Liberty Mutual insurance review 2024

Liberty Mutual’s car insurance product earned a Bankrate Score of 3.8 out of 5. The company ranked well in terms of mobile app accessibility, financial strength, coverage options and available discounts. It received an above-average rating of 717 out of 1,000 from J.D. Power for auto claims satisfaction.

In our Liberty Mutual car insurance review, we found that the company stands out for offering several uncommon add-ons that may expand your coverage. Its auto insurance options include:

• Lifetime repair guarantee: As long as you use Liberty Mutual-approved shops, the company will arrange your repairs and guarantee them for as long as you own your vehicle.
• Better car replacement: For older vehicles that are totaled, the insurer may give you enough cash to buy a car one model year newer and with 15,000 fewer miles.
• Teachers’ auto insurance: This unique policy for teachers may offer extra coverage related to incidents of vandalism, collisions and personal property damage or losses that occur while at school or driving to and from work. This option is not available in all states.
• Mexico insurance: If you are planning to drive into Mexico, you can purchase special coverage from MexPro through Liberty Mutual. Standard auto insurance policies are not valid in Mexico.

Pros and cons of Liberty Mutual car insurance

When looking for the best car insurance, it may be important to consider more than one carrier, as not all companies are the right fit for every driver. Consider this review of Liberty Mutual car insurance pros and cons to help you compare car insurance companies:

Bankrate’s Liberty Mutual home insurance review assessed coverage offerings, discount options, digital tool availability and third-party scores. Considering all factors, our insurance experts assigned the company's home insurance product a Bankrate Score of 3.3 out of 5.

Liberty Mutual scored highly in terms of coverage options and discounts. However, the company ranked below the industry average in J.D. Power's 2024 U.S. Home Insurance Study, placing near the bottom of the list of major providers. Liberty Mutual may be a good choice for shoppers looking for online home insurance management and extensive policy options. However, if you want above-average customer service, you may want to look elsewhere.

Liberty Mutual's home insurance policies include standard coverage types, including dwelling, personal property, liability and additional living expenses, plus a variety of extras. Some of the add-on coverage types available from Liberty Mutual include:

• Blanket jewelry: Homeowners who keep expensive jewelry in their home may benefit from blanket jewelry coverage, which could replace your jewelry if it gets lost or stolen with no deductible or appraisal needed.
• Water backup: This endorsement covers water damage that occurs from a covered backup or overflow incident not related to flooding and can be essential if your home has a basement.
• Inflation protection: When your policy renews, inflation protection coverage automatically adjusts your coverage limits based on inflationary impacts on replacement costs (construction materials and labor).
• Personal property replacement cost: This optional coverage is designed to replace your personal property at today's market value if damaged during a covered event unlike actual cash value coverage, which factors in depreciation.

Pros and cons of Liberty Mutual homeowners insurance

Requesting home insurance quotes and comparing carriers can help you determine which ones might fit your needs and budget. Here’s a summary of Liberty Mutual home insurance perks and drawbacks:

Liberty Mutual’s life insurance options may be somewhat limited compared to many other life insurance companies. It only offers term and whole life insurance, along with a few riders to help you customize coverage. To its credit, Liberty Mutual has a network of local agents that may help you choose the best type and amount of life insurance for you.

• Term life insurance: Term life insurance offers short-term coverage for 10, 15, 20 or 30 years. There is a death benefit, and your premium will never change during the term. Liberty Mutual’s term life insurance policies include a built-in conversion guarantee and the option to convert to permanent coverage at any time.
• Whole life insurance: Whole life insurance may build cash value, offers a tax-free death benefit and has level premiums. Liberty Mutual offers several different types of whole life insurance, including simplified issues and single premium coverage.

Liberty Mutual may not be the right carrier for everyone. If you have some doubts after this Liberty Mutual Insurance review, you might want to consider these alternatives:

Liberty Mutual, the fifth largest U.S. property/casualty insurer based on market share, offers a variety of insurance products like home, auto, renters, motorcycle, pet, life and more to customers throughout all 50 states and Washington, D.C. One of the factors that stands out with Liberty Mutual is its wide range of discounts, which may make it a competitive option for budget-conscious shoppers.

The company offers an accessible online portal and mobile app for policyholders who prefer to manage their insurance online. However, the company received lower-than-average digital service and shopping scores from J.D. Power. Mixed reviews may be a drawback for those who prioritize customer satisfaction.

