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Northpointe Bank/MTG Customer Reviews

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Northpointe Bank/MTG customer ratings and reviews

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NMLS: 447490

5.0

Rating: 4.96 stars out of 5

312 ratings

This lender has 6 recent reviews.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 4.9 stars out of 5
5 stars
4 stars
3 stars
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1 star
98%
1%
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99% of customers would recommend this lender.

6 of 6 reviews

The consumer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Bankrate cannot guarantee or verify the accuracy of the opinions shared by individual reviewers, and reserves the right to reject or remove any review, at any time, for any reason at Bankrate’s sole discretion, including but not limited to those that Bankrate deems inappropriate, fraudulent, invalid, irrelevant, or otherwise outside the parameters of the Bankrate Review Guidelines, the Privacy Policy, or the Terms of Use.

In addition to collecting reviews on-site, Bankrate collaborated with third-party Slice MR to survey 750 homeowners nationwide in July 2024. Bankrate and Slice MR collected, averaged and presented responses to nine questions. Users received an incentive for their feedback. Responses are based on individual experiences, and therefore cannot be verified for accuracy. Submissions with user ratings that are materially inconsistent with written sentiment have been removed. User ratings are unedited and have not been reviewed or approved by lenders, nor do these ratings reflect Bankrate’s own reviews of these lenders.

To help serve you with relevant information, the consumer reviews shown below are limited to only those that this advertiser has received during the past 12 months.

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Rating: 5 stars out of 5

Great deal and lending experience

My broker Matt was super helpful and honest. I was able to get a really good deal at Northpointe.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

No

Would you recommend this lender?

Yes

Wendy W.
Seattle (April 29, 2025)

Rating: 5 stars out of 5

mortgage refinance - best interest rate and helpful loan officer

In recently completed my mortgage refinance using Northpointe bank, not only did i get the best possible rate available among the lenders at that time , the systems were great and the loan officer assigned was very helpful throughout the process. Thank you Northpointe Bank.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

Raj K.
DE (Sept. 20, 2024)

Rating: 5 stars out of 5

Exellent

I have great experience on the loan process with Matt. Thanks to him, everything was smooth and very clear

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

No

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

Nam
Michigan (Sept. 3, 2024)

Rating: 5 stars out of 5

Excellent

I had the pleasure of working with Ryan as my loan officer, and I couldn't be more satisfied with the experience. From the very beginning, Ryan demonstrated exceptional professionalism and a deep understanding of the mortgage process. He was always available to answer my questions, no matter how trivial they seemed, and he explained everything

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

Madina .
Virginia (May 22, 2024)

Rating: 5 stars out of 5

Mortgage

Quick and easy

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

None
Earth (May 13, 2024)

Rating: 5 stars out of 5

Excellent service!!

I called Jason on a Tuesday morning with a quote and an inquiry about their buy down interest plans. He had me in underwriting in less than 72 hours and closed on my home in 3 weeks from date of my phone call. He was timely and respectful! He was very responsive. He either returned my call within 30 minutes or I had an email in my inbox in less time than that. The experience I had with Northpointe was almost seamless and without stress! Every time a document needed to be signed, I received a text message to go into my portal and review/sign. It took the waiting game out of hearing from your lender about when docs would be ready. Along with a text and email to review, I also received a phone call just to make sure I received the notification. Jason was always available to answer any questions and go over anything that I needed clarity. I will be using Northpointe bank in the future and recommending it to all my friends, family and coworkers. Thanks Jason!

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

Katie
Fort Myers, Fl (May 2, 2024)