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Farm Bureau Insurance review 2024

Updated Dec 18, 2024
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At a glance

3.9
Rating: 3.9 stars out of 5
Bankrate Score
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Auto

Rating: 3.6 stars out of 5

3.6

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Cost & ratings

Rating: 4.5 stars out of 5

4.5

Coverage

Rating: 2.5 stars out of 5

2.5

Support

Rating: 3.2 stars out of 5

3.2

Home

Rating: 4.1 stars out of 5

4.1

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Cost & ratings

Rating: 3.3 stars out of 5

3.3

Coverage

Rating: 5 stars out of 5

5.0

Support

Rating: 4.5 stars out of 5

4.5

About Bankrate Score

Bankrate's take

Farm Bureau offers an array of insurance and financial products tailored to the unique needs of each state’s customers, although the company is not available in every state and those insured must be a Farm Bureau member.

  • Coverage options and discounts are often tailored to the needs of your specific state
  • Farm Bureau members may have access to additional perks and benefits, like farm equipment discounts and travel savings
  • Most branches allow policyholders to bundle home and auto insurance for savings

Farm Bureau car insurance review

Coverage types and details will vary based on the Farm Bureau branch you are working with. For more specific information, we recommend you visit your Farm Bureau's website or contact your insurance agent. The Michigan Farm Bureau offers replacement cost coverage and roadside assistance as optional endorsements, while the Colorado Farm Bureau offers glass coverage, equipment buyback coverage and rental expense coverage.

Pros and cons of Farm Bureau car insurance

Part of researching car insurance companies is to find which carriers might be the best fit for your needs. To round out this Farm Bureau insurance review for car insurance, it may be helpful to consider these pros and cons:

Green circle with a checkmark inside

Pros

  • Some Farm Bureaus offer telematics programs
  • Multiple discounts available from most branches
  • Additional membership perks may be available, depending on branch
Red circle with an X inside

Cons

  • Not available in every state
  • Optional coverage may be more limited compared to other car insurance carriers
  • Coverage options and discounts vary by state Farm Bureau
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Farm Bureau car insurance cost

Average auto insurance premiums from Farm Bureau vary based on the state you live in, but the average cost of a full coverage Farm Bureau policy is $2,883 per year while minimum coverage averages $1,130. In comparison, the national average cost of car insurance is $2,458 per year for full coverage and $678 for minimum.

How much is Farm Bureau car insurance?

Car insurance rates are highly personalized, and your own rates will vary based on the Farm Bureau you work with and your rating factors, including your driving record. Below you can see average rates for some common driving infractions, but not that eligibility for drivers with these infractions will vary. The best way to gauge eligibility is to request personalized quotes.

Good driver, good credit
Farm Bureau full coverage premium
$2,883
National full coverage premium
$2,458
Farm Bureau full coverage premium
$5,360
National full coverage premium
$4,502
Farm Bureau full coverage premium
$3,269
National full coverage premium
$2,975
Farm Bureau full coverage premium
$4,113
National full coverage premium
$3,508
Farm Bureau full coverage premium
$5,757
National full coverage premium
$4,713

Farm Bureau car insurance quotes by age

Car insurance companies see young drivers as high risk because of their lack of experience behind the wheel and high accident rate. While drivers under the age of 18 must be insured on a parent or guardian's policy, even those over 18 can often save by staying on that shared policy — if their carrier allows it. Young drivers usually save on coverage in their 20s and 30s as long as they maintain a clean driving record.

Farm Bureau full coverage premium
$4,378
National full coverage premium
$5,229
Farm Bureau full coverage premium
$3,987
National full coverage premium
$4,501
Farm Bureau full coverage premium
$5,586
National full coverage premium
$4,972
Farm Bureau full coverage premium
$3,359
National full coverage premium
$3,031
Farm Bureau full coverage premium
$3,017
National full coverage premium
$2,622
Farm Bureau full coverage premium
$2,883
National full coverage premium
$2,458
Farm Bureau full coverage premium
$2,533
National full coverage premium
$2,220
Farm Bureau full coverage premium
$2,883
National full coverage premium
$2,458
Farm Bureau full coverage premium
$2,533
National full coverage premium
$2,220
*All rates displayed are average annual rates. Rates are based on our good driver profile, with 16- and 18-year-old drivers added to their parents’ policy.

