Fred Loya insurance review 2024
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At a glance
Bankrate's take
Policyholders with poor driving records, spotty insurance history, or poor credit histories might consider Fred Loya as their company of choice.
- Only writes auto insurance
- May offer insurance to drivers who can’t find coverage elsewhere
- Limited digital tools
- High complaint rate
Fred Loya Insurance car insurance review
Bankrate’s Fred Loya insurance review found that while the company’s insurance offerings will satisfy state requirements and may at affordable premiums for some drivers, poor customer experiences are a defining feature of Fred Loya’s auto insurance product. Fred Loya isn’t rated by J.D. Power or other major third parties, and financial strength rating information is not available. However, the company does hold a high rate of customer complaints as reported by the National Association of Insurance Commissioners (NAIC) and a digital trail of negative customer experiences related to Fred Loya’s reluctance to pay out claims.
Based in Texas, Fred Loya sells auto insurance in 12 states: Alabama, Arizona, California, Colorado, Georgia, Illinois, Indiana, Nevada, New Mexico, Ohio, Oklahoma and Texas. In most states, Fred Loya’s policies are underwritten by Loya Insurance Company and Young America Insurance, while California customers will have their coverage underwritten by Loya Casualty Insurance. In all states, Fred Loya’s policies offer only basic coverage, including state-mandated insurance, comprehensive and collision coverage and just two add-ons: roadside assistance and rental reimbursement.
Pros and cons of Fred Loya Insurance car insurance
Although important, rates are not the only factor to consider when looking for new car insurance. It can help to make a list of pros and cons to get a better feel for where your priorities lay so you can find the best insurance policy for your needs.
Pros
- May offer coverage for drivers who are not eligible for a policy with other carriers
- SR-22 insurance available
- No credit check required
- Available for purchase in convenient locations, such as grocery store chains and shopping centers
Cons
- Cannot file a claim 24/7
- Very limited digital tools
- High rate of NAIC complaints
Fred Loya Insurance car insurance cost
When comparing car insurance quotes, you will have to contact a Fred Loya agent for more information regarding their premiums. You may request a quote over the phone by dialing 1-800-444-4040 or by using the website.
Although Bankrate does not have rate data available for Fred Loya Insurance, its website advertises “flexible payment options.” For some drivers, Fred Loya’s rates could be below the national average of $644 per year for state minimum coverage or $2,314 per year for full coverage.
Fred Loya customer satisfaction
To evaluate a company’s customer satisfaction, Bankrate studies third-party scores issued by J.D. Power (when available). These studies use a points-based rating system, with 1,000 being the best score possible. The higher a company’s score, the higher that company’s customer satisfaction. However, Fred Loya Insurance was excluded from the company’s three major publications: the 2024 Digital Experience Study, 2024 Auto Insurance Study and the 2023 Auto Claims Satisfaction Study. Typically, we also look at AM Best ratings to evaluate financial strength. Unfortunately, these ratings were also unavailable for Fred Loya Insurance.
Fred Loya auto claims satisfaction
Fred Loya did not receive a rating in J.D. Power’s 2023 U.S. Auto Claims Satisfaction Study. However, online anecdotes from social media and forums like Reddit reveal a high number of customers reporting that their auto repair shop refuses to work with Fred Loya, and the carrier ranked lowest nationwide in the 2024 CRASH Network Insurer Report Card, a survey of over 1,000 automotive collision repair professionals.
Fred Loya auto insurance customer complaints
Data from the National Association of Insurance Commissioners (NAIC) complaint index is the only third-party metric Bankrate’s insurance editorial team found that may be considered useful to insurance shoppers, which records the number of complaints lodged against an insurance company. To interpret this data, understand that the baseline (or average) number of complaints is 1.0. If a company scores above 1.0, it has more.
In 2023, Fred Loya’s underwriting companies received a high number of complaints to the NAIC. Loya Insurance Company, the largest of Fred Loya’s underwriting companies, had an NAIC complaint index score of 5.34 — over five times the industry average. Young America Insurance Company, which writes Fred Loya policies in most states, had a score of 9.95 for private passenger auto insurance, and Loya Casualty Insurance Company, Fred Loya’s California underwriter, had an index of 11.49.
Fred Loya Insurance car insurance discounts
Fred Loya discounts can vary depending on the state the policy is written. However, you could save on your car insurance if you are eligible for any of the following discounts:
- Homeowner discount: Even though Fred Loya doesn’t offer homeowners insurance, you might earn a car insurance discount if you are a homeowner.
