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Optimum First Mortgage Review 2025

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At a glance

Optimum First Mortgage
NMLS: 240415
State License: RM.804405.000
Editor's take

Optimum First Mortgage doesn’t operate everywhere, but in the states where it does offer loans, the lender provides the standard slate of loan options, plus flexible mortgage terms and solutions for self-employed borrowers. You’ll have to connect with a loan officer directly to get preapproved, however, rather than complete a simpler online preapproval process.

Bankrate Score
4.6
Rating: 4.6 stars out of 5
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Bankrate Score

Customer Rating
5.0
Rating: 4.97 stars out of 5

1,173 ratings

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Loans offered

Conventional, jumbo, FHA, VA, USDA, refinancing

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Min. credit score required

620 for conventional loans

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Nationwide availability

16 states, including California, Florida, Pennsylvania and Texas

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Min. down payment

3% for conventional loans, 3.5% for FHA loans, none for VA loans

Optimum First Mortgage overview

Optimum First Mortgage offers loans in 16 states and has originated more than 30,000 mortgages since its founding. If you’re eligible, you can receive a same-day preapproval, and the lender guarantees on-time closings in as little as 10 days. In addition to offering above-average closing speeds, the lender sets itself apart with some unique loan offerings. Its fixed-rate loans come in a variety of terms: eight-, 10-, 12-, 15-, 20-, 22-, 27- and 30-year options. Optimum First might also be a good option for self-employed borrowers, as the lender offers stated-income loans. It is headquartered in Huntington Beach, California, with branches in Caldwell, Idaho, and Scottsdale, Arizona.

Pros and cons of Optimum First Mortgage

Pros

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    Lifetime Rate Protection Guarantee eliminates closing costs if you refinance at a later date

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    Wide range of loan terms available

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    Issues credits to offset lender fees in most cases

Cons

  • Only available in some states

How Bankrate scored Optimum First Mortgage

Affordability: 5/5

Optimum First Mortgage’s rates tend to be lower than Bankrate averages, and the lender offers a few low-down payment loan options. We scored it 5 out of 5 stars for affordability.

  • Interest rates: As of this review, Optimum First’s mortgage rates were well below the overall market average, based on Bankrate data.
  • Down payment: For qualified borrowers, Optimum First offers VA loans with no down payment, FHA loans with a minimum 3.5 percent down and conventional loans with a minimum 3 percent down.
  • Closing costs: Optimum First’s origination fee varies by loan type, but the lender aims to help you avoid fees by issuing credits, which either offset or completely reimburse your costs.

Availability: 4.2/5

Optimum First has a variety of loan products on offer, but it’s only available in 16 states. It scores 4.2 out of 5 stars for availability.

  • Home loans offered: Optimum First offers conventional, jumbo, FHA and VA purchase and refinance options.
  • Footprint: Optimum First works with borrowers in Arizona, California, Colorado, Florida, Georgia, Idaho, Illinois, Michigan, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Virginia, Washington.
  • Where to find: You can apply for a mortgage with Optimum First Mortgage online, by phone or in person at a branch location.

To help you better understand what types of borrowers are interested in this lender, here’s more information about Bankrate users who submitted a form to this lender through our site:

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Bankrate consumer statistics

How do we get this data?
First time homebuyer:
52% were first time homebuyers
Credit score:
91% reported having a credit score of 700 or higher
Down payment:
37% planned to put down less than 20%
Last updated January 30, 2025

Borrower experience: 4.5/5

There are multiple ways to get in touch with Optimum First Mortgage, and the lender provides a lengthier 90-day rate lock. However, you’ll need to submit a lead form in order to learn what rate you qualify for. It scores 4.5 out of 5 stars for borrower experience.

  • Preapproval and application process: There’s no simple preapproval or prequalification option online with Optimum First, but you can request to connect with a loan officer to get one. The lender’s online application portal allows for easy document uploading.
  • Transparency: Optimum First will give you a fully-customized rate quote, but you’ll have to submit your contact information first.
  • Customer service: You can reach Optimum First’s customer service team at 877-816-7846, Monday through Friday from 9 a.m. to 5 p.m. ET.

Optimum First Mortgage reputation

Optimum First Mortgage has been in business since 2009, with more than $12 billion in funded loans under its belt. The lender is accredited by the Better Business Bureau and has an A+ rating from the organization.

