R.E. Hawley is a senior writer for Bankrate. Prior to joining Bankrate’s insurance editorial team in 2024, they worked as senior writer for a popular car ownership and insurance comparison app, leading a team of over a dozen writers in creating customer-focused financial advice content on topics ranging from insurance to vehicle reliability and auto loan refinance. R.E. holds a personal lines insurance license.
Jessa Claeys is an insurance editor for Bankrate with over a decade of experience writing, editing and leading teams of content creators. She is a licensed personal lines insurance producer in Colorado. Jessa currently covers auto, home and life insurance with the goal of helping others secure a healthy financial future. Her work has been published by several insurance, personal finance and investment-focused publications, including BiggerPockets, 401(k) Specialist, BP Wealth and more.
Jessa Claeys is an insurance editor for Bankrate with over a decade of experience writing, editing and leading teams of content creators. She is a licensed personal lines insurance producer in Colorado. Jessa currently covers auto, home and life insurance with the goal of helping others secure a healthy financial future. Her work has been published by several insurance, personal finance and investment-focused publications, including BiggerPockets, 401(k) Specialist, BP Wealth and more.
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At a glance
Bankrate's take
Those who value the personalized service a brick-and-mortar company may provide over a mobile app or online portal might consider Commonwealth Casualty as their company of choice. However, policies are only available in three states.
Only available in AZ, OH and TX
Local agents and claims adjusters available
Multiple add-ons for auto and home insurance
Not rated by J.D. Power
Commonwealth Casualty car insurance review
Bankrate’s insurance editorial team used their real-world industry expertise to conduct an extensive Commonwealth Casualty Insurance review. Based on our assessment, drivers looking for no-frills car insurance in Arizona, Ohio or Texas may find Commonwealth Casualty car insurance ideal.
In the case of Commonwealth Casualty, “no-frills” means two things: a lack of digital tools and fairly basic coverage offerings. There’s no Commonwealth Casualty app, and online policy management options are limited. As for coverage, the company offers all the standard options — liability, comprehensive, collision and uninsured/underinsured motorist coverage, including uninsured motorist property damage where available — but further add-ons are limited. You can add roadside assistance, vanishing deductibles, rental reimbursement, rideshare insurance and waivers for glass damage (Commonwealth calls this “safety equipment coverage”). But if you’d like gap insurance, accident forgiveness or other add-ons, you may want to work with a different auto insurance company.
Pros and cons of Commonwealth Casualty car insurance
Gathering car insurance quotes can be intimidating, especially if you aren’t sure about your priorities for coverage. This is where a list of pros and cons can help. Determining your must-haves and what benefits you could do without may help you find the coverage that best fits your needs.
Pros
Rideshare coverage offered
Vanishing deductibles available
Online payments accepted
Cons
Financial strength not rated by AM Best
High number of NAIC customer complaints
Discount information is limited
Commonwealth Casualty car insurance cost
Rate data for Commonwealth Casualty is not available, so you will need to contact the company and request a quote for more information regarding their car insurance premiums. You can compare the rate you get from Commonwealth Casualty with quotes from other companies, as well as the national average cost of auto insurance.
According to rate information from data analytics company Quadrant Information Services, the national average cost of car insurance is $2,692 per year for a full coverage policy. Minimum coverage averages $808 per year. However, car insurance companies use several factors to determine how much to charge individuals, so you could be paying more or less than average.
Commonwealth Casualty customer satisfaction
For some, customer service is just as important as cheap rates, so to evaluate this metric, Bankrate’s insurance editorial team typically reviews third-party scores from J.D. Power. However, J.D. Power does not include Commonwealth Casualty in its studies due to its small size and limited customer base.
Bankrate also reviews companies’ financial strength. Although financial strength may not directly link with customer satisfaction, it does evaluate whether a company has historically had the means to pay out claims when necessary. Commonwealth Casualty earned a financial strength rating of A- (Excellent) from AM Best.
Commonwealth Casualty auto insurance customer complaints
Another way to quantify customer satisfaction is by analyzing the National Association of Insurance Commissioners (NAIC) Complaint Index. The NAIC tallies the consumer complaints it receives regarding an insurance company and its product lines and converts these complaints to an index. An average — or baseline — number of complaints is 1.00. A score greater than 1.00 indicates more complaints than average based on a carrier’s market share, and a score less than 1.00 indicates fewer complaints.
