R.E. Hawley is a senior writer for Bankrate. Prior to joining Bankrate’s insurance editorial team in 2024, they worked as senior writer for a popular car ownership and insurance comparison app, leading a team of over a dozen writers in creating customer-focused financial advice content on topics ranging from insurance to vehicle reliability and auto loan refinance. R.E. holds a personal lines insurance license.
Mariah Posey is an auto, home and life insurance editor and writer for Bankrate.com. She aims to make the insurance journey as convenient as possible by simplifying industry lingo and implementing thoughtful content design to provide readers clear answers to their questions.
Mariah Posey is an auto, home and life insurance editor and writer for Bankrate.com. She aims to make the insurance journey as convenient as possible by simplifying industry lingo and implementing thoughtful content design to provide readers clear answers to their questions.
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Bankrate’s editorial team writes on behalf of YOU — the reader. Our goal is to give you the best advice to help you make smart personal finance decisions. We follow strict guidelines to ensure that our editorial content is not influenced by advertisers. Our editorial team receives no direct compensation from advertisers, and our content is thoroughly fact-checked to ensure accuracy. So, whether you’re reading an article or a review, you can trust that you’re getting credible and dependable information.
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You have money questions. Bankrate has answers. Our experts have been helping you master your money for over four decades. We continually strive to provide consumers with the expert advice and tools needed to succeed throughout life’s financial journey.
Bankrate follows a strict
editorial policy, so you can trust that our content is honest and accurate. Our award-winning editors and reporters create honest and accurate content to help you make the right financial decisions. The content created by our editorial staff is objective, factual, and not influenced by our advertisers.
We’re transparent about how we are able to bring quality content, competitive rates, and useful tools to you by explaining how we make money.
Bankrate.com is an independent, advertising-supported publisher and comparison service. We are compensated in exchange for placement of sponsored products and services, or by you clicking on certain links posted on our site. Therefore, this compensation may impact how, where and in what order products appear within listing categories, except where prohibited by law for our mortgage, home equity and other home lending products. Other factors, such as our own proprietary website rules and whether a product is offered in your area or at your self-selected credit score range, can also impact how and where products appear on this site. While we strive to provide a wide range of offers, Bankrate does not include information about every financial or credit product or service.
Insurance Disclosure
Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.
At a glance
Bankrate's take
Policyholders with poor driving records, spotty insurance history, or poor credit histories might consider Fred Loya as their company of choice.
Only writes auto insurance
May offer insurance to drivers who can’t find coverage elsewhere
Limited digital tools
High complaint rate
Fred Loya Insurance car insurance review
Bankrate’s Fred Loya insurance review found that while the company’s insurance offerings will satisfy state requirements and may at affordable premiums for some drivers, poor customer experiences are a defining feature of Fred Loya’s auto insurance product. Fred Loya isn’t rated by J.D. Power or other major third parties, and financial strength rating information is not available. However, the company does hold a high rate of customer complaints as reported by the National Association of Insurance Commissioners (NAIC) and a digital trail of negative customer experiences related to Fred Loya’s reluctance to pay out claims.
Based in Texas, Fred Loya sells auto insurance in 12 states: Alabama, Arizona, California, Colorado, Georgia, Illinois, Indiana, Nevada, New Mexico, Ohio, Oklahoma and Texas. In most states, Fred Loya’s policies are underwritten by Loya Insurance Company and Young America Insurance, while California customers will have their coverage underwritten by Loya Casualty Insurance. In all states, Fred Loya’s policies offer only basic coverage, including state-mandated insurance, comprehensive and collision coverage and just two add-ons: roadside assistance and rental reimbursement.
Pros and cons of Fred Loya Insurance car insurance
Although important, rates are not the only factor to consider when looking for new car insurance. It can help to make a list of pros and cons to get a better feel for where your priorities lay so you can find the best insurance policy for your needs.
Pros
May offer coverage for drivers who are not eligible for a policy with other carriers
SR-22 insurance available
No credit check required
Available for purchase in convenient locations, such as grocery store chains and shopping centers
Cons
Cannot file a claim 24/7
Very limited digital tools
High rate of NAIC complaints
Fred Loya Insurance car insurance cost
When comparing car insurance quotes, you will have to contact a Fred Loya agent for more information regarding their premiums. You may request a quote over the phone by dialing 1-800-444-4040 or by using the website.
