State Auto insurance review 2024
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At a glance
Score breakdown
Auto
0.0
Home
3.9
Cost & ratings
3.3
Coverage
4.3
Support
4.5
About Bankrate Score
Bankrate's take
Policyholders who want the convenience of choosing pre-packaged auto or homeowners coverage, and don’t mind having to contact an agent for a quote, might consider State Auto as their company of choice.
- Pre-packaged home and auto help make the selection process straightforward and convenient
- Auto insurance add-on coverage options include cell phone, emergency ambulance and locksmith/key replacement
- Customer-friendly online portal available
- Only operates in 33 states
New
The acquisition of State Auto by Liberty Mutual in March 2022 marked a significant development in the insurance industry. This transaction brought more than 2,000 State Auto employees into Liberty Mutual's Global Retail Markets U.S. business unit, expanding Liberty Mutual's premium by $2.3 billion and making it the second-largest carrier in the independent agent channel. The agreement, valued at approximately $1 billion, also transitioned State Automobile Mutual Insurance Company members into members of Liberty Mutual Holding Company Inc. This merger underscores a shared commitment to the independent agency channel, with aims to enhance support for policyholders and provide growth opportunities for employees.
State Auto car insurance review
Finding the best car insurance company starts with understanding what aspects of insurance are most important to you. Based on Bankrate’s assessment, State Auto car insurance may be a good option for drivers who don’t want to spend a lot of time personalizing their car insurance. State Auto does not have a Bankrate Score for its auto insurance product and is not scored by J.D. Power. However, the company's coverage add-ons and customer-friendly online portal are noteworthy.
Drivers who want personalized coverage may opt for the company’s Standard package, while those who want the company’s set packages could pick from either the Protection Plus or AutoXtended Premier. Along with the basic coverage you’d expect, the Protection Plus package offers uncommon financial protections like cell phone coverage, emergency ambulance coverage, locksmith coverage and key replacement coverage. The AutoXtended Premier package offers everything in the Plus tier, with some coverage available at higher limits.
Beyond these package tiers, State Auto also offers additional coverage options, such as full safety glass coverage, which has no deductible for glass claims. Auto replacement cost is also available, which could cover the replacement cost of your car if it is within two model years of your policy date and deemed a total loss in an accident.
Although State Auto car insurance is robust, it’s only available in 33 states. To see if you live in an area where the company operates, you can use the agent locator tool on State Auto’s website to find a local insurance agent.
Pros and cons of State Auto car insurance
Comparing car insurance quotes can seem daunting, but making a list of pros and cons can help keep you on track. This visual representation may help you distinguish State Auto from other companies and determine where your priorities lie: coverage, online accessibility, customer service availability or something else.
Pros
- Robust coverage options that you may not find with another company
- Predetermined coverage package might appeal to shoppers new to car insurance
- Online customer portal enables users to make changes to their auto policies
Cons
- Not rated by J.D. Power
- Android mobile app may have functionality issues based on reviews on Google Play
- Customer service not available 24/7
State Auto car insurance cost
Bankrate’s insurance editorial team took an in-depth look at auto insurance premiums in 2024. According to proprietary rate data sourced by Quadrant Information Services, State Auto car insurance averages $ per year for full coverage and $ for minimum coverage. Comparably, the average cost of car insurance is $2,458 per year for a full coverage policy and $678 for a minimum coverage policy, making State Auto than the national average.
How much is State Auto car insurance?
For drivers without infractions on their record, State Auto’s full coverage car insurance rate is close to the national average. However, your rate depends on several rating factors, with your driving history being one of the most significant. Furthermore, while your overall driving record will impact your premium, each incident type could affect it differently. The tables below illustrate how much you might spend on State Auto car insurance in various scenarios.
Please note that not all car insurance companies will offer a policy to a driver with a DUI conviction. For more information, please contact the company directly.