Commonwealth Casualty does not fare well per the NAIC in the personal auto category. While complaints dropped by about 50 percent from 2022 to 2023, the carrier still receives triple the number of complaints expected compared to the industry average. This may be a sign that Commonwealth Casualty is improving its customer service practices, but customers still report considerable issues.
NAIC Complaint Index for auto insurance
Line chart with 3 data points.
The chart has 1 X axis displaying Year. Data ranges from 2021-01-01 00:00:00 to 2023-01-01 00:00:00.
The chart has 1 Y axis displaying Score. Data ranges from 3.05 to 6.11.
End of interactive chart.
Commonwealth Casualty car insurance discounts
One of the biggest limitations to Commonwealth Casualty car insurance is that there are few car insurance discounts available. The only advertised discount is a multi-policy discount, which can help you get a lower rate if you bundle your auto and home or renters insurance with Commonwealth.
You may also save on your car insurance by enrolling in Commonwealth’s vanishing deductible program. For each year that you do not have a claim, your deductible could drop by $100, with savings of up to $500. If you are a safe driver, taking advantage of this program can potentially help you save money. It’s important to note that adding the program to your policy will likely increase your premium, but the cost could be offset by the deductible savings if you file a claim.
This advertisement is powered by Coverage.com, LLC, a licensed insurance producer (NPN: 19966249) and a corporate affiliate of Bankrate. The offers and links that appear on this advertisement are from companies that compensate Coverage.com in different ways. The compensation received and other factors, such as your location, may impact what offers and links appear, and how, where and in what order they appear. While we seek to provide a wide range of offers, we do not include every product or service that may be available. Our goal is to keep information accurate and timely, but some information may not be current. Your actual offer from an advertiser may be different from the offer on this advertisement. All offers are subject to additional terms and conditions.
Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.
Get personalized auto insurance quotes
Answering a few quick questions to check your availability with Commonwealth Casualty
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This advertisement is powered by Coverage.com, LLC, a licensed insurance producer (NPN: 19966249) and a corporate affiliate of Bankrate. The offers and links that appear on this advertisement are from companies that compensate Coverage.com in different ways. The compensation received and other factors, such as your location, may impact what offers and links appear, and how, where and in what order they appear. While we seek to provide a wide range of offers, we do not include every product or service that may be available. Our goal is to keep information accurate and timely, but some information may not be current. Your actual offer from an advertiser may be different from the offer on this advertisement. All offers are subject to additional terms and conditions.
Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.
Commonwealth Casualty home insurance review
Commonwealth Casualty’s home insurance product is only available in Arizona. For Arizona homeowners, Commonwealth Casualty may offer advantages in the form of local claims adjusters and robust discounts.
Although the coverage options available with Commonwealth Casualty home insurance may not be as robust as some of the best home insurance companies, it offers a few more add-ons than it does with its auto insurance. Along with the standard financial protection for your dwelling, liability and personal property you could include water backup protection and service line coverage. Additionally, there’s the option to add golf cart coverage, which provides liability coverage while driving a golf cart and covers damage to your golf cart. You can also add special computer coverage, which provides a higher dollar amount of coverage for electronics like desktops, laptops, tablets, gaming equipment and related hardware.
Pros and cons of Commonwealth Casualty home insurance
If Commonwealth Casualty is a contender when you’re comparing home insurance quotes, you may want to keep some of the following perks and drawbacks in mind:
Pros
Plenty of discount opportunities may help you save
In-office claims adjusters are available for personalized service
Golf cart coverage available
Cons
Can’t file claims online
Only available in Arizona
Not rated by J.D. Power
Commonwealth Casualty home insurance cost
Commonwealth Casualty’s homeowners insurance premium data is not publicly available, so you will need to contact the company directly for more information regarding its rates.
To track insurance trends over time, Bankrate studies average premiums throughout the country. Based on our research, the May 2025 national average cost of homeowners insurance for $300,000 in dwelling coverage is $2,329 per year. However, insurance is a personalized product. Rating factors like the age of your home, the cost of materials and labor in your area and, in some states, even your credit can determine how much you pay for homeowners insurance. As such, your homeowners insurance rate may be higher or lower than the average.
