Rocket Mortgage Review 2025

Beware of using this company as they use bait and switch tactics. Do your research and listen to all the terrible reviews about them online. I wish my husband and I had done this but luckily we were able to get out early and use a different lender for a home loan. While in the pre-qualification stage, they sold us on a competitive rate with lots of additional benefits such as free refinancing in the first 18 months. However, once we were under contract on our house, all of these promises went out the window and suddenly we were looking at hundreds of dollars in fees, and ridiculously high closing costs and interests rates without any prior disclosure or explanation (also the free refinancing benefit was conveniently now unavailable). When we politely told them we would have to think about it and get back to them, they wouldn't let us get off the phone and became hostile towards us! Both the agent and their manager insulted us and told us that we had no idea what we were doing. We were shocked at how unprofessional they were on the phone, it honestly felt like we were dealing with a shady used car dealership!

IzB
Nevada (April 24, 2025)

Someone called me from RM very stale and rude on yesterday very slow on returning calls emails texts something not right with this company last to say received help from another Morgage co got perks and better rates beware dealing with Rocket Morgage do your hm work ask questions ahead of tm and read reviews before dealing with a company!

Tracey B.
OH (April 12, 2025)

They waited to verify employment 4 weeks after our application and preapproval. They also incapable of correctly processing other paperwork in stated time frame. We gave them proof of insurance of our investment properties under our company. They kept asking why don’t we have insurance, I would say “we do, here’s a copy”, they would then repeat their question, and I my answer. I then submitted it online on their portal, it said my form would be reviewed in 72 hours or less. A week later, someone calls to see if I saw the request for a copy of my insurance!!! Absolutely laughable. I said I could not trust going into business with someone so incapable of simple document review and processing, and I pulled my application. I can only imagine the nightmare a long term relationship would have been with them

D
MS (April 9, 2025)

Response from Rocket Mortgage:

Hello, we are sorry to hear about your experience with us at Rocket. Can you please email me directly at Andrew@RocketMortgage.com with your best contact information? My team will look into this and reach out right away.

We went through an arduous 3 week process of back and forth discussions, ALL THE WHILE being told that we were a slam dunk for a home equity loan of $250,000. They bumped up the loan amount to $485,000, the rate was almost 11%, and then got a call from James , our “banker”, this am to say that they can’t help us…that’s bull….! Don’t believe the lies that they feed you because they’ll only disappoint!!

Stuart S.
Atlanta, GA (April 7, 2025)

Response from Rocket Mortgage:

Hello, we are sorry to hear about your experience with us at Rocket. Can you please email me directly at Andrew@RocketMortgage.com with your best contact information? My team will look into this and reach out right away.

You 100% will be scammed by them. They will over a "low" rate with a bunch of points rolled into the loan. Any other lender will be able to do the same rate for lower cost. Do not use them - 100% guaranteed you will be scammed into a terrible deal

AA
Chicago, IL (April 3, 2025)

Response from Rocket Mortgage:

Hello, we are sorry to hear about your experience with us at Rocket. Can you please email me directly at Andrew@RocketMortgage.com with your best contact information? My team will look into this and reach out right away.

This was my 3rd time using RM and I would rather have stayed in my previous home than have had to go through a nightmare of an experience. Let me begin with my mortgage broker who has the communication skills of a brick wall (meaning he can hear but he doesn't and WILL NOT listen). If I hadn't worked with him for 6+ months I would have abandoned the relationship, however I'm loyal to a fault, and this time it cost me thousands of dollars and the most undue stress I've ever experienced in my lifetime of buying homes. Once he was finished with me, I was passed on to a Processor whom I only spoke with one time. She was a real gem as well and essentially had me process my own loan. RM believes they have an amazing self-service portal which required the customer to do ALL of the work or communicate with a chat box. AWFUL, AWFUL, AWFUL. Then the closer talked to me one time as well. This company receives an "F" for FAILURE as they could not communicate clearly, continued asking for the same paperwork over and over and over, causing 7 trips to the bank and multiple calls to my investment company to provide documents RM wanted that did not exist. I don't even know how to explain the mess this loan was and I will NEVER EVER use this company again. They have offered to refinance my loan if mortgage rates drop in the next 18 months at a discount, but I'd rather pay double the amount than to go through this experience again. It was too late in the process to switch to a new lender or I would have gone to my credit union.