Although Bankrate does not have rate data available for Fred Loya Insurance, its website advertises “flexible payment options.” For some drivers, Fred Loya’s rates could be below the national average of $644 per year for state minimum coverage or $2,314 per year for full coverage.
Fred Loya customer satisfaction
To evaluate a company’s customer satisfaction, Bankrate studies third-party scores issued by J.D. Power (when available). These studies use a points-based rating system, with 1,000 being the best score possible. The higher a company’s score, the higher that company’s customer satisfaction. However, Fred Loya Insurance was excluded from the company’s three major publications: the 2024 Digital Experience Study, 2024 Auto Insurance Study and the 2023 Auto Claims Satisfaction Study. Typically, we also look at AM Best ratings to evaluate financial strength. Unfortunately, these ratings were also unavailable for Fred Loya Insurance.
Fred Loya auto claims satisfaction
Fred Loya did not receive a rating in J.D. Power’s 2023 U.S. Auto Claims Satisfaction Study. However, online anecdotes from social media and forums like Reddit reveal a high number of customers reporting that their auto repair shop refuses to work with Fred Loya, and the carrier ranked lowest nationwide in the 2024 CRASH Network Insurer Report Card, a survey of over 1,000 automotive collision repair professionals.
Fred Loya auto insurance customer complaints
Data from the National Association of Insurance Commissioners (NAIC) complaint index is the only third-party metric Bankrate’s insurance editorial team found that may be considered useful to insurance shoppers, which records the number of complaints lodged against an insurance company. To interpret this data, understand that the baseline (or average) number of complaints is 1.0. If a company scores above 1.0, it has more.
In 2023, Fred Loya’s underwriting companies received a high number of complaints to the NAIC. Loya Insurance Company, the largest of Fred Loya’s underwriting companies, had an NAIC complaint index score of 5.34 — over five times the industry average. Young America Insurance Company, which writes Fred Loya policies in most states, had a score of 9.95 for private passenger auto insurance, and Loya Casualty Insurance Company, Fred Loya’s California underwriter, had an index of 11.49.
NAIC Complaint Index for auto insurance
Line chart with 3 data points.
The chart has 1 X axis displaying Year. Data ranges from 2021-01-01 00:00:00 to 2023-01-01 00:00:00.
The chart has 1 Y axis displaying Score. Data ranges from 1.75 to 5.34.
End of interactive chart.
Fred Loya Insurance car insurance discounts
Fred Loya discounts can vary depending on the state the policy is written. However, you could save on your car insurance if you are eligible for any of the following discounts:
Homeowner discount: Even though Fred Loya doesn’t offer homeowners insurance, you might earn a car insurance discount if you are a homeowner.
Prior insurance discount: Having maintained continuous auto insurance coverage for at least the past 12 months may qualify you for a discount with Fred Loya Insurance.
EFT discount: Setting up a monthly electronic fund transfer for your account could earn you a discount.
Family discount: You could save on your premium if you add other drivers from your household to your insurance policy.
New car discount: Having a new car might save you money on your auto policy.
Vehicle alarm discount: Some state-approved alarm systems may qualify you for the Vehicle alarm discount.
This advertisement is powered by Coverage.com, LLC, a licensed insurance producer (NPN: 19966249) and a corporate affiliate of Bankrate. The offers and links that appear on this advertisement are from companies that compensate Coverage.com in different ways. The compensation received and other factors, such as your location, may impact what offers and links appear, and how, where and in what order they appear. While we seek to provide a wide range of offers, we do not include every product or service that may be available. Our goal is to keep information accurate and timely, but some information may not be current. Your actual offer from an advertiser may be different from the offer on this advertisement. All offers are subject to additional terms and conditions.
Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.
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This advertisement is powered by Coverage.com, LLC, a licensed insurance producer (NPN: 19966249) and a corporate affiliate of Bankrate. The offers and links that appear on this advertisement are from companies that compensate Coverage.com in different ways. The compensation received and other factors, such as your location, may impact what offers and links appear, and how, where and in what order they appear. While we seek to provide a wide range of offers, we do not include every product or service that may be available. Our goal is to keep information accurate and timely, but some information may not be current. Your actual offer from an advertiser may be different from the offer on this advertisement. All offers are subject to additional terms and conditions.
Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.
Compare Fred Loya Insurance with other insurers
Every driver is looking for something different in their car insurance company. Some need the best car insurance company for robust coverage, while others are happy with a more basic policy as long as they can obtain an SR-22. If Fred Loya isn’t a good fit, you may find it beneficial to request quotes from the companies below.
Fred Loya Insurance vs. Geico
Policyholders who value cheaper car insurance and digital capabilities might consider Geico as their company of choice. Geico tied for a 2024 Bankrate Award for the Best Budget Auto Insurance Company, making it a good option for many drivers seeking cheap bottom-line insurance.
Progressive won the 2024 Bankrate Award for the Best Auto Insurance Company for High-Risk Drivers. If you’re having trouble finding affordable insurance due to your driving record, you may want to compare rates from Progressive with your offer from Fred Loya.
The insurance market can be complicated, but Bankrate's insurance editorial team used our unique perspective to bring readers the information they need to make educated decisions when shopping for a policy.
78
years of industry experience
9
licensed staff
34.5K
ZIP codes examined
120
carriers reviewed
Is Fred Loya Insurance a good insurance company?
In the world of auto insurance, Fred Loya has become a byword for poor service, and evidence from our Fred Loya car insurance review suggests that the company has earned its reputation. While Fred Loya may be a good car insurance company for drivers seeking last-resort coverage after being turned down by other insurers, its outsized number of complaints, limited coverage options and lack of financial strength ratings all stand out as red flags. In addition, Fred Loya may not be a good company for policyholders seeking reliable customer support, digital options or 24/7 claims service.
What are real-life customers saying about Fred Loya?
When Bankrate’s insurance editorial team took to social media and online forums to look for reviews from real customers, one thing instantly stood out: most people talking about Fred Loya online aren’t policyholders, themselves. Rather, many are drivers who were struck by Fred Loya insurance holders and found their claim process stymied by an uncooperative claims department.
However, amid the outcry of third-party Fred Loya dealings, we also found accounts from direct customers regarding their experience with Fred Loya, as well as perspectives shared by collision repair specialists who’ve worked closely with the carrier. We sourced the takes below from two online hotspots: Reddit and TikTok.
Reddit
On Reddit, we found Fred Loya discussed in forums dedicated to life in the regions Fred Loya serves, including Texas and Colorado. The comments were overwhelmingly negative, with a strong focus on Fred Loya’s claims department, and we were hard-pressed to find a single positive sentiment towards the company.
Reddit User 1*
Mar 9, 2024
Cheap for a reason
Fred Loya has always been the cheapest insurance and it's cheap for a reason tbh. People go to them because they need to get legal minimum coverage on a beater car. I wouldn't trust them covering anything beyond the minimum liability coverage.
Can confirm. I’ve been a mechanic, service advisor, claims adjuster (for a reputable insurance company,) physical damage appraiser, and a total loss adjuster. Fred Loya is impossible to work with at every level and in every position. It ruins your day when you get a Fred Loya claim.
On TikTok, we found users chiming in on a video made by a collision repair professional discussing Fred Loya’s claims practices. Some users reported that they had Fred Loya and expressed surprise at learning about the company’s negative reputation. Others reaffirmed the distaste for Fred Loya, sharing their own stories of insufficient claim payouts and dropped policies.
TikTok User 1*
Mar 15, 2024
Full coverage canceled
Fred Loya Suks my parents had so much issues. I had full coverage on my mustang w/1000 deductibles and they took it upon themselves to cancel it. Never once did they reach out to me.
I had FL at one time..my f250's value was at $57k and they only paid $42k. I sent FL many photos of other vehicles with same miles and other values and they still under payed..FL is the absolute worst
*The quotes and citations included on this page have been verified by our editorial team and are accurate as of the posting date. Outlinked content may contain views and opinions that do not reflect the views and opinions of Bankrate.
Fred Loya company details
Fred Loya offers customers a few ways to get in contact with them, including phone, email and a contact form on the company’s website.
