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SoFi Robo Investing review 2024

Updated December 12, 2024
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SoFi Robo Investing: Best for

SoFi Robo Investing offers a low-cost robo-advisor that’s a great fit for cost-conscious investors and SoFi clients. Robo Investing offers some of the cheapest funds around, making it one of the lowest-cost players in the industry. Despite this, clients still have access to certified financial planners for no extra cost, though they won’t have access to some premium features such as automated tax-loss harvesting or socially responsible investment funds. The minimum account size is just $50, meaning anyone can get started, another feature that makes it a solid pick for the cost-conscious.

If you’re looking to build a wider relationship with SoFi, a robo-advisor account here could make a lot of sense. However, others may appreciate keeping their assets under one roof at Schwab Intelligent Portfolios or Fidelity Go, the robo-advisors at those two financial powerhouses. Those on the hunt for premium features may also like Wealthfront.

We want to know what you think about SoFi Robo Investing

Do you have experience with SoFi Robo Investing? Let us know your thoughts.

SoFi Robo Investing: In the details

Broker logo
4.5
Rating: 4.5 stars out of 5
Bankrate Score
Cost
Rating: 5 stars out of 5
Investments and Portfolios
Rating: 4 stars out of 5
Account Types
Rating: 4 stars out of 5
Features and Tools
Rating: 4 stars out of 5
Customer Experience
Rating: 5 stars out of 5
About Bankrate Score
Summary
SoFi Robo Investing makes a good pick for cost-conscious investors, those with existing SoFi accounts and those on the hunt for access to human advisors.
Best For
  • Cost-conscious investors
  • SoFi clients
  • Newer investors
Account Minimum
$50
Management Fee
0.25 percent of assets annually
Portfolio Mix
Five portfolios ranging from conservative to aggressive built from nine ETFs for taxable accounts; five portfolios for retirement accounts
Fund Expense Ratio
Range from 0 percent to 0.35 percent, but most are less than 0.12 percent
Account Types
Individual and joint taxable, Roth IRA, traditional IRA, SEP IRA and rollover IRAs
Cash Management Account
Must open a SoFi Banking account, which includes mobile banking, money transfer, a debit card, interest and more – without a monthly fee.
Customer service
Phone and chat 8 a.m. to 10 p.m. ET Monday - Thursday, and 8 a.m. to 8 p.m. ET Friday - Sunday
Tax Strategy
No tax-loss harvesting
Rebalancing
Yes
Tools
Some basic goal-planning tools, educational content on investing
Human advisor access
Access to certified financial planners

Pros: Where SoFi Robo Investing stands out

Low-cost management and funds

One of SoFi Robo Investing’s draws is its low cost, with a management fee of 0.25 percent, or $25 per $10,000 invested annually.

SoFi constructs its portfolios with nine ETFs representing broad swaths of the market (emerging markets and small-cap ETFs, for example). SoFi uses a couple of its own funds (more on this later) and most of the rest come from Vanguard, a well-known low-cost leader in funds. 

These funds (with just one exception) are cheap, allowing you to build a portfolio that costs very little. The Vanguard funds used are among the cheapest around, with expense ratios below 0.10 percent, or a cost of $10 annually for every $10,000 invested. In fact, several of the funds cost less than half of that. 

All in, it should be easy to build a portfolio that costs little. Between SoFi’s management and the low-cost funds, you could easily pay less than $35 per year for each $10,000 invested. That makes SoFi Robo Investing an attractive option.  

Automatic rebalancing is included in the package. If your actual portfolio starts to drift from your target allocation (if stocks outperform bonds, for example), SoFi will bring it back in line.  

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Bankrate staff insight

“SoFi’s robo-advisor feels no-frills, but it does the basic stuff fine,” says one Bankrate staff member with an account. “Surprisingly, you do get access to certified planners, which is not something I’d expect given the price point here. But you do miss other features such as tax-loss harvesting, which is not meaningful with an account of my size.” 

Access to certified financial planners and support

With a SoFi Robo Investing account, you’ll be set up to speak with certified financial planners (CFPs), who abide by a fiduciary code to act in your best interest. They can help you with answers to less common investing questions and developing a financial plan.

You’ll also be able to reach customer service representatives via the phone seven days a week at convenient times. Being able to get answers to questions with a phone call may be increasingly uncommon, so this is a plus for SoFi. 