Compare Farm Bureau car insurance rates

Most insurance experts recommend comparing quotes from various carriers to find the most affordable rates. Not all carriers weigh rating factors equally, so the cheapest carrier for your neighbor may not be the cheapest for you. Below you can see how average rates from the Farm Bureau compare to some other large carriers.

$2,883
$1,130
$3,060
$987
$2,418
$706
$3,081
$925
$1,992
$585
$1,934
$697
$2,688
$886
$1,996
$543
$2,127
$767
$1,775
$463
$1,934
$697
$2,688
$886
$1,996
$543
$2,127
$767
$1,775
$463

Farm Bureau customer satisfaction

When it comes to grading insurance companies for customer satisfaction, third-party agencies can help. Some, like J.D. Power, conduct annual studies of insurance companies and rank insurers based on billing process and policy information, customer interaction, policy offerings, policy pricing and overall customer satisfaction.

With Farm Bureau, it’s important to remember that the carrier is made up of different companies that operate on a state level. For this reason, be sure to review your state’s Farm Bureau when it comes to customer service experience.

Various branches of Farm Bureau insurance ranked well in the 2024 J.D. Power U.S. Auto Insurance Study. These include the Michigan Farm Bureau, which ranked above-average in the North Central region, the North Carolina,Tennessee and Kentucky Farm Bureaus, which scored above average in the Southeast region, and the Texas Farm Bureau, which ranked above-average in the Texas region.

Additionally, Farm Bureau is recognized for its financial strength with an A (Excellent) rating from AM Best, indicating a strong ability to meet its ongoing insurance obligations.

Farm Bureau auto insurance customer complaints

The National Association of Insurance Commissioners (NAIC) tracks complaints against insurance companies. These complaints are categorized by product type and compared against a company's market share to calculate complaint indexes. The index has a baseline of 1.00 with a figure above 1.00 indicating more complaints than expected and vice versa.

The NAIC splits up indexes for Farm Bureau Insurance by state subsidiary companies, so you will need to look up the complaint index for your specific branch to get an idea of how many complaints are filed against the company for its home or auto product.

Farm Bureau car insurance discounts

Available discounts will vary based on which bureau you're working with. We took a look at the Michigan Farm Bureau as an example. This branch offers a handful of discounts that could help you save money on your car insurance premium. Some common savings are available, including a multi-policy discount and a good student discount. If you’re looking for the cheapest car insurance, a few of the more unique ways to save include:

  • Young driver safety program: This program not only helps newer drivers learn safe driving habits, but can also reduce their car insurance policy premiums.
  • Driveology: Farm Bureau’s telematics program tracks your driving patterns and could earn you a discount on your coverage.
  • Driven to Safety discount: This is a second discount earned by drivers who join the Driveology program.
  • Claim-free discount: This discount’s availability varies by state, but can be earned by drivers who remain accident-free and file fewer claims.
  • Low mileage discount: Drivers who drive less than 7,500 miles annually could earn this discount.
  • Continued in-force credit: Drivers who continue to renew their car insurance with Farm Bureau can earn loyalty credit on future renewals.

Discount options vary by state, and eligibility can vary based on your personal rating factors. The best way to find the savings opportunities that you qualify for is to talk with an agent.

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Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.

Get personalized auto insurance quotes

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Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.

Farm Bureau home insurance review

If you are looking for home insurance coverage, you may want to get a quote from your state's Farm Bureau. Although coverage options and details will vary based on your state bureau, most bureaus offer standard home insurance policies with a few options for customization, and it could be a good choice for homeowners looking for solid, basic coverage.

