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Guild Mortgage continues to be a dominant player in mortgages. It doesn’t offer mortgages to borrowers in New York State, and J.D. Power ranked it below average in customer satisfaction in 2024.
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
Star ranking and total number reflects the lifetime customer reviews received while this lender has been an advertiser on Bankrate.
To help serve you with relevant information, the customer reviews shown are limited to only those that this advertiser has received during the past 12 months.
Loans offered
Conventional, jumbo, FHA, VA, USDA, refinancing and more
Min. credit score required
620 for conventional loans, 680 for jumbo loans, 540 for FHA loans, 540 for VA loans, 540 for USDA loans
Nationwide availability
All U.S. states except New York
Min. down payment
3% for conventional loans, 3.5% for FHA loans, none for VA loans and USDA loans
Established in 1960, Guild Mortgage is an online and brick-and-mortar lender with more than 4,000 employees operating in over 250 branches. It was the nation’s 20th-largest lender in 2023, according to federal data. The lender offers a range of mortgage products, the MyMortgage online portal and local in-house processing, underwriting and funding. It also participates in more than 500 local down payment assistance programs nationwide.
Large variety of loan options
Offers e-closings
Not available in New York
Guild Mortgage doesn’t disclose mortgage rates unless you get in touch with a loan officer or request a preapproval. The lender typically doesn’t charge an origination fee, however. We score it 3.4 out of 5 stars for affordability.
Guild Mortgage scores 5 out of 5 stars for availability for its near-nationwide presence and a robust slate of loan options.
Guild’s fast approvals were offset by less-stellar rate transparency, yielding a score of 3.2/5.
Guild Mortgage is accredited by the Better Business Bureau with an A+ rating, but a customer star rating of one out of five (at the time of this review). J.D. Power ranked the lender a bit below average for customer satisfaction in 2024.
Guild Mortgage borrowers who shared their experiences with Bankrate were generally upbeat: “Extremely responsive, professional,” one borrower says. Another adds: “The people at Guild Mortgage were very kind and I enjoy working with them.”
Guild Mortgage offers both rate-and-term and cash-out refinancing options.
You can apply for a mortgage with Guild Mortgage in person at a branch location, online or by phone at 800-971-3864.
NMLS: 3274
4.2
36 ratings
This lender has 24 recent reviews.
89% of customers would recommend this lender.
The consumer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.
Bankrate cannot guarantee or verify the accuracy of the opinions shared by individual reviewers, and reserves the right to reject or remove any review, at any time, for any reason at Bankrate’s sole discretion, including but not limited to those that Bankrate deems inappropriate, fraudulent, invalid, irrelevant, or otherwise outside the parameters of the Bankrate Review Guidelines, the Privacy Policy, or the Terms of Use.
In addition to collecting reviews on-site, Bankrate collaborated with third-party Slice MR to survey 750 homeowners nationwide in July 2024. Bankrate and Slice MR collected, averaged and presented responses to nine questions. Users received an incentive for their feedback. Responses are based on individual experiences, and therefore cannot be verified for accuracy. Submissions with user ratings that are materially inconsistent with written sentiment have been removed. User ratings are unedited and have not been reviewed or approved by lenders, nor do these ratings reflect Bankrate’s own reviews of these lenders.
To help serve you with relevant information, the consumer reviews shown below are limited to only those that this advertiser has received during the past 12 months.
Rates and terms of loan honored?
Closed mortgage with this lender?
Closed on time?
Would you recommend this lender?
Rates and terms of loan honored?
Closed mortgage with this lender?
Closed on time?
Would you recommend this lender?
