentive for their feedback. Responses are based on individual experiences, and therefore cannot be verified for accuracy. Submissions with user ratings that are materially inconsistent with written sentiment have been removed. User ratings are unedited and have not been reviewed or approved by lenders, nor do these ratings reflect Bankrate’s own reviews of these lenders.
To help serve you with relevant information, the consumer reviews shown below are limited to only those that this advertiser has received during the past 12 months.
Knowledge
Level of service
Professionalism
Responsiveness
Rates and terms of loan honored?
Closed mortgage with this lender?
Closed on time?
Would you recommend this lender?
Knowledge
Level of service
Professionalism
Responsiveness
Rates and terms of loan honored?
Closed mortgage with this lender?
Closed on time?
Would you recommend this lender?
They are so difficult to communicate and follow up
I have authorized my wife in verbal and writing to be the contact person to communicate and request any changes on the account and every time they said that she's not authorized. I am at work all day long and my wife is the one handles all the house related issues and they make it impossible to get it done. We did not chose this lender when purchased the house, the original lender sold us out.
Knowledge
Level of service
Professionalism
Responsiveness
Rates and terms of loan honored?
Yes
Closed mortgage with this lender?
No
Would you recommend this lender?
No
C. W.
Plano (April 16, 2025)
Knowledge
Level of service
Professionalism
Responsiveness
Rates and terms of loan honored?
Yes
Closed mortgage with this lender?
No
Would you recommend this lender?
No
Ruined my credit by charging illegal fees
My nightmare started with PHH mortgaging when they misapplied a payment. Instead of crediting the principal and the interest payment, they credited only the principal, and therefore said I was in an arrears for the interest. They reported this to the credit bureaus and my credit score went from 840 to 740 overnight. . Trying to get this straightened out was one of the worst nightmare experiences I have ever had with a financial institution. Everything you read about the language barrier, the poor customer service, the inexperience of their agents, is absolutely true. I finally sold my home and was so happy to be rid of PHH mortgaging. I did not choose to be a client of PHH mortgaging, my mortgage was sold by Vandyk Mortgage. I had no choice, but to have them as my servicer. My advice is do not do business with Vandyk Mortgage, and do not do business with PHH mortgage.
Knowledge
Level of service
Professionalism
Responsiveness
Rates and terms of loan honored?
No
Closed mortgage with this lender?
No
Would you recommend this lender?
No
Ann K.
Pinehurst, NC (April 3, 2025)
Knowledge
Level of service
Professionalism
Responsiveness
Rates and terms of loan honored?
No
Closed mortgage with this lender?
No
Would you recommend this lender?
No
Escrow QUESTIONS
Omg calling them is a hit or miss. The language barrier is horrible. It's obvious these are not Americans The accent is hard to understand. Customer service if I could understand clearly what their saying.. my mortgage was sold to these people..Horrible
Knowledge
Level of service
Professionalism
Responsiveness
Rates and terms of loan honored?
Yes
Closed mortgage with this lender?
No
Would you recommend this lender?
No
Slim S.
Usa (March 18, 2025)
Knowledge
Level of service
Professionalism
Responsiveness
Rates and terms of loan honored?
Yes
Closed mortgage with this lender?
No
Would you recommend this lender?
No
An Absolute NIGHTMARE
Folks PLEASE RUN from this Company because they are a Company from HELL. They are designed purpose is at the end of the day is to take the Elderly especially, Properly and Homes. I would NOT advise anyone to use their Services. They are all for you when you are getting into a contract with them but when or if it comes to trying to pay this DEBT back from utilizing YOUR very own Escrow this company will take you through the ringer, pure HELL as a matter of fact. They are not so friendly at this point. They will tack on thousands of dollars in the worst way. RUN RUN RUN because they practice Trickery so you’d better know what you are getting into. Do a complete research before considering. There is a better way to utilize your very own Escrow if your property is paid for. This Company already knows that they will have the upper hand when you put yourself in a Debt situation with them. I am not speaking on anything I have heard I am speaking on a true nightmare experience I had. Again, RUN as fast as you can. No offense to the Workers, they are just doing their jobs and trust and believe me they too know the low life company they work for. Before considering this company find out how to go about acquiring your own Escrow in a much much easier fashion with much easier penalties.
