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Aurora Financial Customer Reviews

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Aurora Financial customer ratings and reviews

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4.9

Rating: 4.87 stars out of 5

326 ratings

This lender has 10 recent reviews.

Knowledge
Rating: 4.9 stars out of 5
Level of service
Rating: 4.9 stars out of 5
Professionalism
Rating: 4.9 stars out of 5
Responsiveness
Rating: 4.9 stars out of 5
5 stars
4 stars
3 stars
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1 star
94%
2%
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97% of customers would recommend this lender.

10 of 10 reviews

The consumer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Bankrate cannot guarantee or verify the accuracy of the opinions shared by individual reviewers, and reserves the right to reject or remove any review, at any time, for any reason at Bankrate’s sole discretion, including but not limited to those that Bankrate deems inappropriate, fraudulent, invalid, irrelevant, or otherwise outside the parameters of the Bankrate Review Guidelines, the Privacy Policy, or the Terms of Use.

In addition to collecting reviews on-site, Bankrate collaborated with third-party Slice MR to survey 750 homeowners nationwide in July 2024. Bankrate and Slice MR collected, averaged and presented responses to nine questions. Users received an incentive for their feedback. Responses are based on individual experiences, and therefore cannot be verified for accuracy. Submissions with user ratings that are materially inconsistent with written sentiment have been removed. User ratings are unedited and have not been reviewed or approved by lenders, nor do these ratings reflect Bankrate’s own reviews of these lenders.

To help serve you with relevant information, the consumer reviews shown below are limited to only those that this advertiser has received during the past 12 months.

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Rating: 5 stars out of 5

Amazing team!! Best mortgage experience

Marie, Leah and Dave have been so amazing to work with and I felt fortunate to got to work with them. The whole process was so smooth and I felt confident knowing that I was being taken care of by the team of experts. With simple, well organized process and great rate, I highly recommend them.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

Hae
USA (Nov. 24, 2024)

Rating: 5 stars out of 5

2 Loans Secured With Aurora Financial!

Aurora Financial is the way to go if you need a home mortgage or refinance or whatever else they offer! I can confidently say this as I’ve now completed 1 loan and 1 refinance with them. They close quicker than other lenders and they have the most competitive rates. If you’re lucky enough to get Leah as your processor just know that you’re working with the best in the business. She makes it so easy and streamlines the process, even for us self employed folks. I highly recommend Leah and Aurora Financial!

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

Steven B.
Austin, TX (Sept. 30, 2024)

Rating: 5 stars out of 5

The BEST team & BEST rate!

I’m a second time home buyer and I WISH my first experience was this seamless. If you're looking for a mortgage lender with the best rates (trust me, I shopped around), you need to call Aurora Financial—and specifically ask for Dave and Leah as your partners. I especially appreciated Leah's *next-level* communication and organization. We had a pretty tight timeline to close on our home, and not all parties were easy to work with, but Leah handled everything with patience, professionalism, and grace. She kept me updated at every step, explained the details in a way that was easy to understand, and somehow made the process less stressful and more fun than I expected. We managed to close on time, even with the last-minute curveballs. Couldn’t recommend Leah and Aurora Financial more!

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

Aga
Naples, FL (Aug. 23, 2024)

Rating: 5 stars out of 5

Very Professional and Overall Great Experience

Dave did a great job getting us started and walking through the initial application and Leah was fantastic to work with in getting our loan processed. She was very quick and communicative about what was needed to keep the process moving forward.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

Bobby
Virginia (Aug. 21, 2024)

Rating: 5 stars out of 5

Amazing experience!!!!!

Leah was the absolute best to deal with. She kept me updated on all phases of my loan process. Leah made sure I understood all documents that were sent. She explained everything and was there st every turn if I had questions. You’re in good hands with Leah 😊

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

Delisa B.
Rock Hill, SC (Aug. 21, 2024)

Rating: 5 stars out of 5

Aurora team is the best.

Aurora Financial team are great, Leah is the best. Leah wrapped up my refinancing process and ready to close around 2 weeks as Aurora advertised. Her friendliness and dedication have made our entire refinancing process stress-free. It’s such a pleasure to have an opportunity to work with Leah, and highly recommend Aurora.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

Happly c.
Ellicott City, Maryland (Aug. 21, 2024)

Rating: 5 stars out of 5

We closed in three weeks

Zahra and Dave were great. The rate was very good, too. Closing went smoothly and we did it in three weeks.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

Vicente
Greenville, South Carolina (May 28, 2024)

Rating: 5 stars out of 5

Quick Close and Highly Professional

Leah and Aurora Financial were excellent. We needed to close within 14 days, and they were ready to close with days to spare. They were prompt, responsive, provided very clear instructions, and were highly professional throughout the entire process. They also were proactive in tracking down information from third parties for us, which was appreciated.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

Blake
Virginia (May 21, 2024)

Rating: 5 stars out of 5

Made the whole process easy!

Aurora financial and its employees have been a pleasure to work with as they have made the lending process as painless as possible.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

Chris
Atlanta (May 8, 2024)

Rating: 5 stars out of 5

Exceptionally Professional

My experience with Aurora Financial was spectacular. I have completed many real estate transactions and worked with many different lenders. Every aspect of the experience exceeded expectations. From the first thought of a new home purchase, loan officer Dave was always available, provided accurate information in a timely manner and got me through the application process in a breeze once I located a home to purchase. I could not believe my luck to be paired with loan processor Leah Palmer. Our styles meshed perfectly and it was as if she was as excited to get this home bought as I was. She was able to get the initial documentation requirements to me within 24 hours of the application, provided a detailed roadmap of the stages of the loan process, identifying tasks belonging to each of us. We were able to complete our steps quickly with no agita over the timeline. As closing approached she got right back in tough to keep the process moving forward. Obtaining a loan requires both applicant and lender to be responsive and if I waited 24 hours for anything from Aurora I would be shocked. Here is sit, loan approved, ready to close and I am a week ahead of schedule. Many thanks to Aurora, both the people I worked directly with and management. They clearly have a great business model, care for their employees and attract very talented human capital as a result. I highly recommend Aurora for the experience alone. If you have ever had a bad experience obtaining a mortgage you will understand even if it costs you an eighth of a point on the loan its money well spent for the peace of mind to close your transaction on time.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

Michael K.
North Carolina (May 3, 2024)