Acceptance insurance review 2024
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At a glance
Bankrate's take
Acceptance Insurance, a brand of First Acceptance Insurance Company, sells nonstandard auto insurance policies to high-risk drivers who might have trouble finding coverage elsewhere, along with property and life insurance.
- Geared toward high-risk drivers
- Works with SR-22 and FR-44 certificates
- Home insurance may be underwritten by third parties
- High rate of customer complaints to NAIC
News
In March 2023, Pennsylvania Insurance Commissioner Michael Humphreys released a market conduct examination report penalizing First Acceptance Insurance Company for adding optional third-party coverage to policies without customers’ knowledge or approval. The company was fined and will receive a follow-up report within 12 months to ensure resolution to the insurance department’s satisfaction.
Acceptance car insurance review
Acceptance Insurance is an agency that sells auto insurance policies for high-risk drivers underwritten by First Acceptance Insurance Company. As a nonstandard auto insurer, First Acceptance focuses on basic coverage for drivers with high-risk profiles due to poor credit, bad driving records or lengthy claim histories.
If you need an SR-22 or FR-44 certificate to verify your coverage with the department of motor vehicles, you may want to look for quotes from Acceptance. Coverage options are limited to state-mandated insurance like liability, personal injury protection and uninsured/underinsured motorist coverage along with comprehensive and collision coverage — if you want gap insurance, rental reimbursement or other optional add-ons, you may need to look elsewhere. However, Acceptance does partner with Nation Safe Drivers to offer a roadside assistance plan.
Pros and cons of Acceptance car insurance
There are a few benefits and drawbacks to consider when it comes to Acceptance car insurance, including:
Pros
- Can file SR-22 forms
- Caters to high-risk drivers who may have a hard time finding coverage elsewhere
- Offers renters and term life insurance
Cons
- Has higher-than-average complaints for auto insurance
- Availability is limited to 15 states
- Marginal financial strength rating
Acceptance car insurance cost
Average rates are not available for Acceptance auto insurance. The average cost of car insurance as of November 2024 is $2,458 per year for full coverage and $678 per year for state minimum coverage. However, car insurance rates vary based on a number of personal rating factors, such as your driving history, claims history and even your age (in most states). It may be helpful to get a personalized quote to learn what your costs may be.
Acceptance customer satisfaction
Third-party companies rate insurers based on several variables. J.D. Power, for one, ranks insurance companies based on customer service. AM Best calculates financial strength ratings to indicate whether a company has historically been financially capable of paying customer claims. First Acceptance Insurance Company is not rated by J.D. Power, but its parent company — First Acceptance Corporation — has a financial strength rating of C++ (Marginal) from AM Best.
Acceptance auto claims satisfaction
The NAIC tracks insurance company complaints from customers. First Acceptance has a high number of complaints for a company its size based on the NAIC Complaint Index, with a 2023 score of 2.20.
Acceptance car insurance discounts
Earning car insurance discounts could be a great way to maximize savings on car insurance, especially if you have trouble qualifying for coverage with other insurers. Some potential Acceptance discounts you may be able to qualify for include:
- Multi-car discount: If you insure multiple vehicles through Acceptance, you may be eligible for a discounted rate.
- Homeowner discount: Even if your home isn’t insured by Acceptance, being a homeowner could qualify you for a lower rate.
- Autopay and paperless discounts: Opting for automatic payments from your bank or choosing paperless billing might earn you a discount.
- Previous insurance discount: You could get a discount if you’ve had prior insurance with a different company for at least six months before starting an Acceptance policy.
- High down payment discount: If you can make a higher-than-minimum down payment on your auto insurance, you might be eligible for a discount.
- Defensive driving course discount: Completion of an approved defensive driving course might qualify you for discounted premiums.
Acceptance home insurance review
Acceptance Insurance Agency sells standard homeowners coverage, such as dwelling, personal property, liability, medical payments and loss of use coverage — but First Acceptance Insurance only lists renters insurance as a product on its website. If you purchase home insurance through an Acceptance Agency, be aware that your coverage may be underwritten by a third party home insurance company.
Pros and cons of Acceptance homeowners insurance
There are a number of pros and cons to consider for Acceptance homeowners insurance, including:
Pros
- High-risk homeowners may find coverage through this provider
- Offers a standard array of home insurance policies
- Easy-to-use digital options for policy management and claims filing
Cons
- Limited availability
- Coverage may come from a third party
- Average rates are unavailable
Acceptance home insurance cost
Average premiums for Acceptance homeowners policies are unavailable. Either way, your homeowners insurance rate may vary due to factors like your home’s location, size, age and so on. As a point of reference, the average annual cost of homeowners insurance as of November 2024 is $2,304 for $300,000 in dwelling coverage.
Acceptance customer satisfaction
Because home insurance policies purchased through Acceptance Insurance agencies may be underwritten by a range of third party carriers, there’s no consistent information about customer satisfaction for Acceptance home insurance.
Acceptance home insurance discounts
Asking about Acceptance home insurance discount opportunities could help you land a cheaper home insurance policy. The agency’s website doesn’t list specifics regarding available home insurance discounts, though, so the best way to find out what’s available in your area is to ask an Acceptance insurance agent directly when obtaining a quote.
Acceptance life insurance review
Acceptance sells term life insurance, which may be a good option for younger people looking for affordable coverage for a specific time. At the end of the term, most life insurance companies offer the option to convert the term policy into a permanent policy, which provides financial protection for the duration of your life or as long as premiums are paid.
