TruStage insurance review 2024
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At a glance
Bankrate's take
With home and auto policies underwritten by Liberty Mutual and life policies primarily underwritten by CMFG, TruStage insurance offers an accessible solution for credit union members who want to handle their banking and insurance needs in one place. However, it’s not clear if there are benefits specific to being both a credit union member and insurance policyholder.
- Auto and home insurance underwritten by Liberty Mutual
- Life insurance available without a medical exam
- Hurricane home coverage available in some states
- Credit union members may be eligible for savings
New
- In September 2023, TruStage began offering Payment Guard, a unique insurance product designed to protect digital lenders and borrowers from covered losses. The product earned a 2024 Model Insurer Award from global research and advisory firm Celent.
- CUNA Mutual Group announced in May 2022 that it would rebrand. The rebrand went live in early 2023 with the company adopting the name TruStage, a CUNA Mutual Group subsidiary.
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TruStage car insurance review
TruStage auto insurance is offered primarily through Liberty Mutual, though some policies may be underwritten by other carriers in certain regions. Liberty Mutual has a 3.8 Bankrate Score for car insurance along with an A (Superior) financial strength score from AM Best.
In addition to standard car insurance coverage types like liability, collision, comprehensive, personal injury protection and uninsured/underinsured motorist coverage, TruStage customers may have the option to purchase add-ons such as roadside assistance or Liberty Mutual’s Better Car Replacement. For older cars that have been declared a total loss, this endorsement funds a replacement vehicle one model year newer with 15,000 fewer miles than the previous vehicle.
Liberty Mutual also offers special savings for teachers and a Lifetime Repair Guarantee for drivers who own their vehicle and have repairs completed at a Guaranteed Repair Network facility. TruStage customers may be eligible for these benefits depending on their profile and location. In addition, TruStage offers discounted rates to credit union members, though not all applicants qualify based on state regulations and individual profile factors.
Pros and cons of TruStage car insurance
Purchasing auto insurance through TruStage could come with certain benefits, but there are also drawbacks based on Liberty Mutual’s performance in third-party reviews.
Pros
- Lifetime Repair Guarantee available for owned vehicles repaired at a Liberty Mutual network facility
- 24/7 claims assistance available
- Many add-on endorsement options available for building a personalized auto insurance policy
- Savings available for being a credit union member
Cons
- Not underwritten by TruStage; offered primarily through Liberty Mutual but sometimes through other carriers
- Liberty Mutual ranked below average in most regions in the 2023 J.D. Power Auto Insurance study
- Liberty Mutual scored below average in the 2023 J.D. Power U.S. Auto Claims Satisfaction study
TruStage car insurance cost
Although TruStage and Liberty Mutual average car insurance rates aren’t available, looking at national rates may give you a point of comparison when looking at quotes. The national average cost of car insurance is $2,314 per year for full coverage, which includes comprehensive and collision coverage. Drivers with minimum coverage pay a national average of $644 per year. Be aware that your exact insurance premium depends on several rating factors, such as your location, driving history, age, gender and more.
To find the best car insurance company for you, request quotes from a number of insurance providers and compare the cost of your desired coverage level from each insurer.
To get a quote from TruStage, you’ll need to enter your ZIP code online or call 1-855-483-2149. Keep in mind that when you call, you will be put in contact with an agent from Liberty Mutual to finalize your quote.
TruStage customer satisfaction
It can be hard to get a clear picture of how well a given insurance company meets its customers’ needs versus other carriers. To get insight in TruStage customers’ satisfaction, Bankrate’s insurance editorial team looked at third-party ratings from J.D. Power as well as customer complaints recorded by the National Association of Insurance Commissioners (NAIC).
TruStage auto claims satisfaction
Because TruStage doesn’t write its own auto insurance policies, it doesn’t have a score in J.D. Power’s 2023 U.S. Auto Claims Satisfaction Study. However, Liberty Mutual, which issues auto policies to TruStage customers, scored well below the industry average for claims satisfaction with just 866 points out of a possible 1,000 — over 10 points below the average.
TruStage auto insurance customer complaints
The NAIC issues complaint index scores to U.S. insurance carriers based on each company’s market share and number of complaints. A score above the industry baseline of 1.00 indicates a higher-than-average number of complaints. Liberty Mutual’s 2023 NAIC score suggests that the company receives nearly twice the average number of complaints for a company of its size — but that number represents a significant reduction in customer complaints from the past few years.
TruStage car insurance discounts
If cheap car insurance is a priority, you might want to take an additional step when comparing car insurance rates and consider discount opportunities. Discounts can help lower the cost of car insurance. Availability varies by state, but credit union members applying through TruStage could receive:
- Credit union member discount: If you are a credit union member, this could be applied to your auto insurance policy for additional savings.
- Claims-free discount: Safe drivers with an incident-free driving record may be eligible for a claims-free discount, which offers savings for having a continuous history of claims-free driving.
- Multi-car discount: If you own more than one car, insuring them together could earn you a bigger discount.
You may also be eligible for additional auto insurance discounts through Liberty Mutual.
