Nationwide Insurance review 2024
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Reviewed by
Edited by
Reviewed by
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At Bankrate, we strive to help you make smarter financial decisions. To help readers understand how insurance affects their finances, we have licensed insurance professionals on staff who have spent a combined 47 years in the auto, home and life insurance industries. While we adhere to strict ,this post may contain references to products from our partners. Here's an explanation of .Our content is backed by Coverage.com, LLC, a licensed entity (NPN: 19966249). For more information, please see our .
At a glance
BEST BUDGET HOME INSURANCE COMPANY
Score breakdown
Auto
4.0
Cost & ratings
4.3
Coverage
3.5
Support
4.1
Home
4.3
Cost & ratings
4.3
Coverage
4.3
Support
4.3
About Bankrate Score
Bankrate's take
Policyholders who value bundling insurance coverage, robust coverage options or have unique coverage needs might consider Nationwide as their company of choice.
- Offers telematics and pay-per-mile programs
- Wide variety of auto and homeowners insurance endorsements
- Banking and investment services available
- Low average rates
- National independent agent network
Nationwide car insurance review
Nationwide car insurance coverage could be a good fit for drivers who prioritize policy customization and affordable rates. Our Nationwide insurance review found that the company offers coverage options that may not be found at other insurance carriers. These include accident forgiveness and a vanishing deductible, although the availability of these features may depend on your location and state regulations. Plus, the company scored a 4.0 out of 5.0 Bankrate score.
In addition to insuring personal vehicles, Nationwide also offers car insurance for classic cars through its partnership with Hagerty. Those who own vehicles like antique, classic and muscle cars might be interested in coverage, but it’s interesting to note that Hagerty also extends coverage to collector motorcycles and scooters, classic military vehicles and even retired commercial vehicles.
Nationwide car insurance is not available in all states. Coverage is offered in 46 states and Washington, D.C. Drivers in Alaska, Hawaii, Louisiana and Massachusetts are not currently eligible for coverage. The lack of nationwide availability combined with no 24/7 customer service kept Nationwide’s Bankrate Score from being higher.
Pros and cons of Nationwide car insurance
As you’re shopping for the best car insurance company, it may be helpful to get several auto insurance quotes to compare rates and coverage offerings. There’s more to a company than what shows up on a quote, though, and comparing car insurance rates may only give you a limited view of how a company might suit your needs. It may be helpful to know other areas where each company excels and lacks. Here are some of the pros and cons of Nationwide car insurance that we identified in our analysis:
Pros
- Robust coverage options available
- 10 advertised discounts
- Offers two telematics programs
Cons
- Below-average J.D. Power claims satisfaction score
- Most regional J.D. Power customer satisfaction scores are below average
- Not available in all states
Nationwide car insurance cost
According to Bankrate’s study of average premiums obtained from Quadrant Information Services, Nationwide’s annual premium is $1,905 per year for full coverage and $688 per year for minimum coverage. For comparison purposes, the national average cost of car insurance is $2,458 per year for full coverage and $678 per year for minimum coverage. Your rates may vary based on your unique rating factors. Below, we showcase Nationwide’s average premiums compared to the national average for a range of driver profiles.
How much is Nationwide car insurance?
Your driving record typically has a substantial impact on your car insurance rates. Maintaining a clean driving record could be one of the best strategies for finding cheap car insurance. If you have incidents like at-fault accidents or moving violations on your record, you’ll likely pay more for coverage. Below you can see average Nationwide rates after one speeding ticket and one at-fault accident. We included DUI rates, but keep in mind that Nationwide may not extend coverage to all drivers with DUI convictions. You may contact Nationwide directly to discuss your eligibility if you have a DUI on your record.
