Does Consumer Credit Union offer a rate discount if you enroll in autopay?

Yes. Borrowers who opt for auto receive a 0.25 percent rate reduction to make their auto loan more affordable.

Does Consumer Credit Union offer extended warranties and guaranteed asset protection (GAP)?

Consumer Credit Union does not offer extended warranties, but it is partnered with ForeverCar to offer affordable mechanical repair coverage to borrowers. However, borrowers can purchase GAP coverage directly through the credit union at the time of purchase.

reviews

Consumers Credit Union auto loans: 2024 review

Written by

Rebecca Betterton

Edited by

Pippin Wilbers

Updated on January 1, 2024

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At a glance

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4.3

Bankrate Score

Availability

4.2

Affordability

4.0

Customer Experience

4.6

Transparency

4.5

Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.

Full methodology

Bankrate’s take

Although membership is required, Consumers Credit Union offers access to TrueCar, an online car-buying service, in-person service and the ability to prequalify before submitting a full application. Borrowers can also lower their rate by taking advantage of the 0.25% autopay discount offered.

Lender Details

Loan amount

Not Specified

APR from

Starting at 5.99%

Funds available in

Not Specified

Best for online car buyers

By getting a new or used car loan with Consumers Credit Union (CCU), you can take advantage of its online car-buying service. The program, enabled by TrueCar, allows you to shop by ZIP code and find the right vehicle and secure financing all in one place. On top of this, buyers benefit from a slight discount when using this service.

Types of auto loans offered by Consumers Credit Union

Consumers Credit Union offers auto loans for new and used vehicles along with an auto refinance option.

New and used purchase loan

Amount: Not Specified
Terms: 36-84 months
APR: From 5.99%

Financing for a new or used vehicle through CCU can be done online or in person. If you choose to shop through the available car-buying service, you can benefit from additional savings. Prequalification is available even if you choose not to use the car-buying service. Used purchase loans start at 6.68 percent.

Refinance

Amount: Not Specified
Terms: 36-84 months
APR: Not Specified

Refinancing is a great way to save money on your monthly payment and walk away with a better loan. You can also choose a shorter loan term than you currently have to pay your outstanding balance off faster. Specifics regarding the refinance process can be found by contacting a loan professional with CCU.

Where Consumers Credit Union stands out

Autopay discount: You can get 0.25 percent your annual percentage rate (APR) by signing up for automatic payments.
TrueCar buying service: The partnered car-buying service helps you access additional savings while shopping for your new vehicle.
Prequalification: Drivers can use the online prequalification tool to check financing figures without affecting their credit scores.

Where Consumers Credit Union falls short

Undisclosed loan amounts: CCU does not disclose loan amounts for new, used or refinance loans.
Membership requirements: You must be a member of CCU to gain auto loan approval.
Higher rates for older cars: Vehicles on model years from 2016 or earlier will not benefit from the minimum available APR and instead can be as high as 10.19 percent.

Consumers Credit Union customer support

CCU offers assistance to customers Monday through Friday from 8 a.m. to 6 p.m. CT and on Saturdays from 8 a.m. to 2 p.m. CT. Along with help available over the phone, questions can be answered via live chat on the website.

How this lender compares

Consumers Credit Union versus Skyla Credit Union

Another membership-based credit union lender option, Skyla Credit Union boasts a large funding range. Its loans go up to $150,000, great for borrowers who are looking to finance a more expensive vehicle. Both credit unions offer similar starting rates, with Skyla's starting slightly lower.

Consumers Credit Union versus PenFed

PenFed offers borrowers looking to work with a credit union another great option. One standout feature is the ability to prequalify. With prequalification, you can compare multiple lenders without a credit score hit before signing off on the best for your needs. PenFed and CCU both work with an online car-buying service with some slightly higher incentives and discounts.

Do you qualify for a Consumers Credit Union auto loan?

CCU does not disclose any specific requirements. However, the best rates are generally given to drivers with a strong credit history, as credit is used as the primary measure for approval with CCU.

How to apply for an auto loan with Consumers Credit Union

The loan application process can be accomplished fully online, at one of the CCU branches or over the phone. The process takes five simple steps.

1. Submit the application. Fill out the application either online or over the phone. You will need to provide your Social Security number and basic contact information. This step does not include a hard credit pull.
2. Discuss details. You will be contacted by a CCU representative who will share available rates and terms. If you accept the terms and proceed with the full application, you will undergo a hard credit check, which will temporarily drop your credit score by a few points.
3. Shop for your vehicle. You now can begin your shopping with an idea of your expected monthly payments. The best rates are offered to drivers that utilize the Consumers Car Buying Service. If you’re refinancing, you’ll need to provide information about your current loan.
4. Complete documentation. After choosing a vehicle you will send the purchase agreement to CCU via email or fax. Then you must sign off on the documents online or at a CCU branch.
5. Funds provided to the dealership. Finally, CCU will send the loan check directly to the dealer or you can pick it up yourself.
- Name.
- Social Security number and birthdate.
- Address.
- Email address and phone number.
- Employment information.
- Income.

Features and perks

Borrowers who arrange for automatic payments drawn from a CCU account or other financial institution will benefit from a 0.25 percent rate reduction. The credit union also offers the option to bundle mechanical repair coverage through ForeverCar.

Fees and penalties

Consumers Credit Union does not charge any fees or penalties.

Consumers Credit Union frequently asked questions

Yes. Borrowers who opt for auto receive a 0.25 percent rate reduction to make their auto loan more affordable.
Consumer Credit Union does not offer extended warranties, but it is partnered with ForeverCar to offer affordable mechanical repair coverage to borrowers. However, borrowers can purchase GAP coverage directly through the credit union at the time of purchase.

How Bankrate rates Consumers Credit Union

Overall score	4.3
Availability	4.2	Although loan amounts are not disclosed, CCU offers three auto loan products in all 50 states.
Affordability	4.0	CCU has a reasonably low starting APR and a number of ways to save money on its auto products.
Customer experience	4.6	CCU has an easy-to-navigate website and offers six days a week of customer service with a range of hours.
Transparency	4.5	CCU allows borrowers to get prequalified without a hard credit check but doesn't list all of its loan information online.

Methodology

The Bankrate team assessed more than 35 auto lenders to find the best. Bankrate considered 18 criteria, such as acceptance criteria, loan amounts and APR range. These scores are broken into four categories.

Availability: Loan amounts, repayment options, dealership requirements and state availability all contribute to this category. Lenders that serve customers nationwide with flexible loan amounts rank higher.
Affordability: This section houses APR ranges, acceptance criteria, fees and discounts. Lenders with the lowest rates, fewer fees and most generous acceptance criteria receive higher scores.
Customer experience: Our team looked at how easy it is for customers to apply for and manage their loans. Criteria include how long you have to shop, customer service hours, whether there’s an app and autopay availability.
Transparency: This includes prequalification and disclosure of rates and fees. We favored lenders that make it easy for customers to preview possible costs.

Editorial disclosure: All reviews are prepared by Bankrate.com staff. Opinions expressed therein are solely those of the reviewer and have not been reviewed or approved by any advertiser. The information, including rates and fees, presented in the review is accurate as of the date of the review. Check the data at the top of this page and the lender’s website for the most current information.

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