TruStage home insurance review
As with auto insurance, TruStage offers home insurance primarily through Liberty Mutual via the TruStage Auto & Home Insurance Program. Liberty Mutual has a lower Bankrate Score for home insurance at just 3.3 out of 5.0, but it offers standard coverage types like dwelling, other structures, personal property, liability and additional living expenses.
Beyond basic coverage, Liberty Mutual may offer certain endorsements, such as hurricane damage protection, water backup coverage and inflation guards. However, these products may not be available to every homeowner based on location and state regulations, so you may want to check with a Liberty Mutual agent before signing up for coverage.
Pros and cons of TruStage homeowners insurance
Along with reading TruStage insurance reviews, comparing home insurance companies is an important part of the shopping process, especially if you’re looking for the best home insurance. Here’s a quick rundown of the potential benefits and drawbacks of TruStage home insurance:
Pros
- Hurricane add-on coverage available in some states
- 24/7 customer support for insurance questions
- May earn savings by being a credit union member
Cons
- Not underwritten by TruStage
- Limited endorsements
- Second-lowest customer satisfaction score in the 2023 J.D. Power U.S. Home Insurance Study
TruStage home insurance cost
Like its auto insurance, Liberty Mutual’s average home insurance rates are not available. However, knowing the national average cost of home insurance could be a helpful benchmark when shopping. Premium data from Quadrant Information Services show that, on average, home insurance costs $2,151 per year for $300,000 in dwelling coverage.
When shopping for home insurance through TruStage, keep in mind that property insurance rates can vary based on your home’s age, condition and location, among other factors. Use the national average as a benchmark and compare quotes from multiple providers in order to find the rate that best fits your budget.
TruStage customer satisfaction
Bankrate’s insurance editorial team looked to two sources for third-party ratings of TruStage’s home insurance products. One measure of customer satisfaction is J.D. Power’s 2024 Property Claims Satisfaction Study, which measures how well insurance companies have responded to customers’ home insurance claims. We also looked at the NAIC complaint index for TruStage’s underwriting partner to determine whether the company has an above-average rate of customer complaints.
TruStage homeowners claims satisfaction
While TruStage isn’t included in J.D. Power’s 2024 Property Claims Satisfaction study, its underwriting partner, Liberty Mutual, received a score of 869 out of 1,000 — exactly on par with the industry average. Based on this information, TruStage customers can likely expect a claims experience that’s similar to other major home insurance providers.
TruStage home insurance customer complaints
For 2023, Liberty Mutual received an NAIC complaint index score of 0.58 for its homeowners insurance product, indicating a rate of customer complaints well below the industry average for a carrier of its size. That number represents a slight increase from the previous year but an overall decrease in customer complaints since 2021.
TruStage home insurance discounts
Liberty Mutual offers a wide variety of discounts for homeowners insurance policies. The discounts are broken down into three categories and typically relate to claims and policy history, features of your home and elected policy add-ons. Availability may vary by state, but these discounts could help you score a cheaper home insurance policy:
- Early shopper discount: If your current homeowners policy with a different carrier has not expired yet, this discount could be added when you apply for homeowners insurance through Liberty Mutual.
- New/renovated home discount: Homeowners who have renovated or substantially rebuilt their home may qualify for this discount.
- Savings for credit union members: If you joined TruStage as a credit union member, you may be eligible for special savings on a Liberty Mutual home insurance policy.
TruStage life insurance review
Finding the best life insurance companies can be difficult, but TruStage life insurance may be worth a look. As with its homeowners and auto insurance policies, TruStage does not underwrite and issue its own life insurance. In partnership with CMFG Life Insurance Company, another affiliate of CUNA Mutual Group, those seeking coverage could apply for different types of life insurance through TruStage, including:
- Term life insurance: Term life insurance provides short-term coverage for periods of 10, 15, 20 or 30 years. It pays out a death benefit and your monthly premium remains the same throughout the entire term.
- Whole life insurance: Whole life insurance is designed to provide coverage for your entire life as long as you pay your premiums. It builds cash value, provides a tax-free death benefit and the premium remains the same.
- Guaranteed issue life insurance: This type of product offers coverage for your entire life, and you are not required to get a medical exam or answer health-related questions in order to get a policy. Though benefits are limited during the first two years of the policy.
There are benefits and downsides to getting life insurance through TruStage. TruStage advertises life insurance with no medical exams, which could be a major advantage for some customers. You can request quotes online or through the mobile app, and coverage can start right after you submit your first payment. If you find that you no longer want the policy, you can cancel it within the first 30 days for a full refund. However, compared to life insurance policies from other carriers, TruStage life insurance may not be a good option for those wanting more than $300,000 in coverage.