|
|
|
|
|---|---|---|
|
Good driver, good credit
|
Nationwide full coverage premium
$1,905
|
National full coverage premium
$2,388
|
|
Nationwide full coverage premium
$2,374
|
National full coverage premium
$4,372
|
|
|
Nationwide full coverage premium
$2,817
|
National full coverage premium
$2,893
|
|
|
Nationwide full coverage premium
$2,663
|
National full coverage premium
$3,396
|
|
|
Nationwide full coverage premium
$4,431
|
National full coverage premium
$4,586
|
Nationwide car insurance quotes by age
In most states, your age is also a rating factor for your car insurance, with younger drivers usually paying higher premiums due to their inexperience behind the wheel and higher accident rates. If you have a young driver in your household, it’s typically cheaper to keep them on your policy until they move out and establish their own households. Below, we show Nationwide’s average premiums and the national average for a range of drivers with clean driving records both on and off their parents’ policy.
|
|
|
|
|---|---|---|
|
Nationwide full coverage premium
$3,725
|
National full coverage premium
$5,080
|
|
|
Nationwide full coverage premium
$3,211
|
National full coverage premium
$4,376
|
|
|
Nationwide full coverage premium
$4,598
|
National full coverage premium
$4,818
|
|
|
Nationwide full coverage premium
$2,375
|
National full coverage premium
$2,929
|
|
|
Nationwide full coverage premium
$2,012
|
National full coverage premium
$2,523
|
|
|
Nationwide full coverage premium
$1,905
|
National full coverage premium
$2,388
|
|
|
Nationwide full coverage premium
$1,652
|
National full coverage premium
$2,135
|
Compare Nationwide car insurance rates
Although car insurance companies often offer the same insurance products, rates typically vary because each insurer is unique. For instance, one car insurance company might weigh personal factors differently or use different underwriting standards when setting rates. Another insurer might boast impressive discounts in order to provide cheaper rates. Others might focus on customer service and having local offices in a region. Nationwide’s rates are usually lower than the national average and they give other major insurers a run for their money.
|
|
|
|
|---|---|---|
|
$1,905
|
$688
|
|
|
$2,743
|
$874
|
|
|
$2,254
|
$694
|
|
|
$3,054
|
$919
|
|
|
$1,921
|
$565
|
|
|
$2,688
|
$886
|
|
|
$2,001
|
$545
|
|
|
$2,036
|
$750
|
|
|
$1,756
|
$455
|
|
|
CSAA
|
$3,828
|
$630
|
Nationwide customer satisfaction
If you want the best insurance company for your needs, looking at third-party reviews may be an important step. AM Best evaluates insurers based on financial strength, and J.D. Power looks more closely at customer satisfaction. We’ve broken down some of Nationwide’s scores in the table below.
Nationwide auto claims satisfaction
Nationwide was rated in eight of the 11 regions in the 2024 J.D. Power U.S. Auto Insurance Study. In six of the rated regions, it received a below-average rating for overall customer satisfaction. Nationwide also received a below-average score in the 2023 J.D. Power U.S. Auto Claims Satisfaction Study. These ratings could mean that some customers are not satisfied with Nationwide’s service.
Nationwide auto insurance customer complaints
The National Association of Insurance Commissioners (NAIC) collects complaints from customers regarding insurance companies. These complaints are logged by product type and may help give you an idea of how satisfied customers are with each carrier and each carrier's different insurance policy types.
NAIC Complaint Indexes have a baseline of 1.00, meaning companies with scores below 1.00 received fewer complaints than expected based on their market share. The inverse is also true; Companies with complaint indexes above 1.00 have more complaints than expected against them.
Nationwide has received fewer complaints than expected for its auto insurance product. This contradicts the carrier's below-average J.D. Power scores, so you may want to speak with existing policyholders about their experience.
Nationwide car insurance discounts
Discounts may be one of the easiest ways to save on your car insurance. Nationwide offers several discount opportunities to help drivers lower their premiums. Keep in mind that discounts and eligibility could vary by state. Nationwide’s car insurance discounts include:
- Defensive driving: Drivers 55 and over who complete a state-approved defensive driving course may qualify for this discount.
- Good student: If you or a driver on your policy is between the ages of 16 and 24 and is also a full-time student, you may qualify for this discount if you show proof of a B-or-better grade average.
