New York Central Mutual insurance review 2025

Bankrate took a deep dive into New York Central Mutual car insurance and based on our assessment, this company could be a good choice for New Yorkers who want basic coverage options and excellent customer service from a regional carrier. Beyond the standard policy options — including bodily injury liability, property damage liability, uninsured motorist coverage and personal injury protection, which are required in New York — NYCM doesn’t advertise some of the various add-on coverage options that many of the nation’s best car insurance companies offer. However, it does offer three tiers of emergency roadside assistance, plus collision and comprehensive coverage.

Although the carrier is limited to New York and the company offers basic coverage options, NYCM earned a solid auto Bankrate Score of 4.0 out of 5. NYCM also received an A+ (Superior) rating from AM Best, indicating a stable history for its financial strength, but was not rated by Standard & Poor’s (S&P). It also ranked above average in the 2024 J.D. Power Auto Insurance Study for overall customer satisfaction in the New York region for the third year.

Pros and cons of New York Central Mutual Insurance car insurance

Learning more about an insurance company could reveal whether or not it’s the best fit for your needs. When comparing car insurance carriers, here are some quick facts about New York Central Mutual Insurance car insurance:

New York Central Mutual’s home insurance offerings are pretty straightforward. In addition to the basics (dwelling, other structures, personal property, loss of use, personal liability and medical payments), NYCM offers homeowners a couple of different policy endorsements — but not as many as some of its competitors. These include scheduled personal property, service line coverage and equipment breakdown coverage. NYCM partners with Wright Flood, a private flood insurance company, to offer homeowners flood coverage.

Like its auto policies, NYCM home insurance cannot be purchased online. To get a quote, you must contact a company agent.

Pros and cons of New York Central Mutual Insurance home insurance

New York Central Mutual’s home insurance policy may not be the right fit for every New York homeowner. Here are some quick facts about the carrier and policy type:

Because of its limited availability, this NYCM insurance review may reveal that it is not the right option for everyone. If this is the case for you, here are three other insurance companies to consider:

Bankrate’s team of insurance experts, which includes licensed agents with decades of combined insurance experience, dedicate time each year to evaluating carriers to help our readers find the best coverage for their needs. Our research finds that New Yorkers who prefer a regional insurance carrier that has had longevity in the insurance market — over 100 years offering home and auto insurance — might want to look into New York Central Mutual. The carrier offers a solid list of discounts (especially for a regional carrier). Its endorsement offerings for auto insurance, however, are slightly more robust than its home insurance.

NYCM may not be best for a tech-savvy home or car owner looking to manage their insurance needs online or through a mobile app. Online quotes are not available, either, so NYCM may be better suited to someone looking for a go-to insurance “guy” to assist them with their policy.

What are real-life customers saying about New York Central Mutual?

As part of our New York Central Mutual insurance review, our insurance editorial team looked at what real customers had to say on Reddit. The general consensus around NYCM was skewed positive, with multiple policyholders citing the company’s strong customer service as a main reason for staying. But, some customers claimed that steep renewals made them look at other options.

*The quotes and citations included on this page have been verified by our editorial team and are accurate as of the posting date. Outlinked content may contain views and opinions that do not reflect the views and opinions of Bankrate.

New York Central Mutual company details

• Customer service phone number: 1-800-234-6926
• Customer service email: customerservice@nycm.com
• Sales: Contact a local agent
• Payments and billing email: accountstatus@nycm.com
• Claims phone number: 1-800-234-6926 24/7 or
• Claims email: myclaim@nycm.com

State availability

New York Central Mutual’s car and home insurance policies are only available in New York.

