R.E. Hawley is a senior writer for Bankrate. Prior to joining Bankrate’s insurance editorial team in 2024, they worked as senior writer for a popular car ownership and insurance comparison app, leading a team of over a dozen writers in creating customer-focused financial advice content on topics ranging from insurance to vehicle reliability and auto loan refinance. R.E. holds a personal lines insurance license.
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At a glance
4.0
Rating: 4 stars out of 5
Bankrate Score
Score breakdown
Auto
Rating: 3.8 stars out of 5
3.8
Cost & ratings
Rating: 4.6 stars out of 5
4.6
Coverage
Rating: 3 stars out of 5
3.0
Support
Rating: 3 stars out of 5
3.0
Home
Rating: 4 stars out of 5
4.0
Cost & ratings
Rating: 3.8 stars out of 5
3.8
Coverage
Rating: 4.33 stars out of 5
4.3
Support
Rating: 4 stars out of 5
4.0
Life
Rating: 4.3 stars out of 5
4.3
Cost & ratings
Rating: 3.3 stars out of 5
3.3
Coverage
Rating: 5 stars out of 5
5.0
Support
Rating: 5 stars out of 5
5.0
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
About Bankrate Score
Bankrate's take
For drivers who have or want a roadside assistance membership with AAA, an auto or life insurance policy from one of AAA’s insurance underwriters could offer savings and convenience.
Motor club structure means customer experience varies by region
Auto coverage underwritten by third parties
Members may have access to AAA perks
Offers three types of life insurance
Extensive life insurance resources online
Auto
Avg. annual premium for full coverage
$2,316
Avg. annual premium for min coverage
$622
Home
Avg. annual premium for $300k dwelling coverage
$1,956
New
What’s new with AAA?
In July 2023, AAA joined the flock of insurers limiting coverage in Florida. The insurer announced it would not renew auto, home and umbrella policies for some customers throughout the Sunshine State, citing devastating hurricanes and high reinsurance rates. AAA still writes new insurance policies in Florida, but it has pivoted its efforts to lower-risk areas.
AAA car insurance review
AAA, also known as the American Automobile Association, isn’t a car insurance company. Instead, it’s a nationwide network of motor clubs that offers roadside assistance plans by membership as well as auto insurance through third-party underwriters. Each geographic region in the United States has its own AAA club, and insurance partners may vary based on your exact location — which makes it difficult to offer universal information about AAA’s auto insurance offerings. Overall, AAA earned a 3.4 Bankrate Score for auto insurance, reflecting its customers’ mixed experiences.
Regardless of your geographic location, you can expect a few constants from AAA insurance. All AAA clubs offer the same standard coverage options, including bodily injury and property damage liability that meet state requirements. Add-ons like gap insurance and rental car reimbursement are also typically available for AAA policies. If you also pay for a AAA membership — which may be a prerequisite for coverage in some areas — you’ll also get access to member benefits for travel, home maintenance and other services.
Pros and cons of AAA car insurance
While some customers report great experiences with AAA, there may also be drawbacks. In addition to comparing rates between AAA and other companies, consider these potential benefits and disadvantages of a AAA car insurance policy:
Pros
Opportunity to work with local agents
Regional clubs may offer unique benefits based on your local area
Access to AAA membership perks and discounts
Cons
Auto coverage underwritten by third parties
Customer satisfaction varies by region
May be required to purchase AAA roadside membership
AAA car insurance cost
The average cost of a full coverage car insurance policy from AAA across all regional clubs is $2,316 per year, according to April 2025 data from Quadrant Information Services. That’s 14 percent less than the national average cost of car insurance— but keep in mind that rates may vary significantly based on your geographic location and the insurer underwriting your coverage. For example, the average annual cost of full coverage from CSAA Insurance Group, which is based in California and underwrites AAA policies in 24 other states, is $3,126.
How much is AAA car insurance?
