Jessa Claeys is an insurance editor for Bankrate with over a decade of experience writing, editing and leading teams of content creators. She is a licensed personal lines insurance producer in Colorado. Jessa currently covers auto, home and life insurance with the goal of helping others secure a healthy financial future. Her work has been published by several insurance, personal finance and investment-focused publications, including BiggerPockets, 401(k) Specialist, BP Wealth and more.
Jessa Claeys is an insurance editor for Bankrate with over a decade of experience writing, editing and leading teams of content creators. She is a licensed personal lines insurance producer in Colorado. Jessa currently covers auto, home and life insurance with the goal of helping others secure a healthy financial future. Her work has been published by several insurance, personal finance and investment-focused publications, including BiggerPockets, 401(k) Specialist, BP Wealth and more.
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At a glance
3.9
Rating: 3.9 stars out of 5
Bankrate Score
Score breakdown
Auto
Rating: 4 stars out of 5
4.0
Cost & ratings
Rating: 4 stars out of 5
4.0
Coverage
Rating: 4 stars out of 5
4.0
Support
Rating: 4.2 stars out of 5
4.2
Home
Rating: 3.8 stars out of 5
3.8
Cost & ratings
Rating: 3.25 stars out of 5
3.3
Coverage
Rating: 4.33 stars out of 5
4.3
Support
Rating: 4.25 stars out of 5
4.3
Life
Rating: 3.9 stars out of 5
3.9
Cost & ratings
Rating: 4.3 stars out of 5
4.3
Coverage
Rating: 3 stars out of 5
3.0
Support
Rating: 5 stars out of 5
5.0
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
About Bankrate Score
Bankrate's take
Policyholders who live in Alabama, Georgia or Mississippi and value a company with a firsthand understanding of local insurance risk might consider Alfa as their company of choice.
First place in J.D. Power's 2024 U.S. Auto Insurance Study in Southeast region
Broad range of discounts for drivers
Online quotes available for home and term life
Few discounts for homeowners
No-medical-exam life insurance available
A (Excellent) rating with AM Best
Auto
Avg. annual premium for full coverage
$2,864
Avg. annual premium for min coverage
$476
Home
Avg. annual premium for $300k dwelling coverage
$3,241
Alfa car insurance review
Alfa car insurance is available to drivers in Alabama, Georgia and Mississippi. The company earned a Bankrate Score for auto insurance of 4.2 out of 5. In addition, it was recently awarded the top spot in J.D. Power's 2024 U.S. Auto Insurance Study for the Southeast region. This ranking is based on the quality of a company's customer support and suggests that Alfa places a high value on its relationships with policyholders.
Alfa offers standard car insurance policies along with a small list of endorsements that allow you to customize your coverage, including accidental death and dismemberment and accident forgiveness (in Alabama and Mississippi). Alfa has a generous handful of discounts available that could have a significant impact on your premium. These include a defensive driver discount and discounts for members of the military and (in Alabama and Mississippi) for educators, farmers, ministers and first responders.
Pros and cons of Alfa car insurance
When comparing car insurance providers to find the best company for you, it may be helpful to weigh the pros and cons of each company. Here are some of the biggest pros and cons we identified while analyzing Alfa’s auto insurance offerings:
Pros
Many discounts for potential policy savings
Online quotes available
Rated above average for customer satisfaction by J.D. Power
Cons
Very limited coverage area
Does not offer many endorsements
Annual membership required for Alabama residents
Alfa car insurance cost
The average full coverage auto policy with Alfa costs $2,864 per year based on rates provided by Quadrant Information Services. The average minimum coverage policy costs $476 per year. Comparatively, the national average cost of car insurance is $2,685 per year for full coverage and $800 per year for minimum coverage.
Keep in mind that these are averages. Factors like ZIP code, vehicle type, claims history and more contribute to a driver’s car insurance premium, so your individual rate may vary.
How much is Alfa car insurance?
The chart below shows Alfa's average rates for drivers in a range of situations. Note that some insurers will not write policies for drivers with a DUI conviction, since they are considered high-risk. If you have marks on your driving record, reach out to an agent to learn more.