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|---|---|---|
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Good driver, good credit
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State Auto full coverage premium
N/A
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National full coverage premium
$2,388
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State Auto full coverage premium
N/A
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National full coverage premium
$4,372
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|
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State Auto full coverage premium
N/A
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National full coverage premium
$2,893
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|
|
State Auto full coverage premium
N/A
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National full coverage premium
$3,396
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|
|
State Auto full coverage premium
N/A
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National full coverage premium
$4,586
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State Auto car insurance quotes by age
Five percent of fatal auto accidents occur with drivers aged 16 to 20 behind the wheel. Young drivers pay some of the highest car insurance premiums due to their lack of experience and, thus, higher risk (in states that allow age to be used as a rating factor). However, how much a young driver pays for State Auto car insurance depends on if they are listed as a driver on their parents’ policy or if they have their own policy, as demonstrated in the tables below. It’s also important to note that these average premiums assume that the young driver has a clean driving record. Young drivers with an incident on their driving record can expect to pay more than average.
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|
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|---|---|---|
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State Auto full coverage premium
N/A
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National full coverage premium
$5,080
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|
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State Auto full coverage premium
N/A
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National full coverage premium
$4,376
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|
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State Auto full coverage premium
N/A
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National full coverage premium
$4,818
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|
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State Auto full coverage premium
N/A
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National full coverage premium
$2,929
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|
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State Auto full coverage premium
N/A
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National full coverage premium
$2,523
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|
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State Auto full coverage premium
N/A
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National full coverage premium
$2,388
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|
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State Auto full coverage premium
N/A
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National full coverage premium
$2,135
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Compare State Auto car insurance rates
Car insurance rates can fluctuate significantly across different companies due to factors like coverage options, the insurer's risk assessment and geographical location. State Auto's car insurance rates are slightly higher than the national average and tend to be higher compared to most other companies listed. This aspect may influence potential customers to weigh the value and benefits of State Auto's coverage against its cost, considering their specific insurance needs and budget constraints.
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|---|---|---|
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N/A
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N/A
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|
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$2,743
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$874
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|
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$2,254
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$694
|
|
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$3,054
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$919
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|
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$1,921
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$565
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|
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$1,905
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$688
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|
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$2,688
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$886
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|
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$2,001
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$545
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|
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$2,036
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$750
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|
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$1,756
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$455
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State Auto customer satisfaction
Everyone may need something different in their insurance policy. Some people are most concerned with rates, while others want the highest level of service. To help those who prioritize customer satisfaction, Bankrate analyzes third-party scoring metrics to evaluate how satisfied an insurance company’s policyholders might be with their carrier.
Bankrate’s editorial team usually utilizes J.D. Power customer satisfaction scores in our analysis to understand customer satisfaction. However, State Auto was not rated in J.D. Power’s most recent studies. To give you an idea about the company’s overall approach to customer service, we included data for Liberty Mutual since it acquired State Auto in 2022. Similarly, State Auto no longer participates in AM Best’s financial strength rating system since the acquisition, so we have included the rating for Liberty Mutual instead.
State Auto auto claims satisfaction
Typically, we’d provide State Auto’s J.D. Power claims satisfaction score, but State Auto was not rated. Instead, Bankrate analyzed Liberty Mutual’s performance since the company acquired State Auto in 2022. This will give you a baseline for understanding how the company approaches claims processing. Liberty Mutual’s score is slightly below average, indicating that customers may not always be satisfied with its claims service.
State Auto auto insurance customer complaints
The National Association of Insurance Commissioners (NAIC) offers insights into customer satisfaction with insurance companies by tracking complaints. The NAIC assigns a complaint index score to each company, reflecting how it compares to others in handling customer issues. A score of 1.00 is the average, meaning the company has an expected number of complaints for its size. Scores above 1.00 indicate more complaints than average, while scores below 1.00 suggest fewer complaints. This system helps gauge a company's performance in customer service relative to its industry peers.
According to the NAIC, State Auto receives a higher-than-average number of complaints for the company’s private passenger auto insurance, as it has an index score of 2.04 for 2023. Since State Auto car insurance satisfaction data is limited, you may find it helpful to do further research by reading online policyholder reviews or speaking to family and friends insured with the company.
