Tower Hill insurance review 2025
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At a glance
Score breakdown
Home
3.4
Cost & ratings
2.7
Coverage
4.3
Support
4.0
About Bankrate Score
Bankrate's take
Homeowners (particularly those in Florida) who have trouble finding insurance because they live in a high-risk area might choose Tower Hill. However, the company lacks a mobile app and some policyholders report customer service issues.
- Flood insurance or coverage for high-value homes
- Many optional endorsements
- CyberShield package available
- Watercraft and mobile home coverage
New
- December 2023: Tower Hill broke ground on a new headquarters in Alachua County. The company cited its commitment to providing home insurance to Floridians.
- June 1, 2023: Tower Hill Insurance Exchange announced it secured almost $2 billion in catastrophe reinsurance, almost $120 million more than the prior limit.
- September 2022: Following Tower Hill Prime’s exit from the Florida insurance market, Tower Hill is no longer rated by AM Best. However, in the 2023 Tower Hill Exchange Annual Report, the company noted it received an A (Exceptional) rating from Demotech.
- January 11, 2022: Due to the volatile Florida homeowners insurance market, Tower Hill has announced that it is pulling its personal lines out of the Sunshine State and instead replacing it with a reciprocal insurance model — the Tower Hill Insurance Exchange.
Tower Hill home insurance review
Bankrate's insurance editorial team analyzes insurance carriers to help readers choose the best homeowners insurance company for their personalized needs. Tower Hill is a holding company for several insurance subsidiary companies: Tower Hill Prime, Tower Hill Specialty and the Florida-specific Tower Hill Insurance Exchange. The company advertises the ability to add-on coverage types to personalize your policy, but few details about optional coverage are available online. To note, flood coverage, watercraft coverage and high-value home and personal items coverage may be available.
Florida residents should be aware that due to the ongoing home insurance crisis here, Tower Hill has modified its business practices and risk threshold in the state. Personal lines insurance, such as homeowners insurance, was previously written under Tower Hill Prime, but since 2022, policies have been renewed under Tower Hill Insurance Exchange, a reciprocal insurer in which policyholders share the risk of insuring each other and any underwriting profits. The Exchange notes that policies did renew with coverage changes, but it does not state what these coverage changes were.
Pros and cons of Tower Hill homeowners insurance
Although Tower Hill’s coverage availability varies by state, the company gives homeowners the ability to personalize their home insurance plans. Whenever you research insurance companies, it’s helpful to weigh the pros and cons of each business. Take note of the following points when considering Tower Hill Insurance.
Pros
- Endorsement options, including the “Emerald” package of enhancements, are available
- Flood insurance can potentially be purchased as an endorsement or standalone policy
- Exchange policyholders share in any underwriting profits
Cons
- Limited homeowner insurance types available outside of Florida
- No mobile app
- Not rated by J.D. Power for customer or claims satisfaction
Tower Hill home insurance cost
Based on proprietary premium data information provided by data analytics company Quadrant Information Services, the average cost for a Tower Hill homeowners insurance policy is $4,905 per year for $300,000 in dwelling coverage. Although this is only slightly higher than the national average, which is $2,258 per year for the same amount of dwelling coverage, your personal home insurance rating factors could cause your actual rates to vary.
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$150K dwelling
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Tower Hill average premium
$2,693
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National average premium
$1,388
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$300K dwelling
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Tower Hill average premium
$4,905
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National average premium
$2,258
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$350K dwelling
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Tower Hill average premium
$5,633
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National average premium
$2,517
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$450K dwelling
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Tower Hill average premium
$6,766
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National average premium
$3,039
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$750K dwelling
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Tower Hill average premium
$8,368
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National average premium
$4,333
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Compare Tower Hill homeowners insurance rates
Although the exact price you pay for home insurance varies, the cost of coverage also varies by company. Take a look at the average annual premium for other insurance providers to see how Tower Hill compares.
