Ashlyn Brooks is a finance writer with more than half a decade of experience, known for her knowledge in areas such as taxes, insurance, investing, retirement, finance news, and banking products.
Lisa McArdle is an insurance editor who joined the Bankrate team in 2023. She has more than 15 years of experience writing, editing and managing content in a variety of industries, including insurance, auto news and pop culture.
Lisa McArdle is an insurance editor who joined the Bankrate team in 2023. She has more than 15 years of experience writing, editing and managing content in a variety of industries, including insurance, auto news and pop culture.
At Bankrate, we strive to help you make smarter financial decisions. To help readers understand how insurance affects their finances, we have 9 licensed insurance agents on staff who have spent a combined 78 years in the insurance industry. While we adhere to strict
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At a glance
3.9
Rating: 3.9 stars out of 5
Bankrate Score
Score breakdown
Auto
Rating: 3.9 stars out of 5
3.9
Cost & ratings
Rating: 4.33 stars out of 5
4.3
Coverage
Rating: 3.5 stars out of 5
3.5
Support
Rating: 3.6 stars out of 5
3.6
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
About Bankrate Score
Bankrate's take
Safety Insurance has received local and national recognition for its insurance technology, financial strength and company performance. Policies are only available in Maine, Massachusetts and New Hampshire, though, and discounts may be more limited than with larger carriers.
Strong Customer Service Recognition with the 2024 Deep Customer Connections Ease in Business Award
A (Excellent) financial strength rating from AM Best
Safety Shield packages for auto insurance with endorsements like emergency towing and accident forgiveness
Four home insurance packages with endorsements for replacement cost and sewer/water backup
Local agents in Maine, Massachusetts and New Hampshire offering tailored regional expertise
June 2023: Safety announced it will begin updating its customer service platform with the goal of offering instant claims payment through One Inc. One Inc will provide policyholders the option of receiving claims payouts through payment platforms like PayPal and Venmo.
December 2022: Safety finalized its acquisition of Northeast/Metrowest Insurance Agency after announcing plans to acquire the company in October 2022. This purchase absorbed the assets and operations of Northeast and Metrowest Insurance but left the company as a separate business.
Safety car insurance review
Our Safety Insurance review found that the company’s car insurance could be a good fit for Maine, Massachusetts and New Hampshire drivers who want the convenience of having a pre-built car insurance package. A big draw to Safety car insurance is its Safety Shield package, which includes additional coverage options like emergency towing, roadside assistance and more.
The package options differ slightly depending on the state. In Massachusetts, drivers may also purchase an expanded Safety Shield Plus to include accident forgiveness, expanded personal effects coverage, pet coverage, seat belt coverage and bail bonds coverage. Each package also comes with its own cost, so it might be helpful to request an auto insurance quote to see how much the additional coverage options might be.
Pros and cons of Safety car insurance
Safety car insurance could be a good choice for some, but no company is perfect. Here are some of the pros and cons of Safety’s car insurance product:
Pros
Safety Shield makes adding endorsements easy
Mobile app allows policyholders digital access to their coverage
Local agents available
Cons
Only available in three states
Discounts are limited
No online quotes
Safety car insurance cost
Although average rates can help you get an idea of what you might pay for Safety car insurance, they are not available for 2024. Based on 2023 rates we analyzed from Quadrant Information Services, policyholders with Safety have historically paid below the national average, which, for 2024, is currently $2,685 per year for full coverage or $800 per year for minimum coverage. The best way to determine the exact rates you would pay is by requesting a quote from Safety.
Safety customer satisfaction
Interpreting third-party ratings can be helpful when evaluating auto insurance companies. These ratings often reflect customer satisfaction, claims handling and financial stability. Although Safety Insurance is not featured in the 2023 U.S. Auto Claims Satisfaction Study, it is important to consider other available ratings. Safety Insurance did rank above average in the New England region of the 2024 J.D. Power Auto Insurance Study with a score of 663. Additionally, the company holds an A (Excellent) financial strength rating from AM Best, indicating its historical ability to pay claims reliably.
Safety auto insurance customer complaints
The National Association of Insurance Commissioners (NAIC) collects complaints filed against insurance companies and translates them into complaint indexes based on each carrier's market share. The baseline for NAIC company complaints is 1.0, with an index above 1.0 indicating more complaints than expected based on a carrier's size and vice versa. Over the past three years, Safety Insurance has shown remarkably low complaint index scores for its auto products.