What consumers say about Optimum First Mortgage

Optimum First Mortgage has earned largely positive reviews from Bankrate borrowers. Borrowers are quick to recommend the lender and especially appreciate the rate guarantee. Many reviews also mention loan officers by name, remarking on their professionalism, knowledge and strong communication skills.

Lender compare

Compare Optimum First Mortgage to other lenders

Mortgage rates and fees can vary widely across lenders. You can use the drop downs to explore beyond these lenders and find the best option for you.

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Optimum First Mortgage

NMLS: 240415 

State License: BK-0950987 

4.6

Rating: 4.6 stars out of 5
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Bankrate Score

Recent Customer Reviews

Rating: 4.97 stars out of 5

5.0

1173 reviews

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Veterans United Home Loans

NMLS: 1907 

4.9

Rating: 4.9 stars out of 5
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Bankrate Score

Recent Customer Reviews

Rating: 4.98 stars out of 5

5.0

5126 reviews

Optimum First Mortgage special offers

Optimum First Mortgage’s Close On Time Guarantee pays out $1,000 if the lender causes a closing delay. However, the guarantee comes with some fine print.

Refinancing with Optimum First Mortgage

Optimum First Mortgage offers rate-and-term and cash-out refinancing options. The lender’s Lifetime Rate Protection Guarantee program allows borrowers to refinance starting six months after they close on the original mortgage. This option could be quicker and cheaper than refinancing with another lender — but as with any mortgage, be sure to compare offers before pulling the trigger.

How to apply for a mortgage with Optimum First Mortgage

You can apply for a mortgage with Optimum First Mortgage in person at a branch location, online or by phone at 877-816-7846.

Optimum First Mortgage customer ratings and reviews

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NMLS: 240415

State License: RM.804405.000

5.0

Rating: 4.97 stars out of 5

1,173 ratings

This lender has 353 recent reviews.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5
5 stars
4 stars
3 stars
2 stars
1 star
99%
1%
0%
0%
1%

99% of customers would recommend this lender.

10 of 353 reviews

The consumer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Bankrate cannot guarantee or verify the accuracy of the opinions shared by individual reviewers, and reserves the right to reject or remove any review, at any time, for any reason at Bankrate’s sole discretion, including but not limited to those that Bankrate deems inappropriate, fraudulent, invalid, irrelevant, or otherwise outside the parameters of the Bankrate Review Guidelines, the Privacy Policy, or the Terms of Use.

In addition to collecting reviews on-site, Bankrate collaborated with third-party Slice MR to survey 750 homeowners nationwide in July 2024. Bankrate and Slice MR collected, averaged and presented responses to nine questions. Users received an incentive for their feedback. Responses are based on individual experiences, and therefore cannot be verified for accuracy. Submissions with user ratings that are materially inconsistent with written sentiment have been removed. User ratings are unedited and have not been reviewed or approved by lenders, nor do these ratings reflect Bankrate’s own reviews of these lenders.

To help serve you with relevant information, the consumer reviews shown below are limited to only those that this advertiser has received during the past 12 months.

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Rating: 5 stars out of 5

Easy and Great Communication

I used OPTiMUM to refinance my home. Jason gave me several options and explained in detail how the process would work. Only took a few weeks to complete. I will definitely use them again.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

LISA M.
CA (June 11, 2025)

Rating: 5 stars out of 5

Best lender and rates

I had a really good and smooth experience going through the loan process after I fired my previous broker for not responding and determined the rates were about 0.5% higher than Optimum First Mortgage. Mayah was responsive to all my questions. She crushed the competitors I was entertaining. I would use her again in the future to refinance. I was really impressed for completing my loan process in 15 days to meet the closing date. They made the client feel first for sure.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

Mauricio L.
FL (June 10, 2025)

Response from Optimum First Mortgage:

15 days and .50% lower in rate is a BIG WIN! Thanks for allowing us to help you WIN

Rating: 5 stars out of 5

New Mortgage

Alyssa and her team were amazing. They made the process of getting a new mortgage smooth and easy. They kept me informed of every step and always answered my calls and emails. They even worked to make my closing sooner.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

Anonymous
Tennessee (June 7, 2025)

Response from Optimum First Mortgage:

Alyssa is one of the best there is! Thanks for the great review

Rating: 5 stars out of 5

Honest and Efficient

They delivered on what they promised. Joseph and team were efficient and quick in closing the loan.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

Mo
Arizona (June 7, 2025)

Response from Optimum First Mortgage:

Joseph is a man of his word! We thank you for the opportunity

Rating: 5 stars out of 5

Exceptional Lending Experience – Closed in Just 18 Days!