Car insurance rates may vary based on age. In most cases, young drivers pay the highest rates for car insurance due to their lack of experience on the road. If you are a parent and add a teen driver to your policy, your rates will likely increase. In the table below, you can see Alfa’s average rates for drivers in various age groups. These quotes are for a driver with a clean driving history. Drivers with infractions on their record are likely to pay higher rates.
*All rates displayed are average annual rates. Rates are based on our good driver profile, with 16- and 18-year-old drivers added to their parents’ policy.
Since every company weighs the factors that determine premiums differently, you are likely to receive different quotes from different carriers. The table below shows average rates for full and minimum coverage from some of the largest insurers writing policies in Alabama, Georgia and Mississippi.
Researching third-party ratings for customer satisfaction, claims satisfaction and company complaints may help you choose the best insurance company for your needs. Some of the most reputable organizations that rate insurance companies are J.D. Power and the National Association of Insurance Commissioners (NAIC).
J.D. Power did not rate Alfa in its 2023 U.S. Auto Claims Satisfaction Study or 2024 U.S. Insurance Digital Experience Study — perhaps since its coverage is offered in such a limited region. In its 2024 U.S. Auto Insurance Study, however, Alfa holds the top spot for the Southeast region, with 693 points out of 1,000. This translates into a high number of satisfied customers who have had good experiences when filing claims or connecting with the company for another reason. To get an even better idea about Alfa’s claims-handling abilities and online tool capabilities, it might be helpful to speak with current customers.
Alfa auto insurance customer complaints
The NAIC tracks consumer complaints about insurance providers and uses that information to create a complaint index that it updates regularly. An index of 1.00 means that a company receives about as many complaints as expected given its market share. An index under 1.00 indicates fewer complaints than expected, while an index over 1.00 indicates more complaints.
The chart has 1 X axis displaying Year. Data ranges from 2021-01-01 00:00:00 to 2023-01-01 00:00:00.
The chart has 1 Y axis displaying Score. Data ranges from 0 to 1.76.
End of interactive chart.
Alfa car insurance discounts
Alfa offers a wide selection of car insurance discounts which may help you get a lower premium:
Umbrella discount: Policyholders who also have a qualifying commercial, personal or farm umbrella policy could receive a discount on their auto insurance.
Life insurance policy discount: Policyholders who also hold an Alfa life insurance policy may receive a discount on their auto insurance policy.
Occupational discount: Alfa offers occupational discounts to qualifying educators, military and first responders, state or federal employees and auto manufacturers.
Multi-car discount: Discounts may be available for policyholders who insure two or more private passenger vehicles on a single Alfa policy.
Homeownership: If you own a home you can get a discount on your policy, even if you’re not getting home insurance from Alfa.
Youth honor student: Full-time students with a GPA of 3.0 or higher can typically qualify for a lower insurance rate.
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Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.
Get personalized auto insurance quotes
Answering a few quick questions to check your availability with Alfa
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This advertisement is powered by Coverage.com, LLC, a licensed insurance producer (NPN: 19966249) and a corporate affiliate of Bankrate. The offers and links that appear on this advertisement are from companies that compensate Coverage.com in different ways. The compensation received and other factors, such as your location, may impact what offers and links appear, and how, where and in what order they appear. While we seek to provide a wide range of offers, we do not include every product or service that may be available. Our goal is to keep information accurate and timely, but some information may not be current. Your actual offer from an advertiser may be different from the offer on this advertisement. All offers are subject to additional terms and conditions.
Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.
Alfa home insurance review
Alfa home insurance earned a Bankrate Score of 4.0, which places it above average. The company offers standard coverage options for homes, farms, churches and manufactured homes, with renters insurance also available. There are a handful of optional endorsements, including one that covers the repair or replacement of home systems, such as electrical or plumbing, and a home sharing endorsement if you use your property for short-term rentals.