In addition to your regional club’s insurance partner, your driving record, age, credit score and other key rating factors will also impact the amount you pay for insurance through AAA. Young drivers, drivers with violations on their record and anyone with poor credit may pay above-average rates for AAA auto insurance.
AAA insurers may use age as a proxy for driving experience when calculating insurance risk in most states. In general, teen drivers can expect to pay the highest rates for AAA auto insurance because they carry a greater risk of accidents, violations and claims. Keeping a teenager on a parent’s policy can help to reduce the cost of coverage for this high-risk group.
*All rates displayed are average annual rates. Rates are based on our good driver profile, with 16- and 18-year-old drivers added to their parents’ policy.
While your individual profile is the biggest determinant of your auto insurance rates, every car insurance company prices risk differently. On average, AAA’s premiums are close to the national average cost of car insurance — which means that some major carriers may be cheaper or more expensive. It’s important to compare personalized quotes from multiple companies when shopping for car insurance, especially if you’re seeking the cheapest company for your profile.
Our first source for understanding AAA’s customer satisfaction comes from third-party ratings. Two key metrics that Bankrate’s insurance editorial team used were J.D. Power’s 2023 U.S. Auto Insurance Study, which breaks down customer satisfaction for various auto insurers by geographic region, and complaint index scores from the National Association of Insurance Commissioners (NAIC), which offer a quick snapshot of an insurance carrier’s rate of official customer complaints. AAA’s scores from both J.D. Power and the NAIC are mixed, with some regional carriers performing better than others.
AAA auto claims satisfaction
In the 2023 J.D. Power U.S. Auto Insurance Study, AAA companies are rated in seven out of 11 regions, and the scores vary by region and company. Auto Club of Southern California, for example, holds the top rank in Texas and the third spot in California — but the Automobile Club Group received the lowest customer satisfaction score of any carrier in the North Central region.
In addition, three AAA insurers were ranked in the 2023 U.S. Auto Claims Satisfaction Study. Only Auto Club of Southern California scored above the industry average with 889 out of 1,000 points; both CSAA and Automobile Club Group ranked below average with 874 and 848 points, respectively.
J.D. Power Auto Claims Satisfaction Study
Bar chart with 2 bars.
J.D. Power Score
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Data ranges from 697 to 889.
End of interactive chart.
AAA auto insurance customer complaints
Because AAA policies are underwritten and serviced by different carriers, NAIC records show mixed complaint scores. The Automobile Club of Southern California, one of AAA’s largest insurers, has an NAIC complaint index score of 1.03 for 2023. Because that’s slightly higher than the industry baseline of 1.00, the score indicates that Auto Club of Southern California received slightly more complaints than average for an insurance carrier of its size. By comparison, CSAA Insurance Group received a complaint index score of 0.85 in 2023 — below the average complaint rate.
NAIC Complaint Index for auto insurance
Line chart with 3 data points.
The chart has 1 X axis displaying Year. Data ranges from 2021-01-01 00:00:00 to 2023-01-01 00:00:00.
The chart has 1 Y axis displaying Score. Data ranges from 0.83 to 1.05.
End of interactive chart.
AAA car insurance discounts
Taking advantage of discounts can be an advantageous way to lower your car insurance premium. Keep in mind that AAA is made up of individual regional clubs; the discounts in your specific region may be different from discounts offered elsewhere. Some AAA car insurance discounts include:
AAA membership: If you are an AAA member, you might save up to 10 percent on your auto insurance.
Safe driving telematics: AAA customers may be eligible for a telematics program such as AAADrive, SmartTrek or OnBoard, which rewards safe driving for customers who track their habits with a mobile app.
Good student: Full-time high school or college students might earn a discount based on their grades. This discount is usually available for drivers ages 24 and under.
Education and occupation: If you have a certain educational level or work in a qualifying field, you may save money on AAA car insurance. This isn’t a typical discount but it is factored into the rates of the policy.
Bundling discounts: If you insure multiple vehicles with AAA or bundle your auto insurance with AAA’s home insurance, you may be eligible for a discounted rate.