Commonwealth Casualty customer satisfaction
Looking at third-party ratings helps Bankrate’s insurance editorial team to give an accurate assessment of how well home insurance companies meet their customers’ needs. In the case of Commonwealth Casualty, however, ratings from groups like J.D. Power are unavailable due to the carrier’s small customer base.
Commonwealth Casualty home insurance customer complaints
Commonwealth Casualty’s NAIC Complaint Index for home insurance is comparable to its high score for auto insurance. In 2023, Commonwealth Casualty’s index of 4.92 put it at nearly five times the average number of complaints for an insurer of its size. However, it’s worth noting that this reflects just four complaints total for its home insurance product.
NAIC Complaint Index home insurance product
Line chart with 3 data points.
The chart has 1 X axis displaying Year. Data ranges from 2021-01-01 00:00:00 to 2023-01-01 00:00:00.
The chart has 1 Y axis displaying Score. Data ranges from 0 to 4.92.
End of interactive chart.
Commonwealth Casualty home insurance discounts
Commonwealth Casualty provides a variety of ways for Arizona homeowners to get a lower home insurance premium. You will find common discounts, like those for purchasing a new home or being claims-free, as well as some more uncommon savings opportunities. Here are a few standout discounts from Commonwealth:
Water leak detection: Smart home systems or devices that notify you if there’s a leak reduce the chances of widespread water damage, and having one may lower your home insurance rate with Commonwealth Casualty.
Protective device discount: Having a fire alarm, sprinkler system or burglar alarm in your home could earn you a discount from Commonwealth Casualty.
New purchase discount: If you’ve just purchased your home, you could qualify for this discount on your policy.
Paid in full discount: If you pay your policy premium in full rather than in installments, you could save on your homeowners policy.
This advertisement is powered by Coverage.com, LLC, a licensed insurance producer (NPN: 19966249) and a corporate affiliate of Bankrate. The offers and links that appear on this advertisement are from companies that compensate Coverage.com in different ways. The compensation received and other factors, such as your location, may impact what offers and links appear, and how, where and in what order they appear. While we seek to provide a wide range of offers, we do not include every product or service that may be available. Our goal is to keep information accurate and timely, but some information may not be current. Your actual offer from an advertiser may be different from the offer on this advertisement. All offers are subject to additional terms and conditions.
Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.
Get personalized home insurance quotes
Answering a few quick questions to check your availability with Commonwealth Casualty
Your information is kept secure5 digit Zip code is required
This advertisement is powered by Coverage.com, LLC, a licensed insurance producer (NPN: 19966249) and a corporate affiliate of Bankrate. The offers and links that appear on this advertisement are from companies that compensate Coverage.com in different ways. The compensation received and other factors, such as your location, may impact what offers and links appear, and how, where and in what order they appear. While we seek to provide a wide range of offers, we do not include every product or service that may be available. Our goal is to keep information accurate and timely, but some information may not be current. Your actual offer from an advertiser may be different from the offer on this advertisement. All offers are subject to additional terms and conditions.
Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.
Compare Commonwealth Casualty with other insurers
As a regional insurer, Commonwealth Casualty may not be for everyone (or it may not be available to you, depending on where you live). You might want to consider requesting quotes from some of the carriers below as you’re comparing rates.
Commonwealth Casualty vs. MAPFRE
Another regional insurer, MAPFRE could be ideal for customers who want alternative options to a national company. MAPFRE operates in 14 states, including Arizona and Ohio, although product availability may vary by state. MAPFRE is known for robust claims management and an extensive list of endorsements available for your auto and home insurance policies.
State Farm received a higher-than-average ranking for customer satisfaction in the 2024 J.D. Power Auto Insurance Study for the Southwest region. The company offers a wide variety of products, including home, auto and life insurance. State Farm works with a large network of local agents in Arizona, Ohio and Texas, but it also has highly rated digital tools, making it easy to switch between old-school and tech-friendly options for policy management.
Geico may be one of the cheapest car insurance companies in the nation and is widely available to drivers. Whether you’re on a budget or out of Commonwealth Casualty’s operating area and need more options, Geico could be worth a look. When it comes to car insurance, Geico has high ratings, and won three Bankrate Awards in 2024: Best Auto Insurance Company Overall (tied with Amica), Best Budget Auto Insurance Company (tied with Auto-Owners) and Best Company for Young Drivers.
The insurance market can be complicated, but Bankrate's insurance editorial team used our unique perspective to bring readers the information they need to make educated decisions when shopping for a policy.