Pros and cons of Farm Bureau homeowners insurance

Choosing a homeowners insurance company can seem difficult, especially when it comes to comparing multiple carriers. Here’s a quick summary of the pros and cons of Farm Bureau home insurance:

Green circle with a checkmark inside

Pros

  • Ability to bundle home and auto insurance coverage with most branches
  • Various discounts available to help save on premium
  • Coverage options may be tailored to your state's risk factors
Red circle with an X inside

Cons

  • Home insurance policy isn’t available nationwide
  • Some optional coverage types could vary by state
  • Digital tools may not be as robust as some competitors
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Farm Bureau home insurance cost

When searching for home insurance quotes, cost may be an important factor. The average cost of homeowners insurance throughout the country is $2,304 per year for $300,000 in dwelling coverage. Comparatively, the average cost of a Farm Bureau policy is $3,120 for the same amount of coverage. The state you live in will play an important factor in your quoted premium, as will the size of your home, any recent renovations, chosen coverage levels and more. Requesting quotes from more than one company will help you find the cheapest home insurance for your needs.

$150K dwelling
Farm Bureau average premium
$2,061
National average premium
$1,406
$300K dwelling
Farm Bureau average premium
$3,120
National average premium
$2,304
$350K dwelling
Farm Bureau average premium
$3,476
National average premium
$2,571
$450K dwelling
Farm Bureau average premium
$4,153
National average premium
$3,118
$750K dwelling
Farm Bureau average premium
$6,181
National average premium
$4,549

Compare Farm Bureau homeowners insurance rates

Home insurance rates vary greatly based on your home and personal characteristics, but each company has its own rating algorithm, so your quoted rates will vary from carrier to carrier. Comparing personalized rates is the most accurate way to understand what you might pay for  coverage.

$3,120
+ $816
$1,984
- $320
$2,289
- $15
$1,451
- $853
$2,448
+ $144
$1,772
- $532
$3,567
+ $1,263
$1,698
- $606
$2,485
+ $181
$1,871
- $433
$1,772
- $532
$3,567
+ $1,263
$1,698
- $606
$2,485
+ $181
$1,871
- $433

Farm Bureau customer satisfaction

Understanding third-party ratings for home insurance can offer valuable insights into a carrier's performance. Agencies like J.D. Power typically conduct comprehensive annual studies, ranking insurers on aspects such as billing processes, policy information clarity, customer interactions, the range of policy offerings, pricing and overall satisfaction. Farm Bureau's A (Excellent) rating from AM Best indicates a robust financial foundation, suggesting the company is generally well-equipped to fulfill its insurance commitments. When considering these ratings, it's beneficial to consider how they might reflect on your specific insurance needs and preferences.

In regards to J.D. Power’s 2023 Home Insurance Study, it is conducted on a nationwide scale. With Farm Bureau’s limited availability, it is understandable that the carrier did not rank compared to insurance companies that are available in every state. For a better understanding of Farm Bureau’s home insurance policies, it may be helpful to reach out to current policyholders to learn more about their experience.

Farm Bureau home insurance customer complaints

As with auto insurance, Farm Bureau NAIC complaint indexes vary based on the state branch. To look at an example, the Florida Farm Bureau has a 2023 home insurance complaint index of 0.3, indicating fewer complaints than expected. Most of the Farm Bureaus we looked at had similarly low indexes.

Farm Bureau home insurance discounts

As with automobile policies, most Farm Bureau home insurance companies offer policyholders several ways to reduce the cost of their homeowners policies. Some common discounts, like multi-policy and protective advice, are commonly offered, but some branches offer more specialized savings. For example, with the Michigan Farm Bureau, these include:

  • New home: If you live in a newly-built home, you might qualify for this discount.
  • New roof: Newer roofs are less likely to be damaged and can result in savings on your home insurance with Farm Bureau.
  • Continued in-force credit: This discount may reward you for your time with and loyalty to Farm Bureau.
  • Protective device credit: If you have a security device or pay for a service, this could help lower your premium.
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Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.

Farm Bureau life insurance review

Farm Bureau life insurance options vary based on the branch you're working with, but many bureaus offer several types of life insurance, such as term life, whole life and indexed universal life insurance.

