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Laurel Road Personal Loans: 2025 Review

Updated on December 23, 2024

At a glance

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4.5
Rating: 4.5 stars out of 5
Bankrate Score
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Availability
Rating: 4.1 stars out of 5
4.1
Affordability
Rating: 4.6 stars out of 5
4.6
Customer Experience
Rating: 4.4 stars out of 5
4.4
Transparency
Rating: 4.6 stars out of 5
4.6

About Bankrate Score

Laurel Road is a digital banking platform from KeyBank. It offers financial services to anyone, but its services are tailored to meet the needs of healthcare and business professionals. The services Laurel Road provides include student loan refinancing, mortgages, student loan checkback credit cards, savings and checking accounts and personal loans.

Lender Details

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Loan amount

$5,000-$45,000

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APR from

8.99%-24.25% (with autopay)

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Funds available in

24 hours after approval (which can take 7 days or longer)

Laurel Road is best for a wide variety of no-fee unique personal loan options

While most personal loan lenders only offer a one-size-fits-all approach to lending, Laurel Road provides unique programs that cater to everyone from business owners to healthcare workers to borrowers who want to refinance their current personal loans.

You won't pay an origination fee for any of these options, and you have the extra flexibility to change your payment due date or refinance an existing personal loan — something many other lenders don't offer.

Doctors and medical residents have additional borrowing power. Laurel Road offers loans as large as $80,000 with repayment terms up to seven years.  Rates for these loans are also about 1 percentage point lower than for general customers.

And if you prefer an “under-one-roof” banking approach, Laurel Road offers checking and savings accounts, credit cards, student loan refinancing and home loan products.

Laurel Road personal loan purposes

Funds from Laurel Road can be used for just about any purpose except to fund a college education. Physician and residency loans may have additional restrictions on using funds for expenses related to transitioning to a medical residency.

Where Laurel Road personal loans stand out

  • No fees. You won't pay a fee to get a loan — or pay it off — since Laurel Road doesn't charge origination fees or prepayment penalties.
  • Competitive rates. While Laurel Road doesn't have the lowest rates available, its maximum rates are more than 10 percent lower than the rates offered by other lenders.
  • Niche programs. Doctors and residents may find Laurel Road's specialized programs beneficial to financing their professions.

Where Laurel Road personal loans fall short

  • High starting APR. While Laurel Road's minimum annual percentage rate (APR) is in the single digits, it is still higher than the best personal loan rates offered by other lenders.
  • High minimum loan amount. Many other personal loan lenders allow you to borrow as little as $1,000 with a personal loan — Laurel Road's minimum is set at $5,000.
  • Slow approval and funding timelines. It's not difficult to find next-day financing with a personal loan, but Laurel Road has a long turnaround time of seven days.

Laurel Road customer resources

Customer support

Customers with general inquiries can reach someone by phone Monday through Friday between 8 a.m. and 8 p.m. ET.  You can also choose to email Laurel Road's customer service or fill out a form with your question or concern.

Digital experience

Laurel Road's app scores 4.7 out of 5 stars on the AppStore and 4.6 out of 5 stars on Google Play. Most reviewers are satisfied with the overall experience they've had with Laurel Road. Negative complaints are mainly concerned with long turnaround times related to a variety of transactions.

How this lender compares

logo
Rating: 4.5 stars out of 5
4.5
Bankrate Score
APR from
8.99%-24.25% (with autopay)
Loan Amount
$5,000-$45,000
Term Length
Not disclosed
Min Credit Score
Not disclosed
logo
Rating: 4.7 stars out of 5
4.7
Bankrate Score
APR from
8.99%-29.49%* with autopay
Loan Amount
$5,000–$100,000
Term Length
24-84 months
Min Credit Score
300
logo
Rating: 4.6 stars out of 5
4.6
Bankrate Score
APR from
6.99%-35.99%
Loan Amount
$2,000-$50,000
Term Length
36 to 60 months
Min Credit Score
600

Laurel Road vs. SoFi

Laurel Road offers specialized programs, including a doctor loan option that SoFi can't match. It also offers refinance options, which SoFi also doesn't provide. However, SoFi offers eligible customers up to $100,000 of borrowing power, more than twice the amount you can borrow with Laurel Road. You also have more flexible repayment terms, with terms as short as 24 months or as long as 72 months, compared to Laurel Road's three loan term options.