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$4,905
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+ $2,647 |
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$2,002
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- $256 |
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$2,574
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+ $316 |
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$1,232
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- $1,026 |
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$2,062
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- $196 |
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$1,881
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- $377 |
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$3,096
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+ $838 |
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$1,833
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- $425 |
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$2,580
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+ $322 |
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$1,729
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- $529 |
Tower Hill customer satisfaction
To conduct a holistic Tower Hill Insurance review, Bankrate analyzed more than just average premiums. We know that, for some, customer satisfaction may be just as important as cheap homeowners rates. As such, our insurance editorial team typically reviews third-party scores issued by J.D. Power for customer and claims satisfaction. However, J.D. Power did not include Tower Hill in any of its property insurance studies, probably because Tower Hill is a regional insurer.
While financial strength may not be a direct indicator of customer satisfaction, it does indicate a company's historical ability to pay out claims. According to AM Best, Tower Hill Prime has a negative outlook, and its financial strength rating has gradually slipped from A- (Excellent) to B (Fair). Since then, Tower Hill Prime has stopped participating in AM Best’s rating process and the rate was withdrawn. However, Demotech has granted a financial strength rating of A (Exceptional) to the Tower Hill Exchange and Tower Hill Prime. Since the Exchange is the exclusive Tower Hill company in Florida, this could be vital information, considering the Demotech downgrades of 2022.
Tower Hill customer complaints
The National Association of Insurance Commissioners (NAIC) logs customer complaints against insurance companies and, combined with market share data, assigns carriers complaint indexes. These indexes have a baseline of 1.00, with indexes above 1.00 indicating more complaints than expected based on the carrier's size. In contrast, carriers with indexes under 1.00 receive fewer complaints than expected based on their size. The tabbed charts below outline each subsidiary’s index.
Tower Hill Prime has a lower-than-average industry complaint index, receiving only 4 complaints according to the most recent year for which data is available.
Although the Florida-specific Tower Hill Insurance Exchange only has data available since 2022, its complaint index is well below the baseline, although the number of complaints increased slightly in the most recent year that data is available.
Tower Hill home insurance discounts
For homeowners interested in saving money, Tower Hill notes that it offers premium home insurance discounts on its website, including:
- Wind loss mitigation discounts: You could save in a variety of ways if you have windstorm mitigation features like roof-to-wall connection and opening protection.
- Senior discount: Senior-aged policyholders may save on their Tower Hill home insurance policy.
- Companion policy discount: Policyholders who hold two or more Tower Hill policies, or who have an auto or home policy with Safeco, could qualify for additional savings.
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Get personalized home insurance quotes
Answering a few quick questions to check your availability with Tower Hill
Powered by Coverage.com (NPN: 19966249)
Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.
Compare Tower Hill with other insurers
This Tower Hill Insurance review may leave you wondering if this carrier could meet your needs. Or, perhaps Tower Hill isn't available in your area. If you want to compare home insurance quotes from more carriers, you might be interested in the companies below.
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Featured
Tower Hill
3.4
Bankrate scores primarily reflect a weighted rank of industry standard ratings for financial strength and customer experience, in addition to average quoted rates. A secondary assessment of each provider's online and mobile resources and policy management options also contributed to overall ratings
Cost & ratings 2.7Coverage 4.3Support 4.0 |
Kin
2.9
Bankrate scores primarily reflect a weighted rank of industry standard ratings for financial strength and customer experience, in addition to average quoted rates. A secondary assessment of each provider's online and mobile resources and policy management options also contributed to overall ratings
Cost & ratings 3.0Coverage 4.3Support 0.5 |
Chubb
4.3
Bankrate scores primarily reflect a weighted rank of industry standard ratings for financial strength and customer experience, in addition to average quoted rates. A secondary assessment of each provider's online and mobile resources and policy management options also contributed to overall ratings
Cost & ratings 4.0Coverage 4.8Support 4.2 |
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OVERVIEW
Bankrate identified key carrier features, coverage offerings, discounts and more
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Homeowners in high-risk areas struggling to find coverage may be interested in a policy from Tower Hill. However, its digital tools are lacking and it does not offer car insurance.