Fred Loya car insurance is available in the following states: AL, AZ, CA, CO, GA, IL, IN, NV, NM, OH, OK and TX.
Fred Loya Insurance tools and benefits
Fred Loya offers little-to-no-frills car insurance. However, some policyholders may want to opt-in for the company's Fred Loya Mobile Alerts program, which can text you important policy reminders.
Frequently asked questions
When filing a car insurance claim with Fred Loya, you will need some basic information. For instance, you may want to have the names and driver’s license numbers available for everyone involved in the accident. You may also want to take pictures of the damage and set aside any necessary documentation, such as a police report.
When this information is available, you can file a car insurance claim with Fred Loya by calling 1-800-880-0472. The claims center’s hours of operation are Monday through Friday from 8 a.m to 7 p.m (MST) and from 8 a.m to 4 p.m (MST) on Saturdays.
Fred Loya doesn’t mention any sustainability efforts on its website, indicating that this may not be an area the company focuses on. Customers who care about working with an insurer that’s invested in sustainability may choose to consider other options.
Fred Loya Insurance is owned by the EP Loya Group, which is owned by businessman Fred Loya.
Fred Loya Insurance’s customer service claims center opens at 8:00 am MST all days of the week except for Sunday.
Bankrate’s insurance editorial team works hard to provide Bankrate Scores for every company we review. However, in some cases, a lack of key data such as average premiums or third-party rankings makes it impossible to calculate a well-rounded score. Because Fred Loya’s information is so limited, we’ve made every effort in this review to provide multiple perspectives on the company’s success at meeting customer needs.
R.E. Hawley is a senior writer for Bankrate. Prior to joining Bankrate’s insurance editorial team in 2024, they worked as senior writer for a popular car ownership and insurance comparison app, leading a team of over a dozen writers in creating customer-focused financial advice content on topics ranging from insurance to vehicle reliability and auto loan refinance. R.E. holds a personal lines insurance license.
Mariah Posey is an auto, home and life insurance editor and writer for Bankrate.com. She aims to make the insurance journey as convenient as possible by simplifying industry lingo and implementing thoughtful content design to provide readers clear answers to their questions.
Bankrate follows a strict editorial policy, so you can trust that we’re putting your interests first. Our award-winning editors and reporters create honest and accurate content to help you make the right financial decisions.
Key Principles
We value your trust. Our mission is to provide readers with accurate and unbiased information, and we have editorial standards in place to ensure that happens. Our editors and reporters thoroughly fact-check editorial content to ensure the information you’re reading is accurate. We maintain a firewall between our advertisers and our editorial team. Our editorial team does not receive direct compensation from our advertisers.
Editorial Independence
Bankrate’s editorial team writes on behalf of YOU — the reader. Our goal is to give you the best advice to help you make smart personal finance decisions. We follow strict guidelines to ensure that our editorial content is not influenced by advertisers. Our editorial team receives no direct compensation from advertisers, and our content is thoroughly fact-checked to ensure accuracy. So, whether you’re reading an article or a review, you can trust that you’re getting credible and dependable information.
How we make money
You have money questions. Bankrate has answers. Our experts have been helping you master your money for over four decades. We continually strive to provide consumers with the expert advice and tools needed to succeed throughout life’s financial journey.
Bankrate follows a strict
editorial policy, so you can trust that our content is honest and accurate. Our award-winning editors and reporters create honest and accurate content to help you make the right financial decisions. The content created by our editorial staff is objective, factual, and not influenced by our advertisers.
We’re transparent about how we are able to bring quality content, competitive rates, and useful tools to you by explaining how we make money.
Bankrate.com is an independent, advertising-supported publisher and comparison service. We are compensated in exchange for placement of sponsored products and services, or by you clicking on certain links posted on our site. Therefore, this compensation may impact how, where and in what order products appear within listing categories, except where prohibited by law for our mortgage, home equity and other home lending products. Other factors, such as our own proprietary website rules and whether a product is offered in your area or at your self-selected credit score range, can also impact how and where products appear on this site. While we strive to provide a wide range of offers, Bankrate does not include information about every financial or credit product or service.
Insurance Disclosure
Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.
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