NAIC Complaint Index for auto insurance
Line chart with 3 data points.
The chart has 1 X axis displaying Year. Data ranges from 2021-01-01 00:00:00 to 2023-01-01 00:00:00.
The chart has 1 Y axis displaying Score. Data ranges from 0 to 0.21.
End of interactive chart.
Safety car insurance discounts
One of the ways to potentially save on car insurance is by taking advantage of the discounts you qualify for. Safety doesn’t offer as many discounts as some competitors, but there are a few ways you might save. Discount offerings vary by state, but here are a few that are offered in all three states:
Multi-policy discount: Insuring your home, apartment, rental house, business or other products with Safety could earn you a discount on your auto insurance.
Student discounts: Safety offers a good student discount and student away at school discount for young drivers.
Loyalty discount: By staying with Safety for continuous years, you could receive up to a 4 percent discount off your auto insurance.
E-customer discount: If you opt to manage your policy online instead of getting paper statements, you might be able to lower your car insurance rate.
Early issuance discount: If you’re looking to switch insurance carriers, shopping in advance can save you up to 11 percent with Safety.
Safe driver discounts: Various safe driver discounts, including a telematics program, may save you between 5 and 24 percent on your policy with Safety.
This advertisement is powered by Coverage.com, LLC, a licensed insurance producer (NPN: 19966249) and a corporate affiliate of Bankrate. The offers and links that appear on this advertisement are from companies that compensate Coverage.com in different ways. The compensation received and other factors, such as your location, may impact what offers and links appear, and how, where and in what order they appear. While we seek to provide a wide range of offers, we do not include every product or service that may be available. Our goal is to keep information accurate and timely, but some information may not be current. Your actual offer from an advertiser may be different from the offer on this advertisement. All offers are subject to additional terms and conditions.
Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.
Get personalized auto insurance quotes
Answering a few quick questions to check your availability with Safety
Your information is kept secure5 digit Zip code is required
This advertisement is powered by Coverage.com, LLC, a licensed insurance producer (NPN: 19966249) and a corporate affiliate of Bankrate. The offers and links that appear on this advertisement are from companies that compensate Coverage.com in different ways. The compensation received and other factors, such as your location, may impact what offers and links appear, and how, where and in what order they appear. While we seek to provide a wide range of offers, we do not include every product or service that may be available. Our goal is to keep information accurate and timely, but some information may not be current. Your actual offer from an advertiser may be different from the offer on this advertisement. All offers are subject to additional terms and conditions.
Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.
Safety home insurance review
Safety home insurance is available in Maine, Massachusetts and New Hampshire and offers coverage for single-family homes as well as condominiums and apartments. The company offers standard coverage and has several endorsements available for added protection. This includes four packages with pre-selected endorsements: Safety Select, Safety Supreme, Supreme Plus and Safety Complete package. Each one comes with its own features and increased limits, but shared coverage options include replacement cost, sewer/water backup and increased liability amounts.
Pros and cons of Safety home insurance
Just like with its auto insurance, Safety home insurance has perks and drawbacks. When you are comparing home insurance quotes and looking for the best home insurance company for your needs, understanding each carrier’s strengths and weaknesses can be helpful.
Pros
Offers four coverage packages to simplify the shopping process
Local agents are likely familiar with the unique needs of New England homeowners
Online resource center offers helpful guides for homeowners
Cons
Only available in three states
Home Cyber Protection is not offered in Maine
Fewer discounts than many competitors
Safety home insurance cost
The national average cost of homeowners insurance is $2,267 per year for a home with $300,000 in dwelling coverage. The table below shows Safety’s average premiums across a range of dwelling limits, but keep in mind that your rates will vary based on your unique combination of rating factors.
$150K dwelling
Safety average premium
$1,240
National average premium
$1,370
$300K dwelling
Safety average premium
$1,427
National average premium
$2,267
$350K dwelling
Safety average premium
$1,542
National average premium
$2,534
$450K dwelling
Safety average premium
$1,860
National average premium
$3,066
$750K dwelling
Safety average premium
$3,104
National average premium
$4,399
*All rates displayed are average annual rates.
Compare Safety homeowners insurance rates
Homeowners insurance rates can vary significantly based on various factors such as location, home value and coverage limits. Generally, Safety Insurance offers homeowners insurance rates that are typically lower than the national average and many larger insurance carriers. This affordability can make Safety a competitive option for homeowners looking for cost-effective coverage.