Read More
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Kin's innovative approach to homeowners insurance and continued growth in high-risk states may make it worth a look for Florida residents. This company also boasts numerous discounts that could help Floridians save on their homeowners insurance policies. Unfortunately, Kin has no mobile app and limited third-party customer satisfaction data.
Read More
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Shoppers interested in Tower Hill's high-value homeowners insurance may be interested in Chubb, as this company offers extensive home insurance endorsements tailored to high-value homes. Chubb has a financial strength rating of A++ (Superior) from AM Best, but no online quoting is available and customer satisfaction information is a mixed bag.
Read More
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STANDOUT FEATURES
These features are some of the carrier’s most impressive
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Flood insurance
Watercraft insurance
Many other endorsements
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Flood insurance
Tech-forward insurance approach
Available in high-risk states
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Free home assessment services
Below-average NAIC complaints
Multiple options for coverage
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AVG FULL COV. AUTO RATE
Average national annual cost of a full coverage auto insurance policy
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| No rates available | No rates available |
$3,526 |
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J.D. POWER AUTO SCORE
J.D. Power’s Auto Claims Satisfaction Study assesses customer satisfaction with the claims experience on a 1,000-point scale
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Not Scored |
Not Scored | Not Scored |
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AVG HOME RATE
Average national annual cost of a home insurance policy with $300K in dwelling coverage
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| $4,905 | No rates available |
$3,096 |
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J.D. POWER HOME SCORE
J.D. Power’s Property Claims Satisfaction Study assesses customer satisfaction with the claims experience on a 1,000-point scale
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| Not Scored | Not Scored |
876/1000 |
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AM BEST RATING
AM Best ratings assess companies’ financial strength based on historical ability to pay out claims, among other financial obligations
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| Not Scored | Not Scored |
A++(Superior) |
Why you can trust Bankrate
Read our full methodologyOur insurance editorial team includes licensed agents with decades of combined experience, and we used our intimate knowledge of the industry to conduct this in-depth Tower Hill insurance review.
46
years of industry expertise
122
carriers reviewed
34.5K
ZIP codes examined
1.2M
quotes analyzed
Is Tower Hill a good insurance company?
Bankrate's insurance editorial team knows how important honest, thorough reviews may be when shopping for the best homeowners insurance company. We aim to leverage our real-world insurance experience to analyze companies and help our readers make wise decisions regarding their coverage.
If you live in a state where it writes policies, Tower Hill could be a reasonable insurance option, especially if you own a high-value home. In Florida, the transition to Tower Hill Insurance Exchange seems successful so far but is not without its growing pains. However, it may be appealing for homeowners looking for robust coverage add-ons in the Florida market (where even standard policies are hard to come by).
What are real-life customers saying about Tower Hill?
Tower Hill was not included in recent J.D. Power studies, nor is it rated by AM Best. To give a more well-rounded review of Tower Hill, Bankrate’s insurance editorial team looked at real-world customer comments on Reddit. Discussions surrounding Tower Hill’s home insurance are mixed. Multiple users mentioned rate increases, but this is to be expected in many of the high-risk states where Tower Hill writes policies as the weather becomes more extreme. Some Reddit commenters decided that Tower Hill’s rate raises put the company out of their budget, but others liked the company enough to stay even after a premium increase.
*The quotes and citations included on this page have been verified by our editorial team and are accurate as of the posting date. Outlinked content may contain views and opinions that do not reflect the views and opinions of Bankrate.
Tower Hill company details
- General phone number: 1-352-332-8800
- Claims: 1-800-342-3407
- Website: thig.com
- Mailing address:
Tower Hill Insurance Group
P.O. Box 147018
Gainesville, FL 32614-7018
State availability
Tower Hill Insurance and its subsidiaries are available in several states. Tower Hill Insurance Exchange only offers homeowners insurance in Florida. However, Tower Hill Specialty provides HO-3 insurance in AL, AR, AZ, GA, TX, IL, IN, LA, MO, MS, MI, NC, OH, PA, WI, SC and TN.