Easy to get started

It’s easy to get started with a SoFi Robo Investing account. You’ll run through a few questions on your investing goals, when you need the money, and which of five model portfolios you’d like to have (conservative, moderately conservative, moderate, moderately aggressive and aggressive). And then you’re done in a few minutes. (If you need to, you can always go back and quickly edit your model portfolio with a couple clicks.) 

Then you’ll be prompted to transfer funds, where you can connect your SoFi account to your bank account. You can do this with instant verification, and you’ll be prompted to set up a recurring deposit. Or you can make a one-time deposit and be on your way. It only takes $50 to get started, so don’t worry if you don’t have a lot to contribute at first. SoFi buys fractional shares in your account, so your money will be fully invested. 

The money will be invested in your portfolio as soon as it arrives in the account.

Cash management account

You won’t get a cash management account as part of Robo Investing, but that may be a moot point, since you can open one on the SoFi site anyway. Since you already have a SoFi account, you can open this account quickly and move money between your accounts easily. 

A SoFi Banking account offers core bank functionality – mobile banking, money transfer, a debit card and more – without a monthly fee. You’ll also be able to earn an attractive interest rate on the account once you set up direct deposit. 

So you’ll get much the same functionality as a cash management account through your robo-advisor account, though you won’t enjoy some features, such as margin loans. 

SoFi membership benefits

Using SoFi may entitle you to become a member, giving you access to a number of benefits. These benefits include rate reductions on SoFi loans, local networking events and more. You don’t necessarily have to use Robo Investing to receive these benefits, and SoFi offers them to others who use one of its many financial services.

Cons: Where SoFi Robo Investing could improve

No tax-loss harvesting

SoFi doesn’t offer tax-loss harvesting, and it’s a valuable feature in the industry, so it’s surprising that SoFi doesn’t provide it. Tax-loss harvesting allows you to optimize your tax bill while still being invested, and it’s just a smart (and perfectly legal) way to use the tax code to your advantage. It’s a key disadvantage against rivals Wealthfront and Betterment, both of which do offer the tax-saving feature.

No socially responsible investing option

SoFi does not offer a socially responsible investing option as one of its portfolios used in the automated platform, which is a hole in SoFi’s lineup. This feature has become common for many robo-advisors as younger investors express more of an interest in how their money is invested and the impact it has. Investors interested in taking this approach might consider robo-advisor options such as E-Trade Core Portfolios or Wealthfront, each of which offers socially-responsible funds. 

Lack of transparency

It’s not as easy as it should be to find information on SoFi’s site, and you may have to turn to the fine print and legal documents to find the particulars that you need to know. 

When you’re dealing with money, you want the costs to be laid out very clearly, and that’s something that SoFi doesn’t do as effectively as it could for its automated investing product. While it’s easy enough to see that it charges a 0.25 percent management fee, it’s difficult to find what a typical portfolio might pay in terms of fees. Naturally, each portfolio will pay something a little bit different, depending on the specific funds and how they’re weighted in the portfolio. 

The company does disclose what you will pay for its in-house ETFs, both of which have no expense ratio (for now at least) and which may be included in some automated portfolios.

But as for which other ETFs you might invest in? That’s not clear before you actually open an account and click through to the fine print. Contrast this to Schwab Intelligent Portfolios and others, where you see every investible fund and its cost before you even sign up.

Conflict of interest

Because SoFi may invest your portfolio in its own in-house funds, it has a conflict of interest. It discloses this conflict and which of its funds its robo-advisor might invest in after you sign up. 

That said, SoFi discloses that its financial advisors are salaried and not paid on commission, helping to eliminate a key conflict of interest. That’s an important factor to note, since it eliminates one of the most likely places for egregious misconduct, when an advisor tries to upsell a client on a product they don’t really need. 

Basic portfolios 

Compared to portfolios offered by other robo-advisors, SoFi’s portfolio construction will feel basic, with its five model portfolios for taxable accounts and five for retirement accounts. The allocations between stocks and bonds range from an all-bond portfolio (conservative) to all stocks (aggressive).  

That said, the simplicity in the portfolios is not necessarily a bad thing, since so much in finance is unnecessarily complex. Given the sophistication of other robo-advisor platforms, you might feel a bit underwhelmed by SoFi’s platform, but don’t let that concern you too much.

Review methodology

Bankrate evaluates brokers and robo-advisors on factors that matter to individual investors, including commissions, account fees, available securities, trading platforms, research and many more. After weighting these objective measures according to their importance, we then systematically score the brokers and robo-advisors and scale the data to ensure that you are seeing the top options among a field of high-quality companies. Read our full methodology.