Understanding third-party ratings for home insurance can help gauge an insurance company's overall satisfaction level and reliability. While Safety Insurance is not included in the 2024 J.D. Power U.S. Property Claims Satisfaction Study, it still holds an A (Excellent) financial strength rating from AM Best, which indicates its strong historical ability to pay claims. Although third-party ratings are limited for Safety's home insurance, these available ratings suggest a reliable performance in financial stability.
Safety home insurance customer complaints
The NAIC Homeowners Complaint Index provides a useful metric for understanding how often policyholders file complaints against their insurance companies. A score of 1.00 represents the industry average; scores below 1.00 indicate fewer complaints than expected for a company of its size, while scores above 1.00 indicate more complaints than expected. Safety Insurance has consistently performed well in this area. The scores below suggest that Safety Insurance receives fewer complaints than the industry average, indicating a relatively high level of customer satisfaction with its home insurance products.
NAIC Complaint Index home insurance product
Line chart with 3 data points.
The chart has 1 X axis displaying Year. Data ranges from 2021-01-01 00:00:00 to 2023-01-01 00:00:00.
The chart has 1 Y axis displaying Score. Data ranges from 0 to 0.28.
End of interactive chart.
Safety home insurance discounts
Similar to its auto insurance, Safety’s discount selections and details vary from state to state. Some key discount opportunities that may help you find cheaper home insurance include:
New home credit discount: Whether you live in Maine, Massachusetts or New Hampshire, Safety may add a credit of up to 18 percent to your home insurance if it is a brand new home.
Customer loyalty credit discount: In Maine and New Hampshire, you could earn a credit of up to 16 percent off your homeowners insurance policy
Multi-policy discount: If your personal auto insurance is with Safety, you could earn up to a 20 percent discount on your homeowners insurance. This applies to all three states.
Fire and burglar alarm discount: While the eligibility guidelines and discount levels for this vary by state, you might lower your Safety home insurance premium if you have fire and burglar alarms in your home.
This advertisement is powered by Coverage.com, LLC, a licensed insurance producer (NPN: 19966249) and a corporate affiliate of Bankrate. The offers and links that appear on this advertisement are from companies that compensate Coverage.com in different ways. The compensation received and other factors, such as your location, may impact what offers and links appear, and how, where and in what order they appear. While we seek to provide a wide range of offers, we do not include every product or service that may be available. Our goal is to keep information accurate and timely, but some information may not be current. Your actual offer from an advertiser may be different from the offer on this advertisement. All offers are subject to additional terms and conditions.
Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.
Get personalized home insurance quotes
Answering a few quick questions to check your availability with Safety
Your information is kept secure5 digit Zip code is required
This advertisement is powered by Coverage.com, LLC, a licensed insurance producer (NPN: 19966249) and a corporate affiliate of Bankrate. The offers and links that appear on this advertisement are from companies that compensate Coverage.com in different ways. The compensation received and other factors, such as your location, may impact what offers and links appear, and how, where and in what order they appear. While we seek to provide a wide range of offers, we do not include every product or service that may be available. Our goal is to keep information accurate and timely, but some information may not be current. Your actual offer from an advertiser may be different from the offer on this advertisement. All offers are subject to additional terms and conditions.
Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.
Compare Safety with other insurers
Finding the best insurance company for your needs can often involve shopping around and comparing providers. If you’re interested in Safety, you may want to compare quotes from these similar carriers.
Featured
Safety
Rating: 3.9 stars out of 5
3.9
Bankrate scores primarily reflect a weighted rank of industry standard ratings for financial strength and customer experience, in addition to average quoted rates. A secondary assessment of each provider's online and mobile resources and policy management options also contributed to overall ratings
Bankrate scores primarily reflect a weighted rank of industry standard ratings for financial strength and customer experience, in addition to average quoted rates. A secondary assessment of each provider's online and mobile resources and policy management options also contributed to overall ratings
Bankrate scores primarily reflect a weighted rank of industry standard ratings for financial strength and customer experience, in addition to average quoted rates. A secondary assessment of each provider's online and mobile resources and policy management options also contributed to overall ratings
Bankrate identified key carrier features, coverage offerings, discounts and more
Having earned national recognition for its insurance technology, financial strength, and company performance, this regional carrier offers prepackaged insurance at rates consistently lower than the national average.
