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Fifth Third Bank auto loans: 2024 review

2024-08-29 13:59:00

At a glance

3.6
Rating: 3.6 stars out of 5

Bankrate Score

  • Availability
    Rating: 3.6 stars out of 5
  • Affordability
    Rating: 3.8 stars out of 5
  • Customer Experience
    Rating: 4.4 stars out of 5
  • Transparency
    Rating: 2.5 stars out of 5
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About Fifth Third Bank

  • Money Bag Icon

    Loan amount

    $2,000 to $80,000

  • Credit Good Icon

    Min. credit score

    Not specified

  • Rates Icon

    APR from

    Not specified

  • Funds available in

    Same day as closing

In the news

In mid-July, the CFPB announced legal action against Fifth Third due to wrongful auto repossessions. Around 35,000 customers were impacted, and 1,000 of them had their vehicles repossessed. The primary claims from the CFPB relate to the bank enforcing unreasonable fees and requiring borrowers to purchase insurance even when drivers already had it. The institution may be required to pay up to $20 million in fines.

Best for multiple discounts for bank customers

Fifth Third gives its car loan customers more opportunities to save than many other auto lenders. In addition to the standard autopayment discount, you could be eligible for additional discounts depending on your Fifth Third checking account type. You could even get an extra discount if you replace your current auto loan with new Fifth Third auto financing.  

Types of car loans that Fifth Third offers

New/used car loans Traditional refinancing
APR Not Specified Not Specified
Loan amounts $2,000-$80,000 $2,000-$80,000
Loan terms 12 to 75 months 12 to 75 months

New/used car loans

Fifth Third loans are available for new and used cars wherever they do business. Fifth Third recommends asking the dealership if they participate in its lending program. Alternatively, you can apply for a loan directly through Fifth Third. You could get extra membership discounts if you apply directly through the bank.

The bank offers a wide range of terms, from one year for a quick payoff to an option to spread your payment over 75 months. The extra flexibility is helpful if you want a lower payment that fits your budget with a longer term or a short term to be paid off fast and minimize your interest charges. 

Refinance loans

If you’re stuck with a high auto rate, consider exploring auto loan refinancing rates. The process aims to lower your rate and payment. Falling rates may also allow you to switch to a shorter term and pay off your current balance faster without a bump in your payment. A bonus: If you refinance a non-Fifth Third loan, you’ll be eligible for an extra rate discount. 

Where Fifth Third Bank stands out

  • Variety of discounts available: Becoming a Fifth Third banking customer could help you snag an impressive array of discounts if you set up automatic payments, have a preferred checking account or refinance an auto loan from another company. 
  • Multiple repayment terms: Choose between paying off your loan in as little as 12 months or spreading it out over six years. Just remember, longer periods cost you more in interest over time. 
  • Wide range of loan amounts: Fifth Third’s low $2,000 minimum may be handy if you’re buying a used clunker to drive short distances. Alternatively, the $80,000 maximum may be a better fit for a new, more expensive car purchase.

Where Fifth Bank falls short

  • Undisclosed APRs: Unlike some lenders that share potential rates directly online, Fifth Third does not. If you want a ballpark of what kind of rate you will receive, you will need to apply. 
  • No qualifying information: The bank also shares very little information on requirements. Fifth Third doesn’t disclose minimum credit score, income or details of what types of vehicles you can finance.
  • No prequalification: You can schedule an appointment to talk to someone about a new loan, but prequalification isn’t an option. This can make it more difficult to gauge your expected rates and terms. 

Fifth Third customer resources

Customer support

You can phone a Fifth Third representative Monday through Friday from 8 a.m. to 6 p.m. ET and Saturday from 10 a.m. to 4 p.m. ET. The customer service center is closed on Sundays. 

Digital experience

Fifth Third offers a mobile app with 24/7 online access. The App Store gives it a 4.7 out of 5 with more than 449,000 ratings online. Users can access all of their accounts, view transactions, pay bills and find out if there is a nearby branch in the 11 states the lender does business in. 

How this lender compares 

Fifth Third vs. Regions Bank

You can’t borrow less than $5,000 at Regions, which means you might not be able to finance an older used high-mileage car. But Fifth Third allows you to borrow as little as $2,000 for an auto purchase. Regions also enforces specific limits on the age and mileage of the vehicle you can finance, which may add extra hoops to buying used that Fifth Third doesn’t require. 

Regions advertises rates just above 7 percent, whereas Fifth Third’s rates are unpublished. Regions is also a better choice for expensive cars, with loan amounts available up to $125,000. That’s $45,000 more than Fifth Third’s maximum loan limit. 

Fifth Third vs. Bank of America

Fifth Third is a better choice if you need term flexibility, with a 75-month term maximum compared to Bank of America’s 60-month cap. If you’re in the market for an older vehicle priced below $7,500, Fifth Third is the clear choice with its $2,000  minimum loan amount. 

Bank of America auto loans are available nationwide, which is good news if you’re not in one of the 11 states Fifth Third does business in. APRs also start at 5.34 percent, giving you an idea of what your rate might be since Fifth Third doesn’t publish any rates online. 

Do you qualify for a Fifth Third auto loan?

You’ll need to live in Ohio, Florida, Georgia, Illinois, Indiana, Kentucky, Michigan, North Carolina, South Carolina, Tennessee or West Virginia to qualify for a Fifth Third auto loan. 