78
years of industry experience
9
licensed staff
34.5K
ZIP codes examined
120
carriers reviewed
Is Commonwealth Casualty a good insurance company?
Bankrate’s insurance editorial team includes licensed agents and other industry professionals. Using that expertise, we work to recommend auto and home insurance companies that offer competitive coverage and make sense for consumers’ financial goals.
Commonwealth Casualty could be a good company for some customers in Arizona, Ohio and Texas, but it depends on your needs and preferences. Commonwealth Casualty may not be a good fit if you prefer to manage your policy from your smartphone, but its local agents may be an advantage for other customers. However, if you live in one of the states it serves and prefer the personalized service that a brick-and-mortar agency might provide, it could be worth your time to request a quote from Commonwealth Casualty.
What are real-life customers saying about Commonwealth Casualty?
Because Commonwealth Casualty is such a small regional insurer, one of the best ways to evaluate its offerings is to look for comments from real policyholders on forums, social media and review sites. Bankrate’s editorial team scoured online forums and found users on both Yelp and Reddit discussing their experience with Commonwealth Casualty. Customer impressions appear fairly mixed. While some found affordable rates with Commonwealth Casualty compared to larger insurers, others reported poor communication from the company’s representatives.
Yelp
Commonwealth Casualty Insurance has over 100 reviews on Yelp. The majority are negative, but we also found a small but significant portion of customers who had positive experiences — particularly with Commonwealth’s low rates.
Yelp User 1*
Oct 16, 2023
Refused to pay claim
I would give them a zero if it was an option. They are refusing to pay the claim when it has an official accident report showing the other driver was at fault. My car is totaled and they refuse to pay the claim. This company is a joke, beware.
I've been with Commonwealth casualty for a few years now and they have affordable prices. I wish they were call-center operators were available on the weekends, otherwise, I've had a great experience with them and highly recommend them for your car insurance needs.
On Reddit, we found users discussing Commonwealth Casualty in a few places, including local subreddits dedicated to life in Austin, Texas and a casual forum for complaining about TV commercials. Surprisingly, both venues yielded detailed customer feedback for Commonwealth Casualty.
Reddit User 1*
Aug 26, 2023
Great rates
Holy crap… I remember having Geico jack up my rate from $135 a month to $586 a month after filing a claim but that was a long time ago. I’m with commonwealth casualty and they have been great. Not sure if you are able to get them but I would at least look into them.
I had Progressive for a couple decades, it got expensive and I switched to Commonwealth Casualty, and had a bad luck year with a couple of accidents. They were handled...but it took a long time to get the car in the shop in one case and get the adjuster to come to their decision in the other case. I recently switched back because of that. But the thing is, that cheaper insurance is out there.
*The quotes and citations included on this page have been verified by our editorial team and are accurate as of the posting date. Outlinked content may contain views and opinions that do not reflect the views and opinions of Bankrate.
Commonwealth Casualty company details
The best way to contact Commonwealth Casualty is by phone. You can also use the website or mailing address below for certain inquiries.
Sales, customer service and claims: 1-877-603-1310
Mailing address: Commonwealth Casualty Insurance, 2500 North 24th St, Phoenix, AZ 85008
State availability
Commonwealth Casualty car insurance is available in Arizona, Ohio and Texas, but Commonwealth Casualty homeowners insurance is only available in Arizona.
Commonwealth Casualty tools and benefits
As a smaller, no-frills company, Commonwealth Casualty doesn't offer many additional tools, products or benefits. Here are a few that may be of interest to potential policyholders:
Roadside assistance: Commonwealth Casualty offers its own roadside assistance program, with towing available up to 25 miles. Other roadside services include battery jump start, flat tire replacement, emergency fluid delivery such as gas, oil or water and key lockout assistance.
Renters insurance: Commonwealth Casualty also sells renters insurance that includes liability coverage, personal property coverage and loss of use. There is the option to add personal property replacement cost and increased limits for jewelry or computers.
Rideshare coverage: If you’re a rideshare driver for a service like Lyft or Uber, Commonwealth Casualty offers an endorsement that will offer coverage in situations where the policies offered by Lyft and Uber don’t.
Mexico endorsement: Drivers in Texas may want to consider an endorsement that would provide coverage while driving in Mexico.