The Hanover is a bigger company than Safety, providing coverage in 20 states — including Maine, Massachusetts and New Hampshire. The company could be a particularly good choice for clients with high-value homes, but its average rates are considerably higher than Safety's.
Vermont Mutual is another regional New England-based carrier, but it offers coverage in a few more states than Safety. Vermont Mutual’s mobile tools are fairly sparse, but it also has very low average home and auto rates.
The insurance market can be complicated, but Bankrate's insurance editorial team used our unique perspective to bring readers the information they need to make educated decisions when shopping for a policy.
78
years of industry experience
9
licensed staff
34.5K
ZIP codes examined
120
carriers reviewed
Is Safety a good insurance company?
Safety might be a good company if you are looking for fairly standard coverage and you live in Maine, Massachusetts or New Hampshire. The company’s low rates and giveback programs are impressive given its size, but coverage offerings and discounts don’t particularly stand out when compared to its competitors. Additionally, Safety doesn’t have many third-party reviews, which makes it difficult to assess the overall level of service satisfaction. If you’re interested in Safety, comparing quotes from a few other carriers may help you decide if the company is right for you.
What are real-life customers saying about Safety?
To provide a clearer picture of the customer experience with Safety Insurance, we have sourced real-life takes from a regional Yelp page. Since Safety caters to a niche area of the U.S., reviews can be few and far between. However, the Yelp page offers valuable insights from over 100 reviews, reflecting customers' experiences with Safety's services, claims process and customer support. Below is some varying feedback from several customers:
Yelp User 1*
Aug 21, 2014
Is Safety insurance reliable?
“Reading some of the other (negative) reviews gave me pause. But I must say, I had a positive experience with Safety Insurance. I have a Homeowner's policy with Safety and this past winter, the water pipes in my home froze while I was away. When I returned home, I discovered a water fall rushing from my upstairs bathroom, flowing through the upstairs floor, cascading into my downstairs kitchen. A water supply pipe to my upstairs bath had burst and flooded the house. The water may well have been running for days. A large portion of my small house was essentially wrecked. There wasn't a room that was untouched. It was truly a disaster. Reconstruction took nearly 5 months. However, Safety was there for me. They investigated the claim and the underlying cause -- which was traced to a faulty switch in my furnace. They appraised the damage and paid the full cost of replacement -- which was substantial. At the end of the day, reconstruction and temporary living costs approached six figures! Throughout the ordeal, my claims representative was patient, professional and responsive. I admit, there were some nervous moments early on, while I awaited the results of the claim investigation, but in the end, Safety came through and fulfilled their commitment.”
“We switched to safety insurance a few years ago through our agent. In some aspects, they have been very good. We had a terrible problem with our basement, flooding, tree roots blocking the drain. It was very expensive. We have been trying to reach the claims adjuster for weeks now and she doesn't answer her phone, We've left countless voicemails and she doesn't call back.”
“Scammers! They refused to pay for a repair due to rodent wire damage to my vehicle for which I paid $3,000 to Sullivan Tire in Boston. They and their ‘appraisal’ company teamed up to say that all the resulting car issues were not from the wire damage to the vehicle and denied my claim only paying me over $600 after a $500 deductible. Stay away from Safety, I have been an accident-free customer for several decades and I have paid 10s of thousands of dollars in insurance to them and never had any accident claims during all those years and now that I needed them, they failed me miserably. I will cancel my policy as soon as the end of the current one. STAY AWAY FROM THIS SAFETY INSURANCE. I have been a loyal customer, for what???”
Reliable claims process, but hard-to-reach adjusters
“I've used Safety since 2004 or so, my girlfriend and I both have auto policies with them and a homeowner's policy. I've had to use the auto policy two times, and the claims were processed without issue. I will say the adjuster was difficult to reach but the body shop got paid, my vehicle was fully repaired in a timely manner so I have nothing really bad to say. Thankfully, I haven't had to use the homeowner's policy. My brother has used them for a homeowner's claim and there were no problems.”
*The quotes and citations included on this page have been verified by our editorial team and are accurate as of the posting date. Outlinked content may contain views and opinions that do not reflect the views and opinions of Bankrate.
Safety company details
Here are a few ways to get in contact with Safety and the company's various departments:
Safety Insurance Company 20 Custom House Street Boston, MA 02110
Claims:
Safety Insurance Company P.O. Box 55098 Boston, MA 02205-5098
Payments:
Safety Insurance Company PO Box 371312 Pittsburgh, PA 15250-7312
Overnight payments:
Safety Insurance Company Premium Accounting Dept. PAC-12 20 Custom House St Boston, MA 02110
State availability
Safety insurance is only available in Massachusetts, New Hampshire and Maine.
