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Stillwater insurance review 2025

Updated Jan 08, 2025
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At a glance

Bankrate's take

Stillwater has fairly robust auto and home policies and could be a good option for homeowners in high-risk areas. The company has mixed customer satisfaction ratings, though, which could indicate that some customers are not satisfied with the service.

  • Policyholders have access to over 10 discount options for homeowners insurance.
  • A- (Excellent) rating for financial strength from AM Best
  • NAIC complaint indexes indicate that customers were previously fairly satisfied with the carrier's service, but the number of complaints filed increased substantially in 2023.

Stillwater car insurance review

Compared to other car insurance carriers, Stillwater car insurance consists of mostly standard coverage options. Drivers can fulfill their state’s minimum requirements for car insurance with bodily injury and property damage liability coverage, as well as personal injury protection in some states. Stillwater also offers collision and comprehensive coverage, uninsured/underinsured motorist coverage, medical payments, rental reimbursement and towing.

Pros and cons of Stillwater car insurance

Here’s a quick summary of Stillwater car insurance that may help you decide if it’s the right car insurance for you:

Green circle with a checkmark inside

Pros

  • Online portal and mobile app available
  • Variety of discounts available to help save on car insurance
Red circle with an X inside

Cons

  • Not ranked in J.D. Power’s 2023 Auto Claims Satisfaction Study
  • Add-on coverage options may be more limited compared to its competitors
  • Mobile app has poor ratings from both iOS and Google Play users
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Stillwater car insurance cost

Average premiums for Stillwater car insurance are not available, and it does not appear they offer online quoting for auto insurance in all states. As you request car insurance quotes, keep in mind that your rates could differ from company to company as each may weigh insurance rating factors differently. These factors include your driving history, annual mileage, type of vehicle and more. This may be important, especially if you’re looking for cheap car insurance.

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Stillwater home insurance review

Stillwater home insurance includes fairly robust add-on options for policy personalization. After selecting policy limits for standard coverage, like dwelling, personal property, loss of use and liability, homeowners can also add optional coverage types like animal liability, identity theft, extended replacement cost, scheduled personal property and water backup coverage.

In addition to endorsements, Stillwater has a long list of discounts for potential policy savings.

Pros and cons of Stillwater home insurance

When shopping for the best home insurance policy, comparing perks and drawbacks for different carriers may help you decide if a company could meet your needs. Here are some key considerations we identified with Stillwater insurance.

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Pros

  • Wide variety of endorsements for potential policy customization
  • Long list of discount options, including some uncommon options, like a utility upgrade discount
Red circle with an X inside

Cons

  • Not rated in J.D. Power’s Home Insurance Study or Digital Experience Study
  • Flood and earthquake insurance are not available
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Stillwater home insurance cost

Although Stillwater’s average home insurance rates are not available, the company does offer online home insurance quotes. Comparing quotes from different companies may help you find the best home insurance company for your needs and budget.

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Compare Stillwater with other insurers

This Stillwater Insurance review may give you a better idea on whether the company could meet your needs, but finding the best insurance company typically involves shopping around to see what rates and policy options each company might offer you. If you’re looking for alternatives to Stillwater, it may be helpful to consider the following providers.

Stillwater vs. State Farm

State Farm is the largest property and casualty insurance company in the U.S. by market share with positive third-party customer service ratings and a robust network of local agents. State Farm also has a wide array of endorsements and discounts for policy customization and potential savings, and it is available nationwide. In addition to home and auto, State Farm offers life insurance, which may be appealing to customers who prefer to meet all their insurance needs with a single company, but like Stillwater, it does not offer gap coverage for auto insurance.

Learn more: State Farm Insurance review

Stillwater vs. Tower Hill

Similar to Stillwater, Tower Hill is headquartered in Florida and familiar with the home insurance needs of Florida residents. Tower Hill also provides special home insurance plans for those with high-value homes and a tiered insurance policy structure which may appeal to customers who want a more robust policy without sorting through various endorsements. However, Tower Hill is only available in 16 states, so it may not be available in your area.

Learn more: Tower Hill Insurance review

Stillwater vs. Geico

Geico’s average car insurance rates are some of the most affordable in the nation, so it may appeal to drivers on a budget. This factor helped it tie for the 2024 Bankrate Awards for Best Budget Auto Insurance Company and Best Auto Insurance Company Overall. It also snagged an award for Best for Young Drivers. The company is well-known for having a robust online portal and mobile app for those who prefer digital policy management. Geico has a long list of discounts, but its endorsements are fairly limited, and its home and life policies are underwritten by third-party companies.