State Auto car insurance discounts
If you’re looking for the cheapest car insurance company, you may want to check out some of State Auto’s car insurance discounts that could help you save, including:
- State Auto Safety 360 discount: You could earn 10 percent off just by signing up for this telematics program, with the opportunity to earn up to an additional 50 percent discount at your renewal.
- State Auto start-up discount: Potential policyholders who get a quote before their original policy’s effective date could earn a discount. Savings amounts vary based on how many days in advance the quote has been requested, as well as how long the prior policy has been active.
- Accident prevention course discount: Drivers aged 21 or older with a valid driver’s license could earn this discount by taking an approved course within the last 36 months.
- Driver training discount: Drivers under age 21 could earn a discount for taking a qualifying driving course.
State Auto home insurance review
After our in-depth analysis, Bankrate’s insurance team issued State Auto home insurance a Bankrate Score of 3.9 out of 5.0. State Auto’s lower-than-average homeowners premium, coverage options and discount opportunities helped the company earn this score. Still, this score may have been higher if J.D. Power rated State Auto’s home insurance product or if coverage was available nationwide and customer support was 24/7.
Similar to its auto insurance, State Auto home insurance might be optimal for shoppers looking for predetermined coverage packages. State Auto home insurance comes in three package tiers: Standard, Protection Plus and Premier. The Standard package is the most basic tier, allowing homeowners to add coverage options based on their needs or stick with the essentials.
The Protection Plus package comes with lock replacement, $1,000 in coverage for freezer contents lost due to a power outage or breakdown and coverage for golf cart rentals. Homeowners can also add the HomeXtended endorsement, which offers more financial protection for your home and personal belongings. The Premier package automatically includes this coverage and also provides coverage for specialty high-value items like jewelry and fine art. The Premier tier also provides volunteer wrongful acts protection if the insured is legally responsible for errors or negligence while working as a volunteer.
Other optional home coverage from State Auto includes home-sharing coverage, which may be ideal for insureds who use their home for short-term rentals, along with home systems protection for AC units, computers and home security devices. State Auto also offers identity fraud, ordinance or law, service line, water backup and personal injury coverage for homeowners who want to personalize their policy.
Pros and cons of State Auto home insurance
Even the best homeowners insurance company has its drawbacks. This list of pros and cons for State Auto home insurance may help you decide if the company is a good fit for you.
Pros
- Homeowners insurance rates are lower than average
- Numerous endorsement options allow for a highly customizable policy
- Homeowners discounts available to help you save
Cons
- Not rated by J.D. Power
- No coverage or discounts specific to environmentally-friendly homes
- No online quotes
State Auto home insurance cost
In 2024, the average cost of State Auto home insurance with $300,000 in dwelling coverage is $ per year. In comparison, the national average homeowners insurance cost is $2,304 per year for the same amount of coverage. Although your rates may differ based on your location, the age of your home and other rating factors, this average rate information may come in handy when comparing quotes.
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$150K dwelling
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State Auto average premium
N/A
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National average premium
$1,394
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$300K dwelling
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State Auto average premium
N/A
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National average premium
$2,285
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$350K dwelling
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State Auto average premium
N/A
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National average premium
$2,550
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$450K dwelling
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State Auto average premium
N/A
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National average premium
$3,091
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$750K dwelling
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State Auto average premium
N/A
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National average premium
$4,525
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Compare State Auto homeowners insurance rates
Home insurance rates are subject to variation based on many factors including the insurer's specific offerings, the home's location and the desired level of coverage. While affordability is likely important to many homeowners, experts recommend looking for a balance between policy cost and coverage quality.