Although Alfa's average rates are above the national average, the company offers several discounts that could save you a significant amount of money off your premium. You could be eligible for savings if you bundle your homeowners and auto insurance, for example, and there is a legacy discount for the children of Alfa policyholders. A discount that may be of interest to those in coastal areas is one for Alabama and Mississippi residents who fortify their homes against hurricanes and windstorms.
Pros and cons of Alfa homeowners insurance
Below, you can see some of the most notable advantages and drawbacks of Alfa’s home insurance offerings:
Pros
Several endorsements available
Potential discounts tailored to regional weather patterns
Some helpful blog resources for buying home insurance
Cons
Few discounts available compared to some other carriers
Not available outside of Alabama, Mississippi and Georgia
Online quoting is not available for home insurance
Alfa home insurance cost
The average Alfa home insurance policy costs $3,241 per year for $300K in dwelling coverage, according to Bankrate’s research. Compared to the average cost of homeowners insurance in the U.S., which is $2,267 per year for $300K in dwelling coverage, Alfa customers pay an average of 43 percent more.
$150K dwelling
Alfa average premium
$1,912
National average premium
$1,370
$300K dwelling
Alfa average premium
$3,241
National average premium
$2,267
$350K dwelling
Alfa average premium
$3,722
National average premium
$2,534
$450K dwelling
Alfa average premium
$4,588
National average premium
$3,066
$750K dwelling
Alfa average premium
$6,971
National average premium
$4,399
*All rates displayed are average annual rates.
Compare Alfa homeowners insurance rates
The price of your homeowners insurance may depend on several factors, including the coverage types you choose, the age of your home and your credit-based insurance score. The average rates below may be helpful for comparison, but individual rates will likely vary.
Since it is a smaller company, Alfa isn't rated by some national organizations that monitor customer satisfaction. For example, it is not included in J.D. Power’s 2024 U.S. Property Claims Satisfaction Study. However, its NAIC ratings can give a sense of Alfa's customer relationships.
Alfa home insurance customer complaints
Alfa had a near-baseline number of complaints for home insurance in 2021 and 2022, according to the NAIC Complaint Index. This seemingly indicates a high level of satisfaction among Alfa's home policyholders. In 2023, the company’s complaint index was 0.0.
NAIC Complaint Index home insurance product
Line chart with 3 data points.
The chart has 1 X axis displaying Year. Data ranges from 2021-01-01 00:00:00 to 2023-01-01 00:00:00.
The chart has 1 Y axis displaying Score. Data ranges from 0 to 0.99.
End of interactive chart.
Alfa home insurance discounts
Alfa offers a few home insurance discounts that could help you get a lower premium. However, some discounts are only available in select states. Here are the home insurance discounts advertised by Alfa Insurance:
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Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.
Get personalized home insurance quotes
Answering a few quick questions to check your availability with Alfa
Your information is kept secure5 digit Zip code is required
This advertisement is powered by Coverage.com, LLC, a licensed insurance producer (NPN: 19966249) and a corporate affiliate of Bankrate. The offers and links that appear on this advertisement are from companies that compensate Coverage.com in different ways. The compensation received and other factors, such as your location, may impact what offers and links appear, and how, where and in what order they appear. While we seek to provide a wide range of offers, we do not include every product or service that may be available. Our goal is to keep information accurate and timely, but some information may not be current. Your actual offer from an advertiser may be different from the offer on this advertisement. All offers are subject to additional terms and conditions.
Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.
Alfa life insurance review
If you live in its service area and are in the market for life insurance, Alfa may be worth considering. It offers both term and permanent policy types, including no-medical-exam policies, a 30-year term option with return of premium and a final expenses plan to help cover funeral or medical costs.
Other unusual offerings include a policy called First Step Life that is designed for children aged 0 to 14 and does not require a medical exam, as well as a flexible universal life policy with variable premiums and a death benefit of $25,000 or over. Further, the company’s rapid issue term policy offers an easy application process and can be converted to permanent if you wish.
Whether or not Alfa is one of the best life insurance companies in the region for your needs, the company makes it easy to ask for quotes. Online quotes are available for term policies, while you will need to call a customer representative for a quote for permanent types of life insurance. The cost of your policy will depend on multiple factors, including your age, your health and the amount of coverage you purchase.