Knowledge
Level of service
Professionalism
Responsiveness
Rates and terms of loan honored?
No
Closed mortgage with this lender?
Yes
Closed on time?
No
Would you recommend this lender?
No
Ms. E.
Texas (Dec. 22, 2024)
Knowledge
Level of service
Professionalism
Responsiveness
Rates and terms of loan honored?
No
Closed mortgage with this lender?
Yes
Closed on time?
No
Would you recommend this lender?
No
Worst customer service ever!!
This company has been a nightmare. All I want is my loan paid off and a release. On December 3 2024 they received a check via Fed Ex Overnight to pay off my loan. As of December 11 I checked my account and they had put it in a restricted escrow account. Upon calling, getting transferred multiple times, hard to understand broken English reps, I get hung up on . As of December 20, over 20 hours on phone, and no payment to my account yet. I call again, get transferred, and transferred and then my call is disconnected as usual. These people are not very informative or helpful and read from a que card
Knowledge
Level of service
Professionalism
Responsiveness
Rates and terms of loan honored?
Yes
Closed mortgage with this lender?
No
Would you recommend this lender?
No
Mad B.
Missouri (Dec. 20, 2024)
Knowledge
Level of service
Professionalism
Responsiveness
Rates and terms of loan honored?
Yes
Closed mortgage with this lender?
No
Would you recommend this lender?
No
Worst customer service…
They have not paid our real estate taxes out of our escrow account since we have had our mortgage with them. I have to pay it late every year, then fight with them to get our money back. They refuse to correct the issue. Run from this company!
Knowledge
Level of service
Professionalism
Responsiveness
Rates and terms of loan honored?
Yes
Closed mortgage with this lender?
No
Would you recommend this lender?
No
Sean
AR (Nov. 10, 2024)
Knowledge
Level of service
Professionalism
Responsiveness
Rates and terms of loan honored?
Yes
Closed mortgage with this lender?
No
Would you recommend this lender?
No
PHH Mortgage had an easy application process. They responded quickly and were helpful. They kept the rates and terms we agreed on. Overall, it was a good experience.
Knowledge
Level of service
Professionalism
Responsiveness
Rates and terms of loan honored?
Yes
Closed mortgage with this lender?
No
Would you recommend this lender?
Yes
Anonymous Reviewer
(July 1, 2024)
Knowledge
Level of service
Professionalism
Responsiveness
Rates and terms of loan honored?
Yes
Closed mortgage with this lender?
No
Would you recommend this lender?
Yes
Yes the rates and terms were honored! They are amazing.
Knowledge
Level of service
Professionalism
Responsiveness
Rates and terms of loan honored?
No
Closed mortgage with this lender?
No
Would you recommend this lender?
No
Anonymous Reviewer
(July 1, 2024)
Knowledge
Level of service
Professionalism
Responsiveness
Rates and terms of loan honored?
No
Closed mortgage with this lender?
No
Would you recommend this lender?
No
PHH was excellent.
Knowledge
Level of service
Professionalism
Responsiveness
Rates and terms of loan honored?
Yes
Closed mortgage with this lender?
Yes
Would you recommend this lender?
Yes
Anonymous Reviewer
(July 1, 2024)
Knowledge
Level of service
Professionalism
Responsiveness
Rates and terms of loan honored?
Yes
Closed mortgage with this lender?
Yes
Would you recommend this lender?
Yes
Their representatives were on time and friendly and answered any questions and negotiable. We were able to come to a price conclusion, and yes, their application process was easy.
Knowledge
Level of service
Professionalism
Responsiveness
Rates and terms of loan honored?
Yes
Closed mortgage with this lender?
No
Would you recommend this lender?
Yes
Anonymous Reviewer
(July 1, 2024)
Knowledge
Level of service
Professionalism
Responsiveness
Rates and terms of loan honored?
Yes
Closed mortgage with this lender?
No
Would you recommend this lender?
Yes
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