Guide to American Express Platinum Concierge

The Platinum Card® from American Express is one of the most popular travel cards on the market today. And it’s easy to see why when you consider its luxe travel perks and opportunities, including a benefit that can free up your time: the American Express Platinum concierge.

Once you’re approved for this American Express credit card, you can qualify for up to a $200 annual airline fee credit, one of the most generous airport lounge memberships available today, up to $200 in Uber Cash annually and much more. The points you earn with the Platinum Card are extremely flexible, too. You can redeem them for travel, gift cards and merchandise, or for valuable transfers to Amex airline and hotel partners.

In addition to those benefits, the American Express Platinum offers a dedicated concierge with a variety of services, whether you need help securing dinner reservations or finding the perfect gift.

How does the American Express Platinum Concierge work?

Concierge service is complimentary once you apply and are approved for the Amex Platinum, and you can use this service as often as you want.

To request help from the Amex Platinum concierge, call the concierge desk at 800-525-3355 or dial the number on the back of your card. The concierge can then help answer questions or find resources to accommodate any requests you have.

What services does the American Express Platinum Concierge offer?

An Amex Platinum concierge is like your own personal assistant. You can call them to ask for travel and lifestyle help, whether you need to find the cheapest gas on your road trip or you want tickets to a sold-out show.

Services you can request assistance with include:

• Gift recommendations
• Flower delivery
• Dinner reservations
• Scheduling spa and salon appointments
• Securing tee times for golf
• Advice on cultural experiences
• Tickets to concerts and sporting events

When you use the Amex Platinum Concierge, the assistance you receive is complimentary. You only pay for the actual goods and services they help connect you with, such as concert tickets or travel bookings, plus any applicable fees and taxes.

How do I maximize the Amex Platinum Concierge?

If you want to make the most of Amex Platinum Concierge services, use this benefit to save yourself time. This means delegating tasks to the concierge that would otherwise require you to sit on the phone or spend hours researching online.

Here are a few examples:

• Dinner reservations: Ask your concierge to help you find a restaurant reservation based on the type of cuisine you’re looking for, location or dining times that work with your schedule.. Your concierge can make dinner reservations on your behalf, and all you have to do is show up.
• Event tickets: If you know an event will go on sale soon, you can use the concierge to help you secure tickets before they sell out. Ask them to help with getting you the best seats in the house. Your concierge may even be able to find seats for shows and events that seem sold out.
• Flowers and other gifts: Whether you need to send flowers for Mother’s Day or want to surprise your spouse, the Amex Platinum concierge can provide you with suggestions and ideas. Better yet, they can order the gift and set up delivery for you based on your preferences and spending limit, then charge the purchase to your card.
• Travel: If you need to book airfare or research hotel options in any destination, the Amex Platinum Concierge can do the research and provide recommendations for you.

To get the most out of concierge service, call the help desk any time you’re short on time and need help with a task. If you’re unsure if your request falls under the concierge’s services, you can always call and ask. You may be surprised at how helpful concierge services can be, but you won’t know until you try.

How do I contact the American Express Platinum Concierge?

American Express offers a dedicated concierge hotline you can call for personalized help. Once you’re a cardholder, you can call the hotline at 800-525-3355 or dial the number on the back of your card.

From there, you’ll be connected with an expert who can help you plan a trip, make reservations, send a surprise gift and more.

The bottom line

While card concierge services aren’t usually one of the main benefits of a card, they can save you a lot of time and even money. The concierge service you get with the Platinum Card from American Express is complimentary, and it can make your life easier. If you’re already paying the card’s hefty $695 annual fee, make sure you’re taking full advantage of all it has to offer, including concierge service.

If you don’t have this card yet, consider whether it might be a good fit, especially if you already have an Amex card and want to maximize your spending with a card strategy like the Amex trifecta. And check out our American Express Membership Rewards guide to learn all the ways you can use the points you earn with this card.