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N/A
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N/A
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$1,955
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- $349 |
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$2,288
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- $16 |
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$1,448
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- $856 |
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$2,411
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+ $107 |
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$1,699
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- $605 |
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$3,524
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+ $1,220 |
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$1,691
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- $613 |
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$2,935
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+ $631 |
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$1,871
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- $433 |
State Auto customer satisfaction
Understanding customer satisfaction with home insurance providers involves considering various third-party ratings. Although State Auto wasn't rated in the latest J.D. Power studies, insights into its customer service approach can be inferred from Liberty Mutual's data, given the recent acquisition. These evaluations, while not directly about State Auto, offer a glimpse into the expected service levels and customer satisfaction metrics, which are pivotal for policyholders valuing high service standards.
State Auto homeowners claims satisfaction
Since State Auto was not included in J.D. Power’s property claims satisfaction study, we looked at Liberty Mutual’s ratings because the company acquired State Auto in 2022. By comparing Liberty Mutual’s score to the industry average, you’ll get a sense of how the company handles property claims. Again, the company ranked below average for homeowners claims, but not by a lot.
State Auto home insurance customer complaints
In contrast to its auto insurance, State Auto home insurance scores are generally below the NAIC Company Complaint Index baseline, as evident by its 2023 index of 0.47. The past three years of low scores mean that very few people report complaints about State Auto home insurance to the NAIC. Homeowners who prioritize customer service may want to keep this in mind as they compare home insurance quotes.
State Auto home insurance discounts
Shoppers who need cheap homeowners insurance may be interested in the discounts State Auto has to offer, including:
- New construction discount: If your home is newly built, this discount could be added to your policy.
- Fortified home discount: You could qualify for this discount if your home meets Fortified Home standards for construction.
- Roof construction discount: Depending on the age and type of material your roof has, your homeowners policy might be eligible for this discount.
- Prior carrier discount: This discount is aimed toward homeowners insured with their previous company consistently with no lapse.
Compare State Auto with other insurers
Comparing State Auto with other insurers is an essential step in finding the insurance coverage that best fits your needs. Each carrier offers its own blend of policy options, customer service levels, discounts and pricing, making it important to weigh these factors against your personal or business insurance requirements. Considerations such as the insurer's presence in your state, the ease of filing claims, customer satisfaction ratings and the financial stability of the company can influence your decision. Engaging in thorough comparison not only helps in identifying the insurer that aligns with your priorities but also ensures that you are adequately covered while possibly saving on premiums.
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Featured
State Auto
3.9
Bankrate scores primarily reflect a weighted rank of industry standard ratings for financial strength and customer experience, in addition to average quoted rates. A secondary assessment of each provider's online and mobile resources and policy management options also contributed to overall ratings
Cost & ratings 3.3Coverage 4.3Support 4.5 |
Farmers
3.7
Bankrate scores primarily reflect a weighted rank of industry standard ratings for financial strength and customer experience, in addition to average quoted rates. A secondary assessment of each provider's online and mobile resources and policy management options also contributed to overall ratings
Cost & ratings 3.3Coverage 4.2Support 3.9 |
American Modern
Not scored
Bankrate scores primarily reflect a weighted rank of industry standard ratings for financial strength and customer experience, in addition to average quoted rates. A secondary assessment of each provider's online and mobile resources and policy management options also contributed to overall ratings
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OVERVIEW
Bankrate identified key carrier features, coverage offerings, discounts and more
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Policyholders who want the convenience of choosing pre-packaged auto or homeowners coverage, and don’t mind having to contact an agent for a quote, might consider State Auto as their company of choice.
Read More
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Farmers offers policy packages with add-ons to give insureds the opportunity to build their own insurance policy. However, unlike State Auto, it also offers life insurance products.
Read More
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American Modern offers unique policy options for homeowners and auto insurance that might not be found with other carriers. It also writes coverage in all 50 states.