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AAA life insurance review
The AAA Life Insurance Company, based in Michigan and operating in all states except New York, offers three types of life insurance policy: term life, whole life and universal life. Term life policies are available in 10, 15, 20 or 30-year terms, and AAA advertises pricing as low as $8 per month for these policies. If you’re not sure what type of life insurance you need, AAA offers extensive educational resources on its website.
For AAA members or anyone who already has other insurance products through AAA, it may be worth getting life insurance quotes from AAA. However, a high rate of customer complaints recorded by the NAIC indicates that AAA Life’s customer satisfaction may be lower than other life insurance companies.
Pros and cons of AAA life insurance
During our AAA life insurance review, we identified some areas where the company excels and some areas where it falls short of its competitors. Keep in mind as you’re shopping for coverage that the cost of life insurance is highly personalized based on your age, health considerations and the type of policy you choose. AAA could be the cheapest life insurance company for some customers, while others will find better rates elsewhere.
Pros
Offers term, whole and universal life insurance
Extensive educational resources available online
Local agents available
Cons
Only term insurance can be quoted online
No life insurance service satisfaction rating from J.D. Power
Higher-than-average NAIC complaint index for individual life
AAA life insurance riders
The only insurance rider AAA lists for its life insurance policies is a Return of Premium Rider for certain term life policies. Only available on AAA’s traditional term life product, this rider will return 100 percent of premiums at the end of your policy term if the coverage was not used.
Compare life insurance providers quickly and easily
See which provider is right for you.
22-24
25-34
35-44
45-54
55-59
60+
Please select age
The amount of coverage you need depends on many factors, including your age, income, mortgage and other debts and anticipated funeral expenses.
0-75,000
75,000-125,000
125,000-250,000
250,000-500,000
500,000-1,000,000
1,000,000+
Please select Coverage amount
Whole life insurance combines life insurance with an investment component.
Coverage for life
Tax-deferred savings benefit if premiums are paid
3 variations of permanent insurance: whole life, universal life and variable life include investment component
Term life insurance is precisely what the name implies: an insurance policy that is good for a specific term of time.
Fixed premium over term
No savings benefits
Outliving policy or policy cancellation results in no money back
Term 5 Years
Term 10 Years
Term 20 Years
Term 30 Years
Whole Life
Final Expense
Not Sure
Please select Policy type
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When you’re looking for the best insurance company for your needs, getting quotes from several providers can be helpful. No single company is the best option for everyone. If you’re interested in AAA insurance but not quite sure it’s the right fit, consider these similar companies:
Featured
AAA
Rating: 3.9 stars out of 5
3.9
Bankrate scores primarily reflect a weighted rank of industry standard ratings for financial strength and customer experience, in addition to average quoted rates. A secondary assessment of each provider's online and mobile resources and policy management options also contributed to overall ratings
Bankrate scores primarily reflect a weighted rank of industry standard ratings for financial strength and customer experience, in addition to average quoted rates. A secondary assessment of each provider's online and mobile resources and policy management options also contributed to overall ratings
Bankrate scores primarily reflect a weighted rank of industry standard ratings for financial strength and customer experience, in addition to average quoted rates. A secondary assessment of each provider's online and mobile resources and policy management options also contributed to overall ratings
Bankrate identified key carrier features, coverage offerings, discounts and more
AAA auto or life insurance could be a good option for card-carrying AAA members, with member benefits like simplified DMV transactions and notary services. However, variations between regional member insurers mean mixed customer experiences.
If you want a company with a national presence (rather than one that is broken down into regional clubs), you could consider Allstate. The insurer is one of the most well-known in the country and offers a variety of insurance products, with plenty of endorsements and discounts to build the coverage you need. AAA offers more unique perks for members, though, with discounts on attractions and entertainment, travel help and financial products.