New York Central Mutual tools and benefits

• Condo insurance: If you own a condo, you can purchase coverage for personal liability, the interior structure of the condo and personal property under a covered loss.
• Mobile home insurance: You can purchase four types of coverage for your mobile home including coverage for the mobile home itself, other structures, contents and loss of use as long as the mobile home is less than 10 years old.
• Home insurance safety tips: NYCM wants to help homeowners stay safe and prevent potential damage. To do so, the company provides a list of safety tips on its website, broken down by season, so you can be proactive in mitigating risk.
• Business insurance: NYCM writes business insurance for over 200 classes of businesses, so you can get property damage coverage and loss of business coverage. The company writes policies for offices, restaurants, services, retail and residential or building owners.
• Valued possession coverage: If you own valuables like furs, jewelry, camera equipment, instruments, boats, snowmobiles or sports equipment, you can purchase additional coverage.

Frequently asked questions about New York Central Mutual Insurance

Bankrate utilizes Quadrant Information Services to analyze March 2025 rates for all ZIP codes and carriers in all 50 states and Washington, D.C. Rates are weighted based on the population density in each geographic region.

Auto

Quoted rates are based on a single, 40-year-old male and female driver with a clean driving record, good credit and the following full coverage limits:

• $100,000 bodily injury liability per person
• $300,000 bodily injury liability per accident
• $50,000 property damage liability per accident
• $100,000 uninsured motorist bodily injury per person
• $300,000 uninsured motorist bodily injury per accident
• $500 collision deductible
• $500 comprehensive deductible

To determine minimum coverage limits, Bankrate used minimum coverage that meets each state’s requirements. Our base profile drivers own a 2023 Toyota Camry, commute five days a week and drive 12,000 miles annually.

These are sample rates and should only be used for comparative purposes.

Age: Rates were calculated by evaluating our base profile with the ages 16-60 (base: 40 years) applied. Depending on age, drivers may be a renter or homeowner. Age is not a contributing rating factor in Hawaii and Massachusetts.

The rates for drivers ages 16-20 added to their parents' policy reflect the good student and driver's training discounts applied. The rates for drivers aged 16-20 on their own policy do not include the good student and driver's training discounts. Additionally, 25-year-old rates are based on the driver as a renter and 30+ on the driver as a homeowner.

Incidents: Rates were calculated by evaluating our base profile with the following incidents applied: clean record (base), single speeding ticket, single at-fault accident and single DUI conviction.

Credit-based insurance scores: Rates were calculated based on the following insurance credit tiers assigned to our drivers: “poor, average, good (base) and excellent.” Insurance credit tiers factor in your official credit scores but are not dependent on that variable alone. Four states prohibit or limit the use of credit as a rating factor in determining auto insurance rates: California, Hawaii, Massachusetts and Michigan.

Homeowners

Quoted rates are based on married male and female homeowners with a clean claim history, good credit and the following coverage limits:

• Coverage A, Dwelling: $150,000, $300,000, $350,000, $450,000, $750,000
• Coverage B, Other Structures: $15,000, $30,000, $35,000, $45,000, $75,000
• Coverage C, Personal Property: $75,000, $150,000, $175,000, $225,000, $375,000
• Coverage D, Loss of Use: $30,000, $60,000, $70,000, $90,000, $150,000
• Coverage E, Liability: $500,000
• Coverage F, Medical Payments: $1,000

The homeowners also have a $1,000 deductible, a $500 hail deductible and a 2 percent hurricane deductible (or the next closest deductible amounts that are available) where separate deductibles apply.

These are sample rates and should be used for comparative purposes only. Your quotes will differ.

Bankrate Scores

Our Bankrate Score considers variables our insurance editorial team determined impact policyholders’ experiences with an insurance company. These rating factors include a robust assessment of each company’s product availability, financial strength ratings, online capabilities and customer and claims support accessibility. Each factor was added to a category, and these categories were weighted in a tiered approach to analyze how companies perform in key customer-impacting categories.

Each category was assigned a metric to determine performance, and the weighted sum adds up to a company’s total Bankrate Score — out of 5 points. Our scoring model provides a comprehensive view, indicating when companies excel across several key areas and highlighting where they fall short.