Citi Personal Loans: 2025 Review

Do you qualify for a Citi personal loan?

If you have very good or excellent credit and a stable income that supports the amount you want to borrow, you might qualify for a personal loan from Citi. Unfortunately, the lender does not disclose specific requirements for credit or income. More than that, because it doesn't allow cosigners or co-borrowers, you may need to look elsewhere if your credit score is on the lower end. 

Citi also notes that existing deposit and credit card customers with accounts newer than 12 months are not eligible for a loan. When we called to confirm, a representative said that non-account holders can still check rates, but it is unclear whether you will be eligible for a loan if you don't currently bank with Citi.

How to apply for a personal loan with Citi

Those interested in a Citi personal loan can handle the application either in person at a Citi branch or completely online. However, if you are applying for a loan over $30,000, in-person is your only option. 

If you are a Citi customer, you can sign in to your account and apply. If you're not an existing Citi customer, you must create an account. It is possible that new credit card or deposit accounts will not qualify, so check with Citi before submitting an application.

Citi does not disclose specifics on what documentation is needed to apply, but you will likely need proof of income, personal identification and other bank information. 

If your application is approved, consider enrolling in automatic payments to ensure you never miss a payment — and so you can benefit from a generous 0.5 percent APR discount.

Methodology

Bankrate considers 20 factors when reviewing lenders. Credit requirements, APR ranges, fees, loan amounts and flexibility are all taken into account so that ratings are representative of how competitive lenders are for a wide range of credit profiles and budgets. The Bankrate Score for personal loans consists of four categories:

• Availability: What the minimum loan amounts are, its eligibility requirements and loan turnaround are considered in this category.
• Affordability: The interest rates, penalties and fees are measured in this section of the score. Lower rates and fees and fewer potential penalties result in a higher score.
• Customer experience: This category covers customer service hours, if online applications are available, online account access and mobile apps.
• Transparency: This category is measured by how accessible credit requirements, rates and fees are on the lender's page. We also considered whether prequalification was available, as all these factors are key for consumers to make an informed decision.

Editorial disclosure: All reviews are prepared by Bankrate.com staff. Opinions expressed therein are solely those of the reviewer and have not been reviewed or approved by any advertiser. The information, including rates and fees, presented in the review is accurate as of the date of the review. Check the data at the top of this page and the lender’s website for the most current information.

What customers think

What people across the web are saying about Citi

Citi has relatively few reviews specifically on its personal loan product. Instead, most reviewers mention its credit card and banking products. Some mentioned problems with customer service and difficulty resolving issues efficiently. 

That said, Citi does rank in the top three winners, according to J.D. Power’s 2024 U.S. Consumer Lending Satisfaction Study.