Watermark Home Loans Mortgage Review 2025

I recently worked with Loan Officer Ron at Watermark Home Loans to secure a mortgage for my new home. From our very first conversation, Ron was upfront and transparent about every step of the loan process. He took the time to clearly explain all of my options, including the associated fees, pros and cons, and helped me make a well-informed choice. Ron and his team were always responsive and made the entire experience smooth and stress-free. I highly recommend Ron and Watermark Home Loans, and I’ll definitely be working with them again in the future.

Ravi N.
Chandler,AZ (April 11, 2025)

Ron from Watermark was extremely knowledgeable and helpful during the entire process. Clear and upfront costing, great explanations from the team. Closing was very straightforward and simple. Would definitely recommend!

Kirt B.
Pittsburgh (April 10, 2025)

My loan officer DJ answered all my questions in a timely manner and helped guide me through the process.

Chris
Moreno Valley (April 8, 2025)

I found Watermark Capital, Inc after wasting almost 2 years with mortgage finance organizations in Texas. Duoazong specifically was fantastic with her professional approach and customer interest focus . She truly has been the best mortgage advisor I have worked with so far, helping me close the purchase of my home with an interest rate I could not get elsewhere. With office presence all the way in California, she was able to fully represent my mortgage financing requirements for a property in Texas, enlightening me along the way on every process with full disclosure, cutting the bs most advisors include when trying to take advantage of a client. We successfully closed with the best market rates and she made the whole process very easy and smooth, reducing complexities by sticking to essentials. No over the board outrageous requirement requests. I'll definitely work with her on the next one.

Frank O.
Texas (March 12, 2025)

I had an amazing experience working with Amanda at Watermark Home Loans! From the very beginning of my home shopping journey, Amanda was incredibly helpful, supportive, and always quick to respond. Over the past two years, she provided me with pre-approvals as needed, always with a fast turnaround. When I finally found my new home, Amanda was there every step of the way. She patiently explained every detail of the loan process, ensuring I fully understood everything. Her responsiveness was outstanding—she even replied on weekends, making the entire process smooth and stress-free. Amanda also maintained excellent communication with my real estate agent, ensuring everything moved seamlessly. She is enthusiastic, always happy, and truly passionate about helping her clients. Thanks to her expertise and dedication, we closed the loan on time without any issues. As a first-time homebuyer, I was quite anxious, but Amanda made the process incredibly easy and stress-free. I highly recommend her to anyone looking for a reliable and supportive lender!

Sohaib D.
Frisco, Texas (Feb. 15, 2025)

Thankful to Casey, for the great service offered in assisting me to secure the conventional loan. Communication was key with the team to get through multiple things. I had very good experience with the loan officer, Casey with his knowledge on the loan processing and guiding me when to do what and getting me the best interest rate.

Deekshit M.
Durham, North Carolina (Feb. 12, 2025)

We worked with watermark multiple times throughout early 2024 for our pre approval and then eventually when we bought our house in November. We worked with Dan & Dana. They were very informative, and were super responsive about anything we needed. Best of all they worked with us and were able to get us the most competitive rate that we could find at the time. Everything closed on time and Watermark was a pleasure to work with! 10/10 would do it again.

Brittany &.
Washington (Feb. 1, 2025)

We worked with Dan and Stephanie to refinance our loan. The process was seamless and we had a great experience. Highly recommend them! Thank you so much.

Tia
Elk Grove, CA (Nov. 17, 2024)

The refinance process went smoothly and quickly. I highly recommend working with loan broker, Casey at Watermark. Processing handled by Sandra was easy and she responded immediately to my questions. This is the third loan I have had with Watermark and the second using Casey. I would definitely consider using them again. Great service!

Retha S.
Scottsdale (Oct. 31, 2024)

Picked watermark based on reviews and because rates looked good. Everything else made me regret this decision multiple times. First guy assigned to me to work on pre-approval was just completely useless. The second one was better, and all was fairly smooth until we got into closing stages. Communication was bad across the entire org. Some emails with questions were never responded to, i had to call in and ask in person. The guy who was working with me disappeared on PTO 2 days before closing - never provided a replacement contact, leaving me and the settlement agency guess on whether loan is approved and what's happening. The biggest grudge has been with appraisal - they picked some shady company that took almost a month to do an appraisal (which was also very superficial), and forced closing to be pushed out by a week, which they charged me for! Oh and lastly - they messed up the escrow deduction calculations which is still for me to fix. Bottom line - stay away. Feels like a circus, nowhere as professional as you would hope.

IM
Maryland (Oct. 23, 2024)