Safety tools and benefits
Home and auto insurance aren’t the only insurance products Safety offers. The company also offers the following policy types and tools:
Personal umbrella insurance: Individuals who want to extend the liability on their auto and homeowners policy can do so with an umbrella policy.
Dwelling fire coverage: This coverage is available to non-owner-occupied residential properties, with either single-family or two-family occupancy.
Commercial auto: If you have a vehicle that you use for business, you may need a commercial auto insurance policy to cover your needs and risk.
Business owners insurance: This type of insurance from Safety is intended for small and medium-sized businesses, such as commercial owners of apartments and condominiums, stores, restaurants and more.
Resource center: The Safety Insurance resource center features helpful articles on common insurance topics and risk mitigation.
VIP Claims Centers: These centers are part of Safety's VIP Repair Program. Policyholders can drop their vehicle off following a covered claim and Safety will arrange the necessary repairs and make a rental vehicle available if requested.
Frequently asked questions about Safety
Safety Insurance has two programs to support local communities. Safety’s Charitable Foundation, established in 2005, provides donations to local organizations, both schools and charities, to support a variety of causes such as education, arts and culture, food banks and more. Some past beneficiaries have included Project Bread, The Boston Foundation and the Alzheimer’s Association.
Safety’s Employee Gift Matching program supports employee donations by matching contributions made to the charity of their choice. Some programs that Safety employees have contributed to include the Museum of Science, Greater Boston Food Bank and the Roxbury Latin School.
To file a claim with Safety, you can:
Call 1-800-951-2100 (in Massachusetts and New Hampshire)
Call 1-617-951-0600 (outside of Massachusetts and New Hampshire)
File online with your account login information
File in the Safety mobile app
Yes, bundled homeowners and auto policies are available with Safety Insurance. Multi-policy and bundling discounts are also available.
Methodology
Auto
Bankrate utilizes Quadrant Information Services to analyze April 2025 rates for all ZIP codes and carriers in all 50 states and Washington, D.C. Rates are weighted based on the population density in each geographic region. Quoted rates for our base profile are based on the following characteristics and coverage levels:
40 year old
Single male and female driver
2023 Toyota Camry
Primary vehicle
Good credit score
Clean driving record
Commutes 5 days
Bodily injury liability
$100,000 per person
$300,000 per accident
Property damage liability
$50,000 per accident
Personal injury protection
$100,000 per accident
Uninsured motorist bodily injury
$100,000 per person
$300,000 per accident
Collision deductible
$500
Comprehensive deductible
$500
Other profiles
Rates were calculated by evaluating our base profile with the following incidents applied: clean record (base), at-fault accident, single speeding ticket, single DUI conviction and lapse in coverage.
Rates were calculated by evaluating our base profile with the ages 18-60 (base: 40 years) applied. Depending on age, drivers may be a renter or homeowner. Age is not a contributing rating factor in Hawaii and Massachusetts due to state regulations.
These rates were calculated based on the following insurance credit tiers assigned to our drivers: “poor, average, good (base) and excellent.” Insurance credit tiers factor in your official credit scores but are not dependent on that variable alone. Four states prohibit or limit the use of credit as a rating factor in determining auto insurance rates: California, Hawaii, Massachusetts and Michigan.
These are sample rates and should only be used for comparative purposes.
Home
Bankrate utilizes Quadrant Information Services to analyze April 2025 rates for all ZIP codes and carriers in all 50 states and Washington, D.C. Quoted rates for our base profile are based on the following characteristics and coverage levels:
40 year old
Married male and female homeowners
2017 build year
Primary home
Good credit score
Clean claim history
Dwelling coverage
$300,000
Other structures coverage
$30,000
Personal property coverage
$150,000
Loss of use coverage
$60,000
Liability coverage
$500,000
Medical payment coverage
$1,000
Additional profiles:
Coverage A, Dwelling: $150,000, $350,000, $450,000
Coverage B, Other Structures: $15,000, $35,000, $45,000
Coverage C, Personal Property: $75,000, $175,000, $225,000
Coverage D, Loss of Use: $30,000, $70,000, $90,000
Coverage E, Liability: $500,000
Coverage F, Medical Payments: $1,000
These are sample rates and should only be used for comparative purposes.
