MAPFRE insurance review 2024

Drivers looking to personalize their car insurance policy may want to consider MAPFRE.  The company offers both auto and home policies, which allows for bundling to earn savings. Coverage is available in 14 states, but online quoting is only available in eight states and Puerto Rico. Other customers can get a quote over the phone or in person by referencing its online agency locator tool.

MAPFRE car insurance policy offerings are fairly robust with a handful of add-on options, including accident forgiveness and disappearing deductibles. During our MAPFRE insurance review, the AutoMaster endorsement stood out as a notable option in the select states where it’s available. This endorsement combines several coverage types into one easy-to-add package. However, MAPFRE’s lack of nationwide availability and average rate data, along with its relatively short list of auto insurance discounts, contributed to its car insurance Bankrate Score of 3.1 out of 5.

Pros and cons of MAPFRE car insurance

If you’re in the process of gathering car insurance quotes, it can be helpful to know the perks and drawbacks of each company you’re considering. Comparing car insurance rates may be helpful, but there’s more to a company than price. Here are some pros and cons of MAPFRE car insurance to think about:

The best homeowners insurance companies offer a variety of options for homeowners to personalize their policies, and MAPFRE is no different. The company could be a good option if you are seeking a robust home insurance policy with numerous add-on options. Online quotes are available in nine states, although coverage may be available more broadly.

Depending on where you live, you may want to consider adding MAPFRE’s water backup insurance, which provides coverage for damage caused by water and sewer line backups. Choosing replacement cost for your personal property coverage may also be a smart financial move to get the full replacement value if your belongings are destroyed in a covered loss. MAPFRE offers increased limits coverage for items like jewelry, special personal property coverage to broaden the insurance perils for your belongings, credit card coverage and service line coverage. The carrier offers specific insurance programs for antique homes and high-value homes, as well.

Even considering MAPFRE’s lower-than-average premiums and robust coverage options, the company earned a Bankrate Score for home insurance of 3.2 out of 5. One factor that contributed to this score was MAPFRE’s lack of inclusion in J.D. Power studies. Additionally, the company’s most recent AM Best financial strength rating was A (Excellent) but the company recently requested to be withdrawn from consideration.

Pros and cons of MAPFRE homeowners insurance

MAPFRE home insurance has upsides and downsides, just like any product. As with auto insurance, comparing home insurance quotes and other features of several companies could help you find an ideal policy for your needs.

Choosing the right insurance provider is a decision that can significantly impact your financial security and peace of mind. Comparing carriers is essential to finding the best fit for your specific needs, as each company offers its own benefits, coverage options and discounts. While some insurers, like MAPFRE, may excel in certain areas or offer specialized programs, others might provide broader coverage or more competitive rates in different regions. It's important to weigh these factors, alongside customer service and financial stability, to ensure you're making an informed choice that aligns with your personal and financial circumstances.

MAPFRE vs. Geico

Geico might appeal to those seeking affordable car insurance and strong digital tools, especially for preferred and high-risk drivers. While it offers nationwide coverage and various discounts, it's worth noting Geico partners with other companies for home insurance, potentially affecting those desiring integrated service for all their policies.

Learn more: Geico insurance review

MAPFRE vs. State Farm

State Farm may suit those who prefer personalized service from local agents and those who value bundling various policies with one company. It's potentially a fit for drivers seeking cost-effective full coverage options and a range of discounts, too. However, homeowners in search of highly tailored policies might find State Farm's online endorsement offerings less extensive.

Learn more: State Farm insurance review

MAPFRE vs. Auto-Owners

Auto-Owners might appeal to those seeking personalized insurance options and coverage through a network of local agents. Policies are only available in 26 states, though. Further, for policyholders who prefer digital policy management, Auto-Owners' online tools may not fully meet their expectations.

Learn more: Auto-Owners insurance review

Bankrate’s insurance editorial team includes licensed agents with firsthand experience selling and servicing insurance policies, and we know that choosing the right insurance carrier isn’t always easy. To help our readers find the best coverage to meet their needs, we conduct thorough, honest and unbiased reviews of some of the largest insurance companies by market share.

MAPFRE could be a good insurance company for many shoppers. It offers multiple types of insurance, a variety of coverage options, several auto insurance discounts and numerous perks. MAPFRE doesn’t advertise its home insurance discounts, though, and its lack of J.D. Power scores could make assessing customer and claims satisfaction difficult. Mixed scores reflecting complaints filed with the National Association of Insurance Commissioners for auto coverage might mean that its service isn’t the best, but talking with current policyholders could help.

What are real-life customers saying about MAPFRE?

