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Zip buy now, pay later loans: 2024 review

Updated on July 17, 2024

At a glance

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4.5
Rating: 4.5 stars out of 5
Bankrate Score
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Availability
Rating: 4.2 stars out of 5
4.2
Affordability
Rating: 4.5 stars out of 5
4.5
Customer Experience
Rating: 4.9 stars out of 5
4.9
Transparency
Rating: 3 stars out of 5
3.0

About Bankrate Score

Zip is a digital financial services company specializing in consumer purchase payment plan products. Since its founding in Australia in 2013, Zip has partnered with thousands of retailers to provide payment plans for products ranging from groceries and education to travel and concerts. 

Spending power generally starts at a minimum of $35 and can be increased over time after you pay each plan on time in full. Zip’s highly rated app makes it easy to buy items from many well-known retailers in-store or online.

Lender Details

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Loan amount

$35-$1,500

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APR from

Not specified

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Term lengths

6 weeks

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Funds available in

As soon as approval

What’s new with Zip?

At the end of 2023, Zip earned the top spot in the PYMNTS ranking of buy now, pay later plans. Based on a review of publicly available information and app usage data, Zip beat out Paypal and Klarna to take the number one position. 

Zip is best for a no-frills buy now, pay later plan

If you want a straightforward four-payment buy now, pay later plan to spread out the purchase cost, Zip is a good fit. You won’t be tempted to switch to a personal loan product because Zip doesn’t offer one. 

The fees are easy to understand, and the approval process seems to work best when using Zip’s well-regarded app. The company’s website provides some great tips for using the Zip app in different ways, with excellent details about using the plans for travel expenses.

Zip buy now, pay later purposes

A Zip plan allows you to purchase day-to-day expenses like gas and groceries, making it a good (and much cheaper) alternative to payday loans. Payday loans’ annual percentage rates (APRs) can exceed 600 percent. Even in a scenario where you were charged Zip’s highest fee ($7.50) on the smallest possible purchase ($35), your APR would not exceed 186.22 percent. A higher funded amount would translate to a lower APR. 

You can book travel for everything from trains and plans and add the cost of your hotel to your Zip card to manage your exploring budget. Zip even partners with popular third-party booking sites like Expedia, Priceline and Hotels.com if you find your best deals there.

Where Zip stands out

  • A simple, easy-to-use payment plan: Once you confirm that the merchant you’re buying from is Zip-approved, you’ll pay 25 percent upfront as your first payment, with the remainder due over the next six weeks. 
  • Excellent app rating: Zip’s smartphone app has an impressive 4.9 rating on the App Store with over 530,000 user ratings posted. 
  • Available at most merchants that accept Visa: Zip partner with most major retailers, including Amazon, Walmart, Macy’s and Home Depot to offer an easy “Pay with Zip” process. The payments are displayed for you to review before you finalize your payment. The first payment is due when you check out. 
  • Payment date flexibility: Once per purchase, you may change your payment due date by up to seven days. You must request this change until 24 hours before an installment is due. You may do this once per month for free or incur a $2 fee if you request additional changes within a given month.

Where Zip falls short

  • Only one repayment option is available: If you need term options beyond Zip’s six-week, four-payment plan, you’ll need to find a different buy now, pay later app.  
  • Fees often apply: You will pay a financing fee of up to $7.50 per purchase, divided among the four payments. You’ll also pay a late fee of $5 to $10 if you miss a scheduled payment. 
  • The virtual card is only good for 14 days: When you are approved for a purchase through Zip, the app creates and loads a temporary, virtual Visa card that expires in 14 days. This can be confusing if you make a purchase that won’t be charged until later (like a hotel or car rental). In these cases, ask the retailer when your Zip card will be charged to avoid last-minute problems.  

Zip customer resources

Customer support

You can message a Zip representative seven days a week from 7 a.m. to 11 p.m. ET. If you need phone support, Zip offers it daily from 9 a.m. to 9 p.m. ET. You can submit an additional email form if you have a question outside of normal contact support hours. 

Digital experience

Zip offers a digital experience online or through its app. Approval is usually instant, and the entire transaction can be completed on your smartphone. However, it’s important to time the virtual card so that your purchase is charged within 14 days. Otherwise, the card expires, and your purchase won’t go through. 

How this lender compares

logo
Rating: 4.5 stars out of 5
4.5
Bankrate Score
APR from
Not specified
Loan Amount
$35-$1,500
Term Length
6 weeks
Min Credit Score
Not disclosed
logo
Rating: 4.5 stars out of 5
4.5
Bankrate Score
APR from
0%
Loan Amount
No set maximum
Term Length
30 days to 24 months
Min Credit Score
Not disclosed
logo
Rating: 4.8 stars out of 5
4.8
Bankrate Score
APR from
0%-36%
Loan Amount
Starts at $50
Term Length
1 to 60 months
Min Credit Score
Not disclosed

Zip vs. Klarna

Zip and Klarna both keep it simple with a four-payment plan available at well-known retailers nationwide. However, Klarna also has a financing plan service offering six to 24-month terms. Zip's fee structure is based on how much you borrow and capped at $7.50. Klarna doesn’t appear to charge any fees on its pay-in-four plans unless you’re late on a payment. Its longer financing plans have an APR of 7.99% to 33.99%, which is comparable to other personal loans.

Zip offers phone support every day of the week during normal business hours. Klarna offers both an AI assistant and a live chat 24/7, although it’s not clear if phone support is available all of the time as well.