The Acceptance website offers limited information about its term life insurance policies. It does not include information about the policy term lengths, coverage amounts or third-party underwriters. The site does allow online life insurance quotes, however. Just enter your ZIP code and personal information when prompted. Keep in mind that the cost of life insurance coverage can vary greatly depending on your age and health, and cheaper coverage may be found by shopping around.
Pros and cons of Acceptance life insurance
Though online information is limited about Acceptance’s life insurance policies, the company does offer a variety of insurance products. For high-risk customers who are looking to bundle cheap life insurance with other types of coverage, Acceptance may offer a solid one-stop shop for multiple policies.
Pros
- Offers term life insurance policy options
- You may be able to bundle life with other types of policies from Acceptance
Cons
- Limited information about life insurance products is available
- Only offers term life policies — not permanent life insurance
Acceptance life insurance riders
Acceptance doesn’t list available life insurance endorsements on its website. You’ll need to contact one of their representatives directly or start an online quote to learn more.
Compare life insurance providers quickly and easily
See which provider is right for you.
Whole life insurance combines life insurance with an investment component.
- Coverage for life
- Tax-deferred savings benefit if premiums are paid
- 3 variations of permanent insurance: whole life, universal life and variable life include investment component
Term life insurance is precisely what the name implies: an insurance policy that is good for a specific term of time.
- Fixed premium over term
- No savings benefits
- Outliving policy or policy cancellation results in no money back
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Compare Acceptance with other insurers
Finding the right insurance company can be difficult, and it's often helpful to shop around before committing to a policy. When shopping with several providers, it's important to only compare rates between similar types and amounts of coverage. If you’re unsure whether Acceptance is right for you, take a look at our quick comparison below:
Acceptance vs. Nationwide
Nationwide has strong financial strength ratings and is widely available throughout the country for home, auto and life insurance. Nationwide also offers home insurance policies specialized for high-value homes. Inversely, Acceptance is focused on home policies for homes that may have difficulty getting coverage from other companies. If you are trying to insure a high-value home and don't have significant barriers to insuring it, then Nationwide may be an option worth considering.
Learn more: Nationwide Insurance review
Acceptance vs. Geico
Geico offers some of the cheapest car insurance rates on average, and it could be worth considering for those who want to compare with another carrier. High-risk drivers may find coverage options with Acceptance, but others may find better rates and coverage options with Geico, depending on their personal rating factors and other pertinent information. In addition, Geico also offers some specialized coverage options for high-risk drivers and may be a good comparison choice for drivers with prior accidents or incidents on their driving records.
Learn more: Geico Insurance review
Acceptance vs. Erie
Another regional carrier, Erie could be an option for those who want a local company to meet their needs and those who live in one of the 12 states where Erie operates. Erie ranked highly in 2023 with J.D. Power for customer claims satisfaction, and it offers competitive average rates for both home and auto insurance. Still, Erie has even more limited availability than Acceptance, and Acceptance specializes in higher-risk customers. Drivers or homeowners with good credit ratings and driving records may find it worth getting a quote from Erie, depending on availability.
Learn more: Erie Insurance review
Why you can trust Bankrate
Read our full methodologyOur insurance editorial team includes licensed agents with decades of combined experience, and we used our intimate knowledge of the industry to conduct this in-depth Acceptance insurance review.
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1.2M
quotes analyzed
Is Acceptance a good insurance company?
Acceptance may be an option worth considering for drivers who are categorized as high-risk. For others, however, this company may be more costly than some of the other options and coverage may be limited compared to many of the alternatives.
What are real-life customers saying about Acceptance?
To better understand how well Acceptance meets customers’ needs and expectations, Bankrate’s insurance editorial team scoured forums and review sites like Reddit and Yelp for mentions of Acceptance. We found mixed results: while some reported that Acceptance had helped them find affordable auto insurance despite a risky profile, others complained of negative customer service.
*The quotes and citations included on this page have been verified by our editorial team and are accurate as of the posting date. Outlinked content may contain views and opinions that do not reflect the views and opinions of Bankrate.
Acceptance company details
- Customer service: 1-800-321-0899
- Claims: 1-800-779-2103 or file a claim online
- Roadside assistance: 1-866-936-0485
- Quotes: 1-866-405-7102
- Website: acceptanceinsurance.com
- Mailing address: 3813 Green Hills Village Drive, Nashville, TN 37215-2610
State availability
Acceptance offers coverage in 15 states: AL, AZ, CA, FL, GA, IL, IN, MS, MO, OH, PA, SC, TN, TX and VA. For specific policy availability, contact customer service.
Acceptance tools and benefits
If you have other insurance needs and struggle to qualify for coverage with other national insurers, having all your policies in one place with Acceptance could simplify your insurance needs. Other Acceptance insurance products you may find beneficial for your situation include:
- Motorcycle insurance: Motorcycles require a different type of coverage than standard vehicles and Acceptance sells this type.
- Renters insurance: Renters insurance can help renters protect their belongings within their rental property.
- Pet insurance: Pet insurance can help pay for vet bills in the case of an injury or illness affecting your pet.
- Travel insurance: Acceptance has a car insurance travel policy specifically for traveling to Mexico. This coverage will prevent you from driving uninsured while across the border.
- Towbusters roadside assistance: In addition to insurance policies, Acceptance offers a membership program that includes roadside assistance and optional ticket forgiveness.
- TeleMed: This subscription telehealth service connects customers with virtual doctor appointments around the clock.
Frequently asked questions about Acceptance
