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Autopay auto loans: 2025 review

Written by
Rebecca Betterton
Edited by
Kellye Guinan

Updated on May 16, 2025

At a glance

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4.5
Rating: 4.5 stars out of 5
Bankrate Score
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Bankrate’s take

Autopay offers a number of auto loan options, including cash-out refinancing. It offers a quick funding timeline, nationwide coverage and terms up to 8 years.

Lender Details

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Loan amount

$2,500-$100,000

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APR from

Starting at 4.85%

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Min Credit Score

Not specified

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Funds available in

2-4 business days

Autopay is best for drawing on your car’s equity

Autopay offers cash-out refinancing, meaning you refinance your existing loan for more than you owe and pocket the difference. You’ll have to pay interest on the extra sum, but if you have another high-interest debt you want to pay off, Autopay’s competitive rates could make this type of loan a smart move.

While this loan product isn’t unique to Autopay (some competitors, like RefiJet, also offer cash-out refinancing), the option helps this lender stand out.

Types of car loans that Autopay offers

Auto purchase loans Traditional refinancing Cash-out refinancing
APR Starting at 4.85% Starting at 4.85% Starting at 4.85%
Loan amounts $8,000-$120,000 $8,000-$120,000 $8,000-$120,000
Loan terms 12 months-96 months 12-96 months 12-96 months

Auto purchase loans

Autopay offers auto loans for new and used cars in addition to its auto loan refinancing products. You can prequalify with multiple lenders with one application, and if approved, you won't be required to start payments for 45 days. 

An Autopay representative will work with you through the application process. You are also able to qualify for an auto loan with a credit score as low as 580. That said, its website is geared toward its refinancing options. While you will be able to apply for a new or used auto loan — and potentially qualify for low auto loan rates — it may be worth it to check out other options that are designed specifically for buying a car rather than refinancing a car loan.

Traditional refinancing

Autopay is primarily a marketplace for refinancing your auto loan. This can help you save money by either qualifying for a lower rate or a smaller monthly payment. To get started, you can fill out a form to prequalify with lenders in Autopay's network. This can streamline the process of shopping for a new loan and help ensure you get the best rate and terms.

Once you find an offer you like, you will need to complete an application with that specific lender. This will include providing additional information about your finances, vehicle and current auto loan.

Cash-out refinancing

Cash-out refinancing involves taking out a new auto loan for more than you owe on your existing loan using the equity you have in your car, up to $12,000, The process is largely the same for traditional refinancing, and you may be able to receive multiple loan offers from different lenders. This makes it quick and easy to find the best cash-out refinance offer for your situation.

Keep in mind that while cash-out refinancing can be handy, it can be expensive depending on your rate. It can also lead to borrowing more than your car is actually worth, leading to an upside-down auto loan.

Where Autopay stands out

  • Convenient: Autopay serves as an auto loan marketplace, which makes it easy to explore several loan options at once. Through a single streamlined application, borrowers can see loans from multiple banks, credit unions and online lenders without damaging their credit. 
  • Long maximum terms: Autopay has lenders in its network that offer loan terms of up to 96 months. This is much longer than what's offered by most lenders, and can be beneficial for those who want to extend their payoff timeline. But remember that a longer term means you will pay more interest.
  • Range of credit accepted: Autopay works with a wide range of lenders and can thus help you find a match that approves many different credit levels. If you have less-than-perfect credit and have struggled to get acceptance elsewhere, Autopay is a strong option. 

Where Autopay falls short

  • Unknown APR: While the advertised minimum rate is competitive, it is only available for the most qualified borrowers. More than that, the maximum interest rate is not disclosed, which can make it difficult to gauge affordability for bad credit borrowers without completing a loan application. 
  • Down payment: Depending on the lender or your state of credit, borrowers may be required to put cash down to secure a new car loan – though this is typically not needed for auto loan refinancing. 
  • Potential fees: Autopay’s website notes that borrowers may be charged a loan origination fee, depending on their state of residence. The fee amount is unknown, though it is included in the APR given.

