Wells Fargo personal loans: 2025 Review

Where Wells Fargo personal loans fall short 

• New customers cannot apply: If you're not currently a customer with Wells Fargo, you won't qualify. 
• Qualification details aren’t specific: The Wells Fargo website doesn’t list its minimum requirements for approval. You will need to prequalify to see if it’s worth filling out a full application.
• Repayment terms vary: You can choose to repay your loan in the amount of time that works for you. However, the terms available depend on your loan size. 

Wells Fargo customer resources

Customer support 

You can contact the personal loans customer service team at Wells Fargo by phone or by visiting a local branch. If you plan to visit a local branch, it’s a good idea to make an appointment.

The customer support phone numbers and hours differ depending on the product you're asking about.

Digital experience 

Existing members can apply and check their rates online. Wells Fargo also provides a mobile app — the Wells Fargo app. Users on Google Play give the app a 4.8 of 5 rating, and the App Store boasts a similar 4.9 of 5 rating. 

However, Wells Fargo’s website doesn’t offer as many resources or as much information about its products as some online lenders’ sites do. The bank’s strength is in its extensive network of branches where those who want in-person support can receive it.

Do you qualify for a Wells Fargo personal loan? 

When you apply you will need to provide some basic information, like your name, date of birth, and social security number. Wells Fargo doesn't list the specific documents it requires, but it does note that you'll need to report your employment status, income, desired terms and reason for taking out the loan. You will also need a Wells Fargo account that is at least 12 months old to qualify. 

How to apply for a personal loan with Wells Fargo

1. Get a quote 

When you apply — either online, over the phone or at a branch — you will need to provide some basic information, like your name, date of birth, and Social Security number. You will also need to give information about your employment status and income

2. Add information and finalize your application

Go into the application knowing exactly what you need. You'll be asked for details about the loan you're applying for, including the desired term, amount and reason for the loan.

Once you provide all of these details, you may need to provide additional documents. These may include:

• Recent pay stubs, W2s, or tax returns.
• Utility bills (used to verify your address).
• Copy of your driver’s license, Social Security card or Individual Tax Identification Number (ITIN).
• Power of Attorney.
• Applicant employment and income authorization form.

3. Review the loan details 

Once you apply, Wells Fargo will check your credit and may give you a quick credit decision within the same day you apply. Once you submit your application, you can follow its progress online by providing your email address.

Take the time to read through the loan agreement entirely before signing. Look specifically at the cost and amortization schedule in addition to making sure the loan details are correct.

Your funds will be deposited into your Wells Fargo account the same day you sign the loan agreement.

Methodology

Bankrate considers 20 factors when reviewing lenders. Credit requirements, APR ranges, fees, loan amounts and flexibility are all taken into account so that ratings are representative of how competitive lenders are for a wide range of credit profiles and budgets. The Bankrate Score for personal loans consists of four categories:

• Availability: What the minimum loan amounts are, its eligibility requirements and loan turnaround are considered in this category.
• Affordability: The interest rates, penalties and fees are measured in this section of the score. Lower rates and fees and fewer potential penalties result in a higher score.
• Customer experience: This category covers customer service hours, if online applications are available, online account access and mobile apps.
• Transparency: This category is measured by how accessible credit requirements, rates and fees are on the lender's page. We also considered whether prequalification was available, as all these factors are key for consumers to make an informed decision.

Editorial disclosure: All reviews are prepared by Bankrate.com staff. Opinions expressed therein are solely those of the reviewer and have not been reviewed or approved by any advertiser. The information, including rates and fees, presented in the review is accurate as of the date of the review. Check the data at the top of this page and the lender’s website for the most current information.

What customers think

What people across the web are saying about Wells Fargo

Wells Fargo has a poor reputation among the national banks due to repeated violations of consumer financial protection laws. 

The overwhelming majority of online Wells Fargo reviews are negative. Current and previous customers often cite customer service difficulties and distrust due to the multiple lawsuits. While review website Trustpilot doesn’t have a separate page for Wells Fargo’s personal loans, the bank as a whole has a rating of just 1.2 out of 5 stars from over 1,000 reviews.