Chase Home Lending Mortgage Review 2025

I have refinanced my mortgage several times and I've never had the horrible experience I've had with Chase. Their title company has been insisting they need my parents' death certificates (my father has been dead since 1980 and my mother since 1994) among other paperwork. It's been six weeks since I started applied for my mortgage and now they are saying it will be another 6-8 weeks to get paperwork they want from the New York courts. I've owned this house since 2005. Time to look for a new lender. I do not recommend Chase for any mortgage or refi.

JVV
Long Island, NY (March 3, 2025)

I used Chase for my first loan back in 2019 and things went fairly well. I decided to use Chase this time around for a new loan and it was a complete nightmare. Granted I probably should have gone to the branch and spoken to someone versus applying online and having my application handled by an amateur loan officer in Ohio. Two big issues/red-flags for anyone considering Chase Home Lending: 1. Their loan officers have no idea how to provide proper guidance. I negotiated a substantial $16,500 seller credit as there were a few issues the inspection report pointed out. Seller was willing to offer a large credit for me to handle after closing. My realtor warned me that there is generally a cap on how much seller credit can be applied at closing and to check the with the lender. I emailed my loan officer at Chase explicitly asking if there was cap on how much seller credit could be applied at closing as I negotiated a large seller credit. His reply was "6% of the purchase price" and nothing more. 6% of my purchase price was much significantly more than the seller credit so I proceeded with the expectation that the entire seller credit would apply at closing to reduce my cash to close. 2 weeks later, I get an email from the loan officer saying the seller credit exceeds my closing costs and cannot be applied. I can either forgo the credit or use it elsewhere in the loan process. Reluctantly, I used it to buy down the rate and escrow insurance but that was not the intent of the seller credit. I got stuck paying out of pocket for all the repairs after closing. The loan officer should have offered proper guidance when I asked him so it was clear I could not apply seller credit that exceeded the closing costs and I would have made a different negotiation decision with the seller. 2. I had some paper work filed as an amendment that the seller would initially need to have a licensed electrician come out to fix some wiring in the electric panel box. That amendment was never signed but was on file for anyone to view. 2 days before closing, somehow the Chase team (somewhere in Asia as Chase appears to outsource home loans to low cost countries now) saw it and demanded that I get a licensed electrician out to fix wiring before closing. They had weeks to review the documents but didn't, then all of sudden put me in a bind 2 days before closing. I had to scramble to get an electrician out at the last minute which cost me $300 for him to literally spend 10 mins clearing some wires. All in all, complete incompetence and negligence when it comes to ensuring as a borrower you are provided the right guidance and taken care off during the loan process. I'd recommend staying away from Chase for mortgages and use a different lender.

Zeeshan H.
Sugar Land, TX (Sept. 19, 2024)

Application process was straight forward and the representative was professional. The rates and terms of the loan were honored.

Anonymous Reviewer
(July 1, 2024)

They were very quick and precise. The rate and term was honored. I find this bank very informative and innovative.

Anonymous Reviewer
(July 1, 2024)

Original loan was with Chase, refinanced 2 years ago. Professional, easy to work with, trustworthy. Good terms, honored as agreed

Anonymous Reviewer
(July 1, 2024)

I would say that overall it was an good process as they had explained all of the steps to me along the way. Also I feel like they have good customer service for any questions that you need to ask them and they also did things like explain the loan to me and also had told me what my rates would be .

Anonymous Reviewer
(July 1, 2024)

They were extremely knowledgeable and helpful in comparing prices. I continue to speak with my lender all the time especially when rates change

Anonymous Reviewer
(July 1, 2024)

Everything was honored. The process went smoothly. We are happy with the results

Anonymous Reviewer
(July 1, 2024)

The lender was helpful and have me good insights and recommendations. I have been dealing with Chase for years and I have dealt with the representatives before. The rates were reasonable as compared to other lenders

Anonymous Reviewer
(July 1, 2024)

I love their services

Anonymous Reviewer
(July 1, 2024)