Pros and cons of Alfa life insurance
Below, you can see some of the pros and cons we identified with Alfa life insurance:
Pros
No-medical-exam policies available
Online quotes available for term life insurance
Several riders offered
Cons
No online quotes for permanent life policies
No life insurance coverage calculator
Seniors may find better options elsewhere
Alfa life insurance riders
Life insurance riders are optional policies that allow you to personalize your coverage. Alfa offers a selection of riders, including:
Accidental death benefit: If you pass away and your death is caused by a qualifying accident, your beneficiary may receive a secondary death benefit.
Child term: This rider provides life insurance coverage for each of your children until age 25. When the child turns 25, they have the option to convert the rider into an individual permanent policy with up to five times the rider coverage amount.
Premium insurance: This rider prevents your child’s life insurance policy from getting canceled before the child turns 25 if you pass away or become disabled.
Spouse level-term option: This rider provides level-term coverage for a spouse up to age 65. It can be converted to a permanent policy any time prior to the expiration of the rider.
Waiver of premium: If you become totally disabled, you won’t have to pay your premiums for the duration of the disability.
Flexible payment schedule: This allows you to pay your premiums on your preferred schedule. Options include monthly, quarterly, semi-annually or annually.
Compare life insurance providers quickly and easily
See which provider is right for you.
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25-34
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The amount of coverage you need depends on many factors, including your age, income, mortgage and other debts and anticipated funeral expenses.
0-75,000
75,000-125,000
125,000-250,000
250,000-500,000
500,000-1,000,000
1,000,000+
Please select Coverage amount
Whole life insurance combines life insurance with an investment component.
Coverage for life
Tax-deferred savings benefit if premiums are paid
3 variations of permanent insurance: whole life, universal life and variable life include investment component
Term life insurance is precisely what the name implies: an insurance policy that is good for a specific term of time.
Fixed premium over term
No savings benefits
Outliving policy or policy cancellation results in no money back
Term 5 Years
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Term 30 Years
Whole Life
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Alfa has a limited service area of just three states, so you’ll need to look elsewhere if you don’t live in Alabama, Georgia or Mississippi. Even if you do, it’s worth comparing multiple options to look for the best deal. If you’re looking for an insurance policy, consider these alternatives.
Featured
Alfa
Rating: 3.9 stars out of 5
3.9
Bankrate scores primarily reflect a weighted rank of industry standard ratings for financial strength and customer experience, in addition to average quoted rates. A secondary assessment of each provider's online and mobile resources and policy management options also contributed to overall ratings
Bankrate scores primarily reflect a weighted rank of industry standard ratings for financial strength and customer experience, in addition to average quoted rates. A secondary assessment of each provider's online and mobile resources and policy management options also contributed to overall ratings
Bankrate scores primarily reflect a weighted rank of industry standard ratings for financial strength and customer experience, in addition to average quoted rates. A secondary assessment of each provider's online and mobile resources and policy management options also contributed to overall ratings
Bankrate identified key carrier features, coverage offerings, discounts and more
Policyholders who live in Alabama, Georgia or Mississippi and value a company with a firsthand understanding of local insurance risk might consider Alfa as their company of choice.
Policyholders who value a personalized experience through a local agent, bundling insurance policies with the same company and highly rated customer service might consider State Farm. State Farm holds the 2024 Bankrate Award for Best Term Life Insurer.
Policyholders who value cheaper car insurance and digital capabilities over bundling multiple insurance policies with the same company might consider Geico. Geico tied for the 2024 Bankrate Award for Best Auto Insurance Company Overall.
The insurance market can be complicated, but Bankrate's insurance editorial team used our unique perspective to bring readers the information they need to make educated decisions when shopping for a policy.
78
years of industry experience
9
licensed staff
34.5K
ZIP codes examined
120
carriers reviewed
Is Alfa a good insurance company?