As both a realtor and a buyer, I can confidently say that working with Danyelle was an exceptional experience. She is an incredibly sharp and knowledgeable lender who guided me through the mortgage process with precision and efficiency. Thanks to her expertise and dedication, we closed in just 18 days—well ahead of typical timelines. Danyelle’s responsiveness and professionalism made what can often be a stressful process seamless and straightforward. I highly recommend her to anyone seeking a reliable lender who delivers results quickly and expertly.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

Nick
Arizona (June 6, 2025)

Response from Optimum First Mortgage:

18 days to close a purchase, that's Danyelle our ROCK STAR

Rating: 5 stars out of 5

Great communication/Lowest Cost on the market

Grateful to have worked with Optimum and Vanessa. She understood what I was trying to do and made several recommendations for me. I've been following rates daily, for several months now, and there's no one out there with better rates. Great communication and always available.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

MIKE Z.
Salem, OR (June 4, 2025)

Response from Optimum First Mortgage:

Mike Z - We appreciate you spreading the TRUTH! You're appreciated

Rating: 5 stars out of 5

Easy and Responsive!

Andrew with Optimum First Mortgage made financing our new home so easy! He was responsive to all of our questions and picked up the phone when we called! He was timely and met all deadlines! Thank you for all of your help!

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

Debbie
State College PA (June 4, 2025)

Rating: 5 stars out of 5

The real deal

Optimum First Mortgage really exceeded my expectations. When I got my first quote from Alyssa, who contacted me after using bankrate to explore some early mortgage offers, I admit I was skeptical and couldn’t believe their rate was so much lower than almost all competitors. I ultimately decided to go with a different broker whom a friend had dealt with before. Throughout the process I was a little unhappy with the slow response time from my friends preferred lender, sometimes having to call the lender multiple times throughout the day or wait 2 or 3 days for a response. Nonetheless I was ready to lock in with their average rate. Right before locking in, Alyssa emailed me their rate and asked if I was still in the maker and I called. What a godsend! I asked tons of questions about their rate, any hidden fees, how it could be possible, and did research online before I went with Optimum First Mortgage … and I’m glad I went with them. Not only were they able to answer my questions with ease, they were extremely responsive. If Alyssa didn’t answer my phone call right away, I got a call back within the hour! Because I switched to them somewhat last minute, I was worried that we wouldn’t close the loan in time. Optimum First Mortgage assured me they had an extensive record in closing loans on time. Well, it’s true, my loan closed in 5 days and my I purchased new home with no problems. Suffice to say, my realtor was impressed and will be recommending Optimum First Mortgage to all his future clients. I will be going with them in any future transactions as well. You won’t regret taking them either.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

Paul
Texas (June 4, 2025)

Response from Optimum First Mortgage:

Paul - We really appreciate the review. Alyssa is the Real Deal and our team supports her. Customer service is all that matters to us. We appreciate the opportunity to prove it. - Robert Drenk and The Team

Rating: 5 stars out of 5

Highly recommend

I have been involved in obtaining many mortgage, new and refinances, for several decades. Andrew at Optium was by far the easiest and most professional loan officer in my experience. He was prompt, courteous and exceptional in his follow thru. Van Tran in underwriting was also a professional in every way. I would highly recommend Optium and the employees that served me so well.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

Judi
Beverly Hills (June 2, 2025)

Rating: 5 stars out of 5

Knowledge & Know-how

Matt was amazing throughout the entire process. This was my first mortgage experience. Needless to say, I had no clue what I was doing. Luckily, Matt is incredibly knowledgeable and was patient enough to walk me through each step. I immediately felt like I could trust him with this huge financial commitment. Although he operates on the west coast, he was responsive any time I needed him. He even worked to lock in my rate while he was on vacation. I highly recommend his services.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

Angela G.
Yardley, PA (May 30, 2025)