Country Financial insurance review 2024

Country Financial earned a 4.1 Bankrate Score for its auto insurance, part of which was due to its high third-party customer satisfaction and financial strength ratings. Analyses by J.D. Power and AM Best suggest that the company places a high value on maintaining good policyholder relationships — something that could make it a good option if customer service matters to you.

Country Financial offers car insurance policies with all the standard coverage types and many optional endorsements. These include emergency roadside service, new car replacement, personal effects coverage, safety glass coverage and vehicle rental and trip interruption coverage. Additionally, the company offers a host of potential discounts, including three discounts for teen drivers.

Customers who prioritize service and live in one of the 19 states where the company writes auto policies may be interested in getting a quote from Country Financial. It ranked above the industry average in the J.D. Power 2024 U.S. Auto Insurance Study for the North Central region. Customers who value digital policy management may be impressed with the company's mobile app, where you can file claims, pay bills and request roadside assistance. However, the company did come in below average for shopping in the 2024 U.S. Insurance Digital Experience Study.

Pros and cons of Country Financial car insurance

Country Financial offers a full line of standard auto insurance coverage types and a few unique discounts. However, Country Financial will not fit the needs of all automobile owners.

Bankrate’s insurance editorial team assigned Country Financial home insurance a Bankrate Score of 3.9. Although its coverage options and support are excellent, the high average cost of a policy brought the score down. While the national average for $300K in dwelling coverage is $2,304 a year, Country Financial's average was much higher at $4,302. If you are hoping to find cheap coverage for your home, Country Financial might not be the best choice for you.

Country Financial's home insurance offerings are available in three coverage levels: basic, combined and premier. The basic plan includes standard coverage options, while the combined plan includes coverage for one instance of human-caused physical damage to the structure of your home. The premier plan includes this extra coverage type and coverage for one instance of physical damage to personal property, such as a power surge that damages your computer.

Additionally, Country Financial offers endorsements like sewer backup coverage, extended replacement cost and scheduled personal property coverage. Earthquake and flood insurance are available but may need to be purchased as separate policies.

Country Financial has strong customer satisfaction ratings for home insurance in J.D. Power’s 2023 U.S. Home Insurance Study, and homeowners insurance policyholders may also benefit from the comprehensive mobile app. As with all of Country Financial's offerings, online quoting is not available.

Pros and cons of Country Financial home insurance

Your home is likely one of your most valuable assets, so choosing the right homeowners insurance company may be critical to your financial strategy. When comparing Country Financial with other providers, these pros and cons may help you narrow down your selections.

Country Financial offers a comprehensive range of life insurance products designed to meet various needs and budgets. Whether you are looking for affordable coverage for a specific period or permanent protection with cash value growth, Country Financial has options that may suit your needs. Below is a brief overview of the different life insurance products available from Country Life:

• Term Life Insurance:
  • Overview: Provides affordable financial protection for a set period.
  • Terms available: 10, 15, 20 or 30 years.
  • Key features:
    • Coverage for specific financial obligations like mortgage, education or lost income.
    • Options to extend coverage beyond the initial term with increasing premiums.
    • Option to convert to permanent life insurance for lifelong coverage.
• Indexed Universal Life Insurance (IUL):
  • Overview: Offers flexible premiums and death benefits with the potential for cash value growth tied to a stock market index.
  • Key features:
    • Death benefit options: Choose between a level death benefit or an increasing one that includes cash value.
    • No lapse guarantee: Ensures the policy remains active for a specified period, provided certain conditions are met.
    • Accelerated death benefits: Available for terminal or chronic illness without additional costs.
• Whole Life Insurance:
• Overview: Provides lifelong coverage with the added benefit of cash value accumulation.
  • Key features:
    • Cash value: Grows over time and can be accessed as a loan or withdrawal.
    • Payment options: Flexible payment structures such as 10-pay, 20-pay or single premium payment.
    • Dividends: Potential for dividends, which can be used to reduce premiums, purchase additional coverage or reduce loan balances.

Each of these life insurance products is designed to cater to different stages of life and financial needs. It's important to evaluate your current and future financial responsibilities to choose the best option for you.

Country Financial may not be the right choice for everyone. If it isn’t quite right for your needs, you may want to consider one of these options.

Country Financial offers a wide collection of insurance products and other financial services with strong customer satisfaction and financial strength ratings from third-party reviewers. Although the carrier has a convenient mobile app and is rated highly by J.D. Power for digital customer satisfaction, it does not offer online quoting. Still, for customers looking to meet all their insurance or financial needs with a single company, Country Financial could be a great choice if the carrier writes policies in your state.

What are real-life customers saying about Country Financial?

Reading reviews from real-life customers can help you get a clear picture of the kind of service a company provides. Bankrate's insurance editorial team reviewed several online platforms to see what customers are saying about their experiences with Country Financial and found that there aren't many current reviews. Below is a summary of customer feedback found on Reddit, the Better Business Bureau (BBB) and Trustpilot.

