AimLoan.com Customer Reviews

I have used Aimloan to buy and refinance multiple properties going back to 2007. In my latest experience with them in which an issue occurred (because the Postal Service took a month to deliver a letter), the manager called and worked with me to resolve the issue. I really appreciate the extra effort and I recommend Aimloan.

David L.
Maryland (Oct. 21, 2024)

Unfortunately I have to leave a negative review regarding Aimloan to express my disappointment. I have used Aimloan multiple times to buy properties and to refinance going as far back as 2007. With my latest experience, I am extremely disappointed and cannot in good conscience recommend them to anyone else. To sum up, I recently sold a rental property and the balance of the escrow account was supposed to be returned to me. The balance was over $3k however I only received initially a check for $367.08. It appears that the shortage occurred when the servicer paid the property taxes at some point AFTER the closing on the property. In other words, funds from my escrow paid the property taxes on a home that I no longer owned. Additionally, the property taxes was taken care of out of the proceeds from when the home was sold. I was only responsible for the taxes between 1-17 July 2024 (paid at closing) and the servicer paid the full taxes covering 07/01/2024 - 06/30/2025. I called to notify Aimloan of the discrepancy and a couple of weeks later I received another check for $1432.83. While I appreciate that I received some of my funds back I was still short $1399.98. Since then I have called back and was told that they would look into it and refund the rest. However after several weeks I have not heard back. A shortage of nearly $1400 is not a small deal and the fact that I'm not hearing back from Aimloan and I have to continue to chase them for the balance is not a good look. They after-all... are not disputing that I was shorted... but they are not providing a proper followup nor providing the funds in a timely manner. Since I'm not hearing anything, my only recourse is to leave negative reviews.

Dave C.
Maryland (Oct. 16, 2024)

Response from AimLoan.com:

This was resolved with our valued customer. Property taxes were paid as scheduled for Frederick County, MD, 7/8/24. Request for payoff received 7/09/24. The loan paid off 7/17/24. On 7/30/24, the customer contacted us as the expected escrow refund post payoff was much less than anticipated ($367.08) due to the prior tax disbursement. The customer further stated there was an agreement in the sale for the Buyer to pay all taxes. It was subsequently confirmed by the Tax Dept. that the title company remitted tax payments at close in two separate amounts for some unknown reason that totaled our original disbursement. Aim’s Tax department sent several requests for refund to Frederick County and following their audit and due diligence, they finally issued two refunds: 9/04/24 ($1432.83) and finally the balance 9/20/24 (1399.98). Refunds were subsequently processed and mailed to our customer the day following receipt - 9/05/24 $1432.83 and 9/23/24 $1399.98. Check copies were provided to the customer to support these refunds. The customer stated he did not receive the second refund of $1399.98. The envelope supported our postmark of 9/23/24, but a secondary post office stamp of 10/12/24 was found on the mail piece. The customer did not receive the $1399.98 check in question until 10/18/24. We certainly value our customer and made every effort to release these refunds as they were issued to us by the county.