Best Egg personal loans: 2024 Review

Best Egg customer experience

Customer support

Phone support is available Monday through Thursday from 8 a.m. to 10 p.m. ET, Friday from 8 a.m. to 8 p.m., and Saturday from 9 a.m. to 6 p.m. The company also provides an email address for support. 

Digital experience

Best Egg doesn’t have a digital app for its personal loan products. The website features a help center with a variety of frequently asked questions and a resources section with several informational articles about personal loans. Best Egg also offers a prequalification option with a soft credit pull so your score isn’t affected. 

Do you qualify for a Best Egg personal loan? 

The application process is standard with requirements that include documenting your income, employment and a credit pull. Approval requirements for a Best Egg loan include:

• U.S. citizenship or permanent residency.
• A physical address, valid email and verifiable personal checking account.
• At least a 600 credit score — or a 700 score and proof of $100,000 income for the lowest rates..
• A 700 score and proof of $100,000 income for the lowest rates.
• Information about your car if you choose a secured vehicle loan. 
• Details about the fixtures in your home for the secured home loan.
• You are not a resident of Iowa, Vermont, West Virginia, Washington, D.C. or U.S. territories.

How to apply for a personal loan with Best Egg

1. Get a quote: Prequalify online without any impact to your credit score. You will need to provide some basic information about yourself so Best Egg can verify your identity.
2. Add information and finalize your application: Have pay stubs and tax returns on hand when you go to fill out the full application. You'll also need to submit information about your home or car if you plan to apply for one of Best Egg’s secured loan options.
3. Review the loan details: Check the final figures and make sure you know how much the origination fees are. Also understand how your car or home fixtures are secured if you choose the secured equity loan options. If everything checks out and you agree to the loan, you may receive your funds within one business day.

Methodology

Bankrate considers 20 factors when reviewing lenders. Credit requirements, APR ranges, fees, loan amounts and flexibility are all taken into account so that ratings are representative of how competitive lenders are for a wide range of credit profiles and budgets. The Bankrate Score for personal loans consists of four categories:

• Availability: What the minimum loan amounts are, its eligibility requirements and loan turnaround are considered in this category.
• Affordability: The interest rates, penalties and fees are measured in this section of the score. Lower rates and fees and fewer potential penalties result in a higher score.
• Customer experience: This category covers customer service hours, if online applications are available, online account access and mobile apps.
• Transparency: This category is measured by how accessible credit requirements, rates and fees are on the lender's page. We also considered whether prequalification was available, as all these factors are key for consumers to make an informed decision.

Editorial disclosure: All reviews are prepared by Bankrate.com staff. Opinions expressed therein are solely those of the reviewer and have not been reviewed or approved by any advertiser. The information, including rates and fees, presented in the review is accurate as of the date of the review. Check the data at the top of this page and the lender’s website for the most current information.

What customers think

What people across the web are saying about Best Egg 

As of November 26, 2024, Best Egg had received 5-star ratings from 88 percent of nearly 10,000 reviewers on Trustpilot. Most reviews on the third-party site were positive about the quality of the customer service, lack of phone calls and speed of the loan process. Many customers spoke about saving money by consolidating debts with Best Egg loans. One user enthused: 

"No phone calls. Answered a handful of questions and bam, I was approved within a week. I just started to build credit at the age of 50 and in this present day, credit is more important than the numbers that reflect what you got in a bank account. Without sounding like I was paid to write this review I just wanna say if you’re looking to build credit, consolidate on some credit cards and or need cash to get yourself afloat from living paycheck to paycheck then this is the financial institute to go to for help."

— Trustpilot User

Negative reviews mostly expressed concerns with delays in funding, all of which were addressed by Best Egg representatives. 

Outlinked content may contain views and opinions that do not reflect the views and opinions of Bankrate. Please see the issuer’s website for updated terms and conditions.

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