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Wells Fargo auto loans: 2024 review

Updated on October 15, 2024

At a glance

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with Bankrate
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3.2
Rating: 3.2 stars out of 5
Bankrate Score
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Availability
Rating: 3.6 stars out of 5
3.6
Affordability
Rating: 3 stars out of 5
3.0
Customer Experience
Rating: 3.9 stars out of 5
3.9
Transparency
Rating: 2.5 stars out of 5
2.5

About Bankrate Score

Bankrate’s take

Wells Fargo offers new and used auto loans through its partnered dealerships. While it doesn’t disclose requirements or expected rates, it can be a good option for borrowers with good credit who prefer in-person support.

Lender Details

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Loan amount

Varies by dealership

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APR from

Varies by dealership

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Min Credit Score

Not specified

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Funds available in

Instant upon approval, paid to dealership

Wells Fargo is best for in-person support 

If in-person customer support is a top consideration when choosing a lender, Wells Fargo beats out most of its competitors. With over 5,600 branches across the country, borrowers can benefit from in-person visits for any questions about their financing. 

U.S. Customers who prefer making payments in person can do so at any one of these locations, even if they don’t have a Wells Fargo account. This, coupled with the dealership finance structure that the Bank lends upon, makes it fitting for a driver who prefers face-to-face communication. 

Wells Fargo offers new and used auto loans

Wells Fargo offers loans through dealerships rather than lending directly to consumers. This results in a lack of information disclosed on expected rates, terms and fees. 

Although Wells Fargo does not disclose its terms, you can expect to have between 12 and 72 months to pay off your auto loan. Your rate will be based on factors like your credit score and the vehicle you choose. For the best terms, come with an excellent credit score of 740 or higher. 

However, the bank’s second-quarter earnings report disclosed an average interest rate of 5.09 percent for auto loans. With that in mind, it is wise to take advantage of an auto loan payment calculator to best understand what you can afford.  

Where Wells Fargo stands out

  • Large branch footprint: Wells Fargo boasts more than 5,000 banking branches across 36 states and doesn’t charge extra for making payments in person. This is a great plus for drivers who prefer to handle finances in person rather than online.  
  • Option to add a co-borrower: If you don’t meet the lender’s credit score requirements, you may apply with a co-borrower — someone who agrees to be equally responsible for repaying the car loan and retains partial ownership. 
  • Payment due date flexibility: If you meet certain requirements, you can change your payment due date to suit your budget better, though you can only do this once.

Where Wells Fargo falls short

  • Unspecified information: Due to the relationship that Wells Fargo has with dealerships across the country, rates vary and cannot be determined until meeting with a sales representative at a dealer lot.  
  • No prequalification: Wells Fargo does not offer auto loan prequalification. This can make it challenging for borrowers to understand their expected costs and gain the upper hand in negotiations.
  • No direct application: Unlike the process you might find when working with other banks or online lenders, there is no direct application. Instead, to apply for a Wells Fargo loan, you must go through a partner dealership.

Wells Fargo customer resources

Customer support

Wells Fargo offers excellent customer service. They have in-person appointments along with online and app access. Account management and questions can be answered by phone, Monday through Thursday from 7 a.m. to 10 p.m., Friday from 7 a.m. to 9 p.m. and Saturday from 7 a.m. to 5:30 p.m. CT. 

Digital experience 

Although borrowers cannot apply for Wells Fargo auto loans online, they can manage their financing through the Wells Fargo app or online. The site offers little information but should be familiar to current bank-holders as it resides within the same interface as other banking products.  

How this lender compares

If you plan to finance directly at the dealership or currently bank with Wells Fargo, it is a sound route to vehicle ownership. Otherwise, consider comparing additional auto loan rates to ensure you get the best rate available

Wells Fargo vs. Valley Bank 

Valley Bank is another brick-and-mortar financial institution offering auto loan financing. Its branch footprint is much smaller than that of Wells Fargo, but includes Alabama, Florida, New Jersey and New York. 

That said, you could get a good deal on a car loan as they offer competitive rates — from 6.60 percent — and fast approvals. Like Wells Fargo, the lender’s website offers limited information regarding auto loan terms and eligibility guidelines.

Wells Fargo vs. Credit Direct

Credit Direct offers personal loans that can be used for auto purchases and refinances. You can borrow up to $40,000 with rates as low as 6.99 percent through Credit Direct or a lender in its partner network. 

