About Bankrate Score
Lender Details
Loan amount
$5,000-$45,000
APR from
8.99%-24.25% (with autopay)
Funds available in
24 hours after approval (which can take 7 days or longer)
About Bankrate Score
$5,000-$45,000
8.99%-24.25% (with autopay)
24 hours after approval (which can take 7 days or longer)
While most personal loan lenders only offer a one-size-fits-all approach to lending, Laurel Road provides unique programs that cater to everyone from business owners to healthcare workers to borrowers who want to refinance their current personal loans.
You won't pay an origination fee for any of these options, and you have the extra flexibility to change your payment due date or refinance an existing personal loan — something many other lenders don't offer.
Doctors and medical residents have additional borrowing power. Laurel Road offers loans as large as $80,000 with repayment terms up to seven years. Rates for these loans are also about 1 percentage point lower than for general customers.
And if you prefer an “under-one-roof” banking approach, Laurel Road offers checking and savings accounts, credit cards, student loan refinancing and home loan products.
Funds from Laurel Road can be used for just about any purpose except to fund a college education. Physician and residency loans may have additional restrictions on using funds for expenses related to transitioning to a medical residency.
Customers with general inquiries can reach someone by phone Monday through Friday between 8 a.m. and 8 p.m. ET. You can also choose to email Laurel Road's customer service or fill out a form with your question or concern.
Laurel Road's app scores 4.7 out of 5 stars on the AppStore and 4.6 out of 5 stars on Google Play. Most reviewers are satisfied with the overall experience they've had with Laurel Road. Negative complaints are mainly concerned with long turnaround times related to a variety of transactions.
Laurel Road offers specialized programs, including a doctor loan option that SoFi can't match. It also offers refinance options, which SoFi also doesn't provide. However, SoFi offers eligible customers up to $100,000 of borrowing power, more than twice the amount you can borrow with Laurel Road. You also have more flexible repayment terms, with terms as short as 24 months or as long as 72 months, compared to Laurel Road's three loan term options.
Laurel Road caps its maximum rate at more than 10 percent lower than Best Egg, which could mean big interest savings over the life of your loan. That said, Best Egg's minimum rates are much lower than Laurel Road, and you can borrow as little as $2,000 compared to Laurel Road's minimum of $5,000. Home and car owners can also take advantage of unique secured loan options that Laurel Road doesn't offer.
Laurel Road's website doesn't list any specific eligibility criteria, but you are able to prequalify without damaging your credit. If you're applying for a doctor or medical residency loan, you must provide additional documentation for approval to confirm information about your employment.
Laurel Road's website provides a simple breakdown of the steps needed to apply for one of its personal loans.
Overall Score | 4.5 | |
---|---|---|
Availability | 4.1 | Wide range of options available to customers in all 50 states, but slow funding timeline compared to other lenders. |
Affordability | 4.6 | Interest rates are competitive, but its minimum rates are not as low as some competitors. |
Customer Experience | 4.4 | Limited customer service phone hours, but there is a highly rated mobile app. |
Transparency | 4.6 | Very little information about approval requirements is listed online, but rates and fees are available. |
48
years in business
45
lenders reviewed
20
loan features weighed
900
data points collected
Bankrate considers 20 factors when reviewing lenders. We weigh what makes a lender competitive on the market and appealing to borrowers with varying needs. The Bankrate Score for personal loans consists of four categories:
Editorial disclosure: All reviews are prepared by Bankrate.com staff. Opinions expressed therein are solely those of the reviewer and have not been reviewed or approved by any advertiser. The information, including rates and fees, presented in the review is accurate as of the date of the review. Check the data at the top of this page and the lender’s website for the most current information.
Laurel Road has a Trustpilot score of 3.1 out of 5 stars based on 597 reviews. Most of the satisfied customers are happy with the rates they get on products and the ease of using the online portal.
"I had a great experience with them. I used a physician loan and they had a significantly better rate than I could get elsewhere. Their portal is straight forward to upload documents and my agent was always available to help and explain things. The only sticky thing was setting up auto-pay as it was a bit confusing between them and Key bank, which they fall under. A quick call to customer service cleared that up though."
— Trustpilot User
Negative experiences seem to be related to direct deposit problems related to paychecks and other aspects of online banking that seemed to remain unresolved despite the persistent efforts of customers.
"This is how they treat consistent payments with threats of collections, demands for address updates, and contacting family members. I refinanced over 140k student loans with Laurel Road / MOHELA. I never missed a payment until a year ago when I switched bank accounts. The first time payment came due, I noticed and contacted. I was assured that switches take some time, made the payment, and did not think twice about next month. I then got a threatening phone call that next month. No more than 20 days after the missed payment. Nah, I will not be recommending them. No, I will not be using them for a mortgage. No way would I consider a personal loan."
— Trustpilot User
Outlinked content may contain views and opinions that do not reflect the views and opinions of Bankrate. Please see the issuer’s website for updated terms and conditions.
Have experience with Laurel road? Let us know your thoughts