Rocky T.
FL (April 1, 2025)

Response from Rocket Mortgage:

Hello, we are sorry to hear about your experience with us at Rocket. Can you please email me directly at Andrew@RocketMortgage.com with your best contact information? My team will look into this and reach out right away.

Response from Rocket Mortgage:

Hello, we are sorry to hear about your experience with us at Rocket. Can you please email me directly at Andrew@RocketMortgage.com with your best contact information? My team will look into this and reach out right away.

After serving in combat zones under three different presidents in the infantry and now at the age of 48 walking with cane with back and neck injuries that are service connected I cannot get a VA loan through rocket mortgage without a 700 credit score. I'm 100% service connected disabled. I suggest not serving this perverted nation. They make you pay child support for kids your wife has with other men while you're fighting a war. Our nation wants to keep us homeless and broke. We serve for years with a little pay when the pay they do give us they take away.

Jamie .
Lake Placid Florida (March 28, 2025)

Response from Rocket Mortgage:

Hello, we are sorry to hear about your experience with us at Rocket. Can you please email me directly at Andrew@RocketMortgage.com with your best contact information? My team will look into this and reach out right away.

Promised me a low rate mortgage. Changed the rate. Then reneged. Don't bother. Looking at the other reviews they probably did me a favor.

Anon
New York (March 20, 2025)

Response from Rocket Mortgage:

Hello, we are sorry to hear about your experience with us at Rocket. Can you please email me directly at Andrew@RocketMortgage.com with your best contact information? My team will look into this and reach out right away.

My biggest problem is being left with an unforeseen expense of $847.20 & having them walk away from it. Legally something I might be responsible for, but something that during my refinance neither Rocket Mortgage or Mr. Cooper advised me of and would outside of any lay person's foresight. I had the misfortune of property taxes being increase and Escrow payout right before a loan buyout. This left my escrow short & didn't allow the loan to be closed. The additional days of $42/day of interest accrued & a late fee added $847.20 to the refinancing of my loan. Neither Rocket or Mr. Cooper were willing to support me in any fashion with those costs. Rocket then quickly proceeded sell the new loan to a third party. I've used Rocket Mortgage in the past with fairly good experience. They have always been pushy & quick at getting a loan turned around & closed. They are knowledgeable & will negotiate. Still am wishing I continued with AimLoans.com

Joe H.
WI (March 18, 2025)

Response from Rocket Mortgage:

Hello, we are sorry to hear about your experience with us at Rocket. Can you please email me directly at Andrew@RocketMortgage.com with your best contact information? My team will look into this and reach out right away.

Please be aware that a bait and switch tactic is being used here at Rocket. I was told that I was eligible for the 3% down payment program, so I gave the $500 deposit to the Rocket Mortgage personal, the next day I apparently I wasn't edible but I could do 5% down payment with a very inflated interest rate nearly a full point above the current rates, I decided to stay with my original lender and requested my deposit back, 24 hours later they said they could do it knowing that I was going to stay with my original lender, that quote was only said so that they didn't have to return my deposit back if was true there would have been a revised purchase agreement in my portal The Rocket Mortgage personal gave me the 800 number to try and retrieve my $500 deposit back and that number is a dead end street.

matthew v.
WA (March 14, 2025)

Response from Rocket Mortgage:

Hello, we are sorry to hear about your experience with us at Rocket. Can you please email me directly at Andrew@RocketMortgage.com with your best contact information? My team will look into this and reach out right away.