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Fidelity Investments review 2025

Updated January 8, 2025
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Overview of Fidelity

Broker logo

Overview

Fidelity is consistently one of the best brokers in the industry, offering customers low-cost trading, top-notch research and educational resources, great customer service and more.

Best for:
  • Overall experience
  • Beginning investors
  • Customer support
5.0
Rating: 5 stars out of 5
Bankrate Score
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Cost
Rating: 4.5 stars out of 5
4.5 / 5
Accounts & Trading
Rating: 5 stars out of 5
5.0 / 5
Research & Education
Rating: 5 stars out of 5
5.0 / 5
Mobile
Rating: 4.5 stars out of 5
4.5 / 5
Customer Experience
Rating: 5 stars out of 5
5.0 / 5
4.5
Rating: 4.5 stars out of 5
Customer Score
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See all 13 customer reviews Arrow Right Icon
Minimum Balance
$0
Cost per stock trade
$0
Cost per options trade
$0.65 per contract
Trading platform
Active Trader Pro, basic web platform, Fidelity mobile app
Fractional shares
Purchases and dividend reinvestment allowed
No-transaction-fee mutual funds
3,200+ NTF mutual funds
Securities tradable
Stocks, ETFs, bonds, mutual funds, options, cryptocurrency
Customer service
Phone 24/7, email, live chat M-F 8 a.m.-10 p.m. ET and Sat/Sun 9 a.m.-4 p.m. ET; more than 200 branch locations
Account fees
None
Mobile app
Fidelity offers mobile apps on the Apple App Store, Google Play Store and Amazon devices

Bankrate staff insights

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Bankrate Staff Member

Fidelity site experience



Reddit user review

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—Key_Ad_528, Reddit User
via Reddit

Video Overview: How I Use Fidelity

Thumbnail title card, "Bankrate staff User diary"

Review methodology

Bankrate evaluates brokers and robo-advisors on factors that matter to individual investors, including commissions, account fees, available securities, trading platforms, research and many more. After weighting these objective measures according to their importance, we then systematically score the brokers and robo-advisors and scale the data to ensure that you are seeing the top options among a field of high-quality companies. Read our full methodology.

Fidelity customer reviews

CTA Fidelity has 13 reviews

Fidelity has 13 reviews

Dive into community reviews below and see what others think about Fidelity.

4.5 Star Icon
13 ratings
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Score breakdown
5 stars
62%
4 stars
31%
3 stars
8%
2 stars
0%
1 star
0%
Score by category
Amount of fees 4.2 / 5
Diversity of options 4.5 / 5
Website or mobile app 4.5 / 5
Level of customer service 4.5 / 5
Overall Rating 4.5 / 5
Verified Badge Icon Bankrate methodology disclosure

In July 2024, Bankrate collaborated with a third-party vendor to survey 800 brokerage and robo-advisor account holders nationwide. Bankrate and our vendor collected and summarized account holder responses to five rating questions on a 5-point scale as well as open-ended reviews of the account experience. Responses are based on individual account holder product details, and therefore cannot be verified for accuracy. User ratings are unedited and have not been reviewed or approved by the associated brokerage or robo-advisor, nor do these responses reflect Bankrate's own expert review of these banking products.

Community Reviews

See what users like you are saying about Fidelity.
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Anonymous account holder
September 12, 2024
Their customer service was the main reason, but as time has gone on I have found every aspect of their service outstanding
Score by category
Amount of fees 4 / 5
Level of customer service 5 / 5
Diversity of options 4 / 5
Website or mobile app 4 / 5
Anonymous account holder
September 12, 2024
Very good. Responsive. Easy to navigate. Accurate.
Score by category
Amount of fees 5 / 5
Level of customer service 5 / 5
Diversity of options 5 / 5
Website or mobile app 5 / 5
Anonymous account holder
September 12, 2024
Website and app is user friendly as welll as customer support when needed
Score by category
Amount of fees 5 / 5
Level of customer service 5 / 5
Diversity of options 5 / 5
Website or mobile app 5 / 5
Anonymous account holder
September 12, 2024
They are a very high class, hands on, effectively be brokerage firm. I have been extremely happy with their care.
Score by category
Amount of fees 5 / 5
Level of customer service 5 / 5
Diversity of options 5 / 5
Website or mobile app 5 / 5
Anonymous account holder
September 12, 2024
We've had the same dedicated advisor with Fidelity for a number years. They actually done a good job communicating with us when opportunities have come up for further investments.
Score by category
Amount of fees 4 / 5
Level of customer service 4 / 5
Diversity of options 4 / 5
Website or mobile app 4 / 5
Anonymous account holder
September 12, 2024
It’s really easy to do everything you need
Score by category
Amount of fees 5 / 5
Level of customer service 5 / 5
Diversity of options 5 / 5
Website or mobile app 5 / 5
Anonymous account holder
September 12, 2024
I think their app and website are user friendly and well organized.
Score by category
Amount of fees 4 / 5
Level of customer service 4 / 5
Diversity of options 4 / 5
Website or mobile app 4 / 5
Anonymous account holder
September 12, 2024
Fidelity is one of the safest brokerages to invest with. It's an industry leader with a stellar reputation. They have 7/24 customer support. If they do not know an answer they will get back to you.
Score by category
Amount of fees 3 / 5
Level of customer service 4 / 5
Diversity of options 5 / 5
Website or mobile app 5 / 5
Anonymous account holder
September 12, 2024
Their customer service has been good: they are responsive and answer my questions. Their website is easy to use and intuitive.
Score by category
Amount of fees 3 / 5
Level of customer service 4 / 5
Diversity of options 4 / 5
Website or mobile app 4 / 5
Anonymous account holder
September 12, 2024
I still get notifications and information in the mail because that is what i prefer. The information is timely. I do not use digital support.
Score by category
Amount of fees 3 / 5
Level of customer service 4 / 5
Diversity of options 4 / 5
Website or mobile app 3 / 5