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Chase Business Loans: 2025 Review

Updated Jan 28, 2025

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3.5
Rating: 3.5 stars out of 5
Bankrate Score
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Accessibility
Rating: 3.3 stars out of 5
Affordability
Rating: 2.6 stars out of 5
Customer experience
Rating: 4.7 stars out of 5
Transparency
Rating: 3.7 stars out of 5
Flexibility
Rating: 4 stars out of 5
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Overview

Lender Details

  • Money Bag Icon

    Loan amount

    $5,000-$5 million

  • Rates Icon

    Interest rate

    Not stated

  • Clock Wait Icon

    Term lengths

    Up to 25 years

  • Dollar Icon

    Min. annual revenue

    Not stated

  • Briefcase Icon

    Min. time in business

    2 years

PROS

  • Checkmark Icon

    Large loans of $500,000 or more

  • Checkmark Icon

    Terms up to 25 years on some loans

  • Checkmark Icon

    Variety of loan and line options

  • Checkmark Icon

    In-person customer service

CONS

  • Close X Icon

    Must apply in person

  • Close X Icon

    Limited information about interest and fees

Rating: 3.5 stars out of 5
3.5

Bankrate Score

  • Loan amount

    $5,000-$5 million

  • Interest rate

    Not stated

  • Term lengths

    Up to 25 years

  • Min. time in business

    2 years

  • Min. business annual revenue

    Not stated

Rating: 4.1 stars out of 5
4.1

Bankrate Score

  • Loan amount

    Starts at $1,000

  • Interest rate

    7.00% APR

  • Term lengths

    6 months-25 years

  • Min. time in business

    6 months

  • Min. business annual revenue

    $50,000

Rating: 4.2 stars out of 5
4.2

Bankrate Score

  • Loan amount

    $5,000-$15 million

  • Interest rate

    8.00%-17.25% APR

  • Term lengths

    Up to 25 years

  • Min. time in business

    Less than two years

  • Min. business annual revenue

    Not stated

Overall Score 3.5
Accessibility 3.3 Traditional banks like Chase tend to work mostly with established businesses with good or excellent credit.
Affordability 2.6 Chase doesn’t offer much information on its website about its rates and fees.
Transparency 3.7 The lack of information on its website brings Chase’s score down.
Customer experience 4.7 Chase is known for providing a good customer experience.
Flexibility 4.0 Chase offers multiple loan products and may provide some business owners higher loan limits.
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47
years in business
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30+
lenders reviewed
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22
loan features weighed
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770+
data points collected
CTA Chase has 17 reviews

Chase has 17 reviews

Dive into community reviews below and see what others think about Chase.

4.5 Star Icon
17 ratings
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Score breakdown
5 stars
53%
4 stars
41%
3 stars
6%
2 stars
0%
1 star
0%
Score by category
Customer experience 4.5 / 5
Accessibility rating 4.5 / 5
Affordability rating 4.1 / 5
Transparency rating 4.2 / 5
Flexibility rating 3.9 / 5

Community Reviews

See what users like you are saying about Chase.
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Overall
What was your biggest pain point during the application process?
Understanding the fee structure and making sure I got the best arrangement
Score by category
Flexibility rating 4 / 5
Transparency rating 4 / 5
Accessibility rating 5 / 5
Affordability rating 3 / 5
Customer experience 4 / 5
Overall
Were you able to contact the lender for customer support? What was the process like?
Whenever I reached out to the bank for customer support, it was a constant struggle to get someone to actually help me. They usually just bounced me around from worker to worker until someone was able to give me an answer to my satisfaction.
Score by category
Flexibility rating 2 / 5
Transparency rating 3 / 5
Accessibility rating 4 / 5
Affordability rating 3 / 5
Customer experience 4 / 5
Overall
Was the lender receptive to your business unique needs? If so how? If not, why not?
Yes. Went through extensive questioning of my needs and goals for my business. They matched what I needed
Score by category
Flexibility rating 5 / 5
Transparency rating 5 / 5
Accessibility rating 5 / 5
Affordability rating 5 / 5
Customer experience 5 / 5
Overall
What was your biggest pain point during the application process?
Biggest pain point during the application process is it wasn't online if it was online it would have been a lot easier
Score by category
Flexibility rating 5 / 5
Transparency rating 5 / 5
Accessibility rating 5 / 5
Affordability rating 5 / 5
Customer experience 5 / 5
Overall
Were you able to contact the lender for customer support? What was the process like?
It was very simple and straightforward
Score by category
Flexibility rating 5 / 5
Transparency rating 5 / 5
Accessibility rating 5 / 5
Affordability rating 4 / 5
Customer experience 5 / 5
Overall
Was the lender receptive to your business unique needs? If so how? If not, why not?
They were very surprised and very helpful and gave me great new insights and helped me alot and information that can help my business as well me and they were very open to my business and ideas
Score by category
Flexibility rating 5 / 5
Transparency rating 5 / 5
Accessibility rating 5 / 5
Affordability rating 5 / 5
Customer experience 5 / 5
Overall
Were you able to contact the lender for customer support? What was the process like?
I called to inquire about a loan and I was transferred to small business accounts and applied for a loan
Score by category
Flexibility rating 2 / 5
Transparency rating 5 / 5
Accessibility rating 4 / 5
Affordability rating 3 / 5
Customer experience 5 / 5
Overall
Were you able to contact the lender for customer support? What was the process like?
Yes it was easy and I was not placed on hold for very long which made the experience pleasant
Score by category
Flexibility rating 5 / 5
Transparency rating 4 / 5
Accessibility rating 5 / 5
Affordability rating 5 / 5
Customer experience 5 / 5
Overall
Did you feel that the lender was knowledgeable about their product and loan terms? Why or why not?
they were very informative and professional and explained the terms of the loan very well.
Score by category
Flexibility rating 5 / 5
Transparency rating 5 / 5
Accessibility rating 5 / 5
Affordability rating 5 / 5
Customer experience 5 / 5
Overall
Was the lender receptive to your business unique needs? If so how? If not, why not?
Yes the lender was receptive to my business needs in terms of what specifically I needed a loan for, the terms of the loan, and was extremely helpful.
Score by category
Flexibility rating 5 / 5
Transparency rating 5 / 5
Accessibility rating 5 / 5
Affordability rating 5 / 5
Customer experience 5 / 5