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J.P. Morgan Self-Directed Investing review 2025

Updated January 1, 2025
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J.P. Morgan Self-Directed Investing: Best for

We want to know what you think about J.P. Morgan Self-Directed Investing

Do you have experience with J.P. Morgan Self-Directed Investing? Let us know your thoughts.

J.P. Morgan Self-Directed Investing: In the details

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Overview

JP Morgan provides all the core functionality you'll need, and the new ability to buy fractional shares makes it a better fit for beginning investors.

Best for:
  • J.P. Morgan Chase customers
  • Mutual fund investors
  • Mobile traders
3.5
Rating: 3.5 stars out of 5
Bankrate Score
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Cost
Rating: 3.5 stars out of 5
3.5 / 5
Accounts & Trading
Rating: 3 stars out of 5
3.0 / 5
Research & Education
Rating: 3.5 stars out of 5
3.5 / 5
Mobile
Rating: 4.5 stars out of 5
4.5 / 5
Customer Experience
Rating: 4 stars out of 5
4.0 / 5
4.7
Rating: 4.7 stars out of 5
Customer Score
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See all 27 customer reviews Arrow Right Icon
Minimum Balance
$0
Cost per stock trade
$0
Cost per options trade
65 cents per contract
Trading platform
Basic web trading platform
Fractional shares
Yes, on purchase of ETFs, S&P 500 stocks and Nasdaq 100 stocks; Yes on dividend reinvestments
No-transaction-fee mutual funds
More than 3,000
Securities tradable
Stocks, ETFs, options, bonds, mutual funds
Customer service
Phone, email, social media M-F 8 a.m.-9 p.m. ET, Saturday 9 a.m.-5 p.m. ET, in-branch during Chase's normal business hours
Account fees
$75 transfer-out fee, $75 IRA termination fee
Mobile app
J.P. Morgan Self-Directed Investing is available on the Chase mobile app on the Apple App Store and Google Play Store.

Review methodology

Bankrate evaluates brokers and robo-advisors on factors that matter to individual investors, including commissions, account fees, available securities, trading platforms, research and many more. After weighting these objective measures according to their importance, we then systematically score the brokers and robo-advisors and scale the data to ensure that you are seeing the top options among a field of high-quality companies. Read our full methodology.

J.P. Morgan Self-Directed Investing customer reviews

CTA J.P. Morgan Self-Directed Investing has 27 reviews

J.P. Morgan Self-Directed Investing has 27 reviews

Dive into community reviews below and see what others think about J.P. Morgan Self-Directed Investing.

4.7 Star Icon
27 ratings
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Score breakdown
5 stars
67%
4 stars
33%
3 stars
0%
2 stars
0%
1 star
0%
Score by category
Amount of fees 4.3 / 5
Diversity of options 4.5 / 5
Website or mobile app 4.5 / 5
Level of customer service 4.4 / 5
Overall Rating 4.7 / 5
Verified Badge Icon Bankrate methodology disclosure

In July 2024, Bankrate collaborated with a third-party vendor to survey 800 brokerage and robo-advisor account holders nationwide. Bankrate and our vendor collected and summarized account holder responses to five rating questions on a 5-point scale as well as open-ended reviews of the account experience. Responses are based on individual account holder product details, and therefore cannot be verified for accuracy. User ratings are unedited and have not been reviewed or approved by the associated brokerage or robo-advisor, nor do these responses reflect Bankrate's own expert review of these banking products.

Community Reviews

See what users like you are saying about J.P. Morgan Self-Directed Investing.
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Anonymous account holder
September 12, 2024
No fees and the freedom of investing
Score by category
Amount of fees 2 / 5
Level of customer service 4 / 5
Diversity of options 4 / 5
Website or mobile app 4 / 5
Anonymous account holder
September 12, 2024
I was looking up the types of accounts and these one held the most appeal in terms of reviews. I like that they have a good customer service that are not afraid to answer my calls or questions when I need a response.
Score by category
Amount of fees 4 / 5
Level of customer service 4 / 5
Diversity of options 5 / 5
Website or mobile app 4 / 5
Anonymous account holder
September 12, 2024
J.P. Morgan Self-Directed Investing Brokerage is a great option for investors who want a user-friendly platform with easy to understand user interface and low commision. Their services such as trades for stocks, ETFs, and mutual funds are very low commission. However, there is limmited selection of investment option.
Score by category
Amount of fees 4 / 5
Level of customer service 4 / 5
Diversity of options 5 / 5
Website or mobile app 5 / 5
Anonymous account holder
September 12, 2024
Good customer service. Low fees
Score by category
Amount of fees 5 / 5
Level of customer service 5 / 5
Diversity of options 5 / 5
Website or mobile app 5 / 5
Anonymous account holder
September 12, 2024
They have a dedicated wing that focuses solely on clients' investment needs
Score by category
Amount of fees 5 / 5
Level of customer service 4 / 5
Diversity of options 4 / 5
Website or mobile app 4 / 5
Anonymous account holder
September 12, 2024
I like the customer service I received. I have another account with Chase and love the way they take care their customers. They have a wonderful reputation
Score by category
Amount of fees 5 / 5
Level of customer service 5 / 5
Diversity of options 5 / 5
Website or mobile app 5 / 5
Anonymous account holder
September 12, 2024
They're one of the most trusted investment companies, I value good reviews
Score by category
Amount of fees 3 / 5
Level of customer service 4 / 5
Diversity of options 4 / 5
Website or mobile app 3 / 5
Anonymous account holder
September 12, 2024
Good trading platform and customer service
Score by category
Amount of fees 4 / 5
Level of customer service 4 / 5
Diversity of options 4 / 5
Website or mobile app 4 / 5
Anonymous account holder
September 12, 2024
It is specific and simple when it comes to Services
Score by category
Amount of fees 5 / 5
Level of customer service 5 / 5
Diversity of options 4 / 5
Website or mobile app 5 / 5
Anonymous account holder
September 12, 2024
It's not unlike Vanguard, Fidelity, Schwab and the others, offering competitive, up to date UIs and features.
Score by category
Amount of fees 3 / 5
Level of customer service 5 / 5
Diversity of options 4 / 5
Website or mobile app 4 / 5