Read More
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STANDOUT FEATURES
These features are some of the carrier’s most impressive
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Three packages for car insurance
Three packages of home insurance
Discounts for auto and home
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Offers accident forgiveness
Savings through bundling
Additional insurance discounts
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Savings potential for homeowners
Recreational insurance
Tailored home insurance
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AVG FULL COV. AUTO RATE
Average national annual cost of a full coverage auto insurance policy
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| No rates available | $3,332 | No rates available |
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J.D. POWER AUTO SCORE
J.D. Power’s Auto Claims Satisfaction Study assesses customer satisfaction with the claims experience on a 1,000-point scale
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| Not Scored |
882/1000 |
Not Scored |
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AVG HOME RATE
Average national annual cost of a home insurance policy with $300K in dwelling coverage
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| No rates available |
$2,647 |
No rates available |
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J.D. POWER HOME SCORE
J.D. Power’s Property Claims Satisfaction Study assesses customer satisfaction with the claims experience on a 1,000-point scale
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| Not Scored |
609/1000 |
Not Scored |
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AM BEST RATING
AM Best ratings assess companies’ financial strength based on historical ability to pay out claims, among other financial obligations
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| Not Scored |
A(Excellent) |
Not Scored |
Why you can trust Bankrate
Read our full methodologyOur insurance editorial team includes licensed agents with decades of combined experience, and we used our intimate knowledge of the industry to conduct this in-depth State Auto insurance review.
46
years of industry expertise
122
carriers reviewed
34.5K
ZIP codes examined
1.2M
quotes analyzed
Is State Auto a good insurance company?
Bankrate’s insurance editorial team includes licensed agents. We know that picking the best insurance company isn’t always easy and that honest, straightforward and knowledgeable company reviews can be an integral part of the process. Our goal is to provide you with the information and State Auto insurance reviews you need to feel empowered to make an educated decision about your coverage needs.
With that said, State Auto could be a good insurance company for you, but it depends on what you’re looking for. If you want the convenience of a prepackaged insurance policy and various coverage options, State Auto could be a top option for you. However, those who want 24/7 service or the ability to get quotes online may not find the company to be an attractive option. You may benefit from contacting a State Auto agent to ask any remaining questions you have about its insurance to better determine if the provider is a good fit.
What are real-life customers saying about State Auto?
To offer insights into State Auto's performance from those who've directly interacted with their services, we gathered opinions from real customers on platforms such as Reddit and Yelp. These sources provide a platform for users to share unfiltered experiences, whether they're positive or negative, giving potential customers a comprehensive view of what it's like to be insured by State Auto.
A Reddit user shared their frustrations with State Auto, particularly noting challenges in customer service and policy management following its acquisition by Liberty Mutual. They mentioned experiencing delays and communication issues, likening the service to outsourced support.
Yelp
Yelp reviews for State Auto present contrasting experiences. One reviewer praises the efficient and prompt customer service, particularly highlighting the convenience and speed of claims processing. Another review, however, warns against using the company, describing a problematic experience with unauthorized charges and labeling it as a scam, leading to significant inconvenience and necessitating bank intervention.
*The quotes and citations included on this page have been verified by our editorial team and are accurate as of the posting date. Outlinked content may contain views and opinions that do not reflect the views and opinions of Bankrate.
State Auto company details
Here’s how to contact State Auto:
- Phone: 1-833-724-3577
- Find a local agent: Find an Agent | State Auto
- Website: stateauto.com
- Mailing address: 518 East Broad Street, Columbus, Ohio 43215
State availability
Prior to its acquisition, State Auto insurance wrote policies in 33 states. However, it’s been acquired by Liberty Mutual, which is available in all 50 states and Washington, D.C. You can use the company’s agent locator tool to see if there is an agency near you.
State Auto tools and benefits
Beyond auto and homeowners insurance, State Auto also offers a variety of other insurance products. These include:
- Condominium insurance: Condo unit owners are typically only responsible for the interior of their units, which condo insurance provides coverage for.
- Umbrella insurance: An umbrella policy offers increased liability protection on all personal lines insurance, such as auto, home and rental property insurance.
- Renters insurance: This policy type offers coverage for personal belongings, personal liability and loss of use coverage.
- Rideshare insurance: State Auto offers coverage for drivers who transport people from place to place, which typically isn’t covered as part of a personal auto policy.
- Business auto insurance: This type of policy provides auto insurance if your business requires you to make deliveries, you drive to service locations or you manage a fleet of vehicles.