If you live in Alabama, Georgia or Mississippi, you may find that Alfa is a good insurance company with something to offer you. The company has solid choices for auto, home and life policies, with the opportunity to customize your insurance by adding endorsements, plus a robust list of discount opportunities.
As a regional carrier, Alfa is likely to have an excellent understanding of the needs of residents in the Southern states it serves. As an example, it offers a home discount to some residents who have weatherproofed their homes against hurricanes and windstorms.
Alfa doesn't offer all the digital tools and capabilities that some other insurers do, but it is worth considering if you prefer to handle your insurance business with a live agent rather than online.
What are real-life customers saying about Alfa?
To offer a clearer understanding of Alfa's customer experience, we’ve collected Alfa insurance reviews from actual customers who posted on Reddit and Yelp. These platforms feature candid insight and personal stories. Through this commentary, potential customers can better gauge what to anticipate from Alfa.
Reddit User*
Feb 9, 2024
Alfa has been good to us
We have had Alfa for 28 years. We have our home, auto, and life insurance through them. I have had 2 wrecks (not at fault for either) that totaled my vehicles, and they paid so quick that both times, I had a new vehicle within a week. They replaced the roof on our house due to hail damage. It was super easy. They told us to get them an estimate. We got 3 and chose the mid-priced one. They paid it, and it was done. I worried about it because I have heard of other insurance companies canceling policies after roof replacements, but everything was fine. They have been very good to us.
They exist only in name. Good luck trying to contact anyone for any reason, but they'll make sure to reach out for your renewal. Smh. Roadside assistance is just as much as a joke as the rest of their services. I needed them around 8pm one night. Made five unanswered calls to them. Wound getting my own help. Then they had the audacity to try and raise my premium. Stay far away if you care about being in touch with your insurer.
*The quotes and citations included on this page have been verified by our editorial team and are accurate as of the posting date. Outlinked content may contain views and opinions that do not reflect the views and opinions of Bankrate.
Alfa company details
Alfa's website allows you to initiate a live online chat, although it is not available 24/7. You can also submit a question or comment via the website. In addition, you can use the following methods to connect with the company:
Mailing address: P.O. Box 11000, Montgomery, AL 36191-0001
State availability
Alfa offers insurance only in Alabama, Georgia and Mississippi.
Alfa tools and benefits
Alfa offers a variety of tools that its customers can use to make buying insurance easier, as well as some perks and additional coverage options.
Some of these benefits include:
Mobile app: Alfa’s highly rated mobile app allows customers to virtually view policy information, file claims, connect with an agent and pay their bill.
Personal umbrella insurance: This coverage option may help protect you against the financial burden of a lawsuit by adding additional liability protection to back up your homeowners and auto insurance policies.
Farm insurance: Alfa offers property, liability and optional coverage types for farmers in eligible states.
Farmer discounts: Alabama residents who become members of the Alabama Farmers Federation may get a discount on policies.
Church insurance: This policy is designed to cover your place of worship.
Watercraft insurance: This coverage pays out for covered losses to your recreational watercraft and is written on an actual cash value basis.
Educational materials: You can read Alfa’s home insurance blog to learn how to protect your home from various risks.
Frequently asked questions about Alfa
Alfa lets its customers file a claim online through their account dashboard. You can also file a claim by calling an Alfa representative, who can assist with taking the claim information over the phone.
Alfa Insurance has various initiatives and programs that reflect its dedication to corporate responsibility and community engagement. In 2023, Alfa Mutual Insurance Company was recognized with the Annual Award in Innovation by the National Association of Mutual Insurance Companies (NAMIC), underscoring its innovative approaches in developing emerging leaders, enhancing company culture and building innovative solutions for better customer service. This award highlights Alfa's efforts in fostering a forward-thinking and sustainable business model.
Additionally, Alfa and the Alabama Farmers Agriculture Foundation collectively donated over $1.89 million to 167 organizations in 2023. These donations supported a wide range of initiatives, including cancer research, education, agricultural resources and disaster recovery efforts. The Alfa Foundation, central to these efforts, has been a strong advocate for education and community impact for over 75 years. Alfa Cares, another initiative, focuses on community development, health and wellness, education and agriculture, aiming to go beyond just providing insurance to actively supporting the communities it serves.