BAD BUSINESS
I was referred to Mark and told him and his assistant several times that I specifically wanted to take out a home equity loan... They proceeded to tell me that I could do this and should expect a rate in the 7s for this and had me fill out a full application only to tell me afterward that they could not offer the loan I originally requested. This was a complete waste of time and energy, and I presented private information that didn't need to be shared at all to come to this conclusion. His excuse was that he didn't know which kind of loan I wanted even though he and his assistant had several texts and emails clearly saying this. This felt like a bait and switch and a violation of my privacy given the fact that he knew he couldn't offer what I had requested from the start. I can only imagine this was a way to sell my private data so they could make something off me one way or another.
Rates and terms of loan honored?
No
Closed mortgage with this lender?
No
Would you recommend this lender?
No
Jim
TX (Dec. 20, 2024)
Rates and terms of loan honored?
No
Closed mortgage with this lender?
No
Would you recommend this lender?
No
Customer representatives will provide customized suggestions based on my specific needs and financial status
Rates and terms of loan honored?
No
Closed mortgage with this lender?
Yes
Would you recommend this lender?
Yes
Anonymous Reviewer
(July 1, 2024)
Rates and terms of loan honored?
No
Closed mortgage with this lender?
Yes
Would you recommend this lender?
Yes
Very nice
Rates and terms of loan honored?
Yes
Closed mortgage with this lender?
Yes
Would you recommend this lender?
No
Anonymous Reviewer
(July 1, 2024)
Rates and terms of loan honored?
Yes
Closed mortgage with this lender?
Yes
Would you recommend this lender?
No
the application was pretty easy to get approved, i had a 700 credit score and got a loan, however their rates and terms seemed a little too much. i would recommend getting
Rates and terms of loan honored?
Yes
Closed mortgage with this lender?
Yes
Would you recommend this lender?
Yes
Anonymous Reviewer
(July 1, 2024)
Rates and terms of loan honored?
Yes
Closed mortgage with this lender?
Yes
Would you recommend this lender?
Yes
They held there end of the deal up great
Rates and terms of loan honored?
Yes
Closed mortgage with this lender?
No
Would you recommend this lender?
Yes
Anonymous Reviewer
(July 1, 2024)
Rates and terms of loan honored?
Yes
Closed mortgage with this lender?
No
Would you recommend this lender?
Yes
Everything in general was good if I need help quick response everything was on point
Rates and terms of loan honored?
Yes
Closed mortgage with this lender?
Yes
Would you recommend this lender?
Yes
Anonymous Reviewer
(July 1, 2024)
Rates and terms of loan honored?
Yes
Closed mortgage with this lender?
Yes
Would you recommend this lender?
Yes
My experience was extremely responsive, professional, and great. Working with the people at Guild Mortgage were very kind people and I enjoy working with them
Rates and terms of loan honored?
Yes
Closed mortgage with this lender?
No
Would you recommend this lender?
Yes
Anonymous Reviewer
(July 1, 2024)
Rates and terms of loan honored?
Yes
Closed mortgage with this lender?
No
Would you recommend this lender?
Yes
Guild is a excellent source to seek a loan from I had no issues with the business I received from rhem
Rates and terms of loan honored?
Yes
Closed mortgage with this lender?
Yes
Would you recommend this lender?
Yes
Anonymous Reviewer
(July 1, 2024)
Rates and terms of loan honored?
Yes
Closed mortgage with this lender?
Yes
Would you recommend this lender?
Yes
The rates were honored and the customer service was good. All of my needs were met.
Rates and terms of loan honored?
Yes
Closed mortgage with this lender?
No
Would you recommend this lender?
Yes
Anonymous Reviewer
(July 1, 2024)
Rates and terms of loan honored?
Yes
Closed mortgage with this lender?
No
Would you recommend this lender?
Yes
guild mortgage was very reliable and helped me start off my mortgage with a reliable and trustworthy starting price and was overall a very good experience
Rates and terms of loan honored?
Yes
Closed mortgage with this lender?
Yes
Would you recommend this lender?
Yes
Anonymous Reviewer
(July 1, 2024)
Rates and terms of loan honored?
Yes
Closed mortgage with this lender?
Yes
Would you recommend this lender?
Yes