While life insurance rates don’t typically vary as much between different insurance providers as other types of insurance products, you may still want to shop around with the best life insurance companies to make sure the product you purchase fits your situation. Requesting quotes from more than one carrier can help you learn what options are available to you.

Pros and cons of Farm Bureau Insurance life insurance

When shopping around for life insurance, you’ll also need to consider the carrier as well as its offerings. Here’s a brief overview of some of the pros and cons of Farm Bureau life insurance:

Green circle with a checkmark inside

Pros

  • Most bureaus offer a wide variety of policy types
  • Farm Bureau membership may come with additional perks and deals
  • Home and auto are also available from most bureaus, which could simplify policy management
Red circle with an X inside

Cons

  • Service and digital tools may vary based on the bureau you work with
  • Medical exams may be required
  • Guaranteed whole life not available in Montana

Farm Bureau life insurance riders

Each of Farm Bureau’s life insurance policy types comes with a specific set of endorsement options. Depending on the branch you work with, some customizations for Farm Bureau life insurance may include:

  • Living benefits: Some Farm Bureau term policies may give you the option to access a portion of your death benefit early if you are diagnosed with a terminal illness and have purchased this endorsement.
  • Term coverage for children: This endorsement provides term life insurance for children between one week and 23 years old.
  • Guaranteed re-entry: This endorsement allows you to renew your term coverage without a medical exam when your term ends.

Compare life insurance providers quickly and easily

See which provider is right for you.

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Compare Farm Bureau with other insurers

Searching for the best insurance company means finding the one that fits all your needs. If you’re unsure about Farm Bureau, you may want to consider these alternatives:

Farm Bureau Insurance vs. Erie

As another regional carrier, Erie may be a good fit for those who want a local option for their home, auto and life insurance needs. Similar to Farm Bureau, Erie also offers another life insurance option for flexibility. Its ERIExpress life program is intended for individuals aged 18-55 and may not require a medical exam.

Learn more: Erie Insurance review

Farm Bureau Insurance vs. Safeco

Safeco is a more widely available carrier compared to Farm Bureau and also offers auto and home insurance. Its auto insurance comes with optional add-ons like new vehicle replacement, diminishing deductibles and a unique claims free cash back program that rewards drivers up to 2.5 percent of their policy premium every six months they don’t have an accident.

Learn more: Safeco Insurance review

Farm Bureau Insurance vs. New Jersey Mutual (NJM)

New Jersey Mutual Insurance (NJM) only offers coverage for home and auto insurance in Connecticut, Maryland, New Jersey, Ohio and Pennsylvania. However, it could be the right fit for those who don’t live within Farm Bureau’s coverage areas but still want to find a regional carrier to meet their insurance needs.

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Why you can trust Bankrate

Read our full methodology

Our insurance editorial team includes licensed agents with decades of combined experience, and we used our intimate knowledge of the industry to conduct this in-depth Farm Bureau insurance review.

46

years of industry expertise

122

carriers reviewed

34.5K

ZIP codes examined

1.2M

quotes analyzed

Is Farm Bureau a good insurance company?

Many Farm Bureau home, auto and life insurance policies come with a variety of attractive discounts and coverage add-ons to help customers personalize their own policy. Additionally, Farm Bureau policies may be specifically tailored to your region, and bureau membership may come with added perks and benefits.

However, Farm Bureau’s average home rates are higher than the national average, which may not make it an attractive option for shoppers on a budget. Ultimately, we recommend investigating your local bureau's coverage options, discounts and customer service metrics for more information.

What are real-life customers saying about Farm Bureau?

Gathering insights from real-life customers offers a broad overview of the Farm Bureau insurance experience. We've sourced firsthand accounts from Reddit and ConsumerAffairs where users actively share their experiences with insurance companies.

Reddit

Reddit discussions on Farm Bureau Insurance reveal a spectrum of customer experiences. On one end, some users express frustration with agent responsiveness, particularly when it comes to handling policy inquiries and claims. Conversely, others commend their agents for exceptional service, highlighting prompt callbacks and effective communication as key strengths.