Overall rating
Pie chart with 5 slices.
End of interactive chart.
5
Rating: 5 stars out of 5
Overall Score
Cost & ratings50%
Coverage & savings30%
Support20%
Each category was assigned a metric to determine performance, and the weighted sum adds up to a company’s total Bankrate Score — out of 5 points. Our scoring model provides a comprehensive view, indicating when companies excel across several key areas and highlighting where they fall short.
What policyholders are saying about Safety
Safety has 48 reviews
Dive into community reviews below and see what others think about Safety.
3.9
48
ratings
Star ranking and total number reflects the lifetime customer reviews received while this lender has been an advertiser on Bankrate.
To help serve you with relevant information, the customer reviews shown are limited to only those that this advertiser has received during the past 12 months.
75% of consumers recommend this insurer
Score breakdown
5 stars
31%
4 stars
44%
3 stars
15%
2 stars
6%
1 star
4%
Score by category
Overall rating3.9 / 5
Original cost4.0 / 5
Coverage4.1 / 5
Customer Support4.2 / 5
How we got these ratings
In May 2024, Bankrate collaborated with market research firm SliceMR to survey over 1,500 insurance customers nationwide, asking policyholders to rate their insurer’s cost, coverage, customer support and overall experience on a five-point scale. Bankrate and SliceMR collected and analyzed these customer ratings, along with website analytics and responses to three open-ended questions regarding customer experience. Responses are based on individual policyholders’ policy details and personal experience, and therefore cannot be verified for accuracy. Users received an incentive for their feedback. All ratings are unedited and have not been reviewed or approved by insurance carriers. User-generated ratings are separate from carrier Bankrate Scores — which are calculated based on our proprietary methodology — and may not match.
Community Reviews
See what users like you are saying about Safety.
Anonymous Policyholder
April 10, 2025
What made you choose this insurer over others for your auto and/or home insurance?
I switched because I wanted better customer service.
Insurance Type
Auto
Score by category
Original cost4/ 5
Customer Support4/ 5
Coverage5/ 5
Anonymous Policyholder
April 10, 2025
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
They try their best to understand the customers and find the customer perfect needs and wants.
Insurance Type
Auto + Home
Score by category
Original cost3/ 5
Customer Support5/ 5
Coverage4/ 5
Anonymous Policyholder
April 10, 2025
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
I’m very happy with them and do not expect to switch
Insurance Type
Home
Score by category
Original cost5/ 5
Customer Support5/ 5
Coverage5/ 5
Anonymous Policyholder
April 10, 2025
What made you choose this insurer over others for your auto and/or home insurance?
I seen an ad on tv and also a friend recommended it to me
Insurance Type
Auto
Score by category
Original cost4/ 5
Customer Support4/ 5
Coverage4/ 5
Anonymous Policyholder
April 10, 2025
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
Because they always look out for me and Ill always have love for them for doing what they did for me
Insurance Type
Auto
Score by category
Original cost3/ 5
Customer Support4/ 5
Coverage2/ 5
Anonymous Policyholder
April 10, 2025
What made you choose this insurer over others for your auto and/or home insurance?
The insurance company's coverage was great
Insurance Type
Auto
Score by category
Original cost5/ 5
Customer Support5/ 5
Coverage5/ 5
Anonymous Policyholder
April 10, 2025
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
I feel they have reasonable rates and we have not had any issues in dealing with them
Insurance Type
Auto
Score by category
Original cost5/ 5
Customer Support5/ 5
Coverage5/ 5
Anonymous Policyholder
April 10, 2025
What made you choose this insurer over others for your auto and/or home insurance?
I switched because my last company was slow with claim s
Insurance Type
Auto
Score by category
Original cost5/ 5
Customer Support5/ 5
Coverage4/ 5
Anonymous Policyholder
April 10, 2025
What made you choose this insurer over others for your auto and/or home insurance?
They gave me the lowest quote for my car insurance
Insurance Type
Auto
Score by category
Original cost5/ 5
Customer Support5/ 5
Coverage4/ 5
Anonymous Policyholder
April 10, 2025
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
Ashlyn Brooks is a finance writer with more than half a decade of experience, known for her knowledge in areas such as taxes, insurance, investing, retirement, finance news, and banking products.
Lisa McArdle is an insurance editor who joined the Bankrate team in 2023. She has more than 15 years of experience writing, editing and managing content in a variety of industries, including insurance, auto news and pop culture.
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