Chase Home Lending Mortgage Review 2025

Chase Home Lending, a division of JPMorgan Chase & Co., is one of the top mortgage lenders in the U.S. One of the big-box lenders with national scope and a robust online presence, the bank offers a three-week closing guarantee to current customers, and if you have an existing checking account (or open a new one), you might also be eligible for a rate discount. Notably, the bank offers homebuyer grants, including up to $7,500 designated for borrowers buying a home in specific eligible census tract communities nationwide.

Pros and cons of Chase Home Lending

Affordability: 5/5

Chase's low-down-payment loan options and grants to help cover closing costs earned the lender 5 out of 5 stars for affordability.

• Interest rates: Chase's mortgage rates are slightly below Bankrate's national averages as of this writing.
• Down payment: With the Chase DreaMaker loan, you only need to put down 3 percent. Chase also offers FHA loans with a 3.5 percent down payment requirement and VA loans, which don't require a down payment.
• Fees: The bank’s lender fees vary by product type; however, you can get estimates based on inputs (property information, down payment, credit score and other factors) via the bank’s website. The estimates include lender fees as well as projected third-party fees.
• Closing costs: Chase offers grants of up to $7,500 that can help reduce your costs at closing.

Availability: 5/5

Chase's broad footprint across the country and wide product portfolio earned it 5 out of 5 stars for availability.

• Products offered: Chase's mortgage loan options are comparable to those of many other banks and lenders; the lender offers conventional loans (conforming and non-conforming, also known as jumbo), FHA loans and VA loans. The bank also offers cash-out refinances.
• Footprint: Chase is licensed to fund mortgages in all U.S. states.
• Where to find: You can apply for a mortgage with Chase either online or in person at a branch location. In addition, you can start the process over the phone by calling 800-447-1101. 

Borrower experience: 4.8/5 

Because of Chase's transparent online presence and vast digital resources to guide you through the homebuying process, the bank earned 4.8 out of 5 stars for availability. However, Chase doesn't have virtual notarization or closing services, which dinged its score slightly.

• Application and preapproval process: If you’re interested in a loan from Chase, you can apply for preapproval online before proceeding with a full loan application. If you're not already a Chase member, you'll have to create a profile to continue with your application. You can also apply in person at a local branch. Chase provides a variety of online calculators, such as affordability and home value estimators, and checklists to help guide you through your application and the homebuying process.
• Transparency: You can input your ZIP code online and instantly view Chase Home Lending’s daily mortgage and refinance rates, which are updated daily. The APRs shown include one mortgage point and a processing fee. 
• Customer service: To reach a customer service representative, call 800-848-9136 Monday through Friday from 8 a.m. to 8 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. You can also send an email, get in touch via mail and visit a local branch for in-person help.

What consumers say about Chase Home Lending

Here’s what our Bankrate staff had to say about Chase Home Lending:

"My favorite feature is the homeowner dashboard Chase MyHome. It shows a snapshot of my loan and my home value and consolidates all of my actions (calculators, new home shopping, refinance options, statements, payments, etc.). If I could change one thing about my experience, it would be a better visualization of what my rate is expected to be in the future as I am approaching the end of the fixed period on an ARM. My advice to other would be to definitely price shop, but if Chase gives you a competitive rate, the UX is excellent once you're off and running as a borrower."

— Michael Sousa, Executive vice president, Bankrate

"I like having Chase as my mortgage servicer, in large part because some of my main credit cards and also my auto loan are also with Chase. It's convenient to have my online accounts all in one place, and Chase's website and app are modern and easy to use."

— John Puterbaugh, Senior editorial director, Bankrate

Chase DreaMaker mortgage

This loan program only requires a 3 percent down payment on a 30-year fixed-rate purchase mortgage. To qualify, you must meet income requirements and take a homebuyer education course if you are a first-time homeowner. 

Chase Home Lending offers rate-and-term and cash-out refinancing options. You can view refinance rates on the lender's website.

You can apply for a mortgage with Chase in person at a branch location, online or by phone at 800-447-1101. Here are some tips to prepare for the process:

1. Check your credit report. It’s important to check your credit report before your lender does, in case there are errors that could impact not only whether you get preapproved but also your ability to get the best mortgage rate. Knowing your credit score also helps you decide what type of loan to apply for. If your score is in the very low 600s, for instance, an FHA mortgage might be best for you, as its standards are more lenient than those for conventional loans.
2. Gather personal and financial documents. With any lender, you must supply documentation about your income, assets and debts. This includes pay stubs and W-2s and account and loan statements.
3. Provide details about the property. You’ll need to provide the address of the home and submit to a home appraisal. (If you’re refinancing, you might or might not need an appraisal.)