Reddit user 1
Nov 1, 2023
I currently have a homeowners policy with...
“I currently have a homeowners policy with Florida Farm Bureau in South Florida. My agent won’t respond to my emails and tried to make me pay for a wind mitigation report after receiving new windows and doors. He only reaches out to try to sell me life insurance every so often.”
Reddit user 2
Nov 9, 2023
My agent with Farm Bureau is in Winter Haven...
“My agent with Farm Bureau is in Winter Haven, FL he is fabulous! They always answer phones (except 12-1 lunchtime) and email. Anytime I’ve left a voicemail they called right back.”

ConsumerAffairs

Feedback on ConsumerAffairs paints a varied picture of Farm Bureau's services as well. Some policyholders appreciate the seamless integration of multiple policies and the convenience of automatic payments, highlighting clear communication and understandable answers regarding policy options and coverage. However, there are grievances, particularly in the life insurance domain, where beneficiaries describe the claims process as stressful and customer service as lacking in empathy and professionalism.

ConsumerAffairs user 1
Sep 29, 2020
I bought a life insurance policy along with auto...
Rating: 4 stars out of 5
“I bought a life insurance policy along with auto insurance and they applied a small rate discount. I liked having all insurance together. Of course they offer automatic payment too. I believe that you will receive understandable answers to any questions regarding policy choices and coverage.”
ConsumerAffairs user 2
Jan 5, 2018
Please don't use Farm Bureau Financial Services...
Rating: 1 stars out of 5
“Please don't use Farm Bureau Financial Services for life insurance for your loved ones. I am a beneficiary of one of their policies, and it is a stressful experience. First, they claimed that my mom had made phone calls to them on dates that were *after she had died*. Second, they are rude by way of being brusque. I tried to complain, but it turns out that this department is pretty much just a room with three women, including the manager.”

Farm Bureau company details

Contact information for Farm Bureau Insurance will depend on which state branch you work with. This list of state Farm Bureaus may help you get started.

State availability

Most states offer Farm Bureau coverage or affiliated coverage through a state Farm Bureau. Hawaii and Alaska are the only states that do not offer affiliated coverage through a Farm Bureau branch.

Farm Bureau Insurance tools and benefits

Farm Bureau offers more than just home, auto and life insurance. Here’s a sampling of the other benefits Farm Bureau members may be able to access depending on their location:

  • Financial planning: This includes planning for investments, college, retirement, estate and more.
  • Farm and ranch insurance: Farm Bureau got its start insuring farmers and ranchers and continues to insure them today.
  • Business insurance: If you run your own business, it may be worthwhile to check out Farm Bureau’s offerings.
  • Various member benefits: Farm Bureau members can receive savings like hotels, pharmacies, rental cars, farm equipment and even theme parks. Additionally, members can take part in several programs, like competitive events for young farmers and ranchers, and participate in advocacy.

Frequently asked questions about Farm Bureau

Methodology

Bankrate utilizes Quadrant Information Services to analyze November 2024 rates for all ZIP codes and carriers in all 50 states and Washington, D.C. 

Auto

Rates are weighted based on the population density in each geographic region. Quoted rates are based on a 40-year-old male and female driver with a clean driving record, good credit and the following full coverage limits:

  • $100,000 bodily injury liability per person
  • $300,000 bodily injury liability per accident
  • $50,000 property damage liability per accident
  • $100,000 uninsured motorist bodily injury per person
  • $300,000 uninsured motorist bodily injury per accident
  • $500 collision deductible
  • $500 comprehensive deductible

To determine minimum coverage limits, Bankrate used minimum coverage that meets each state’s requirements. Our base profile drivers own a 2022 Toyota Camry, commute five days a week and drive 12,000 miles annually.

These are sample rates and should only be used for comparative purposes.

Age: Rates were calculated by evaluating our base profile with the ages 16-60 (base: 40 years) applied. Depending on age, drivers may be a renter or homeowner. Age is not a contributing rating factor in Hawaii and Massachusetts due to state regulations.