INVESTMENTS ARE NOT FDIC INSURED • ARE NOT BANK GUARANTEED • MAY LOSE VALUE
Automated investing is offered through SoFi Wealth LLC, an SEC-registered investment adviser.

SoFi Robo Investing customer reviews

CTA SoFi Robo Investing has 16 reviews

SoFi Robo Investing has 16 reviews

Dive into community reviews below and see what others think about SoFi Robo Investing.

4.4 Star Icon
16 ratings
Info Icon
Score breakdown
5 stars
44%
4 stars
56%
3 stars
0%
2 stars
0%
1 star
0%
Score by category
Amount of fees 4.6 / 5
Diversity of options 4.5 / 5
Website or mobile app 4.7 / 5
Level of customer service 4.5 / 5
Overall Rating 4.4 / 5
Verified Badge Icon Bankrate methodology disclosure

In July 2024, Bankrate collaborated with a third-party vendor to survey 800 brokerage and robo-advisor account holders nationwide. Bankrate and our vendor collected and summarized account holder responses to five rating questions on a 5-point scale as well as open-ended reviews of the account experience. Responses are based on individual account holder product details, and therefore cannot be verified for accuracy. User ratings are unedited and have not been reviewed or approved by the associated brokerage or robo-advisor, nor do these responses reflect Bankrate's own expert review of these banking products.

Community Reviews

See what users like you are saying about SoFi Robo Investing.
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Anonymous account holder
September 12, 2024
It was a standard process with the Sofi automated investing robo advisor. The process and the digital experience were easy, and customer support was just okay.
Score by category
Amount of fees 5 / 5
Level of customer service 4 / 5
Diversity of options 5 / 5
Website or mobile app 5 / 5
Anonymous account holder
September 12, 2024
This is a platform that is really easy to use and looks nice, so it has a simple and clean interface which makes navigating it really easy. Opening an account is pretty fast and straightforward, with directions that are not difficult to follow. Investment choices are well built in as well as portfolio management tools which allow you to keep track of your money through simple clicks on your computer or phone. Another thing I like about the mobile app is how functional it is because you can look at your investments’ performances or check your account information from anywhere. One feature that I love the most about this service is the way they provide comprehensive information about where exactly we put our money and its performance.
Score by category
Amount of fees 5 / 5
Level of customer service 5 / 5
Diversity of options 5 / 5
Website or mobile app 5 / 5
Anonymous account holder
September 12, 2024
I'd say that SoFi's roboadvisor platform is pretty user-friendly and easy to navigate, even if you're not a total investing pro. Their customer support team is also super responsive and helpful, which is a huge plus. Overall, it's a solid choice for anyone looking to invest their money without having to deal with all the hassle and complexity that can come with it.
Score by category
Amount of fees 5 / 5
Level of customer service 5 / 5
Diversity of options 4 / 5
Website or mobile app 5 / 5
Anonymous account holder
September 12, 2024
Their roboadvisors consistently bring in high returns!
Score by category
Amount of fees 5 / 5
Level of customer service 5 / 5
Diversity of options 5 / 5
Website or mobile app 5 / 5
Anonymous account holder
September 12, 2024
They have fantastic quality of service.
Score by category
Amount of fees 5 / 5
Level of customer service 5 / 5
Diversity of options 5 / 5
Website or mobile app 5 / 5
Anonymous account holder
September 12, 2024
The interface is easy to navigate.
Score by category
Amount of fees 2 / 5
Level of customer service 4 / 5
Diversity of options 3 / 5
Website or mobile app 5 / 5
Anonymous account holder
September 12, 2024
That I can be sort of hands on but it does most of the analysis and research for you.
Score by category
Amount of fees 4 / 5
Level of customer service 4 / 5
Diversity of options 4 / 5
Website or mobile app 4 / 5
Anonymous account holder
September 12, 2024
They have more options that I could benefit from
Score by category
Amount of fees 5 / 5
Level of customer service 5 / 5
Diversity of options 4 / 5
Website or mobile app 4 / 5
Anonymous account holder
September 12, 2024
It is a trusted company with great customer service.
Score by category
Amount of fees 5 / 5
Level of customer service 4 / 5
Diversity of options 4 / 5
Website or mobile app 4 / 5
Anonymous account holder
September 12, 2024
My overall experience with the SoFi automated investing Roboadvisor has been good. I have nothing bad to say about and have never had any issues with it.
Score by category
Amount of fees 4 / 5
Level of customer service 4 / 5
Diversity of options 4 / 5
Website or mobile app 4 / 5