Ashlyn Brooks is a finance writer with more than half a decade of experience, known for her knowledge in areas such as taxes, insurance, investing, retirement, finance news, and banking products.
Jessa Claeys is an insurance editor for Bankrate with over a decade of experience writing, editing and leading teams of content creators. She is a licensed personal lines insurance producer in Colorado. Jessa currently covers auto, home and life insurance with the goal of helping others secure a healthy financial future. Her work has been published by several insurance, personal finance and investment-focused publications, including BiggerPockets, 401(k) Specialist, BP Wealth and more.
Jessa Claeys is an insurance editor for Bankrate with over a decade of experience writing, editing and leading teams of content creators. She is a licensed personal lines insurance producer in Colorado. Jessa currently covers auto, home and life insurance with the goal of helping others secure a healthy financial future. Her work has been published by several insurance, personal finance and investment-focused publications, including BiggerPockets, 401(k) Specialist, BP Wealth and more.
At Bankrate, we strive to help you make smarter financial decisions. To help readers understand how insurance affects their finances, we have licensed insurance professionals on staff who have spent a combined 47 years in the auto, home and life insurance industries. While we adhere to strict
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At a glance
Bankrate's take
People who want a fast, basic home insurance quote and don’t need extensive coverage may find a good match in Swyfft.
Swyfft uses patented analytics to offer quick and accurate home insurance quotes by just using your address
Standard replacement cost coverage is included for both home and personal property in all homeowners policies
Optional equipment breakdown coverage for a wide range of systems and appliances, usually for $50 or less
Private flood insurance is available through Lloyd's, rated A- by AM Best
New
What’s new with Swyfft?
Swyfft, LLC, a New Jersey-based insurance firm known for its innovative approach to homeowners insurance, has come under regulatory scrutiny by the Texas Department of Insurance (TDI). In a consent order dated June 16, 2023, TDI outlined a series of violations and subsequent actions taken against Swyfft and its associate, Richard Daniel Trezza.
Swyfft and Trezza have consented to rectify their licensure oversights, which involved acting outside their general lines agency license's scope for six years. The duo was found operating as both a managing general agent (MGA) and adjuster for Texas insurers without the necessary licenses. The resolution to this oversight includes the approval of their MGA license applications, subject to a two-year probated suspension and detailed reporting obligations, as well as a joint payment of a $55,000 administrative penalty.
This enforcement action stems from a market conduct examination that uncovered Swyfft's unauthorized engagements with Clear Blue Insurance Company and Benchmark Insurance Company. Although Swyfft operates in various states with different licensing requirements, its activities in Texas fell short of the state's regulatory mandates.
Swyfft home insurance review
Swyfft home insurance sets itself apart from the rest of the insurance industry by using a patented risk-assessment process to generate personalized premiums. Swyfft could be a good option if you are looking for a technology-driven home insurance company and live in one of the states where it operates.
Although its tech-savvy approach to home insurance may be convenient for some homeowners, Swyfft may not be for everyone. Swyfft’s homeowners policies offer replacement cost coverage for your home and personal property, as well as coverage for other structures, living expenses, personal liability and medical expenses related to injuries a guest sustains on your property. However, the company only has two endorsement options available: equipment breakdown coverage and flood insurance. Its private flood insurance offering is new and only available to customers in Florida and Texas.
Policyholders should also note that Swyfft insurance policies are underwritten by several companies, including Clear Blue Insurance Company, Clear Blue Specialty Insurance Company, Benchmark Insurance Company, Topa Insurance Company and Lloyd’s (for flood insurance).
The bottom line is that while the company’s home policies are fairly comprehensive with regard to basic damage, if you want a highly customized plan, Swyfft may not be the best insurance provider for your needs.
Pros and cons of Swyfft home insurance
Pros
Technology-driven quoting with fast results
Coverage available in some high-risk states
Underwriting companies have strong financial strength ratings from AM Best and Demotech
Cons
Insurance is available in few states
Coverage options are limited
Swyfft was not rated in the J.D. Power 2023 U.S. Home Insurance Study
Swyfft customer satisfaction
One key way to evaluate insurance carriers is through third-party rating agencies, such as J.D. Power and AM Best. J.D. Power ranks companies based on customer satisfaction. AM Best rates companies based on their historical financial strength.