The rates for drivers ages 16-20 added to their parents' policy reflect the good student and driver's training discounts applied. The rates for drivers aged 16-20 on their own policy do not include the good student and driver's training discounts. Additionally, 25-year-old rates are based on the driver as a renter and 30+ on the driver as a homeowner.

Incidents: Rates were calculated by evaluating our base profile with the following incidents applied: clean record (base), single speeding ticket and single at-fault accident.

Credit-based insurance scores: Rates were calculated based on the following insurance credit tiers assigned to our drivers: “poor, average, good (base) and excellent.” Insurance credit tiers factor in your official credit scores but are not dependent on that variable alone. Four states prohibit or limit the use of credit as a rating factor in determining auto insurance rates: California, Hawaii, Massachusetts and Michigan.

Homeowners

Quoted rates are based on married male and female homeowners with a clean claim history, good credit and the following coverage limits:

  • Coverage A, Dwelling: $150,000, $300,000, $350,000, $450,000, $750,000
  • Coverage B, Other Structures: $15,000, $30,000, $35,000, $45,000, $75,000
  • Coverage C, Personal Property: $75,000, $150,000, $175,000, $225,000, $375,000
  • Coverage D, Loss of Use: $30,000, $60,000, $70,000, $90,000, $150,000
  • Coverage E, Liability: $500,000
  • Coverage F, Medical Payments: $1,000

The homeowners also have a $1,000 deductible, a $500 hail deductible and a 2 percent hurricane deductible (or the next closest deductible amounts that are available) where separate deductibles apply.

These are sample rates and should be used for comparative purposes only. Your quotes will differ.

Bankrate Scores

Our 2024 Bankrate Score considers variables our insurance editorial team determined impacts policyholders’ experiences with an insurance company. These rating factors include a robust assessment of each company’s product availability, financial strength ratings, online capabilities and customer and claims support accessibility. Each factor was added to a category, and these categories were weighted in a tiered approach to analyze how companies perform in key customer-impacting categories.

Each category was assigned a metric to determine performance, and the weighted sum adds up to a company’s total Bankrate Score — out of 5 points. Our scoring model provides a comprehensive view, indicating when companies excel across several key areas and highlighting where they fall short.

5
Rating: 5 stars out of 5
Overall Score
  • Cost & ratings 50%
  • Coverage & savings 30%
  • Support 20%
  • Tier 1 (Cost & ratings): To determine how well auto and home insurance companies satisfy these priorities, average quoted premiums from Quadrant Information Services (if available), as well as any of the latest third-party agency ratings from J.D. Power, AM Best, Demotech and the NAIC, were analyzed.
  • Tier 2 (Coverage & savings): We assessed companies’ coverage options and availability to help policyholders find a provider that balances cost with coverage. Additionally, we evaluated each company’s discount options listed on its website.
  • Tier 3 (Support): To encompass the many ways an auto insurance company can support policyholders, we analyzed avenues of customer accessibility along with community support. This analysis incorporated additional financial strength ratings from S&P and Moody’s and factored a company’s corporate sustainability efforts.

Tier scores are unweighted to show the company's true score in each category out of a possible five points.

What policyholders are saying about Farm Bureau

CTA Farm Bureau has 25 reviews

Farm Bureau has 25 reviews

Dive into community reviews below and see what others think about Farm Bureau.

4.2 Star Icon
25 ratings
Info Icon
76% of consumers
recommend this insurer
Score breakdown
5 stars
48%
4 stars
28%
3 stars
24%
2 stars
0%
1 star
0%
Score by category
Overall rating 4.2 / 5
Original cost 3.4 / 5
Coverage 4.2 / 5
Customer Support 4.2 / 5
Verified Badge Icon How we got these ratings

In May 2024, Bankrate collaborated with market research firm SliceMR to survey over 1,500 insurance customers nationwide, asking policyholders to rate their insurer’s cost, coverage, customer support and overall experience on a five-point scale. Bankrate and SliceMR collected and analyzed these customer ratings, along with website analytics and responses to three open-ended questions regarding customer experience. Responses are based on individual policyholders’ policy details and personal experience, and therefore cannot be verified for accuracy. Users received an incentive for their feedback. All ratings are unedited and have not been reviewed or approved by insurance carriers. User-generated ratings are separate from carrier Bankrate Scores — which are calculated based on our proprietary methodology — and may not match.