Unlisted driver endorsement: Texas drivers may also access an endorsement that would provide coverage if an accident occurs while a resident of your household not listed in your policy is driving your covered vehicle.
Frequently asked questions about Commonwealth Casualty
To file an auto insurance claim with Commonwealth Casualty, call the company’s main service number at 1-877-603-1310. You’ll need details like the name, license number and insurance info for the other driver. A description of the damage, photos, and copies of a police report will also be helpful. To file a home insurance claim, you’ll want to take steps to prevent any further damage where possible, document how the claim occurred (photos and video could be helpful) and keep track of any property damaged.
Commonwealth Casualty reports that almost all of its employees volunteer with community service organizations. The company has also partnered with different organizations like the Special Olympics, Ronald McDonald House, Habitat for Humanity, United Way, Saint Mary’s Food Bank and Salvation Army.
Commonwealth Casualty's A- rating with AM Best indicates that the company manages its finances well and has the resources to pay out on claims in a timely manner, even after a widespread event such as a hurricane. The company's customer service ratings with the NAIC, however, are mixed, which suggests that some policyholders may not have been happy with the claims process. Your own experience is likely to depend on the type and complexity of the claim, as well as the responsiveness of your local agent.
Bankrate’s insurance editorial team strives to assign a Bankrate Score to every company we review — but in some cases, a lack of information can make the scoring process impossible. In Commonwealth Casualty’s case, its regional availability and relatively new entry into the market meant that we lacked key metrics (such as average rate data and J.D. Power scores) necessary for a Bankrate Score. Instead, we’ve worked to provide as much detail as possible in our review that may be helpful to potential customers.
R.E. Hawley is a senior writer for Bankrate. Prior to joining Bankrate’s insurance editorial team in 2024, they worked as senior writer for a popular car ownership and insurance comparison app, leading a team of over a dozen writers in creating customer-focused financial advice content on topics ranging from insurance to vehicle reliability and auto loan refinance. R.E. holds a personal lines insurance license.
Jessa Claeys is an insurance editor for Bankrate with over a decade of experience writing, editing and leading teams of content creators. She is a licensed personal lines insurance producer in Colorado. Jessa currently covers auto, home and life insurance with the goal of helping others secure a healthy financial future. Her work has been published by several insurance, personal finance and investment-focused publications, including BiggerPockets, 401(k) Specialist, BP Wealth and more.
Bankrate follows a strict editorial policy, so you can trust that we’re putting your interests first. Our award-winning editors and reporters create honest and accurate content to help you make the right financial decisions.
Key Principles
We value your trust. Our mission is to provide readers with accurate and unbiased information, and we have editorial standards in place to ensure that happens. Our editors and reporters thoroughly fact-check editorial content to ensure the information you’re reading is accurate. We maintain a firewall between our advertisers and our editorial team. Our editorial team does not receive direct compensation from our advertisers.
Editorial Independence
Bankrate’s editorial team writes on behalf of YOU — the reader. Our goal is to give you the best advice to help you make smart personal finance decisions. We follow strict guidelines to ensure that our editorial content is not influenced by advertisers. Our editorial team receives no direct compensation from advertisers, and our content is thoroughly fact-checked to ensure accuracy. So, whether you’re reading an article or a review, you can trust that you’re getting credible and dependable information.
How we make money
You have money questions. Bankrate has answers. Our experts have been helping you master your money for over four decades. We continually strive to provide consumers with the expert advice and tools needed to succeed throughout life’s financial journey.
Bankrate follows a strict
editorial policy, so you can trust that our content is honest and accurate. Our award-winning editors and reporters create honest and accurate content to help you make the right financial decisions. The content created by our editorial staff is objective, factual, and not influenced by our advertisers.
We’re transparent about how we are able to bring quality content, competitive rates, and useful tools to you by explaining how we make money.
Bankrate.com is an independent, advertising-supported publisher and comparison service. We are compensated in exchange for placement of sponsored products and services, or by you clicking on certain links posted on our site. Therefore, this compensation may impact how, where and in what order products appear within listing categories, except where prohibited by law for our mortgage, home equity and other home lending products. Other factors, such as our own proprietary website rules and whether a product is offered in your area or at your self-selected credit score range, can also impact how and where products appear on this site. While we strive to provide a wide range of offers, Bankrate does not include information about every financial or credit product or service.
Insurance Disclosure
Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.
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