Autopay customer resources

Customer support

If you’re interested in applying for an auto loan with Autopay, visit the website to submit an online inquiry or contact customer service by phone. Customer support is available Monday through Friday from 7 a.m. to 7 p.m. MT and Saturday from 9 a.m. to 5 p.m. MT. You can also connect with a representative via text message or submit a message through an online contact form.

Digital experience

The Autopay website is easy to navigate and has separate sections depending on the auto product you are interested in purchasing. It also has a chat function via text message that can help potential customers with quick questions. 

The site’s knowledge center can benefit borrowers who are unsure if refinancing will save them money. It includes a glossary and an auto loan refinance calculator where potential savings can be found. 

How this lender compares

Borrowers looking to finance an auto loan may also explore competitors PNC and Lightstream, both of which share similarities with Autopay. Rates, availability, and qualification requirements vary between the lenders, however.

Autopay vs. PNC

PNC Bank offers purchase and refinance loans. Thanks to its large network of branches, it is likely a better option for people who prefer an in-person experience. PNC also stands out for its Total Auto program, which makes it easy to search for vehicles in your area. One major downside is that its loans can be pricier than those through Autopay for people with great credit. 

Autopay vs. LightStream

LightStream is another online lender that helps borrowers refinance or purchase vehicles. And, like Autopay, it excels at fast funding, offering loans as soon as the same day. However, the lender does have a slightly higher minimum APR, which means that excellent credit borrowers with strong incomes may be able to get a better deal with Autopay. And unlike LightStream, Autopay offers prequalification.

Do you qualify for an Autopay auto loan?

Autopay doesn’t specify lending requirements on its website, though you can get prequalified in minutes using the online form to view potential loan offers. The prequalification process won’t impact your credit score. Once you formally apply, you will need to provide more specific details, and you may undergo a hard credit check that could impact your credit score.

How to apply for auto loan refinancing through Autopay

Whether you are applying for a vehicle purchase, refinance or lease buyout loan, the application process is similar. You'll need to prequalify to explore your auto purchase or auto loan refinancing options. 

  1. Prequalify with one or more lenders. Click or tap the “apply now” button to start. You'll need to enter personal information such as your name, employment status, income and vehicle details. The higher your credit score, the more likely you will be approved for a competitive rate. Having a low debt-to-income (DTI) ratio can help, too.
  2. Review your offers. Once you're prequalified, you'll receive offers from lenders in Autopay's network. Compare your auto loan offers carefully, especially the APR and total cost of each loan.
  3. Apply for a loan. Choose the lender whose offer best meets your needs, then submit your full application. From this point forward, you will be working with your chosen lender instead of Autopay. You may need to provide more personal information to your lender at this stage, and the lender will conduct a hard credit check.
  4. Finalize your loan. Check to ensure the details of your loan are correct and sign the paperwork. By refinancing — or qualifying for an auto purchase loan — through Autopay, you won't be responsible for payments for the first 45 days. 

Required application information

To complete your application with Autopay, you will need to provide a few basic pieces of information.

    • Driver’s license.
    • Proof of insurance.
    • Proof of income.
    • Proof of residence.
    • A payoff letter, if refinancing.
    • Additional documents as needed by your lender match.

How Bankrate rates this lender

Overall score 4.5
Availability 5.0 A higher minimum amount than competitors, but a high maximum amount as well.
Affordability 3.5 Low minimum and maximum APRs, a discount available and flexible credit requirements.
Customer experience 4.2 No available app and funding that takes more than a day.
Transparency 4.5 Prequalification is available, but not all rates and fees are listed.

Methodology

Bankrate's trusted auto loans industry expertise

Read our full methodology

48

years in business

22

lenders reviewed

16

loan features weighed

352

data points collected

The Bankrate team uses a 16-point system to evaluate auto loan refinance products across four main categories.