However, Swyfft was not included in J.D. Power’s 2023 U.S. Home Insurance Study. AM Best has not rated Swyfft either but has rated its underwriting companies. Clear Blue Specialty Insurance and Clear Blue Insurance are both rated as A- (Excellent). Benchmark Insurance Company has an A (Excellent) rating.
With this limited information, speaking to current and former policyholders may be the best way to gauge Swyfft customer satisfaction and experiences.
Swyfft homeowners insurance customer complaints
The National Association of Insurance Commissioners (NAIC) compiles formal complaints filed against companies. As mentioned, Swyfft partners with multiple underwriting companies so customer satisfaction varies based on the company you are paired with. The NAIC Complaint Index provides insights into customer complaints relative to the industry average. Here are some trends Swyfft’s underwriters have seen over the years:
Clear Blue Insurance Company: The complaint index has shown consistent improvement over the past three years, moving from higher levels in 2021 and 2022 to a much more favorable score in 2023. This trend suggests that customer satisfaction is improving over time.
Clear Blue Specialty Insurance Company: This company has had minimal complaints in recent years. Although there was a slight increase in 2023, the score remains within a reasonable range, indicating overall stable and satisfactory customer experiences.
Benchmark Insurance Company: The complaint index has been on a steady decline, reflecting a positive trend over the last three years. With one of the lowest complaint scores in 2023, Benchmark appears to maintain strong customer satisfaction.
Topa Insurance Company: After a significantly high complaint index in 2021, Topa made a notable recovery in 2022 and continues to stabilize with a much-improved score in 2023. This suggests the company has addressed previous customer concerns and has improved its service quality.
Swyfft home insurance cost
Average premiums for Swyfft home insurance are not currently available, but the home insurance quoting process can be started online or by contacting a Swyfft agent. For comparative purposes, it may be helpful to know that the U.S. average cost of home insurance for $300,000 in dwelling coverage is $2,304 annually.
Swyfft home insurance discounts
While other insurance carriers may draw you in with a wide array of available discounts, Swyfft does not make this information public on its website. You can always call to inquire about possible discounts Swyfft may have. As various third-party companies underwrite Swyfft homeowners insurance policies, available discounts may vary based on which company is writing your policy.
While not a standalone discount, Swyfft does have a Direct Repair Deductible Savings Program. With it, policyholders could receive a 10 percent discount off their non-wind deductible when filing a claim, free emergency repairs if a partner of the Swyfft network completes it and a three-year guarantee for any work completed by a vendor in the network.
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Answering a few quick questions to check your availability with Swyfft
This advertisement is powered by Coverage.com, LLC, a licensed insurance producer (NPN: 19966249) and a corporate affiliate of Bankrate. The offers and links that appear on this advertisement are from companies that compensate Coverage.com in different ways. The compensation received and other factors, such as your location, may impact what offers and links appear, and how, where and in what order they appear. While we seek to provide a wide range of offers, we do not include every product or service that may be available. Our goal is to keep information accurate and timely, but some information may not be current. Your actual offer from an advertiser may be different from the offer on this advertisement. All offers are subject to additional terms and conditions.
Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.
Compare Swyfft with other insurers
Shopping for home insurance quotes can be tricky. Whether you’re looking for the cheapest home insurance company, a trusted customer service experience or something else completely, you might find the best company by shopping around and comparing quotes. If you’re interested in Swyfft but not sure it’s the right fit, you may want to get quotes from these companies.
Swyfft vs. Kin
If Swyfft’s technology-focused approach appeals to you, consider getting a quote from Kin. Available in seven states — Alabama, Arizona, Florida, Louisiana, Mississippi, South Carolina and Virginia — Kin also applies a data-driven method to policy rating. Kin advertises an array of potential discounts but does not have many third-party customer satisfaction scores, either.