What are real-life customers saying about Liberty Mutual?

To offer a broader perspective on what it's like to be insured by Liberty Mutual, we've gathered insights from actual customers sharing their experiences on platforms like Reddit and Trustpilot. This provides a valuable glimpse into the day-to-day dealings with Liberty Mutual, which can help potential customers set realistic expectations and better understand the level of service Liberty Mutual might offer. It's important to remember that individual experiences can vary.

Reddit reviews

Reddit users offer mixed feedback on Liberty Mutual. Some describe frustrating experiences with claims, highlighting inconsistencies in customer service and challenges in getting adequate compensation. Others report satisfactory dealings, noting efficient claims handling and responsive service despite limited direct communication.

Trustpilot reviews

On Trustpilot, the reviews for Liberty Mutual are polarized. One user expresses extreme dissatisfaction with handling water damage claims, citing poor customer service and difficulties with adjusters. In contrast, another user praises the company for the quick and effective resolution of a claim involving a total loss of a vehicle due to an uninsured motorist.

*The quotes and citations included on this page have been verified by our editorial team and are accurate as of the posting date. Outlinked content may contain views and opinions that do not reflect the views and opinions of Bankrate.

Liberty Mutual company details

For those seeking further information or assistance, Liberty Mutual offers several points of contact.

• Website: libertymutual.com
• Corporate mailing address: Liberty Mutual Group, Inc., 175 Berkeley Street Boston, MA 02116
• Customer service: 1-800-295-2820
• Claims: New claims can be opened online, through the Liberty Mutual app or by calling 1-800-225-2467
• Roadside assistance: 1-800-426-9898

State availability

Liberty Mutual is available in all 50 states and Washington, D.C.

Liberty Mutual tools and benefits

The following services may make Liberty Mutual a compelling choice for certain shoppers.

• Landlord insurance: If you rent a property to tenants, you may want to cover your assets with insurance specifically designed for landlords.
• Small business insurance: Liberty Mutual offers small business insurance with coverage options that include commercial auto, commercial multi-peril, commercial property, workers compensation, umbrella and equipment breakdown.
• Umbrella insurance: Umbrella insurance provides additional liability coverage for home and auto, which may be useful to cover injuries and property damage that you’re responsible for and fees associated with a lawsuit.
• Highly rated mobile app: Liberty Mutual’s app allows customers to access ID cards, request roadside assistance, file and track claims and manage a policy quickly and easily. It has a rating of 4.8 out of 5 on the App Store and a rating of 4.6 out of 5 on Google Play.
• Website tools and discounts: Liberty Mutual has a convenient and thorough website, which allows you to do everything from shopping for insurance to filing a claim. You can also request a quote. Notably, the company offers a discount of up to 10 percent for qualifying customers who purchase a customized home policy online and up to 12 percent for customers who purchase a customized auto policy online.

Frequently asked questions about Liberty Mutual

Bankrate Score methodology

Our 2024 Bankrate Score considers variables our insurance editorial team determined impacts policyholders’ experiences with an insurance company. These rating factors include a robust assessment of each company’s product availability, financial strength ratings, online capabilities and customer and claims support accessibility. Each factor was added to a category, and these categories were weighted in a tiered approach to analyze how companies perform in key customer-impacting categories.

Each category was assigned a metric to determine performance, and the weighted sum adds up to a company’s total Bankrate Score — out of 5 points. Our scoring model provides a comprehensive view, indicating when companies excel across several key areas and highlighting where they fall short.

• Tier 1 (Cost & ratings): To determine how well auto and home insurance companies satisfy these priorities, average quoted premiums from Quadrant Information Services (if available), as well as any of the latest third-party agency ratings from J.D. Power, AM Best, Demotech and the NAIC, were analyzed.
• Tier 2 (Coverage & savings): We assessed companies’ coverage options and availability to help policyholders find a provider that balances cost with coverage. Additionally, we evaluated each company’s discount options listed on its website.
• Tier 3 (Support): To encompass the many ways an auto and home insurance company can support policyholders, we analyzed avenues of customer accessibility along with community support. This analysis incorporated additional financial strength ratings from S&P and Moody’s and factored a company’s corporate sustainability efforts.

Tier scores are unweighted to show the company's true score in each category out of a possible five points.