Pros and cons of TruStage life insurance
Shopping for life insurance quotes can help you understand what options are available to you and which carriers offer what. Consider these pros and cons of TruStage life insurance to help you compare its life insurance products with other carriers:
Pros
- Medical exams not required
- Coverage starts after first premium payment
- Full refunds available after 30 days
Cons
- Not underwritten by TruStage directly
- Types of life insurance may be more limited compared to other carriers
- Term life coverage caps out at $300,000
TruStage life insurance riders
Adding riders on a life insurance policy can help tailor it specifically to your needs. As TruStage does not specify what riders are available, the best solution may be to contact a TruStage life insurance agent to see what you can add to your life insurance policy. If your priority is finding the cheapest life insurance available, keep in mind that the cost of life insurance may fluctuate depending on what options you add.
Compare life insurance providers quickly and easily
See which provider is right for you.
Whole life insurance combines life insurance with an investment component.
- Coverage for life
- Tax-deferred savings benefit if premiums are paid
- 3 variations of permanent insurance: whole life, universal life and variable life include investment component
Term life insurance is precisely what the name implies: an insurance policy that is good for a specific term of time.
- Fixed premium over term
- No savings benefits
- Outliving policy or policy cancellation results in no money back
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Compare TruStage with other insurers
No insurance company is the best fit for every consumer. Depending on your needs for auto, home or life insurance, you may find that another company is the right insurer for you. If you’re considering life, home or car insurance from TruStage, take time to compare it with other insurance providers.
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OVERVIEW
Bankrate identified key carrier features, coverage offerings, discounts and more
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TruStage could be a good fit for credit union members interested in no-exam life insurance or home and auto insurance from Liberty Mutual.
Read More
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State Farm may be a good option for customers seeking home, life and full coverage auto insurance from the same company, values customer service and prefers working with a local agent.
Read More
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Allstate also offers car and home insurance, as well as life insurance underwritten by third parties and a wide variety of financial products for investment and retirement planning. The company has an extensive network of local agents for those who want to call or visit a local agency for any insurance needs.
Read More
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STANDOUT FEATURES
These features are some of the carrier’s most impressive
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No medical exams
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Numerous discounts offered
Two safe driving programs
Bankrate Award for life insuranc
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Strong mobile and online tools
Teen driving training program
Bankrate Award for home insuranc
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AVG FULL COV. AUTO RATE
Average national annual cost of a full coverage auto insurance policy
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| No rates available |
$2,524 |
$2,835 |
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J.D. POWER AUTO SCORE
J.D. Power’s Auto Claims Satisfaction Study assesses customer satisfaction with the claims experience on a 1,000-point scale
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| Not Scored | 882/1000 |
889/1000 |
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AVG HOME RATE
Average national annual cost of a home insurance policy with $300K in dwelling coverage
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| No rates available |
$1,854 |
$1,959 |
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J.D. POWER HOME SCORE
J.D. Power’s Property Claims Satisfaction Study assesses customer satisfaction with the claims experience on a 1,000-point scale
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| Not Scored |
829/1000 |
809/1000 |
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AM BEST RATING
AM Best ratings assess companies’ financial strength based on historical ability to pay out claims, among other financial obligations
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| Not Scored |
A++(Superior) |
A+(Superior) |
Why you can trust Bankrate
Read our full methodologyOur insurance editorial team includes licensed agents with decades of combined experience, and we used our intimate knowledge of the industry to conduct this in-depth TruStage insurance review.
46
years of industry expertise
122
carriers reviewed
34.5K
ZIP codes examined
1.2M
quotes analyzed
Is TruStage a good insurance company?
TruStage is a legitimate company offering auto, home and life insurance policies underwritten by third parties like Liberty Mutual and CMFG Life Insurance. Because its products are geared towards credit union members, TruStage may offer advantages, including discounted prices, to customers who belong to a credit union. However, it’s still important to compare TruStage’s insurance offerings to other companies to see if those benefits are competitive compared to other offers.
What are real-life customers saying about TruStage?
TruStage includes customer reviews on their website, but to get a less filtered view of what real customers have to say, Bankrate’s insurance editorial team scoured forums, review sites and other venues for voices of real customers regarding their experience with TruStage. Overall, we found the feedback to be generally positive, with a few lukewarm comments from customers whose experience was mixed.
TrustPilot
TruStage solicits customer reviews through TrustPilot, making this the biggest repository of customer responses. While the vast majority of reviews we read were positive, some customers reported communication mix-ups or difficulty understanding their policy options.
*The quotes and citations included on this page have been verified by our editorial team and are accurate as of the posting date. Outlinked content may contain views and opinions that do not reflect the views and opinions of Bankrate.
TruStage tools and benefits
In addition to homeowners, auto and life insurance, TruStage also offers the following:
- Condominium insurance: Condo owners are typically responsible only for the interior of their unit, which this type of policy takes into account.
- Renters insurance: Renters may not need to insure the structure of the home they live in, but having insurance for your possessions, as well as loss of use and liability coverage, could offer peace of mind.
- Accidental death and dismemberment insurance: This type of insurance is designed to pay a cash benefit in the event of accidental death or loss of a body part or function, such as a limb or eyesight. Some credit unions, such as Navy Federal, offer this coverage for free through TruStage.
- Funeral insurance: Also known as burial insurance, this is a special type of whole life insurance specifically for funeral-related expenses.
Frequently asked questions about TruStage