Better Business Bureau

BBB has the most recent Country financial reviews and the general tone implies that customers are not happy with the claims process for auto or home insurance. The customer review rating on BBB is 1.24 out of 5 stars and many reviews posted are from long-time customers. There also seems to be constant feedback about delays in general policy paperwork and claim payments.

Reddit 

Most of the comments about Country Financial found on Reddit are a few years old, except one post from two months ago. Like many others, this post touches on concerns about working with a particular agent instead of service or policy concerns with Country Financial. However, if you plan to rely heavily on your insurance agent, consider what services you require from an independent agent or an insurance broker, and weigh them against coverage with a direct carrier.

Trustpilot

Trustpilot does not have many reviews about Country Financial and the few listed are not positive. A common theme on this platform and others seems to be confusion around policy documents, which are generally handled directly by the insurance agent. This may indicate that the agent you work with can impact your experience more than the company.

Country Financial company details

Here’s how to reach Country Financial:

• Customer service and claims: 1-866-268-6879
• Claims mailing address: Country Financial, P.O. Box 2020, Bloomington, IL 61702-2020

State availability

Country Financial is available in these 19 states: AL, AK, AZ, CO, GA, ID, IL, IN, IA, KS, MN, MO, NV, ND, OK, OR, TN, WA and WI.

Country Financial tools and benefits

While auto, home and life insurance may be some of Country Financial’s most popular insurance offerings, the company also offers many other financial products. The following perks could be appealing to customers who want to maintain all their insurance needs with a single company.

• Financial service products: In addition to insurance, the company offers 401(k) plans, annuities, college savings plans, IRAs and managed accounts.
• Umbrella insurance: Umbrella insurance provides additional personal liability coverage that may enhance the financial protection of your auto and home insurance policies. If personal liability losses exceed the limits of your car or homeowners insurance policy, umbrella insurance can help kick in to help cover the additional costs.
• Renters insurance: Renters insurance covers the personal belongings of renters who incur losses due to perils such as fire or theft. Country Financial’s premier renters insurance policy adds additional financial protection to cover losses caused by paint spills or power surges.
• Landlord insurance: Country Financial’s landlord insurance policies cover structural losses and lost income and provide liability protection.
• Business insurance: Country Financial offers business insurance options for farms, wineries, breweries and more.
• Pet insurance: If you have pets, you may be interested in Country Financial's customizable pet insurance options.
• Insurance for teens: Parents of teen drivers may appreciate the company's car insurance for teens information online, which notes discounts for teen drivers and tips for finding affordable insurance for young drivers. The company's resources for young drivers are created in partnership with the Insurance Institute for Highway Safety and the Highway Loss Data Institute.
• Online resources: Country Financial offers online calculators that might help you determine how much home you can afford and how to budget for homeownership. The company also offers a series of online personal finance and budgeting resources designed to help people take control of their finances.
• Life insurance calculator: If you're trying to decide how much life insurance you need, you may be interested in Country Financial's life insurance calculator.

Country Financial also offers educational materials for young people, from ages kindergarten to young adults, to help them learn the value of money and how to invest for the future.

Frequently asked questions about Country Financial

These are sample rates and should only be used for comparative purposes. 

Additional profiles:

• Coverage A, Dwelling: $150,000, $350,000, $450,000
• Coverage B, Other Structures: $15,000, $35,000, $45,000
• Coverage C, Personal Property: $75,000, $175,000, $225,000
• Coverage D, Loss of Use: $30,000, $70,000, $90,000
• Coverage E, Liability: $500,000
• Coverage F, Medical Payments: $1,000

These are sample rates and should only be used for comparative purposes. 

Bankrate Scores

Our 2024 Bankrate Score considers variables our insurance editorial team determined impacts policyholders’ experiences with an insurance company. These rating factors include a robust assessment of each company’s product availability, financial strength ratings, online capabilities and customer and claims support accessibility. Each factor was added to a category, and these categories were weighted in a tiered approach to analyze how companies perform in key customer-impacting categories.

Each category was assigned a metric to determine performance, and the weighted sum adds up to a company’s total Bankrate Score — out of 5 points. Our scoring model provides a comprehensive view, indicating when companies excel across several key areas and highlighting where they fall short.

• Tier 1 (Cost & ratings): To determine how well auto and home insurance companies satisfy these priorities, average quoted premiums from Quadrant Information Services (if available), as well as any of the latest third-party agency ratings from J.D. Power, AM Best, Demotech and the NAIC, were analyzed.
• Tier 2 (Coverage & savings): We assessed companies’ coverage options and availability to help policyholders find a provider that balances cost with coverage. Additionally, we evaluated each company’s discount options listed on its website.
• Tier 3 (Support): To encompass the many ways an auto and home insurance company can support policyholders, we analyzed avenues of customer accessibility along with community support. This analysis incorporated additional financial strength ratings from S&P and Moody’s and factored a company’s corporate sustainability efforts.

Tier scores are unweighted to show the company's true score in each category out of a possible five points.