- SmartMiles: Designed for low-mileage drivers, this program tracks your actual miles driven and may adjust your monthly rate accordingly. Driving fewer miles generally means less chance of an accident, so you may see lower rates.
- SmartRide: By enrolling in the SmartRide usage-based telematics program, drivers could earn a discount on their auto policy while also receiving feedback to build safe driving habits.
Nationwide home insurance review
Based on Bankrate’s assessment of Nationwide homeowners insurance, the company could be worth considering for homeowners with high-value homes. On top of the standard homeowners insurance coverage options, Nationwide offers a variety of endorsements to enhance your policy. Homeowners can add Better Roof Replacement, which allows for the use of stronger and safer roofing materials to be used to repair your roof if it is damaged due to a covered loss. The company also offers Valuables Plus, which provides additional coverage for high-value items. These are just a few of the reasons the company received a Bankrate Score of 4.3 out of 5.0.
Nationwide home insurance isn’t available nationwide. It’s sold in 43 states and Washington, D.C., but currently does not accept new home insurance customers in Alaska, Florida, Hawaii, Louisiana, Massachusetts, New Jersey and New Mexico. Nationwide also received a below-average score for overall customer satisfaction in the 2023 J.D. Power U.S. Home Insurance Study, which contributed to its lower Bankrate Score. However, Nationwide placed above-average in the 2024 J.D. Power U.S. Property Claims Satisfaction Study, indicating that customers who filed home insurance claims with Nationwide had a more positive experience.
BEST BUDGET HOME INSURANCE COMPANY
Nationwide won the 2024 Bankrate Award for Best Budget Home Insurance Company. The company earned the title based on having a low average premiums for standard policies, plus a wide variety of available discounts and enhancements. Other factors that earned Nationwide the top position in this category include the tailored coverage, endorsements and high J.D. Power scores.
See why Nationwide won
Pros and cons of Nationwide homeowners insurance
Nationwide might be the best home insurance company for some, but it still has potential drawbacks. Comparing home insurance quotes, coverage options, digital tools and third-party scores and ratings may be a valuable step in finding the right insurer for your needs. Here are some pros and cons of Nationwide home insurance that you may want to consider:
Pros
- Numerous policy endorsements
- A variety of discounts
- Local agents available
Cons
- Only available in 43 states and Washington, D.C.
- Lower-than-average J.D. Power score for overall customer satisfaction
- No 24/7 customer service
Nationwide home insurance cost
On average, Nationwide home insurance costs $1,699 per year for a policy with $300K in dwelling coverage. The national average cost of homeowners insurance is $2,304 for the same coverage amount. Rates may vary based on a number of underlying factors, like the unique details of your home, your claims history and how much coverage you need. Below is a comparison of Nationwide’s average rates compared to the national average for several different dwelling limit amounts.
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|---|---|---|
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$150K dwelling
|
Nationwide average premium
$1,004
|
National average premium
$1,394
|
|
$300K dwelling
|
Nationwide average premium
$1,699
|
National average premium
$2,285
|
|
$350K dwelling
|
Nationwide average premium
$1,908
|
National average premium
$2,550
|
|
$450K dwelling
|
Nationwide average premium
$2,265
|
National average premium
$3,091
|
|
$750K dwelling
|
Nationwide average premium
$3,694
|
National average premium
$4,525
|
Compare Nationwide homeowners insurance rates
Although insurance companies charge homeowners different rates for coverage based on location, home replacement cost value and policy options, Nationwide consistently offers lower average rates than other major insurers. While your exact premium price may vary based on your unique factors, you could get an idea of how much you might pay with Nationwide compared to other popular insurers.