Yes, Alfa Insurance is generally good about paying claims. It has relatively few complaints on record, especially for its home insurance offerings. It also has an A rating from AM Best, showing that it has the financial stability to pay its claims.
Alfa offers three types of insurance to its customers. You can buy auto, life, and homeowners insurance. If you bundle multiple types of policies, you may be able to get a discount.
Methodology
Rates
Bankrate utilizes Quadrant Information Services to analyze April 2025 rates for all ZIP codes and carriers in all 50 states and Washington, D.C. Rates are weighted based on the population density in each geographic region. Quoted rates for our base profile are based on the following characteristics and full coverage limits with bundling and paperless billing discounts applied:
40 year old
Single male and female driver
2023 Toyota Camry
Primary vehicle
Good credit score
Clean driving record
Commutes 5 days
Bodily injury liability
$100,000 per person
$300,000 per accident
Property damage liability
$50,000 per accident
Personal injury protection
$100,000 per accident
Uninsured motorist bodily injury
$100,000 per person
$300,000 per accident
Collision deductible
$500
Comprehensive deductible
$500
To determine minimum coverage limits, Bankrate used minimum coverage that meets each state’s requirements. These are sample rates and should only be used for comparative purposes. Your quotes will differ.
If otherwise specified, the base profile has been modified with the following driver characteristics:
Other profiles
Rates were calculated based on the following insurance credit tiers assigned to our drivers: “poor, average, good (base) and excellent.” Insurance credit tiers factor in your official credit scores but are not dependent on that variable alone. Four states prohibit or limit the use of credit as a rating factor in determining auto insurance rates: California, Hawaii, Massachusetts and Michigan.
Rates were calculated by evaluating our base profile with the following incidents applied: clean record (base), at-fault accident, single speeding ticket, single DUI conviction and lapse in coverage.
Rates were calculated by evaluating our base profile with the following differences in mileage: 2K, 5K, 12K (base), 15K and 20K.
Unless otherwise stated, rates are for 2023 vehicle models. For new vs used vehicles, we included the following year in our calculations: 2013.
Rates were calculated by evaluating our base profile with the ages 18-70 (base: 40 years) applied. Depending on age, drivers may be a renter or homeowner. Age is not a contributing rating factor in Hawaii and Massachusetts due to state regulations. For teen drivers, rates were determined by adding a 16- or 17-year-old teen to their 40-year-old married parents' policy. The rates displayed reflect the total cost of a driver this age added to their parents’ policy.
The following states do not use gender as a determining factor in calculating premiums: California, Hawaii, Massachusetts, Michigan, North Carolina, Pennsylvania.
Rates were evaluated based on the following marital/family status: single (base), married, 40-year-old married man and woman. Marital status is not a rating factor in Hawaii and Massachusetts.
Bankrate Score
Our 2025 Bankrate Score for auto insurance considers key variables that our insurance editorial team determined impact policyholders’ experiences with an insurance company. These factors include a robust assessment of each company’s cost of coverage, product availability, financial strength ratings, online capabilities and customer and claims support accessibility. We grouped these factors into three essential categories — cost and ratings, coverage and savings, and support — which we then weighted in a tiered approach.
Each category was assigned a metric to determine performance, and the weighted sum adds up to a company’s total Bankrate Score — out of 5 points. Our scoring model provides a comprehensive view, indicating when companies excel across several key areas and highlighting where they fall short.
50% Cost & ratings
50% Cost & ratings
30% Coverage & savings
30% Coverage & savings
20% Support
20% Support
Tier 1 (Cost & ratings): To determine how well auto insurance companies satisfy these priorities, our team analyzed quoted premiums from Quadrant Information Services (if available), as well as any of the latest third-party agency ratings from J.D. Power, AM Best, Demotech and the National Association of Insurance Commissioners (NAIC).
Tier 2 (Coverage & savings): We assessed companies’ coverage options and availability to help policyholders find a provider that balances cost with coverage. Additionally, we evaluated the discount options listed on each company’s website.