To shed light on the MAPFRE customer experience, we've gathered opinions and anecdotes from real users on platforms such as Reddit and Yelp. While Reddit serves as a forum for sharing diverse experiences, Yelp often features detailed reviews that can highlight aspects of customer service, claims handling and overall satisfaction. These platforms, though not dedicated review sites, allow users to engage in discussions and share their personal experiences with MAPFRE insurance, providing a broad range of viewpoints.

Reddit

Reddit reviews on MAPFRE present a mixed picture: some users express frustration with administrative issues, such as difficulties updating payment information, leading to unwanted fees. However, others have had positive experiences, noting efficient claims processing and satisfactory handling of accidents without affecting subsequent rates.

Yelp

Yelp reviews of MAPFRE also vary widely, with some customers expressing high satisfaction, particularly praising the professionalism and support of individual appraisers during the repair process. Conversely, other reviews highlight frustrations, such as unexpected policy cancellations linked to administrative criteria, despite initial promises of savings through bundling services, contributing to mixed perceptions of the company's practices.

*The quotes and citations included on this page have been verified by our editorial team and are accurate as of the posting date. Outlinked content may contain views and opinions that do not reflect the views and opinions of Bankrate.

MAPFRE company details

There are several ways to contact MAPFRE:

• Contact: Details listed by state
• Claims: 1-855-627-3737 or file a claim online
• Website: mapfreinsurance.com
• Mailing address: 211 Main St., Webster, MA 01570

State availability

MAPFRE writes auto and home insurance policies in 14 states and Puerto Rico, though product availability varies by state. Serviceable states include AZ, CA, CT, FL, ID, MA, ME, NH, OH, OR, PA, RI, VT and WA.

MAPFRE tools and benefits

In addition to auto and home insurance, MAPFRE also offers the following types of coverage:

• Business: If you own a business, MAPFRE offers several types of insurance, including commercial auto and business coverage.
• Umbrella: Umbrella policies provide extra liability coverage if you have an auto or home claim that goes above that policy’s liability limit.
• Watercraft/boat/yacht: You may be able to insure your watercraft with MAPFRE and take advantage of the company’s extensive endorsements.
• Motorcycle: Motorcycle insurance is similar to car insurance but often requires a separate policy. MAPFRE may also be able to insure your motorcycle trailer.
• Recreational vehicle: ATVs, snowmobiles, campers and more all require specialized coverage. MAPFRE may have the options you need to cover your recreational vehicle.
• ePICS: If a covered vehicle incurs damage but is still driveable, you can submit photos of your damage online, along with your contact information and claim number, and receive a digital appraisal. A similar program is available for home insurance claims.
• CAR EZ: Drivers can schedule a prioritized repair with an auto body shop and coordinate a rental car pickup after a covered accident. MAPFRE offers guaranteed service coverage for the lifetime of the vehicle, and the service technicians will even wash the car before it is returned to the owner.
• Select Home Restoration Program: This program helps homeowners get expedited repairs with guaranteed coverage. Homeowners can get emergency home repairs within two hours and same-day contact for scheduling major structural repairs.

Frequently asked questions about MAPFRE

Additional profiles:

• Coverage A, Dwelling: $150,000, $350,000, $450,000, $750,000
• Coverage B, Other Structures: $15,000, $35,000, $45,000, $75,000
• Coverage C, Personal Property: $75,000, $175,000, $225,000, $375,000
• Coverage D, Loss of Use: $30,000, $70,000, $90,000, $150,000
• Coverage E, Liability: $500,000
• Coverage F, Medical Payments: $1,000

These are sample rates and should only be used for comparative purposes. 

Bankrate Scores

Our 2024 Bankrate Score considers variables our insurance editorial team determined impacts policyholders’ experiences with an insurance company. These rating factors include a robust assessment of each company’s product availability, financial strength ratings, online capabilities and customer and claims support accessibility. Each factor was added to a category, and these categories were weighted in a tiered approach to analyze how companies perform in key customer-impacting categories.

Each category was assigned a metric to determine performance, and the weighted sum adds up to a company’s total Bankrate Score — out of 5 points. Our scoring model provides a comprehensive view, indicating when companies excel across several key areas and highlighting where they fall short.

• Tier 1 (Cost & ratings): To determine how well auto and home insurance companies satisfy these priorities, average quoted premiums from Quadrant Information Services (if available), as well as any of the latest third-party agency ratings from J.D. Power, AM Best, Demotech and the NAIC, were analyzed.
• Tier 2 (Coverage & savings): We assessed companies’ coverage options and availability to help policyholders find a provider that balances cost with coverage. Additionally, we evaluated each company’s discount options listed on its website.
• Tier 3 (Support): To encompass the many ways an auto and home insurance company can support policyholders, we analyzed avenues of customer accessibility along with community support. This analysis incorporated additional financial strength ratings from S&P and Moody’s and factored a company’s corporate sustainability efforts.

Tier scores are unweighted to show the company's true score in each category out of a possible five points.