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|---|---|---|
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$1,699
|
- $605 |
|
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$1,955
|
- $349 |
|
|
$2,288
|
- $16 |
|
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$1,448
|
- $856 |
|
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$2,411
|
+ $107 |
|
|
$3,524
|
+ $1,220 |
|
|
$1,691
|
- $613 |
|
|
$2,935
|
+ $631 |
|
|
$1,871
|
- $433 |
|
|
$1,681
|
- $623 |
Nationwide customer satisfaction
Bankrate’s insurance editorial team analyzed third-party customer satisfaction scores reported by J.D. Power, which rates companies on a 1,000-point scale. The higher the score, the higher the customer satisfaction for that company. Keep in mind that J.D. Power issues reports based on many different areas. We looked at J.D. Power’s study regarding customer satisfaction with property claims to see how Nationwide performs.
Nationwide homeowners claims satisfaction
Although Nationwide struggles somewhat with auto customer satisfaction, its home satisfaction results show consistently high scores. Nationwide is ranked well-above average at 877/1,000 for overall customer satisfaction in the 2024 J.D. Power U.S. Home Insurance Study. This tells consumers that the company prioritizes customer service and policyholders are satisfied.
Nationwide home insurance customer complaints
The NAIC Complaint Index has a baseline of 1.00, which means that companies with scores below 1.00 receive fewer complaints. Over the last few years, Nationwide’s NAIC complaint index has decreased for the better. This suggests that customers are satisfied with the company’s home insurance product.
Nationwide home insurance discounts
If you are searching for the cheapest homeowners insurance policy, taking advantage of Nationwide’s home insurance discounts could help lower your premium. Some of Nationwide’s home insurance discounts are listed below, but remember that eligibility and availability vary by state.
- Gated community: If you live in a community where the vehicle entrances require a resident key or are monitored by security guards, you might save on your Nationwide home insurance.
- Home purchase: If your home was purchased within the last 12 months, this discount could be applied to your policy.
- Home renovation: If you have recently renovated the plumbing, heating, cooling or electrical systems in your home, this discount could reward you with premium savings on your homeowners policy.
- Smart home: If you add the Notion Smart Home Monitoring System to your policy, you might save on your home insurance. However, this discount and program is only available in select states.
Nationwide life insurance review
Nationwide life insurance may be a good option if you like having all your policies with one company and are looking for a company that offers several life insurance options. The company has four different types of life insurance products — term, whole, universal and variable — and could be the best life insurance company for you if you're looking for policy customization.
Pros and cons of Nationwide life insurance
If you’re shopping for life insurance and comparing life insurance quotes, it may be helpful to understand that life insurance rates don’t typically vary as much between companies as car or home insurance rates. Your cost of life insurance will likely depend more on your personal rating factors and the coverage types and limits you choose. This means that other features of a company may be more important to review than price. Still, you can find affordable life insurance policies. These are some of the pros and cons we identified with Nationwide life insurance:
Pros
- Four types of coverage available
- Licensed local independent agents available to help you through the process
- Online access available to manage and review policies
Cons
- Only term products can be quoted online
- No final expense coverage available
- No online live chat feature
Nationwide life insurance riders
Nationwide offers several life insurance riders to help you personalize your coverage. Available riders may vary based on your eligibility and the product you choose. Here are some of the riders you may be able to add:
- Chronic, critical or terminal illness riders: These allow you to access a portion of your death benefit early depending on a specific medical diagnosis.
- Long-term care rider: Nationwide will accelerate a portion of the death benefit if you need long-term care.
- Children’s term rider: You can receive a death benefit if any of your children pass away.
- Estate protection rider: This rider adds additional coverage to offset an estate tax.
- Accidental death rider: This option provides an additional amount if the death was caused by an accident.
- Premium waiver rider: If you become disabled, after a six-month period, you can receive a premium credit or have the premium waived.
Speaking with a Nationwide agent may help you determine which riders fit your needs, but keep in mind that riders will likely increase your overall life insurance cost.
Compare life insurance providers quickly and easily
See which provider is right for you.
Whole life insurance combines life insurance with an investment component.
- Coverage for life
- Tax-deferred savings benefit if premiums are paid
- 3 variations of permanent insurance: whole life, universal life and variable life include investment component
Term life insurance is precisely what the name implies: an insurance policy that is good for a specific term of time.