Tier 3 (Support): To encompass the many ways an auto insurance company can support policyholders, we analyzed avenues of customer accessibility along with community support. This analysis incorporated additional financial strength ratings from S&P and Moody’s and factored in a company’s corporate sustainability efforts.
Tier scores are unweighted to show the company's true score in each category out of a possible five points.
Rates
Bankrate utilizes Quadrant Information Services to analyze April 2025 rates for all ZIP codes and carriers in all 50 states and Washington, D.C. Quoted rates for our base profile are based on the following characteristics and coverage limits:
40 year old
Married male and female homeowners
2017 build year
Primary home
Good credit score
Clean claim history
Dwelling coverage
$300,000
Other structures coverage
$30,000
Personal property coverage
$150,000
Loss of use coverage
$60,000
Liability coverage
$500,000
Medical payment coverage
$1,000
The homeowners also have a $1,000 deductible, a $500 hail deductible and a 2 percent hurricane deductible (or the next closest deductible amounts that are available) where separate deductibles apply.
These are sample rates and should be used for comparative purposes only. Your quotes will differ.
If otherwise specified, the base profile has been modified with the following homeowner characteristics:
Dwelling coverage:
Coverage A, Dwelling: $150,000, $350,000, $450,000, $750,000
Coverage B, Other Structures: $15,000, $35,000, $45,000, $75,000
Coverage C, Personal Property: $75,000, $175,000, $225,000, $375,000
Coverage D, Loss of Use: $30,000, $70,000, $90,000, $150,000
Coverage E, Liability: $500,000
Coverage F, Medical Payments: $1,000
Rates were calculated based on the following insurance credit tiers assigned to our homeowners: “poor, average, good (base) and excellent.” Insurance credit tiers factor in your official credit scores but are not dependent on that variable alone. The following states do not allow credit to be a factor in determining home insurance rates: California, Maryland, Massachusetts.
Rates were calculated based on the following insurance claims assigned to our homeowners: “fire ($80,000 in losses), liability ($31,000 in losses), theft ($5,000 in losses) and wind ($12,000 in losses).”
Rates were calculated based on the following build years for homes and assigned to our homeowners: 1959, 1982, 1992, 2010, 2017 (base) and 2020.
Rates were calculated based on the following deductible amounts: $1,000 (base), $1,500, $2,000 and $5,000.
Bankrate Score
Our 2025 Bankrate Score considers variables our insurance editorial team determined impact policyholders’ experiences with an insurance company. These rating factors include a robust assessment of each company’s cost of coverage, product availability, financial strength ratings, online capabilities and customer and claims support accessibility. We grouped these factors into three essential categories — cost and ratings, coverage and savings, and support — which we then weighted in a tiered approach.
Each category was assigned a metric to determine performance, and the weighted sum adds up to a company’s total Bankrate Score — out of 5 points. Our scoring model provides a comprehensive view, indicating when companies excel across several key areas and highlighting where they fall short.
50% Cost & ratings
50% Cost & ratings
30% Coverage & savings
30% Coverage & savings
20% Support
20% Support
Tier 1 (Cost & ratings): To determine how well home insurance companies satisfy these priorities, our team analyzed average quoted premiums from Quadrant Information Services (if available), as well as any of the latest third-party agency ratings from J.D. Power, AM Best, Demotech and the National Association of Insurance Commissioners (NAIC).
Tier 2 (Coverage & savings): We assessed companies’ coverage options and availability to help policyholders find a provider that balances cost with coverage. Additionally, we evaluated each company’s discount options listed on its website.
Tier 3 (Support): To encompass the many ways a home insurance company can support policyholders, we analyzed avenues of customer accessibility along with community support. This analysis incorporated additional financial strength ratings from S&P and Moody’s and factored in a company’s corporate sustainability efforts.
Tier scores are unweighted to show the company's true score in each category out of a possible five points.
What policyholders are saying about Alfa
Alfa has 49 reviews
Dive into community reviews below and see what others think about Alfa.
