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Betterment review 2025

Updated January 1, 2025
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We want to know what you think about Betterment

Do you have experience with Betterment? Let us know your thoughts.

Overview of Betterment

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Overview

Betterment remains a top robo-advisor, with plenty of investment options, a strong cash management account and unlimited access to human advisors for larger portfolios.

Best for:
  • Investors who need a human advisor
  • Customizable portfolios
  • New investors
5.0
Rating: 5 stars out of 5
Bankrate Score
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Cost
Rating: 4.5 stars out of 5
4.5 / 5
Investments & Portfolios
Rating: 5 stars out of 5
5.0 / 5
Account Types
Rating: 5 stars out of 5
5.0 / 5
Features & Tools
Rating: 5 stars out of 5
5.0 / 5
Customer Experience
Rating: 4 stars out of 5
4.0 / 5
4.0
Rating: 4 stars out of 5
Customer Score
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See all 11 customer reviews Arrow Right Icon
Account Minimum
$0 for the Digital tier, $100,000 for the Premium tier
Management Fee
0.25 percent of assets annually for Digital, 0.65 percent for Premium, $4 per month for accounts with less than $20,000
Portfolio Mix
ETFs from 13 asset classes, plus all-cash, all-bond, socially responsible, smart beta and innovative technology funds as well as crypto; fractional shares
Fund Expense Ratio
Ranges from 0.05 percent to 0.24 percent in core portfolio
Account Types
Individual and joint taxable, Roth IRA, traditional IRA, SEP IRA and rollover IRAs, trusts
Cash Management Account
Yes, competitive yield, debit card, fee-free ATMs, checking account, no monthly fee
Customer service
Phone and email 9 a.m. to 8 p.m. ET Monday - Friday, chatbot at any time
Tax Strategy
Daily tax-loss harvesting, tax-coordinated portfolio
Rebalancing
Yes, based on a drift of 3 to 5 percent
Tools
Tax impact preview, financial planning packages, charitable giving tool
Human advisor access
Available for accounts greater than $100,000
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Bankrate staff insight

Review methodology

Bankrate evaluates brokers and robo-advisors on factors that matter to individual investors, including commissions, account fees, available securities, trading platforms, research and many more. After weighting these objective measures according to their importance, we then systematically score the brokers and robo-advisors and scale the data to ensure that you are seeing the top options among a field of high-quality companies. Read our full methodology.

Betterment customer reviews

CTA Betterment has 11 reviews

Betterment has 11 reviews

Dive into community reviews below and see what others think about Betterment.

4 Star Icon
11 ratings
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Score breakdown
5 stars
45%
4 stars
27%
3 stars
18%
2 stars
0%
1 star
9%
Score by category
Amount of fees 3.8 / 5
Diversity of options 3.9 / 5
Website or mobile app 4 / 5
Level of customer service 3.6 / 5
Overall Rating 4 / 5
Verified Badge Icon Bankrate methodology disclosure

In July 2024, Bankrate collaborated with a third-party vendor to survey 800 brokerage and robo-advisor account holders nationwide. Bankrate and our vendor collected and summarized account holder responses to five rating questions on a 5-point scale as well as open-ended reviews of the account experience. Responses are based on individual account holder product details, and therefore cannot be verified for accuracy. User ratings are unedited and have not been reviewed or approved by the associated brokerage or robo-advisor, nor do these responses reflect Bankrate's own expert review of these banking products.

Community Reviews

See what users like you are saying about Betterment.
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Anonymous account holder
September 12, 2024
Betterment offers you a way to save for the long term, you get skilled advice/deision making on your portfolio from the roboadvisor but pay less money in fees because its a roboadvisor managing your account. I have seen a lot of dividends and my monetary amount grow steadily through the years, and feel like Betterment is a safe place for my money, even in turbulent financial times.
Score by category
Amount of fees 4 / 5
Level of customer service 5 / 5
Diversity of options 4 / 5
Website or mobile app 5 / 5
Anonymous account holder
September 12, 2024
I chose it because it was low cost. I wanted to see how it would compare to my other account that is managed by a real person.
Score by category
Amount of fees 2 / 5
Level of customer service 1 / 5
Diversity of options 1 / 5
Website or mobile app 2 / 5
Anonymous account holder
September 12, 2024
Easy to use, Easy to access, New technology
Score by category
Amount of fees 2 / 5
Level of customer service 1 / 5
Diversity of options 3 / 5
Website or mobile app 3 / 5
Anonymous account holder
September 12, 2024
I think it is their fee free atm withdrawal and high yield that brought me in
Score by category
Amount of fees 4 / 5
Level of customer service 4 / 5
Diversity of options 4 / 5
Website or mobile app 4 / 5
Anonymous account holder
September 12, 2024
I haven't used them long enough to confirm if robo advisory leads to better yields but do like how hands off it is.
Score by category
Amount of fees 2 / 5
Level of customer service 3 / 5
Diversity of options 2 / 5
Website or mobile app 4 / 5
Anonymous account holder
September 12, 2024
Betterment stands out for its low fees, diversified investment portfolios, user-friendly digital platform, and access to financial planners, making it a top choice for those seeking a convenient and personalized investment management experience.
Score by category
Amount of fees 5 / 5
Level of customer service 4 / 5
Diversity of options 5 / 5
Website or mobile app 5 / 5
Anonymous account holder
September 12, 2024
They are so comprehensive and they offer an immediate solution to whatever problems you face. I talk on the phone with Betterment every chance I get.
Score by category
Amount of fees 5 / 5
Level of customer service 4 / 5
Diversity of options 5 / 5
Website or mobile app 4 / 5
Anonymous account holder
September 12, 2024
I overall have a positive experience with Betterment because it puts me in control of my money and how I want it to be invested. It is not intimidating to use and it makes me feel empowered that I am somehow growing my money even though it is not a lot. I can monitor it and look any time I want and I can add more funds to my account easily.
Score by category
Amount of fees 4 / 5
Level of customer service 4 / 5
Diversity of options 5 / 5
Website or mobile app 4 / 5
Anonymous account holder
September 12, 2024
It works well and advises as time goes
Score by category
Amount of fees 5 / 5
Level of customer service 5 / 5
Diversity of options 5 / 5
Website or mobile app 4 / 5
Anonymous account holder
September 12, 2024
I have had a great experience.
Score by category
Amount of fees 4 / 5
Level of customer service 5 / 5
Diversity of options 4 / 5
Website or mobile app 5 / 5