- Property inspection mobile app: Homeowners who use State Auto can utilize the company’s AI-powered self-guided property inspection mobile application to perform their property inspection.
Frequently asked questions about State Auto
Methodology
Auto
Bankrate utilizes Quadrant Information Services to analyze November 2024 rates for all ZIP codes and carriers in all 50 states and Washington, D.C. Rates are weighted based on the population density in each geographic region. Quoted rates for our base profile are based on the following characteristics and coverage levels:
Bodily injury liability
$100,000 per person$300,000 per accident
Property damage liability
$50,000 per accidentPersonal injury protection
$100,000 per accidentUninsured motorist bodily injury
$100,000 per person$300,000 per accident
Collision deductible
$500Comprehensive deductible
$500Other profiles
These are sample rates and should only be used for comparative purposes.
Home
Bankrate utilizes Quadrant Information Services to analyze November 2024 rates for all ZIP codes and carriers in all 50 states and Washington, D.C. Quoted rates for our base profile are based on the following characteristics and coverage levels:
Dwelling coverage
$300,000Other structures coverage
$30,000Personal property coverage
$150,000Loss of use coverage
$60,000Liability coverage
$500,000Medical payment coverage
$1,000Additional profiles:
- Coverage A, Dwelling: $150,000, $350,000, $450,000
- Coverage B, Other Structures: $15,000, $35,000, $45,000
- Coverage C, Personal Property: $75,000, $175,000, $225,000
- Coverage D, Loss of Use: $30,000, $70,000, $90,000
- Coverage E, Liability: $500,000
- Coverage F, Medical Payments: $1,000
These are sample rates and should only be used for comparative purposes.
Bankrate Scores
Our 2024 Bankrate Score considers variables our insurance editorial team determined impacts policyholders’ experiences with an insurance company. These rating factors include a robust assessment of each company’s product availability, financial strength ratings, online capabilities and customer and claims support accessibility. Each factor was added to a category, and these categories were weighted in a tiered approach to analyze how companies perform in key customer-impacting categories.
Each category was assigned a metric to determine performance, and the weighted sum adds up to a company’s total Bankrate Score — out of 5 points. Our scoring model provides a comprehensive view, indicating when companies excel across several key areas and highlighting where they fall short.
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Cost & ratings 50%
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Coverage & savings 30%
-
Support 20%
- Tier 1 (Cost & ratings): To determine how well auto and home insurance companies satisfy these priorities, average quoted premiums from Quadrant Information Services (if available), as well as any of the latest third-party agency ratings from J.D. Power, AM Best, Demotech and the NAIC, were analyzed.
- Tier 2 (Coverage & savings): We assessed companies’ coverage options and availability to help policyholders find a provider that balances cost with coverage. Additionally, we evaluated each company’s discount options listed on its website.
- Tier 3 (Support): To encompass the many ways an auto and home insurance company can support policyholders, we analyzed avenues of customer accessibility along with community support. This analysis incorporated additional financial strength ratings from S&P and Moody’s and factored a company’s corporate sustainability efforts.
Tier scores are unweighted to show the company's true score in each category out of a possible five points.
What policyholders are saying about State
State has 25 reviews
Dive into community reviews below and see what others think about State.
To help serve you with relevant information, the customer reviews shown are limited to only those that this advertiser has received during the past 12 months.
recommend this insurer
In May 2024, Bankrate collaborated with market research firm SliceMR to survey over 1,500 insurance customers nationwide, asking policyholders to rate their insurer’s cost, coverage, customer support and overall experience on a five-point scale. Bankrate and SliceMR collected and analyzed these customer ratings, along with website analytics and responses to three open-ended questions regarding customer experience. Responses are based on individual policyholders’ policy details and personal experience, and therefore cannot be verified for accuracy. Users received an incentive for their feedback. All ratings are unedited and have not been reviewed or approved by insurance carriers. User-generated ratings are separate from carrier Bankrate Scores — which are calculated based on our proprietary methodology — and may not match.
Community Reviews