Another relatively new company, Lemonade uses artificial intelligence in everything from its quoting to its claims process. Lemonade is also a Certified B-Corp, so it could be a good choice for homeowners looking for a socially conscious company. Lemonade is also not rated by major rating bureaus, but it does have a mobile app for digital policy management. Notably, Lemonade took home the 2024 Bankrate Award for best digital home insurance company.
Hippo uses artificial intelligence to build out its home and condominium insurance policies and offers an array of coverage options and discount opportunities. However, like many insurtech options, personalized service from an insurance agent may not be available.
Our insurance editorial team includes licensed agents with decades of combined experience, and we used our intimate knowledge of the industry to conduct this in-depth Swyfft insurance review.
46
years of industry expertise
122
carriers reviewed
34.5K
ZIP codes examined
1.2M
quotes analyzed
Is Swyfft a good insurance company?
Bankrate’s Swyfft Insurance review was conducted by insurance experts who are dedicated to helping you find the best home insurance company for your needs. If you have had difficulty finding home insurance with most insurance carriers and live in one of Swyfft’s coverage areas, the company may be worth a look. The carrier also offers “excess and surplus lines'' home insurance in a few states, which provides coverage for higher-risk or unique properties. The company uses various data sources and analytics, rather than relying on application questions, to rate its insurance policies. However, there is limited information about its customer service experience, so you may want to speak with current policyholders before buying a policy.
What are real-life customers saying about Swyfft?
To gain a deeper understanding of Swyfft's customer experience, we've delved into real-life accounts from those who have engaged with the company firsthand. By sourcing feedback from both Reddit, a community-driven discussion board, and Trustpilot, a dedicated review and ratings platform, we're able to provide a well-rounded view of Swyfft from the perspective of actual policyholders. These insights offer valuable context beyond the basic facts and figures, highlighting the real-world implications of choosing Swyfft for insurance needs.
Reddit
On Reddit, customers have shared varied experiences with Swyfft, highlighting both positives and challenges. One user appreciated Swyfft for their competitive rates and swift claims process, noting a significant improvement in service compared to previous insurers. However, another user experienced a substantial increase in their renewal rate after the initial year, echoing a sentiment that the initial low rates offered by Swyfft might not be sustainable in the long term.
Reddit user 1*
Sep 2, 2018
I selected them after getting many quotes last...
I selected them after getting many quotes last year that were over-the-top expensive. The agent placed me with them very quickly. Their rates were much lower than the many quotes I had received. I was a little hesitant at first because, like you, I researched them and did not find a great deal of information. However, after I filed a claim and they paid within 30 days, I now know that they pay claims and don’t give you the runaround. Everyone I spoke with was professional. Promptly returned calls and addressed any concerns. I am pleased to say as it stands, Swyfft has eradicated any concerns I had. They have proven to be reliable insurance. I hope this post helps.
So I am currently with Swyfft. When I bought my home last year they were the cheapest rate I could find. But this year my renewal went up over 50 percent.” Another Reddit user shared their opinion on the matter, “I saw that coming with Swyfft. They had ridiculously low rates and we knew it wouldn’t last. Just about all renewals have doubled in rate and they stopped accepting new business in Harris County, Texas.
Trustpilot reviews reveal frustrations with Swyfft, particularly regarding unresponsive claim adjusters and the abrupt closure of claims without proper resolution. One review expressed dissatisfaction with the company's overall service, citing a lack of communication and managerial accessibility. Another highlighted the company's reluctance to engage with clients who have previously filed claims, suggesting a preference for customers who do not make claims, thereby questioning the company's support in times of need.
Trustpilot user 1*
Aug 15, 2023
Trash - DO NOT USE THIS COMPANY
Trash. We have been trying to reach the adjuster for a claim update. They were non-responsive for over 30 days. Then today when I finally got a hold of someone...they stated that the claim had been closed (which should have never been closed in the first place) and the adjuster no longer works for the company. Now we have to wait to see if a manager wants to re-open the claim. I was not allowed to speak to a manager because all the claims managers FOR THE ENTIRE REGION are in a meeting. Terrible service!!!!