- Fixed premium over term
- No savings benefits
- Outliving policy or policy cancellation results in no money back
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Compare Nationwide with other insurers
If you’re not sure if Nationwide is the right fit for your insurance needs, you might want to research these similar companies.
|
Featured
Nationwide
4.2
Bankrate scores primarily reflect a weighted rank of industry standard ratings for financial strength and customer experience, in addition to average quoted rates. A secondary assessment of each provider's online and mobile resources and policy management options also contributed to overall ratings
Cost & ratings 4.3Coverage 3.9Support 4.2 |
State Farm
4.3
Bankrate scores primarily reflect a weighted rank of industry standard ratings for financial strength and customer experience, in addition to average quoted rates. A secondary assessment of each provider's online and mobile resources and policy management options also contributed to overall ratings
Cost & ratings 4.4Coverage 3.9Support 4.4 |
Geico
4.4
Bankrate scores primarily reflect a weighted rank of industry standard ratings for financial strength and customer experience, in addition to average quoted rates. A secondary assessment of each provider's online and mobile resources and policy management options also contributed to overall ratings
Cost & ratings 4.7Coverage 4.0Support 4.4 |
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OVERVIEW
Bankrate identified key carrier features, coverage offerings, discounts and more
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Nationwide may be a good fit for customers who wish to manage multiple policies with one company. Plus, Nationwide offers some of the most competitive rates and the company incentivizes customer loyalty by offering bundling discounts. However, Nationwide might not be available where you live.
Read More
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State Farm might be appealing if you are considering Nationwide in part because of its banking products. Like Nationwide, State Farm sells both insurance and banking products that may allow you to consolidate your policies in one place. State Farm restricts accident forgiveness coverage to customers who have remained accident-free for a minimum of nine years.
Read More
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If you’re looking for a company that has options for high-risk drivers, you might consider Geico. Coverage is available nationwide, but keep in mind that Geico’s home insurance is underwritten by third-party partners. If you’re looking for a company with a track record of home insurance offerings, Nationwide could be a better option.
Read More
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STANDOUT FEATURES
These features are some of the carrier’s most impressive
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Numerous policy endorsements
Low insurance premiums
Local agents available
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Local exclusive agents
Two safe driving programs
Banking and investing products
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Robust digital tools
DriveEasy telematics program
Long list of potential discounts
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AVG FULL COV. AUTO RATE
Average national annual cost of a full coverage auto insurance policy
|
||
$1,905 |
$2,743 | $2,023 |
|
J.D. POWER AUTO SCORE
J.D. Power’s Auto Claims Satisfaction Study assesses customer satisfaction with the claims experience on a 1,000-point scale
|
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| 868/1000 |
882/1000 |
874/1000 |
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AVG HOME RATE
Average national annual cost of a home insurance policy with $300K in dwelling coverage
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|
$1,699 |
$1,955 | No rates available |
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J.D. POWER HOME SCORE
J.D. Power’s Property Claims Satisfaction Study assesses customer satisfaction with the claims experience on a 1,000-point scale
|
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| 641/1000 |
643/1000 |
Not Scored |
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AM BEST RATING
AM Best ratings assess companies’ financial strength based on historical ability to pay out claims, among other financial obligations
|
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| A+(Superior) |
A++(Superior) |
A++(Superior) |
Why you can trust Bankrate
Read our full methodologyOur insurance editorial team includes licensed agents with decades of combined experience, and we used our intimate knowledge of the industry to conduct this in-depth Nationwide insurance review.
46
years of industry expertise
122
carriers reviewed
34.5K
ZIP codes examined
1.2M
quotes analyzed
Is Nationwide a good insurance company?
After reviewing Nationwide's offerings and comparing these with our insurance editorial team's assessment of more than 100 other insurance companies, we determined that Nationwide might be a good company for drivers and homeowners looking for personalized insurance coverage and banking products.
The insurer offers a range of insurance products and robust optional coverage types that might help you build the coverage that you need. Plus, Nationwide has a relatively high AM Best financial strength rating and favorable customer service and claims handling scores according to the NAIC complaint index and J.D. Power studies. Still, you may want to talk with current Nationwide policyholders before deciding if the company is right for you.