If you like the regional feeling of AAA, you could consider Farm Bureau, which operates as a different company in each state where it sells coverage. This means each state’s version of Farm Bureau could be slightly different, tailoring its coverage to the needs of drivers and homeowners in that state. Just like AAA, you do have to have a Farm Bureau membership to access its insurance, though. If you would rather not buy a membership, you may want to look elsewhere for insurance.
The insurance market can be complicated, but Bankrate's insurance editorial team used our unique perspective to bring readers the information they need to make educated decisions when shopping for a policy.
78
years of industry experience
9
licensed staff
34.5K
ZIP codes examined
120
carriers reviewed
Is AAA a good insurance company?
Depending on your regional club’s insurance provider, AAA could be a good source for your auto insurance. Customers served by Automobile Club of Southern California and CSAA Insurance Group, for instance, tend to report better experiences than drivers in the states served by the Michigan-based Automobile Club Group. If you’re considering an auto policy from AAA, you may want to explore member experiences in your area and compare quotes from other insurers before making a decision.
What are real-life customers saying about AAA?
Because AAA’s auto clubs and insurers are so scattered, we turned to forums and review sites to understand how AAA customers rated their insurance. We looked at AAA insurance reviews on Reddit in both regional forums and insurance-focused subreddits, along with TrustPilot reviews. Some AAA customers spoke highly of their claims experience and low rates, while others reported rate increases and difficulty getting in contact with customer service.
Reddit
We found Reddit users discussing AAA insurance in personal finance forums as well as local subreddits for California residents. California drivers frequently reported good experiences with AAA, although some mentioned rate increases and higher premiums than other carriers.
Reddit User 1*
May 16, 2024
Solid claims service
"They were pretty solid for claim service when we had them and my sister hit a deer. No complaints quick contact, inspection, and paid for everything. I would also pick them over Geico and Progressive if coverage is the same and the price is similar."
"AAA. They’re pricey, but IMO worth it, but I also have a membership and renters and the bundle helps cheapen it, as well as it being more worth it over time. However they get real expensive once you start racking up accidents, so it may not be the best choice for a new driver."
As a review site, TrustPilot typically gets a higher number of negative reviews for most insurance companies — including AAA. However, we found both positive and negative perspectives among TrustPilot users who had insurance through AAA.
TrustPilot User 1*
May 6, 2020
Totaled car payout
"Their car insurance is AWESOME! They always treat me right. My car that was totaled, they gave me $4000 over the Kelley blue book price! They take care of your claim really quickly and make sure you have everything you need. This company goes above and beyond for you if they are your insurance carrier."
"I was a member of AAA for over a decade. I’ve also had car, home and life insurance through them. They used to be a great company with local agents. Over the years they have centralized and become very impersonal and difficult to contact. Their alleged travel discounts are very minimal and can be received through other services for a lot lower membership fees. I have cancelled all policies."
All rates, features and offers shown in the media on this review were accurate at the time they were procured, but may have changed since recording. Savings are not guaranteed and/or individual savings will vary per user. The content may also contain views and opinions that do not reflect those of Bankrate.
AAA company details
Because AAA insurance is managed by regional chapters, your contact information may vary depending on your region.
Service and claims: This will depend on your specific region. Find your regional club at aaa.com.
Join AAA: 1-800-564-6222
Technical assistance: 1-877-736-7813
Roadside assistance: 1-800-222-4357
Customer service: 1-877-387-8378
State availability
AAA provides auto insurance in all 50 states and Washington, DC and life insurance in all states except New York and Washington, DC. The availability of AAA’s largest member insurers is listed below. If you live in a state not covered by these insurers, your policy may be underwritten by a different company.
