PHH Mortgage Review 2025

PHH Mortgage overview

PHH Mortgage is a non-bank lender that’s been providing home loans since 1984. The lender is a subsidiary of Onity Group and offers conventional, FHA and VA loans and refinancing. Notably, it provides borrowers its “Purchase Promise,” which includes a 90-day rate lock, and a close-on-time guarantee backed by a $1,500 payout.

Pros and cons of PHH Mortgage

How Bankrate scored PHH Mortgage

Affordability: 3.3/5

It’s difficult to compare rate offers from PHH Mortgage unless you go through the preapproval process. We scored the lender 3.3 out of 5 stars for affordability.

• Interest rates: PHH Mortgage doesn’t advertise its mortgage rates online; you won’t know if you qualify, nor at what rate, unless you get in touch with the lender.
• Down payment: PHH offers mortgages with as little as 3 percent down. If you’re eligible for a VA loan — for military members and veterans — you might not need to make a down payment at all.
• Closing costs: It’s unclear how much PHH charges in closing costs and lender fees. Keep in mind most lenders charge an origination fee equaling 1 percent of the amount you’re borrowing.

Availability: 4.8/5

PHH Mortgage is licensed across the U.S. and in U.S. territories. The lender also boasts a range of loan options for virtually every need, garnering it 4.8 out of 5 stars for availability.

• Home loans offered: PHH Mortgage provides most mortgage types, with the exception of USDA loans.
• Footprint: PHH works with qualified borrowers nationwide and in Guam, Puerto Rico and the U.S. Virgin Islands.
• Where to find: You can apply for a mortgage with PHH Mortgage online or by phone.

Borrower experience: 3.1/5

Because of its near-total lack of transparency and some spottiness around customer service, PHH Mortgage scores 3.1 out of 5 stars for borrower experience.

• Preapproval and application process: You can start the mortgage origination process with PHH Mortgage online, but the lender doesn’t offer any way to get preapproved without first speaking to a loan officer, either by phone or filling out an online form and awaiting a call. If you qualify, you’ll typically get preapproved in one business day, according to the lender's website.
• Transparency: PHH doesn’t display current mortgage rates or fees on its website.
• Customer service: You can reach PHH’s customer service team at 800-210-8849 Monday through Friday from 9 a.m. to 8 p.m. ET.

PHH Mortgage reputation

PHH Mortgage has an “excellent” rating on Trustpilot and mostly positive reviews on the Better Business Bureau website (at the time of this review). The lender appears to fall short after you get your loan, however, ranking well below-average in J.D. Power’s 2024 mortgage servicer satisfaction survey.

What consumers say about PHH Mortgage

Among borrowers on Bankrate, PHH Mortgage’s feedback varies. Some borrowers characterize their experience with the lender as “great,” while others say they’re unhappy with how the lender serviced their loan. In fact, one borrower refers to the lender as “unreliable,” while another says “customer service doesn’t exist.”

PHH Mortgage in the news

PHH Mortgage has made headlines in recent years for some questionable practices, including charging illegal fees for appraisals and servicing. The lender was also hit with a data breach in 2023, which compromised borrowers’ sensitive information, including Social Security numbers.

Refinancing with PHH Mortgage

PHH Mortgage offers both rate-and-term and cash-out refinancing options. The lender doesn’t display refinance rates or fees online, however. To learn more about the rate you could qualify for and the costs you’ll pay, you’ll need to start the application process online or contact a loan officer directly.

How to apply for a mortgage with PHH Mortgage

You can apply for a mortgage with PHH Mortgage online or by phone at 800-210-8849. The lender’s loan officers are available outside of normal customer service hours: Monday through Friday 8 a.m. to 9 p.m. ET and Saturday, 10 a.m. to 4 p.m. ET.