What are real-life customers saying about Nationwide?
If you don’t know anyone who has Nationwide, you might consider reading public forums, such as Reddit and TrustPilot, to get a broad range of opinions. Contributors frequently point out the company’s low rates and wide availability, but within the past year, more users have been discussing the company’s uptick in non-renewal practices and poor claims service.
What Bankrate staffers have to say about Nationwide
“The claim process with Nationwide was incredibly smooth. I initiated it online, and had a brief follow up call with the adjuster. From there it was more of a game of tag trying to get our contractors to talk to Nationwide. Once I finally connected them it only took a couple of days to get the final decision. The adjuster gave me a full rundown of the payout and the check was sent out promptly.”
– Bankrate staffer and Nationwide customer since 2023
Nationwide company details
If you’re interested in contacting Nationwide for more details about policies or coverage, here are a few ways to contact the company:
- Insurance product service: 1-877-669-6877
- Life insurance service and claims: 1-800-848-6331
- Auto and home claims: 1-800-421-3535
- Pay by phone: 1-888-891-0267
- Pay by text: Text PAY to 245569
- Corporate office and customer relations: 1-800-882-2822
- Live chat available at nationwide.com
- Payment address:
- Nationwide Insurance
P.O. Box 742522
Cincinnati, OH 45274-2522
State availability
Nationwide writes car insurance policies in all states except for LA, AK and HI. Home insurance is more limited; Nationwide home insurance is not available for new customers in AK, FL, HI, LA, MA, NJ and NM.
Nationwide tools and benefits
Auto, homeowners and life insurance are common products for major insurers, but Nationwide offers many more products and services including:
- Banking: Nationwide’s partner Axos Bank offers customers an array of personal banking and lending services. These include checking, savings, money market and CDs, mortgages, refinancing for home and auto loans, and personal loans.
- Renters insurance: If you are a renter, a renters insurance policy insures your belongings and provides liability protection and additional living expenses. You may even qualify for a bundling discount on your auto insurance and renters insurance.
- Umbrella insurance: Umbrella coverage provides an additional layer of liability coverage above the standard liability limits on any underlying auto and home policies you have.
- Pet insurance: With Nationwide’s pet health insurance, eligible veterinary costs may be reimbursed. Existing Nationwide customers might even earn a 5 percent discount off their pet health insurance policy premium.
- Long-term care insurance: Nationwide offers long-term care insurance, which may help cover expenses that result from home care, assisted living or facility care.
- Mobile app: The Nationwide mobile app can make it faster to file a claim or make changes to your insurance policy. While you may want to talk to a licensed local agent before you update your coverage, the app allows you to request policy changes from the comfort of your home at any time.
Frequently asked questions about Nationwide
Methodology
Auto
Bankrate utilizes Quadrant Information Services to analyze November 2024 rates for all ZIP codes and carriers in all 50 states and Washington, D.C. Rates are weighted based on the population density in each geographic region. Quoted rates for our base profile are based on the following characteristics and coverage levels:
Bodily injury liability
$100,000 per person$300,000 per accident
Property damage liability
$50,000 per accidentPersonal injury protection
$100,000 per accidentUninsured motorist bodily injury
$100,000 per person$300,000 per accident
Collision deductible
$500Comprehensive deductible
$500Other profiles
These are sample rates and should only be used for comparative purposes.
Home
Bankrate utilizes Quadrant Information Services to analyze November 2024 rates for all ZIP codes and carriers in all 50 states and Washington, D.C. Quoted rates for our base profile are based on the following characteristics and coverage levels:
Dwelling coverage
$300,000Other structures coverage
$30,000Personal property coverage
$150,000Loss of use coverage
$60,000Liability coverage
$500,000Medical payment coverage
$1,000Additional profiles:
- Coverage A, Dwelling: $150,000, $350,000, $450,000
- Coverage B, Other Structures: $15,000, $35,000, $45,000
- Coverage C, Personal Property: $75,000, $175,000, $225,000
- Coverage D, Loss of Use: $30,000, $70,000, $90,000
- Coverage E, Liability: $500,000
- Coverage F, Medical Payments: $1,000
These are sample rates and should only be used for comparative purposes.