Read a full comparison of Laurel Road vs. SoFi

Laurel Road vs. Best Egg

Laurel Road caps its maximum rate at more than 10 percent lower than Best Egg, which could mean big interest savings over the life of your loan. That said, Best Egg's minimum rates are much lower than Laurel Road, and you can borrow as little as $2,000 compared to Laurel Road's minimum of $5,000. Home and car owners can also take advantage of unique secured loan options that Laurel Road doesn't offer.

Do you qualify for a Laurel Road personal loan?

Laurel Road's website doesn't list any specific eligibility criteria, but you are able to prequalify without damaging your credit. If you're applying for a doctor or medical residency loan, you must provide additional documentation for approval to confirm information about your employment.

How to apply for a personal loan with Laurel Road

Laurel Road's website provides a simple breakdown of the steps needed to apply for one of its personal loans.

  1. Apply online. You'll need to have information about your employment and credit history. If you apply for a medical residency or physicians loan, expect to provide additional information for approval.
  2. Get your conditional rate quote. Laurel Road will review your information and perform a soft credit pull. If you meet the basic requirements, you'll receive an initial rate offer.
  3. Upload documents as needed. If additional documents are needed, you can provide them through the lender's secure portal. In general, expect to provide proof of your income, employment and other personal information.
  4. Finalize and sign your loan papers. The process to finalize your loan may take seven days or longer. If you are approved, you will receive documents you can electronically sign.

How Bankrate rates Laurel Road

Overall Score 4.5
Availability 4.1 Wide range of options available to customers in all 50 states, but slow funding timeline compared to other lenders.
Affordability 4.6 Interest rates are competitive, but its minimum rates are not as low as some competitors.
Customer Experience 4.4 Limited customer service phone hours, but there is a highly rated mobile app.
Transparency 4.6 Very little information about approval requirements is listed online, but rates and fees are available.

Methodology

Bankrate's trusted personal loans industry expertise

48

years in business

45

lenders reviewed

20

loan features weighed

900

data points collected

Bankrate considers 20 factors when reviewing lenders. We weigh what makes a lender competitive on the market and appealing to borrowers with varying needs. The Bankrate Score for personal loans consists of four categories:

Editorial disclosure: All reviews are prepared by Bankrate.com staff. Opinions expressed therein are solely those of the reviewer and have not been reviewed or approved by any advertiser. The information, including rates and fees, presented in the review is accurate as of the date of the review. Check the data at the top of this page and the lender’s website for the most current information.

What customers think

What people across the web are saying about Laurel Road

Laurel Road has a Trustpilot score of 3.1 out of 5 stars based on 597 reviews. Most of the satisfied customers are happy with the rates they get on products and the ease of using the online portal.

"I had a great experience with them. I used a physician loan and they had a significantly better rate than I could get elsewhere. Their portal is straight forward to upload documents and my agent was always available to help and explain things. The only sticky thing was setting up auto-pay as it was a bit confusing between them and Key bank, which they fall under. A quick call to customer service cleared that up though."

Trustpilot User

Negative experiences seem to be related to direct deposit problems related to paychecks and other aspects of online banking that seemed to remain unresolved despite the persistent efforts of customers.

"This is how they treat consistent payments with threats of collections, demands for address updates, and contacting family members. I refinanced over 140k student loans with Laurel Road / MOHELA. I never missed a payment until a year ago when I switched bank accounts. The first time payment came due, I noticed and contacted. I was assured that switches take some time, made the payment, and did not think twice about next month. I then got a threatening phone call that next month. No more than 20 days after the missed payment. Nah, I will not be recommending them. No, I will not be using them for a mortgage. No way would I consider a personal loan."

Trustpilot User

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