4.1
49
ratings
Star ranking and total number reflects the lifetime customer reviews received while this lender has been an advertiser on Bankrate.
To help serve you with relevant information, the customer reviews shown are limited to only those that this advertiser has received during the past 12 months.
79% of consumers recommend this insurer
Score breakdown
5 stars
55%
4 stars
24%
3 stars
6%
2 stars
4%
1 star
10%
Score by category
Overall rating4.1 / 5
Original cost3.8 / 5
Coverage4.2 / 5
Customer Support4.4 / 5
How we got these ratings
In May 2024, Bankrate collaborated with market research firm SliceMR to survey over 1,500 insurance customers nationwide, asking policyholders to rate their insurer’s cost, coverage, customer support and overall experience on a five-point scale. Bankrate and SliceMR collected and analyzed these customer ratings, along with website analytics and responses to three open-ended questions regarding customer experience. Responses are based on individual policyholders’ policy details and personal experience, and therefore cannot be verified for accuracy. Users received an incentive for their feedback. All ratings are unedited and have not been reviewed or approved by insurance carriers. User-generated ratings are separate from carrier Bankrate Scores — which are calculated based on our proprietary methodology — and may not match.
Community Reviews
See what users like you are saying about Alfa.
Anonymous Policyholder
April 10, 2025
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
Customer service was alright they definitely help
Insurance Type
Auto
Score by category
Original cost3/ 5
Customer Support3/ 5
Coverage4/ 5
Anonymous Policyholder
April 10, 2025
What made you choose this insurer over others for your auto and/or home insurance?
It was reliable and inexpensive
Insurance Type
Auto
Score by category
Original cost2/ 5
Customer Support3/ 5
Coverage3/ 5
Anonymous Policyholder
April 10, 2025
What made you choose this insurer over others for your auto and/or home insurance?
Insurance agent is a personal friend and always there when I need him. This insurance company has been very good to my wife and myself over the years.
Insurance Type
Auto + Home
Score by category
Original cost4/ 5
Customer Support5/ 5
Coverage5/ 5
Anonymous Policyholder
April 10, 2025
What made you choose this insurer over others for your auto and/or home insurance?
Lower at price wins.
Insurance Type
Auto
Score by category
Original cost5/ 5
Customer Support5/ 5
Coverage5/ 5
Anonymous Policyholder
April 10, 2025
What made you choose this insurer over others for your auto and/or home insurance?
Good businesses I have been there for a long time and the prices are cheap
Insurance Type
Home
Score by category
Original cost3/ 5
Customer Support3/ 5
Coverage2/ 5
Anonymous Policyholder
April 10, 2025
What made you choose this insurer over others for your auto and/or home insurance?
My experience with them has been great overall.
Insurance Type
Home
Score by category
Original cost5/ 5
Customer Support5/ 5
Coverage4/ 5
Anonymous Policyholder
April 10, 2025
What made you choose this insurer over others for your auto and/or home insurance?
I chose this insurer because their customer service is far more responsive and if I had questions or needed help, they responded quickly, which made a big difference in my experience.
Insurance Type
Home
Score by category
Original cost5/ 5
Customer Support5/ 5
Coverage5/ 5
Anonymous Policyholder
April 10, 2025
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
They are good with handling claims
Insurance Type
Auto
Score by category
Original cost4/ 5
Customer Support4/ 5
Coverage4/ 5
Anonymous Policyholder
April 10, 2025
What made you choose this insurer over others for your auto and/or home insurance?
Well they were good with customer service and provided so much help.
Insurance Type
Auto
Score by category
Original cost4/ 5
Customer Support5/ 5
Coverage5/ 5
Anonymous Policyholder
April 10, 2025
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
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Bankrate follows a strict
editorial policy, so you can trust that our content is honest and accurate. Our award-winning editors and reporters create honest and accurate content to help you make the right financial decisions. The content created by our editorial staff is objective, factual, and not influenced by our advertisers.
We’re transparent about how we are able to bring quality content, competitive rates, and useful tools to you by explaining how we make money.
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