Learn more: Geico Insurance review

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Is Stillwater a good insurance company?

Bankrate's insurance editorial team uses a holistic approach to evaluate all aspects of a carrier in our insurance company reviews. Our Stillwater Insurance review aims to shed some light on this carrier’s unique offerings, customer satisfaction and historical financial strength.

When it comes to auto insurance, Stillwater car insurance may seem lackluster due to its limited options and standard discounts. However, drivers who want a simple policy may find this to be right for their needs. In contrast, Stillwater home insurance has more opportunities for add-on coverage and a long list of discounts. With mixed customer satisfaction reviews, potential policyholders may want to speak with current customers about their experience before buying a policy.

What are real-life customers saying about Stillwater?

To gain a deeper understanding of what policyholders think about Stillwater Insurance, we assessed discussions and reviews on Reddit. By exploring these first-hand customer reviews, we aim to provide a more nuanced view of the customer experience, ranging from satisfaction with claims processing to customer service interactions, helping you get a clearer picture of what it might be like to be insured by Stillwater.

Reddit

Reddit users have shared mixed experiences with Stillwater, particularly in handling claims and customer service.

Reddit user 1
Oct 23, 2023
We have a claim open with them now. It's a...
"We have a claim open with them now. It's a relatively small water damage claim (toilet's wax ring was not properly in place and so Category 3 water was leaking under the tiles of our bathrooms down to our first floor ceiling). We had an absolutely horrible incompetent agent initially and her manager that gave us the runaround for 3 months…We've had one other claim with a different insurance company maybe around 10 years ago and it was a bigger company. The way they dealt with it vs. the way Stillwater has been dealing with this one has been night and day."
Reddit user 2
Feb 5, 2020
I don't write their auto product, but I do work...
"I don't write their auto product, but I do work with them for home/renters insurance - they are a solid and stable company, the policies I sell have a good balance of pricing/coverage options, and when I've had to call over to them on behalf of a client, I've gotten good service."

Stillwater company details 

  • Customer service: 1-855-712-4092, Monday through Friday from 8 a.m. to 9 p.m. ET, and Saturday from 8 a.m. to 3 p.m. ET
  • Claims: 1-800-220-1351 or lossnotices@stillwater.com
  • Roadside assistance: 1-877-507-6114

State availability 

Stillwater Insurance is a national insurer and writes policies in all 50 states and Washington, D.C..

Stillwater tools and benefits

If you're a prospective Stillwater customer, you may be interested in these additional policy types the company offers:

  • Condominium insurance: A condominium insurance policy typically insures everything within the interior of your unit, including interior structures and personal possessions.
  • Renters insurance: As a renter, you may not need insurance for the structure of your home or apartment building, but renters insurance provides financial protection for your personal belongings as well as liability coverage.
  • Umbrella insurance: If you want additional liability protection for both your home and auto insurance policies, you could consider a personal umbrella insurance policy.
  • Landlord insurance:  A landlord policy will not cover your tenants’ belongings, but it can help protect your rental property’s physical structure and provide liability coverage.

Frequently asked questions about Stillwater

What policyholders are saying about Stillwater

CTA Stillwater has 24 reviews

Stillwater has 24 reviews

Dive into community reviews below and see what others think about Stillwater.

3.7 Star Icon
24 ratings
54% of consumers
recommend this insurer
Score breakdown
5 stars
25%
4 stars
29%
3 stars
38%
2 stars
4%
1 star
4%
Score by category
Overall rating 3.7 / 5
Original cost 3.5 / 5
Coverage 3.8 / 5
Customer Support 3.8 / 5
Verified Badge Icon How we got these ratings

In May 2024, Bankrate collaborated with market research firm SliceMR to survey over 1,500 insurance customers nationwide, asking policyholders to rate their insurer’s cost, coverage, customer support and overall experience on a five-point scale. Bankrate and SliceMR collected and analyzed these customer ratings, along with website analytics and responses to three open-ended questions regarding customer experience. Responses are based on individual policyholders’ policy details and personal experience, and therefore cannot be verified for accuracy. Users received an incentive for their feedback. All ratings are unedited and have not been reviewed or approved by insurance carriers. User-generated ratings are separate from carrier Bankrate Scores — which are calculated based on our proprietary methodology — and may not match.