Bankrate Scores
Auto Bankrate Score
Our 2024 Bankrate Score considers variables our insurance editorial team determined impacts policyholders’ experiences with an insurance company. These rating factors include a robust assessment of each company’s product availability, financial strength ratings, online capabilities and customer and claims support accessibility. Each factor was added to a category, and these categories were weighted in a tiered approach to analyze how companies perform in key customer-impacting categories.
Each category was assigned a metric to determine performance, and the weighted sum adds up to a company’s total Bankrate Score — out of 5 points. Our scoring model provides a comprehensive view, indicating when companies excel across several key areas and highlighting where they fall short.
- Tier 1 (Cost & ratings): To determine how well auto and home insurance companies satisfy these priorities, average quoted premiums from Quadrant Information Services (if available), as well as any of the latest third-party agency ratings from J.D. Power, AM Best, Demotech and the NAIC, were analyzed.
- Tier 2 (Coverage & savings): We assessed companies’ coverage options and availability to help policyholders find a provider that balances cost with coverage. Additionally, we evaluated each company’s discount options listed on its website.
- Tier 3 (Support): To encompass the many ways an auto insurance company can support policyholders, we analyzed avenues of customer accessibility along with community support. This analysis incorporated additional financial strength ratings from S&P and Moody’s and factored a company’s corporate sustainability efforts.
Tier scores are unweighted to show the company's true score in each category out of a possible five points.
Home Bankrate Score
Our 2024 Bankrate Score considers variables our insurance editorial team determined impacts policyholders’ experiences with an insurance company. These rating factors include a robust assessment of each company’s product availability, financial strength ratings, online capabilities and customer and claims support accessibility. Each factor was added to a category, and these categories were weighted in a tiered approach to analyze how companies perform in key customer-impacting categories.
Each category was assigned a metric to determine performance, and the weighted sum adds up to a company’s total Bankrate Score — out of 5 points. Our scoring model provides a comprehensive view, indicating when companies excel across several key areas and highlighting where they fall short.
-
Cost & ratings 50%
-
Coverage & savings 30%
-
Support 20%
- Tier 1 (Cost & ratings): To determine how well auto and home insurance companies satisfy these priorities, average quoted premiums from Quadrant Information Services (if available), as well as any of the latest third-party agency ratings from J.D. Power, AM Best, Demotech and the NAIC, were analyzed.
- Tier 2 (Coverage & savings): We assessed companies’ coverage options and availability to help policyholders find a provider that balances cost with coverage. Additionally, we evaluated each company’s discount options listed on its website.
- Tier 3 (Support): To encompass the many ways a home insurance company can support policyholders, we analyzed avenues of customer accessibility along with community support. This analysis incorporated additional financial strength ratings from S&P and Moody’s and factored a company’s corporate sustainability efforts.
Tier scores are unweighted to show the company's true score in each category out of a possible five points.
What policyholders are saying about Nationwide
Nationwide has 25 reviews
Dive into community reviews below and see what others think about Nationwide.
To help serve you with relevant information, the customer reviews shown are limited to only those that this advertiser has received during the past 12 months.
recommend this insurer
In May 2024, Bankrate collaborated with market research firm SliceMR to survey over 1,500 insurance customers nationwide, asking policyholders to rate their insurer’s cost, coverage, customer support and overall experience on a five-point scale. Bankrate and SliceMR collected and analyzed these customer ratings, along with website analytics and responses to three open-ended questions regarding customer experience. Responses are based on individual policyholders’ policy details and personal experience, and therefore cannot be verified for accuracy. Users received an incentive for their feedback. All ratings are unedited and have not been reviewed or approved by insurance carriers. User-generated ratings are separate from carrier Bankrate Scores — which are calculated based on our proprietary methodology — and may not match.
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