Swyfft, like other Insurance companies, wants to insure your home, take your money and tell you that they are there for you and list all the things they will be responsible for. PROVIDING you NEVER FILE a CLAIM. If you do! They hold it against you, and worst of all. IF YOU have EVER filed a claim in the past? They want nothing to do with you. To sum it up. As long as you are a cash cow to them you are golden. Please be advised. Find a Company that will ONLY cover CATASTROPHIC Claims. That way you will not be enticed to call them for anything short of a national emergency.
*The quotes and citations included on this page have been verified by our editorial team and are accurate as of the posting date. Outlinked content may contain views and opinions that do not reflect the views and opinions of Bankrate.
Swyfft company details
There are several ways to get in touch with Swyfft.
Swyfft insurance products are available in Alabama, California, Florida, Louisiana, Massachusetts, New York and Texas.
Swyfft tools and benefits
Being a newer company, Swyfft’s policy offerings are limited outside of homeowners’ insurance. However, the company does provide commercial insurance coverage for the following in limited states:
Apartment buildings
Condominium associations
Shopping center owners and operators
Office buildings
Frequently asked questions about Swyfft
Filing a claim with Swyfft can be done on the company's website or by calling the claims department at 1-877-799-3389. To start a claim, you’ll need information including the date and time that your loss occurred, your insurance policy number and the address of the insured property.
Swyfft does not state anything about practicing corporate sustainability or giving to charitable causes online. Still, given its sparse website, this may not indicate that the company is absent from this field. It may be necessary to speak directly with a Swyfft representative to learn the details of the company's corporate sustainability practices.
Currently, Swyfft does not offer car insurance. It focuses solely on providing home insurance policies through its partners and pairings. If you are looking to bundle your home and auto policies together, Swyfft may not be the best choice for you.
Three co-owners hold Swyfft in equal parts, each with a 33 percent membership interest in the company. Those owners are Richard Trezza, Sean Maher and One Click Partners, LLC. Richard Trezza is also the CEO of Swyfft.
While we strive to evaluate and score as many insurance companies as possible, there are instances where providing a Bankrate Score is not feasible. This often occurs with insurers like Swyfft, which may collaborate with multiple third-party underwriters to offer their policies. The variability in coverage options, financial strength and other key factors across these different underwriters can lead to inconsistencies in the policy quality that a customer might receive. As a result, it becomes challenging to assign a single, definitive rating that accurately reflects the diverse experiences and products offered under the umbrella of one insurance provider.
What policyholders are saying about Swyfft
Swyfft has 24 reviews
Dive into community reviews below and see what others think about Swyfft.
4.2
24
ratings
Star ranking and total number reflects the lifetime customer reviews received while this lender has been an advertiser on Bankrate.
To help serve you with relevant information, the customer reviews shown are limited to only those that this advertiser has received during the past 12 months.
83% of consumers recommend this insurer
Score breakdown
5 stars
33%
4 stars
50%
3 stars
17%
2 stars
0%
1 star
0%
Score by category
Overall rating4.2 / 5
Original cost3.9 / 5
Coverage4.2 / 5
Customer Support4.1 / 5
How we got these ratings
In May 2024, Bankrate collaborated with market research firm SliceMR to survey over 1,500 insurance customers nationwide, asking policyholders to rate their insurer’s cost, coverage, customer support and overall experience on a five-point scale. Bankrate and SliceMR collected and analyzed these customer ratings, along with website analytics and responses to three open-ended questions regarding customer experience. Responses are based on individual policyholders’ policy details and personal experience, and therefore cannot be verified for accuracy. Users received an incentive for their feedback. All ratings are unedited and have not been reviewed or approved by insurance carriers. User-generated ratings are separate from carrier Bankrate Scores — which are calculated based on our proprietary methodology — and may not match.
Community Reviews
See what users like you are saying about Swyfft.
Anonymous Policyholder
August 20, 2024
What made you choose this insurer over others for your auto and/or home insurance?
It’s different from others and it’s the best
How does this insurer compare to insurance companies you’ve had in the past?
It give more value of insurance
Insurance Type
Home
Score by category
Original cost5/ 5
Customer Support5/ 5
Coverage4/ 5
Anonymous Policyholder
August 20, 2024
What made you choose this insurer over others for your auto and/or home insurance?