AAA Life Insurance Company: All states except NY
Auto Club of Southern California: AL, AR, HI, LA, ME, MO, MS, NH, NM, TX and VT; and portions of CA, IL, IN, KS, KY, OH, PA, VA and WV
Automobile Club Group: FL, GA, IA, MI, MN, NC, ND, NE, SC, TN and WI; and portions of IL and IN
CSAA Insurance Group: AK, AZ, CO, CT, DC, DE, MD, MT, NV, OK, OR, SD, UT, VA and WY; and portions of CA, ID, IN, KS, KY, NJ, NY, OH, PA, and WV
AAA tools and benefits
In addition to home, auto and life insurance, AAA also offers many other products and services. For full access to all of AAA’s services, policyholders must purchase an AAA membership, but remember that perks will vary based on your regional club. These may include:
Travel perks: AAA Travel helps AAA members plan and book travel and accommodations, and even offers travel insurance, discounted amusement park tickets and international driver’s permits.
Identity theft and monitoring: AAA offers three plans to help with identity theft monitoring and alerts in partnership with Experian. The Good plan is free for AAA members, while the Better and Best plans come with a cost but offer more tools.
Umbrella insurance: An umbrella policy from AAA can add an additional layer of liability protection.
DMV services: This allows members to visit a participating AAA office instead of your state’s motor vehicle department for certain transactions.
Roadside assistance: AAA members can receive mobile battery replacement service, a free car seat inspection, discounted rates for electric vehicle charging and even bicycle assistance.
Frequently asked questions about AAA
AAA’s corporate sustainability efforts vary based on region, but recent reports from member insurers indicate a high level of dedication to environmental and social sustainability. AAA Northeast, for instance, has set goals of purchasing only electric vehicles by 2030, using 100 percent renewable energy by 2035 and achieving carbon neutrality by 2045. CSAA’s 2023 Environmental, Social and Governance Report announced a 50 percent reduction in greenhouse gas emissions — a goal originally set for 2025 — and a $25M investment in the California Wildfire Innovation Fund.
The way you file a claim with AAA will depend on your regional club. Each club has its own phone number to file claims, so you’ll need to head to AAA’s website and input your ZIP code. Once you have been redirected to your specific regional AAA site, you can search for the claims center and find information on how to file a claim there. You could also contact your local AAA office or agent.
On average, AAA car insurance costs $52 per month for a minimum coverage policy and $193 for full coverage. Keep in mind that these are national averages; your exact rate will change depending on a myriad of personal factors.
Insurance is not immune to inflation. When prices for everyday goods rise, it is not uncommon for insurance premiums to rise with them. Additionally, insurance is a highly individual product, and what you pay will change based on your claims history, location, number of discounts you qualify for and more.
To cancel your AAA insurance policy, you may call their customer service at 1-877-387-8378 or contact a local AAA branch.
Methodology
Rates
Bankrate utilizes Quadrant Information Services to analyze April 2025 rates for all ZIP codes and carriers in all 50 states and Washington, D.C. Rates are weighted based on the population density in each geographic region. Quoted rates for our base profile are based on the following characteristics and full coverage limits with bundling and paperless billing discounts applied:
40 year old
Single male and female driver
2023 Toyota Camry
Primary vehicle
Good credit score
Clean driving record
Commutes 5 days
Bodily injury liability
$100,000 per person
$300,000 per accident
Property damage liability
$50,000 per accident
Personal injury protection
$100,000 per accident
Uninsured motorist bodily injury
$100,000 per person
$300,000 per accident
Collision deductible
$500
Comprehensive deductible
$500
To determine minimum coverage limits, Bankrate used minimum coverage that meets each state’s requirements. These are sample rates and should only be used for comparative purposes. Your quotes will differ.
If otherwise specified, the base profile has been modified with the following driver characteristics:
Other profiles
Rates were calculated based on the following insurance credit tiers assigned to our drivers: “poor, average, good (base) and excellent.” Insurance credit tiers factor in your official credit scores but are not dependent on that variable alone. Four states prohibit or limit the use of credit as a rating factor in determining auto insurance rates: California, Hawaii, Massachusetts and Michigan.
Rates were calculated by evaluating our base profile with the following incidents applied: clean record (base), at-fault accident, single speeding ticket, single DUI conviction and lapse in coverage.
Rates were calculated by evaluating our base profile with the following differences in mileage: 2K, 5K, 12K (base), 15K and 20K.