Community Reviews

See what users like you are saying about Farm Bureau.
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Anonymous Policyholder
August 20, 2024
What made you choose this insurer over others for your auto and/or home insurance?
The rates and deposit
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
Lower down payment amounts
Insurance Type
Auto
Score by category
Original cost 4 / 5
Customer Support 5 / 5
Coverage 4 / 5
Anonymous Policyholder
August 20, 2024
What made you choose this insurer over others for your auto and/or home insurance?
Had them for years and cheapest around.
How does this insurer compare to insurance companies you’ve had in the past?
Better customer service
Insurance Type
Home
Score by category
Original cost 4 / 5
Customer Support 5 / 5
Coverage 4 / 5
Anonymous Policyholder
August 20, 2024
How does this insurer compare to insurance companies you’ve had in the past?
There are many branches in my place of residence to make face consultation and handling affairs more convenient.
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
I am used to the service it provides
Insurance Type
Auto
Score by category
Original cost 3 / 5
Customer Support 4 / 5
Coverage 5 / 5
Anonymous Policyholder
August 20, 2024
What made you choose this insurer over others for your auto and/or home insurance?
My dad spoke highly of them and had experience with them as well. They were offering decent rates at the time - liked that they are a 'smaller' business compared to bigger ones like allstate and state farm. We also had a bad experience with Allstate who was our insurance previously.
How does this insurer compare to insurance companies you’ve had in the past?
They are more communicative, they seem to care about our home and auto if any issues arise, they have decent rates
Insurance Type
Auto + Home
Score by category
Original cost 3 / 5
Customer Support 4 / 5
Coverage 4 / 5
Anonymous Policyholder
August 20, 2024
How does this insurer compare to insurance companies you’ve had in the past?
Personalized attention at all levels of need from obtaining insurance to claims. Easy to get answers when needed.
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
Quick access to agent when I need help. If I had to wait on hold for a long time and do not get any help with claim or insurance issues I would change
Insurance Type
Auto + Home
Score by category
Original cost 5 / 5
Customer Support 5 / 5
Coverage 5 / 5
Anonymous Policyholder
August 20, 2024
What made you choose this insurer over others for your auto and/or home insurance?
Convenience
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
Convenience is number one reason to stay. The number one reason I would consider leaving is the fact that I have to pay yearly dues
Insurance Type
Home
Score by category
Original cost 2 / 5
Customer Support 2 / 5
Coverage 3 / 5
Anonymous Policyholder
August 20, 2024
What made you choose this insurer over others for your auto and/or home insurance?
The price and coverage
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
Price
Insurance Type
Auto
Score by category
Original cost 5 / 5
Customer Support 5 / 5
Coverage 5 / 5
Anonymous Policyholder
August 20, 2024
What made you choose this insurer over others for your auto and/or home insurance?
My father uses them
How does this insurer compare to insurance companies you’ve had in the past?
I feel the premiums are too high
Insurance Type
Auto
Score by category
Original cost 1 / 5
Customer Support 4 / 5
Coverage 5 / 5
Anonymous Policyholder
August 20, 2024
What made you choose this insurer over others for your auto and/or home insurance?
Cconvenience
How does this insurer compare to insurance companies you’ve had in the past?
Meets epectations
Insurance Type
Home
Score by category
Original cost 3 / 5
Customer Support 3 / 5
Coverage 3 / 5
Anonymous Policyholder
August 20, 2024
How does this insurer compare to insurance companies you’ve had in the past?
It's great
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
It's great
Insurance Type
Auto
Score by category
Original cost 5 / 5
Customer Support 5 / 5
Coverage 5 / 5
Written by
Ashlyn Brooks
Writer II, Insurance
Ashlyn Brooks is a finance writer with more than half a decade of experience, known for her knowledge in areas such as taxes, insurance, investing, retirement, finance news, and banking products.
Edited by Editor, Insurance