Although Fifth Third doesn’t specify its requirements for an auto loan, in general, you need good credit, regular income from a stable job and a new vehicle with reasonable mileage. To get the best auto loan rates, you’ll need higher credit scores and a lower debt-to-income ratio. 

Vehicles not eligible for vehicle financing

You won’t be eligible for a Fifth Third auto loan unless you live in a state where they do business. Fifth Third doesn’t publish any limitations online regarding the age, mileage or type of vehicle that can be financed. If you get preapproved for car financing, make sure you ask the loan officer if they know about vehicle restrictions that might affect your ability to get approved. 

How to get a Fifth Third auto loan

You’ll need to schedule an appointment by phone, in a virtual meeting or in a local branch office.  There is no online prequalification option. Fifth Third offers 60-minute and 30-minute application meeting choices. 

  1. Step 1: Schedule an appointment by phone, virtually or at a local branch. 
  2. Step 2: Fifth Third doesn’t list what you need for approval, but generally you’ll need proof of your income (paystub or W-2s), your social security number and the last 2 years of address history. 
  3. Step 3: Have details about the car you plan to buy ready to provide to the loan officer. If you’re getting your loan through a dealership, the sales rep will handle this.  
  4. Step 4: If it looks like you qualify based on your income, Fifth Third will run your credit report to confirm your rate and terms. Review the rates and pick a loan term that best fits your budget. 

How Bankrate rates Fifth Third Bank

Overall score 3.6
Availability 3.6 Wider range of loan amounts and repayment terms than most banks offer.
Affordability 3.8 Although a solid variety of discounts are available, the lack of APR ranges makes it difficult to gauge what potential rate might be offered.
Customer experience 4.4 A highly rated app is available for Fifth Third banking customers and phone service can be accessed six days a week.
Transparency 2.5 There are few details online about how to get approved for a loan, and prequalification is not an option.

 Methodology

Bankrate's trusted auto loans industry expertise

57

years in business

37

lenders reviewed

18

loan features weighed

666

data points collected

The Bankrate team assessed more than 35 auto lenders to find the best. Bankrate considered 18 criteria, such as acceptance criteria, loan amounts and APR range. These scores are broken into four categories.

Editorial disclosure: All reviews are prepared by Bankrate.com staff. Opinions expressed therein are solely those of the reviewer and have not been reviewed or approved by any advertiser. The information, including rates and fees, presented in the review is accurate as of the date of the review. Check the data at the top of this page and the lender’s website for the most current information.

What customers think

What people across the web are saying about Fifth Third auto loans

Trustpilot reviews are overwhelmingly negative, with many customers citing payment processing problems and customer service issues as the consistent reasons for the low 1.3-star rating. 

Here is what one borrower had to say about their experience: 

“Had an auto loan that was paid off when the vehicle was traded in. Fifth Third sat on the payoff check for an extra two weeks, which ran up additional interest on the account. Customer service was rude and useless. A "claim" was open to sort it out, but when I called back they said there was no record of it. The money was eventually just taken from another account to satisfy the loan so I lost it because they didn't process the payoff check for three weeks. Never use again."

Trustpilot User

Another shared a complaint about loan payoff:

“I sent payment to payoff auto loan via certified mail. Interested rate is calculated daily. They are in no hurry to process your payment. When they do, they will steal two days to process your payment instead of backdating it to the date it was received. Agents are untrained and supervisors are unprofessional.”

Trustpilot User

Outlinked content may contain views and opinions that do not reflect the views and opinions of Bankrate. Please see the issuer’s website for updated terms and conditions.

Community Fifth Third scores

CTA Fifth Third Bank
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Fifth Third Bank

Dive into community reviews below and see what others think about Fifth Third Bank.

4 Star Icon
24 ratings
Info Icon
Score breakdown
5 stars
29%
4 stars
50%
3 stars
13%
2 stars
4%
1 star
4%
Score by category
Overall rating 4 / 5
Fees & closing costs 3.5 / 5
Funding time 4 / 5
Customer service 3.8 / 5
Application process 3.9 / 5
Online portal or mobile app 3.9 / 5
Verified Badge Icon

In July 2024, Bankrate collaborated with a third-party vendor to survey 1.3K loan borrowers nationwide. Bankrate and our vendor collected and summarized borrower responses to five questions on a 5-point scale, three yes/no questions, as well as open-ended reviews of their loan experience. Responses are based on individual borrower’s product details, and therefore cannot be verified for accuracy. User ratings are unedited and have not been reviewed or approved by the associated lenders, nor do these ratings reflect Bankrate’s own expert review of these loan products.

Community Reviews

See what users like you are saying about Fifth Third Bank.
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Anonymous Borrower
August 20, 2024
Describe why you selected this lender
It is a great bank with excellent benefits
Loan purpose
New car loan
Score by category
Fees & closing costs 4 / 5
Funding time 5 / 5
Online portal or mobile app 5 / 5
Customer service 5 / 5
Application process 4 / 5
Anonymous Borrower
August 20, 2024
Describe why you selected this lender
It offered a competitive rate.
Loan purpose
New car loan
Score by category
Fees & closing costs 3 / 5
Funding time 3 / 5
Online portal or mobile app 3 / 5
Customer service 4 / 5
Application process 4 / 5
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Written by
Denny Ceizyk
Senior writer, Loans
Denny Ceizyk joined the Bankrate Loans team as a Senior Writer in 2023, providing 30 years of insight from his experience in loan sales and as a personal finance writer to help consumers navigate the lending landscape on their financial journeys.
Edited by Writer, Auto Loans and Personal Loans