Zip vs. Affirm

Affirm offers a wider variety of repayment terms, from one to 48 months, compared to Zip’s six-week term. Affirm also doesn’t charge fees unless you choose one of its longer-term personal loan options. 

On the customer service side, as of January 2024, Affirm had racked up over 3,000 consumer complaints with the Consumer Financial Protection Bureau. Both lenders can be contacted seven days a week by phone.

Do you qualify for a Zip buy now, pay later plan?

To qualify for a Zip payment plan, you’ll need to:

  • Be a U.S. resident
  • Prove you’re at least 18 years old
  • Verify your mobile phone number
  • Have a debit card you use for purchases
  • Document a mailing address that’s not a mailing service (like a PO box)
  • Choose a Zip-approved merchant to buy from

How to apply for buy-now, pay-later financing with Zip

Applying for Zip financing starts with shopping.  

  1. Search the mobile app for a participating retailer, or visit an Exclusive Partner's website.
  2. Shop for your product and add it to your cart.
  3. At checkout, select “Pay with Zip.” If you are shopping in person, select the In-Store tab and add the order total, including tax and shipping.
  4. Review the finance terms, then select “Agree and continue.”
  5. Complete the transaction. Zip will automatically populate payment information for you. If you are paying in-store, add your Zip card to your wallet and tap to pay.

How Bankrate rates Zip

Overall Score 4.5 Explanation
Availability 4.2 Maximum spending power is unknown, and only one payment plan is available.
Affordability 4.5 No rewards program and installment fees are charged for each payment based on the purchase amount.
Customer Experience 4.9 Seven-day-a-week customer support and highly rated app with over a half million user posts.

Methodology

Bankrate's trusted buy now, pay later industry expertise

57

years in business

7

lenders reviewed

12

loan features weighed

84

data points collected

The Bankrate team did a complete analysis of the features and services offered by the most well-known buy now, pay later apps in the industry. Then our experts developed a scoring system to rate these apps, focusing on three main areas:

  • Availability: We look at the minimum and maximum loan amounts offered by the apps, as well as the number of interest-free plans they offer. Apps offering more than one interest-free plan and the most flexible loan amounts rank higher in this category.
  • Affordability: We evaluate the APR ranges apps assess on purchases once the interest-free period ends and personal loan options, if offered. Additional fees, exclusive perks and discounts are also rated. Apps with the lowest APRs, fewer fees and more perks obtain the highest scores in this category.
  • Customer experience: Purchasing flexibility, as well as return, exchange and refund policies are vetted in this section. Mobile app rating, number of consumer complaints with the CFPB and customer support are also taken into account. Apps with more flexibility and lower complaints rate higher in this category.

Editorial disclosure: All reviews are prepared by Bankrate.com staff. Opinions expressed therein are solely those of the reviewer and have not been reviewed or approved by any advertiser. The information, including rates and fees, presented in the review is accurate as of the date of the review. Check the data at the top of this page and the lender’s website for the most current information.

What customers think

What people across the web are saying about Zip

The majority of users’ Zip reviews, both on the app stores and on third-party review site Trustpilot, are 5-star and positive. As of July, Zip has a 4.7-star rating on Trustpilot after nearly 19,000 reviews. Users describe the ease of using the Zip plan to spread payments out without worrying about credit approval. 

“I did some early back-to-school shopping for my boys via Mercari. My total purchase was more than I initially wanted to pay. Thankfully, Zip was an option. It was very easy to use and the payment plan was easy to understand. It's great that Zip emails the plan to you so you don't miss a payment.”

trustpilot user

Negative ratings on the App Store are mostly related to returns. Customers often needed to work directly with customer service to resolve their issues. Multiple customers writing on Trustpilot were frustrated with low starting spending limits and difficulties in getting their spending limits increased despite making on-time payments. 

Zip representatives consistently respond to negative reviews on the Trustpilot page.

Outlinked content may contain views and opinions that do not reflect the views and opinions of Bankrate. Please see the issuer’s website for updated terms and conditions.

Community Zip scores

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PERSONAL LOAN

Zip

Dive into community reviews below and see what others think about Zip.

4.5 Star Icon
24 ratings
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Score breakdown
5 stars
58%
4 stars
29%
3 stars
13%
2 stars
0%
1 star
0%
Score by category
Overall rating 4.5 / 5
Fees & closing costs 4.6 / 5
Funding time 4 / 5
Customer service 3.7 / 5
Application process 4.4 / 5
Online portal or mobile app 4 / 5
Verified Badge Icon

In July 2024, Bankrate collaborated with a third-party vendor to survey 1.3K loan borrowers nationwide. Bankrate and our vendor collected and summarized borrower responses to five questions on a 5-point scale, three yes/no questions, as well as open-ended reviews of their loan experience. Responses are based on individual borrower’s product details, and therefore cannot be verified for accuracy. User ratings are unedited and have not been reviewed or approved by the associated lenders, nor do these ratings reflect Bankrate’s own expert review of these loan products.

Community Reviews

See what users like you are saying about Zip.
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Anonymous Borrower
August 20, 2024
Describe your experience with customer service
It was the best
Loan purpose
Home project loan
Score by category
Fees & closing costs 5 / 5
Funding time 5 / 5
Online portal or mobile app 5 / 5
Customer service 5 / 5
Application process 5 / 5
Anonymous Borrower
August 20, 2024
Describe your experience with customer service
It was good
Loan purpose
Home project loan
Score by category
Fees & closing costs 5 / 5
Funding time 3 / 5
Online portal or mobile app 3 / 5
Customer service 5 / 5
Application process 5 / 5
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We wanna know what you think about Zip

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