Unless otherwise stated, rates are for 2023 vehicle models. For new vs used vehicles, we included the following year in our calculations: 2013.
Rates were calculated by evaluating our base profile with the ages 18-70 (base: 40 years) applied. Depending on age, drivers may be a renter or homeowner. Age is not a contributing rating factor in Hawaii and Massachusetts due to state regulations. For teen drivers, rates were determined by adding a 16- or 17-year-old teen to their 40-year-old married parents' policy. The rates displayed reflect the total cost of a driver this age added to their parents’ policy.
The following states do not use gender as a determining factor in calculating premiums: California, Hawaii, Massachusetts, Michigan, North Carolina, Pennsylvania.
Rates were evaluated based on the following marital/family status: single (base), married, 40-year-old married man and woman. Marital status is not a rating factor in Hawaii and Massachusetts.
Bankrate Score
Our 2025 Bankrate Score for auto insurance considers key variables that our insurance editorial team determined impact policyholders’ experiences with an insurance company. These factors include a robust assessment of each company’s cost of coverage, product availability, financial strength ratings, online capabilities and customer and claims support accessibility. We grouped these factors into three essential categories — cost and ratings, coverage and savings, and support — which we then weighted in a tiered approach.
Each category was assigned a metric to determine performance, and the weighted sum adds up to a company’s total Bankrate Score — out of 5 points. Our scoring model provides a comprehensive view, indicating when companies excel across several key areas and highlighting where they fall short.
50% Cost & ratings
50% Cost & ratings
30% Coverage & savings
30% Coverage & savings
20% Support
20% Support
Tier 1 (Cost & ratings): To determine how well auto insurance companies satisfy these priorities, our team analyzed quoted premiums from Quadrant Information Services (if available), as well as any of the latest third-party agency ratings from J.D. Power, AM Best, Demotech and the National Association of Insurance Commissioners (NAIC).
Tier 2 (Coverage & savings): We assessed companies’ coverage options and availability to help policyholders find a provider that balances cost with coverage. Additionally, we evaluated the discount options listed on each company’s website.
Tier 3 (Support): To encompass the many ways an auto insurance company can support policyholders, we analyzed avenues of customer accessibility along with community support. This analysis incorporated additional financial strength ratings from S&P and Moody’s and factored in a company’s corporate sustainability efforts.
Tier scores are unweighted to show the company's true score in each category out of a possible five points.
Bankrate Score
Our 2025 Bankrate Score considers variables our insurance editorial team determined impact policyholders’ experiences with an insurance company. These rating factors include a robust assessment of each company’s financial strength, product and rider offerings, availability, customer experience and corporate sustainability. Each factor was added to a category, and these categories were weighted in a tiered approach to analyze how companies perform in key customer-impacting categories.
Each category was assigned a metric to determine performance, and the weighted sum adds up to a company’s total Bankrate Score — out of 5 points. Our scoring model provides a comprehensive view, indicating when companies excel across several key areas and highlighting where they fall short.
40% Ratings
40% Ratings
40% Coverage
40% Coverage
20% Accessibility
20% Accessibility
Tier 1 (Ratings): To determine a life insurance company’s financial health and reliability, we assessed several industry-standard ratings, such as J.D. Power, AM Best, Comdex, the National Association of Insurance Commissioners (NAIC), and credit agencies like Moody’s, Fitch and S&P.
Tier 2 (Coverage options): We assessed companies’ coverage options, availability and policy features to help policyholders find a provider that best meets their needs. We examined each company’s life insurance product lines, including term, whole and universal life options.
Tier 3 (Accessibility & process): To assess the ease and transparency of applying for coverage, we reviewed the simplicity of obtaining a quote and insurers' underwriting processes — including eligibility requirements. We also considered insurers’ community engagement.
Tier scores are unweighted to show the company's true score in each category out of a possible five points.
What policyholders are saying about AAA
AAA has 50 reviews
Dive into community reviews below and see what others think about AAA.
