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Capital One Small Business Loans: 2025 Review

Updated Jan 27, 2025

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3.1
Rating: 3.1 stars out of 5
Bankrate Score
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Accessibility
Rating: 2.7 stars out of 5
Affordability
Rating: 2.6 stars out of 5
Customer experience
Rating: 3.3 stars out of 5
Transparency
Rating: 3.7 stars out of 5
Flexibility
Rating: 4 stars out of 5
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Overview

Lender Details

  • Money Bag Icon

    Loan amount

    $10,000-$5 million

  • Rates Icon

    Interest rate

    Not stated

  • Clock Wait Icon

    Term lengths

    Up to 25 years

  • Dollar Icon

    Min. annual revenue

    Not stated

  • Briefcase Icon

    Min. time in business

    2 years

Pros

  • Checkmark Icon

    Generous loan amounts

  • Checkmark Icon

    Several loan options

  • Checkmark Icon

    Lengthy loan terms

Cons

  • Lack of loan information online

  • No online prequalification tool

  • Must visit a branch to apply

Rating: 3.1 stars out of 5
3.1

Bankrate Score

  • Loan amount

    $10,000-$5 million

  • Interest rate

    Not stated

  • Term lengths

    Up to 25 years

  • Min. time in business

    2 years

  • Min. business annual revenue

    Not stated

Rating: 4.2 stars out of 5
4.2

Bankrate Score

  • Loan amount

    $5,000-$15 million

  • Interest rate

    8.00%-17.25% APR

  • Term lengths

    Up to 25 years

  • Min. time in business

    Less than two years

  • Min. business annual revenue

    Not stated

Rating: 4.1 stars out of 5
4.1

Bankrate Score

  • Loan amount

    Starts at $1,000

  • Interest rate

    7.00% APR

  • Term lengths

    6 months-25 years

  • Min. time in business

    6 months

  • Min. business annual revenue

    $50,000

Read our review

on Bankrate

Overall Score 3.1
Accessibility 2.7 Capital One doesn’t display enough information to show how accessible it is to borrowers.
Affordability 2.6 The lack of information on its website makes it difficult to tell if its loans are affordable.
Transparency 3.7 Capital One does show some information but does not go far enough to help borrowers make an informed decision when visiting its website.
Customer experience 3.3 Having to apply in person drags down the lender’s score here.
Flexibility 4.0 It offers a variety of products and suggests it may provide discount rates if you have an existing relationship, but more information is needed.
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47
years in business
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30+
lenders reviewed
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22
loan features weighed
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770+
data points collected
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Capital One Small Business Loans has 20 reviews

Dive into community reviews below and see what others think about Capital One Small Business Loans.

4.6 Star Icon
20 ratings
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Score breakdown
5 stars
65%
4 stars
30%
3 stars
5%
2 stars
0%
1 star
0%
Score by category
Customer experience 4.6 / 5
Accessibility rating 4.5 / 5
Affordability rating 4.4 / 5
Transparency rating 4.5 / 5
Flexibility rating 4.4 / 5

Community Reviews

See what users like you are saying about Capital One Small Business Loans.
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Overall
What was your biggest pain point during the application process?
My biggest pain point in the application process was separating finances using personal funds from those using business funds.
Score by category
Flexibility rating 4 / 5
Transparency rating 4 / 5
Accessibility rating 4 / 5
Affordability rating 5 / 5
Customer experience 5 / 5
Overall
Did you feel that the lender was knowledgeable about their product and loan terms? Why or why not?
The banking representative that we had was one that we already had a relationship with so he was very tune with what we needed in terms of cash flow
Score by category
Flexibility rating 4 / 5
Transparency rating 3 / 5
Accessibility rating 4 / 5
Affordability rating 3 / 5
Customer experience 3 / 5
Overall
Did you feel that the lender was knowledgeable about their product and loan terms? Why or why not?
They were very good and could answer all my questions.
Score by category
Flexibility rating 4 / 5
Transparency rating 4 / 5
Accessibility rating 5 / 5
Affordability rating 5 / 5
Customer experience 5 / 5
Overall
Were you able to contact the lender for customer support? What was the process like?
Yes. The process was very easy, I called and used the automated system to talk to a representative, after a brief hold I was connected to a person who helped me and answered all my questions.
Score by category
Flexibility rating 5 / 5
Transparency rating 5 / 5
Accessibility rating 5 / 5
Affordability rating 5 / 5
Customer experience 5 / 5
Overall
Was the lender receptive to your business unique needs? If so how? If not, why not?
Yes very helpful excellent communication and was able to find me exactly what I needed in a business loan
Score by category
Flexibility rating 5 / 5
Transparency rating 5 / 5
Accessibility rating 5 / 5
Affordability rating 5 / 5
Customer experience 5 / 5
Overall
Was the lender receptive to your business unique needs? If so how? If not, why not?
They listened to my needs and also made suggestions
Score by category
Flexibility rating 4 / 5
Transparency rating 4 / 5
Accessibility rating 4 / 5
Affordability rating 4 / 5
Customer experience 4 / 5
Overall
Did you feel that the lender was knowledgeable about their product and loan terms? Why or why not?
Of course they're probably the biggest experts and they have the most modern services and technologies.
Score by category
Flexibility rating 5 / 5
Transparency rating 5 / 5
Accessibility rating 5 / 5
Affordability rating 4 / 5
Customer experience 5 / 5
Overall
Did you feel that the lender was knowledgeable about their product and loan terms? Why or why not?
They are very knowledgeable; they helped me through all aspects of the process, and provided support continuously
Score by category
Flexibility rating 5 / 5
Transparency rating 5 / 5
Accessibility rating 5 / 5
Affordability rating 5 / 5
Customer experience 5 / 5
Overall
Did you feel that the lender was knowledgeable about their product and loan terms? Why or why not?
Yes they are very transparent because that was my first attempt
Score by category
Flexibility rating 5 / 5
Transparency rating 5 / 5
Accessibility rating 5 / 5
Affordability rating 4 / 5
Customer experience 4 / 5
Overall
Did you feel that the lender was knowledgeable about their product and loan terms? Why or why not?
Yes I believe they were knowledgeable because they explained everything to me and told me all the ins and outs and the rates.
Score by category
Flexibility rating 5 / 5
Transparency rating 5 / 5
Accessibility rating 5 / 5
Affordability rating 4 / 5
Customer experience 5 / 5