Reviews
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
Have never had a problem
Insurance Type
Home
Score by category
Original cost4/ 5
Customer Support3/ 5
Coverage3/ 5
Anonymous Policyholder
August 20, 2024
How does this insurer compare to insurance companies you’ve had in the past?
A lot cheaper
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
The price
Insurance Type
Home
Score by category
Original cost4/ 5
Customer Support2/ 5
Coverage3/ 5
Anonymous Policyholder
August 20, 2024
What made you choose this insurer over others for your auto and/or home insurance?
I selected this insurer for my auto and home coverage because of their unwavering commitment to tailored protection, impressive financial stability, and remarkably responsive claims handling, which collectively provided me with an unshakeable sense of security and peace of mind that I hadn't found elsewhere.
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
I would wholeheartedly recommend staying with this insurer due to their exceptional claims handling, which has been prompt, empathetic, and hassle-free in my experience, but I would consider leaving if their rates were to significantly increase without corresponding improvements in coverage or service, making them less competitive in the market.
Insurance Type
Home
Score by category
Original cost4/ 5
Customer Support5/ 5
Coverage4/ 5
Anonymous Policyholder
August 20, 2024
What made you choose this insurer over others for your auto and/or home insurance?
I selected this insurer because of their exceptional claims service reputation, comprehensive coverage options, and personalized policy customization, which gave me confidence that I was protected in the event of unexpected events and valued as a customer, not just a policy number.
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
I would recommend staying with this insurer because of their unparalleled claims handling efficiency and empathy, but I would consider leaving if they fail to adapt to modern technology and user experience expectations, making it difficult to manage policies and communicate with them seamlessly.
Insurance Type
Home
Score by category
Original cost4/ 5
Customer Support5/ 5
Coverage5/ 5
Anonymous Policyholder
August 20, 2024
What made you choose this insurer over others for your auto and/or home insurance?
Prompt response in case of emergency
How does this insurer compare to insurance companies you’ve had in the past?
Ease of payment and non disturbance when I couldn't pay for insurance promptly
Insurance Type
Home
Score by category
Original cost5/ 5
Customer Support5/ 5
Coverage5/ 5
Anonymous Policyholder
August 20, 2024
What made you choose this insurer over others for your auto and/or home insurance?
Because they always try their best to improve their services
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
They have better control of their customers service and if they seeze to have that. Then I will consider others.
Insurance Type
Home
Score by category
Original cost4/ 5
Customer Support4/ 5
Coverage3/ 5
Anonymous Policyholder
August 20, 2024
What made you choose this insurer over others for your auto and/or home insurance?
They've one of the best customers service and management with protective system of customers data.
How does this insurer compare to insurance companies you’ve had in the past?
They've majorly pick all customers interest and go to be more innovative and productive for the customers above their own profit which is one of thier major objective.
Insurance Type
Home
Score by category
Original cost4/ 5
Customer Support4/ 5
Coverage4/ 5
Anonymous Policyholder
August 20, 2024
What made you choose this insurer over others for your auto and/or home insurance?
Pricing
How does this insurer compare to insurance companies you’ve had in the past?
Was suggested by my mortgage company
Insurance Type
Home
Score by category
Original cost3/ 5
Customer Support5/ 5
Coverage4/ 5
Anonymous Policyholder
August 20, 2024
What made you choose this insurer over others for your auto and/or home insurance?
It’s premium quality and better than other brands
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
I will consider leaving for a better value for money elsewhere and will stay due to their reliability
Ashlyn Brooks is a finance writer with more than half a decade of experience, known for her knowledge in areas such as taxes, insurance, investing, retirement, finance news, and banking products.
Jessa Claeys is an insurance editor for Bankrate with over a decade of experience writing, editing and leading teams of content creators. She is a licensed personal lines insurance producer in Colorado. Jessa currently covers auto, home and life insurance with the goal of helping others secure a healthy financial future. Her work has been published by several insurance, personal finance and investment-focused publications, including BiggerPockets, 401(k) Specialist, BP Wealth and more.