4.5
50
ratings
Star ranking and total number reflects the lifetime customer reviews received while this lender has been an advertiser on Bankrate.
To help serve you with relevant information, the customer reviews shown are limited to only those that this advertiser has received during the past 12 months.
92% of consumers recommend this insurer
Score breakdown
5 stars
58%
4 stars
34%
3 stars
4%
2 stars
4%
1 star
0%
Score by category
Overall rating4.5 / 5
Original cost3.9 / 5
Coverage4.4 / 5
Customer Support4.4 / 5
How we got these ratings
In May 2024, Bankrate collaborated with market research firm SliceMR to survey over 1,500 insurance customers nationwide, asking policyholders to rate their insurer’s cost, coverage, customer support and overall experience on a five-point scale. Bankrate and SliceMR collected and analyzed these customer ratings, along with website analytics and responses to three open-ended questions regarding customer experience. Responses are based on individual policyholders’ policy details and personal experience, and therefore cannot be verified for accuracy. Users received an incentive for their feedback. All ratings are unedited and have not been reviewed or approved by insurance carriers. User-generated ratings are separate from carrier Bankrate Scores — which are calculated based on our proprietary methodology — and may not match.
Community Reviews
See what users like you are saying about AAA.
Anonymous Policyholder
April 10, 2025
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
They have been always ready to help when needed. Their prices are good.
Insurance Type
Auto + Home
Score by category
Original cost5/ 5
Customer Support5/ 5
Coverage5/ 5
Anonymous Policyholder
April 10, 2025
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
Price and roadside assistance.
Insurance Type
Auto
Score by category
Original cost5/ 5
Customer Support5/ 5
Coverage5/ 5
Anonymous Policyholder
April 10, 2025
What made you choose this insurer over others for your auto and/or home insurance?
Great service with company and excellent customer support
Insurance Type
Auto
Score by category
Original cost4/ 5
Customer Support5/ 5
Coverage4/ 5
Anonymous Policyholder
April 10, 2025
What made you choose this insurer over others for your auto and/or home insurance?
The customer service is outstanding
Insurance Type
Auto
Score by category
Original cost4/ 5
Customer Support5/ 5
Coverage5/ 5
Anonymous Policyholder
April 10, 2025
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
Consistency, not too much computer assistance / and the rates.
Insurance Type
Auto
Score by category
Original cost4/ 5
Customer Support4/ 5
Coverage4/ 5
Anonymous Policyholder
April 10, 2025
What made you choose this insurer over others for your auto and/or home insurance?
The price and the coverage
Insurance Type
Auto
Score by category
Original cost2/ 5
Customer Support4/ 5
Coverage4/ 5
Anonymous Policyholder
April 10, 2025
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
the cost is very reasonable, there are no local offices to deal with any problems.
Insurance Type
Auto
Score by category
Original cost5/ 5
Customer Support4/ 5
Coverage4/ 5
Anonymous Policyholder
April 10, 2025
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
They always explain things in simple terms.
Insurance Type
Home
Score by category
Original cost4/ 5
Customer Support4/ 5
Coverage5/ 5
Anonymous Policyholder
April 10, 2025
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
They don't make policy changes with out informing me
Insurance Type
Auto
Score by category
Original cost5/ 5
Customer Support5/ 5
Coverage4/ 5
Anonymous Policyholder
April 10, 2025
What made you choose this insurer over others for your auto and/or home insurance?
AAA has a good reputation and offers many benefits. The rates from AAA are very competitive and I like the discounts they have when I added my home rental insurance.
R.E. Hawley is a senior writer for Bankrate. Prior to joining Bankrate’s insurance editorial team in 2024, they worked as senior writer for a popular car ownership and insurance comparison app, leading a team of over a dozen writers in creating customer-focused financial advice content on topics ranging from insurance to vehicle reliability and auto loan refinance. R.E. holds a personal lines insurance license.
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Edited by
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