Editorial disclosure: All reviews are prepared by Bankrate.com staff. Opinions expressed therein are solely those of the reviewer and have not been reviewed or approved by any advertiser. The information, including rates and fees, presented in the review is accurate as of the date of the review. Check the data at the top of this page and the lender’s website for the most current information.

What customers think

What people across the web are saying about Autopay

Autopay has a low score on Trustpilot at 2.2 out of 5 stars based on over 600 reviews. Many reviews complained of poor customer service, issues with the loan application and APRs higher than expected. One driver described being offered rates higher than their current rate only to discover the lowest advertised rate wasn't available to them.

 

Rating: 1 stars out of 5
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1.0

“Avoid this company! I saw refinance rates advertised as low as 4.95%, so I applied, hoping to lower my 6.29% loan. Instead, they offered me 6.49%—higher than what I’m already paying! Absolute joke. I also took a hard inquiry on my credit, only to find out the 4.95% rate isn’t even available in my state (AZ). Had they been upfront about this, I never would have applied. When I asked to have the inquiry removed, they refused. Deceptive advertising and a complete waste of time. Stay far away!”

Trustpilot user Trustpilot user
Posted on Trustpilot

A borrower with a better experience had this to say:

Rating: 5 stars out of 5
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5.0

"I worked with Paxton he cut my interest in half made everything simple smooth and efficient and even greatly helped deal with my old loan provider."

Truspilot user Truspilot user
Posted on Trustpilot

Despite its low Trustpilot rating, Autopay does have a strong track record of getting back to reviewers, with a 90 percent reply rate.

Outlinked content may contain views and opinions that do not reflect the views and opinions of Bankrate. Please see the issuer’s website for updated terms and conditions. 

Community Autopay scores

CTA Autopay
AUTO LOAN

Autopay

Dive into community reviews below and see what others think about Autopay.

4.6 Star Icon
73 ratings
Score breakdown
5 stars
67%
4 stars
25%
3 stars
7%
2 stars
0%
1 star
1%
Score by category
Overall rating 4.6 / 5
Fees & closing costs 3.8 / 5
Funding time 4.3 / 5
Customer service 4.4 / 5
Application process 4.5 / 5
Online portal or mobile app 4.2 / 5
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In July 2024, Bankrate collaborated with a third-party vendor to survey 1.3K loan borrowers nationwide. Bankrate and our vendor collected and summarized borrower responses to five questions on a 5-point scale, three yes/no questions, as well as open-ended reviews of their loan experience. Responses are based on individual borrower’s product details, and therefore cannot be verified for accuracy. User ratings are unedited and have not been reviewed or approved by the associated lenders, nor do these ratings reflect Bankrate’s own expert review of these loan products.

Community Reviews

See what users like you are saying about Autopay.
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Describe your experience with the application process
i was impressed with their loan offerings
Did you use any other financial products or services along with to achieve your goal?
everything was covered without using any extra services
Loan purpose
Used car loan
Score by category
Fees & closing costs 5 / 5
Funding time 5 / 5
Online portal or mobile app 5 / 5
Customer service 4 / 5
Application process 5 / 5
Key Questions
Would you recommend this lender to a friend or family? Yes
Was the lender responsive/professional? No
Did this loan meet your financial needs? Yes
Describe your experience with the application process
It was easy to set up with the auto company. Payment come out automatically. The interest rate was very low. This only thing that was challenging was their website.
Did you use any other financial products or services along with to achieve your goal?
Yes, it was changed into bank of america autopay now.
Loan purpose
Used car loan
Score by category
Fees & closing costs 4 / 5
Funding time 4 / 5
Online portal or mobile app 3 / 5
Customer service 5 / 5
Application process 5 / 5
Key Questions
Would you recommend this lender to a friend or family? Yes
Was the lender responsive/professional? Yes
Did this loan meet your financial needs? Yes
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We wanna know what you think about Autopay

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