Community Reviews

See what users like you are saying about Stillwater.
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Anonymous Policyholder
August 20, 2024
How does this insurer compare to insurance companies you’ve had in the past?
They are a good company that offers a low monthly fee. I feel they give people like me a opportunity to afford home insurance
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
I would only consider lleaving if their was a company that can beat their prices and coverages
Insurance Type
Home
Score by category
Original cost 5 / 5
Customer Support 4 / 5
Coverage 5 / 5
Anonymous Policyholder
August 20, 2024
What made you choose this insurer over others for your auto and/or home insurance?
The best prices
How does this insurer compare to insurance companies you’ve had in the past?
Very competitive
Insurance Type
Home
Score by category
Original cost 1 / 5
Customer Support 4 / 5
Coverage 2 / 5
Anonymous Policyholder
August 20, 2024
What made you choose this insurer over others for your auto and/or home insurance?
Good rates
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
Rates
Insurance Type
Auto + Home
Score by category
Original cost 5 / 5
Customer Support 5 / 5
Coverage 5 / 5
Anonymous Policyholder
August 20, 2024
What made you choose this insurer over others for your auto and/or home insurance?
The rates were better than any other companies.
How does this insurer compare to insurance companies you’ve had in the past?
They were easy to work with and didn't have any issues getting the insurance like in the past
Insurance Type
Auto + Home
Score by category
Original cost 4 / 5
Customer Support 4 / 5
Coverage 4 / 5
Anonymous Policyholder
August 20, 2024
How does this insurer compare to insurance companies you’ve had in the past?
I feel like it's lacking a little on my expectations. The insurance had previously. I liked a lot more. I feel like they were little bit more up-to-date my current insurance.
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
The only reason I'm going to be staying is to finish up my quiz and then going to switch the reason I would leave this company as I think other companies are just a better fit for me
Insurance Type
Auto
Score by category
Original cost 3 / 5
Customer Support 4 / 5
Coverage 4 / 5
Anonymous Policyholder
August 20, 2024
How does this insurer compare to insurance companies you’ve had in the past?
This company exceeded my expectations. They went above and beyond to make sure i had a good understanding of the way im spending my money with them
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
I would stay with them because they have treated me very well. I would consider leaving for a company with a cheaper price and good reputation
Insurance Type
Auto + Home
Score by category
Original cost 4 / 5
Customer Support 5 / 5
Coverage 4 / 5
Anonymous Policyholder
August 20, 2024
What made you choose this insurer over others for your auto and/or home insurance?
I just found it nice, a lot of people reccomended it to me and i saw an ad for it.
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
Id stay with it because the cost isnt too much, asnd i would leave if their was one with a good quality but lower price.
Insurance Type
Home
Score by category
Original cost 3 / 5
Customer Support 3 / 5
Coverage 4 / 5
Anonymous Policyholder
August 20, 2024
What made you choose this insurer over others for your auto and/or home insurance?
I heard good things about this insurance company from those around me and it was what I could afford at the time.
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
1. Has full coverage 2. Less affordable than before
Insurance Type
Auto
Score by category
Original cost 2 / 5
Customer Support 2 / 5
Coverage 5 / 5
Anonymous Policyholder
August 20, 2024
How does this insurer compare to insurance companies you’ve had in the past?
The insurance is really good and up to expectations though the prices are a bit overpriced in my opinion the coverage is amazing.
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
I recommend this one mainly through 3/5 since the prices are a bit high
Insurance Type
Auto + Home
Score by category
Original cost 3 / 5
Customer Support 4 / 5
Coverage 5 / 5
Anonymous Policyholder
August 20, 2024
What made you choose this insurer over others for your auto and/or home insurance?
More convinced of the price and customer service
How does this insurer compare to insurance companies you’ve had in the past?
It doesn’t compare ; just much hetter
Insurance Type
Auto + Home
Score by category
Original cost 3 / 5
Customer Support 3 / 5
Coverage 3 / 5
Written by
Ashlyn Brooks
Writer II, Insurance
Ashlyn Brooks is a finance writer with more than half a decade of experience, known for her knowledge in areas such as taxes, insurance, investing, retirement, finance news, and banking products.
Edited by Senior editor, Insurance
Reviewed by Director of corporate communications, Insurance Information Institute