Tower Hill tools and benefits
In addition to home and flood insurance, Tower Hill offers other lines of insurance that may appeal to homeowners:
- Commercial insurance: Business owners in Texas, Alabama, South Carolina and Florida may be interested in looking into what business-owner (BOP) and monoline (CP) insurance options are available to them.
- Condo insurance: This type of insurance specifically protects the interior of condominium units and provides coverage for personal property, liability and loss of use.
- Renters insurance: Renters may not need to insure the home they live in, but renters insurance could insure their belongings. Similar to other property insurance, it also provides liability and loss of use coverage.
- SkiSafe: This insurance offers liability and physical damage coverage for boats, jet skis and other watercrafts.
Frequently asked questions about Tower Hill
Methodology
Bankrate utilizes Quadrant Information Services to analyze February 2025 rates for all ZIP codes and carriers in all 50 states and Washington, D.C. Quoted rates for our base profile are based on the following characteristics and coverage levels:
Dwelling coverage
$300,000Other structures coverage
$30,000Personal property coverage
$150,000Loss of use coverage
$60,000Liability coverage
$500,000Medical payment coverage
$1,000The homeowners also have a $1,000 deductible, a $500 hail deductible and a 2 percent hurricane deductible (or the next closest deductible amounts that are available) where separate deductibles apply.
These are sample rates and should be used for comparative purposes only. Your quotes will differ.
Additional profiles:
- Coverage A, Dwelling: $150,000, $350,000, $450,000, $750,000
- Coverage B, Other Structures: $15,000, $35,000, $45,000, $75,000
- Coverage C, Personal Property: $75,000, $175,000, $225,000, $375,000
- Coverage D, Loss of Use: $30,000, $70,000, $90,000, $150,000
- Coverage E, Liability: $500,000
- Coverage F, Medical Payments: $1,000
Bankrate Scores
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Cost & ratings 50%
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Coverage & savings 30%
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Support 20%
- Tier 1 (Cost & ratings): To determine how well auto and home insurance companies satisfy these priorities, our team analyzed average quoted premiums from Quadrant Information Services (if available), as well as any of the latest third-party agency ratings from J.D. Power, AM Best, Demotech and the National Association of Insurance Commissioners (NAIC).
- Tier 2 (Coverage & savings): We assessed companies’ coverage options and availability to help policyholders find a provider that balances cost with coverage. Additionally, we evaluated each company’s discount options listed on its website.
- Tier 3 (Support): To encompass the many ways a home insurance company can support policyholders, we analyzed avenues of customer accessibility along with community support. This analysis incorporated additional financial strength ratings from S&P and Moody’s and factored in a company’s corporate sustainability efforts.
Tier scores are unweighted to show the company's true score in each category out of a possible five points.
What policyholders are saying about Tower Hill
Tower Hill has 25 reviews
Dive into community reviews below and see what others think about Tower Hill.
To help serve you with relevant information, the customer reviews shown are limited to only those that this advertiser has received during the past 12 months.
recommend this insurer
In May 2024, Bankrate collaborated with market research firm SliceMR to survey over 1,500 insurance customers nationwide, asking policyholders to rate their insurer’s cost, coverage, customer support and overall experience on a five-point scale. Bankrate and SliceMR collected and analyzed these customer ratings, along with website analytics and responses to three open-ended questions regarding customer experience. Responses are based on individual policyholders’ policy details and personal experience, and therefore cannot be verified for accuracy. Users received an incentive for their feedback. All ratings are unedited and have not been reviewed or approved by insurance carriers. User-generated ratings are separate from carrier Bankrate Scores — which are calculated based on our proprietary methodology — and may not match.
Community Reviews