Specific eligibility guidelines aren’t disclosed on the website, but there is no minimum credit score requirement. In fact, the lender uses factors beyond credit score to determine your creditworthiness. By comparison, with Wells Fargo, you’ll likely need good or excellent credit to qualify for an auto loan.

Do you qualify for a Wells Fargo auto loan?

Wells Fargo does not disclose its credit or income requirements for loan approval. If your credit score is not strong, Wells Fargo recommends applying with a co-applicant who will share responsibility for making payments. 

How to get a Wells Fargo auto loan

To apply for a loan with Wells Fargo, you will have to work with one of the dealers found in its network. This means that the entire application process is done through your chosen dealership. The loan application process varies, but you’ll likely need a few common items

How Bankrate rates Wells Fargo

 
Overall score 3.2
Availability 3.6 Wells Fargo has an extensive dealership network but doesn't disclose loan amounts or terms for its loans.
Affordability 3 Wells Fargo has several ways to repay your loan, including autopay, but rates are not available.
Customer Experience 3.9 Wells Fargo supports online payments, has an app and its customer service hours extend to Saturday.
Transparency 2.5 With no prequalification or published rates and fees, Wells Fargo scores low for lender transparency.

Methodology

 

Bankrate's trusted auto loans industry expertise

48

years in business

37

lenders reviewed

18

loan features weighed

666

data points collected

The Bankrate team assessed more than 35 auto lenders to find the best. Bankrate considered 18 criteria, such as acceptance criteria, loan amounts and APR range. These scores are broken into four categories.

Editorial disclosure: All reviews are prepared by Bankrate.com staff. Opinions expressed therein are solely those of the reviewer and have not been reviewed or approved by any advertiser. The information, including rates and fees, presented in the review is accurate as of the date of the review. Check the data at the top of this page and the lender’s website for the most current information.

What customers think

What people across the web are saying about Wells Fargo

Wells Fargo has poor online reviews, with 1.5 out of 5 stars on Trustpilot. While this is only based on 324 reviews as of September 2024, and not all reviews are about auto products, a score that low is notable. Many reviews mention poor customer service over the phone and long waiting times. 

Here is what one borrower had to say, in part, about frustration when trying to make payments:

“For my auto loan, if I pay more than the loan amount, it can only be paid towards next month's payment. Extra payments only begin to be paid towards the principal if I get 3 months ahead of my monthly payments.

The only way to pay extra principal is by setting it up through automatic payments, visiting a branch, or mailing the payment.” 

trustpilot user

Outlinked content may contain views and opinions that do not reflect the views and opinions of Bankrate. Please see the issuer’s website for updated terms and conditions.

Community Wells Fargo scores

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AUTO LOAN

Wells Fargo

Dive into community reviews below and see what others think about Wells Fargo.

4.2 Star Icon
25 ratings
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Score breakdown
5 stars
40%
4 stars
36%
3 stars
24%
2 stars
0%
1 star
0%
Score by category
Overall rating 4.2 / 5
Fees & closing costs 3.4 / 5
Funding time 4 / 5
Customer service 4 / 5
Application process 4.2 / 5
Online portal or mobile app 4 / 5
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In July 2024, Bankrate collaborated with a third-party vendor to survey 1.3K loan borrowers nationwide. Bankrate and our vendor collected and summarized borrower responses to five questions on a 5-point scale, three yes/no questions, as well as open-ended reviews of their loan experience. Responses are based on individual borrower’s product details, and therefore cannot be verified for accuracy. User ratings are unedited and have not been reviewed or approved by the associated lenders, nor do these ratings reflect Bankrate’s own expert review of these loan products.

Community Reviews

See what users like you are saying about Wells Fargo.
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Describe why you selected this lender
It was the best option in my area
Describe your experience with the application process
It was easy
Loan purpose
New car loan
Score by category
Fees & closing costs 1 / 5
Funding time 5 / 5
Online portal or mobile app 5 / 5
Customer service 5 / 5
Application process 5 / 5
Describe why you selected this lender
They offer personal service at their branches
Loan purpose
New car loan
Score by category
Fees & closing costs 5 / 5
Funding time 4 / 5
Online portal or mobile app 5 / 5
Customer service 5 / 5
Application process 5 / 5
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We wanna know what you think about Wells Fargo

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