- Prior insurance discount: Having maintained continuous auto insurance coverage for at least the past 12 months may qualify you for a discount with Fred Loya Insurance.
- EFT discount: Setting up a monthly electronic fund transfer for your account could earn you a discount.
- Family discount: You could save on your premium if you add other drivers from your household to your insurance policy.
- New car discount: Having a new car might save you money on your auto policy.
- Vehicle alarm discount: Some state-approved alarm systems may qualify you for the Vehicle alarm discount.
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Get personalized auto insurance quotes
Powered by Coverage.com (NPN: 19966249)
Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.
Compare Fred Loya Insurance with other insurers
Every driver is looking for something different in their car insurance company. Some need the best car insurance company for robust coverage, while others are happy with a more basic policy as long as they can obtain an SR-22. If Fred Loya isn’t a good fit, you may find it beneficial to request quotes from the companies below.
Fred Loya Insurance vs. Geico
Policyholders who value cheaper car insurance and digital capabilities might consider Geico as their company of choice. Geico tied for a 2024 Bankrate Award for the Best Budget Auto Insurance Company, making it a good option for many drivers seeking cheap bottom-line insurance.
Learn more: Geico Insurance review
Fred Loya Insurance vs. Progressive
Progressive won the 2024 Bankrate Award for the Best Auto Insurance Company for High-Risk Drivers. If you’re having trouble finding affordable insurance due to your driving record, you may want to compare rates from Progressive with your offer from Fred Loya.
Learn more: Progressive insurance review
Fred Loya Insurance vs. The General
The General, owned by American Family Insurance, may be a good fit for high-risk drivers who have trouble finding coverage elsewhere.
Learn more: The General Car Insurance review
Why you can trust Bankrate
Read our full methodologyOur insurance editorial team includes licensed agents with decades of combined experience, and we used our intimate knowledge of the industry to conduct this in-depth Fred Loya insurance review.
46
years of industry expertise
122
carriers reviewed
34.5K
ZIP codes examined
1.2M
quotes analyzed
Is Fred Loya Insurance a good insurance company?
In the world of auto insurance, Fred Loya has become a byword for poor service, and evidence from our Fred Loya car insurance review suggests that the company has earned its reputation. While Fred Loya may be a good car insurance company for drivers seeking last-resort coverage after being turned down by other insurers, its outsized number of complaints, limited coverage options and lack of financial strength ratings all stand out as red flags. In addition, Fred Loya may not be a good company for policyholders seeking reliable customer support, digital options or 24/7 claims service.
What are real-life customers saying about Fred Loya?
When Bankrate’s insurance editorial team took to social media and online forums to look for reviews from real customers, one thing instantly stood out: most people talking about Fred Loya online aren’t policyholders, themselves. Rather, many are drivers who were struck by Fred Loya insurance holders and found their claim process stymied by an uncooperative claims department.
However, amid the outcry of third-party Fred Loya dealings, we also found accounts from direct customers regarding their experience with Fred Loya, as well as perspectives shared by collision repair specialists who’ve worked closely with the carrier. We sourced the takes below from two online hotspots: Reddit and TikTok.
On Reddit, we found Fred Loya discussed in forums dedicated to life in the regions Fred Loya serves, including Texas and Colorado. The comments were overwhelmingly negative, with a strong focus on Fred Loya’s claims department, and we were hard-pressed to find a single positive sentiment towards the company.
TikTok
On TikTok, we found users chiming in on a video made by a collision repair professional discussing Fred Loya’s claims practices. Some users reported that they had Fred Loya and expressed surprise at learning about the company’s negative reputation. Others reaffirmed the distaste for Fred Loya, sharing their own stories of insufficient claim payouts and dropped policies.
*The quotes and citations included on this page have been verified by our editorial team and are accurate as of the posting date. Outlinked content may contain views and opinions that do not reflect the views and opinions of Bankrate.
Fred Loya company details
Fred Loya offers customers a few ways to get in contact with them, including phone, email and a contact form on the company’s website.
- Quotes and customer service: 1-800-444-4040
- Claims: 1-800-880-0472
- Website: www.fredloya.com
- Customer service email: customerservice@fredloya.com
- Claims mailing address for company:
- P.O. Box 972450
El Paso, TX 79997
State availability
Fred Loya car insurance is available in the following states: AL, AZ, CA, CO, GA, IL, IN, NV, NM, OH, OK and TX.
Fred Loya Insurance tools and benefits
Fred Loya offers little-to-no-frills car insurance. However, some policyholders may want to opt-in for the company's Fred Loya Mobile Alerts program, which can text you important policy reminders.
Frequently asked questions
