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Customers Bank Review 2024

Updated July 26, 2024
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At a glance

Overview

Customers Bank offers a wide array of deposit products, but the affordability of those accounts and the strength of those yields are inconsistent. Moreover, the bank is highly localized with only a handful of branches across three states. Customers looking for a large branch network should look elsewhere.

Highlights:

Top CD Rates
3.9
Rating: 3.9 stars out of 5
Bankrate Score

CDs

Rating: 4.6 stars out of 5
4.6 /5

Checking

Rating: 4.5 stars out of 5
4.5 /5

Savings

Rating: 4.5 stars out of 5
4.5 /5

MMA

Rating: 2.6 stars out of 5
2.6 /5
4.0
Rating: 4 stars out of 5
Customer Score
See all 47 consumer reviews Arrow Right Icon
Sponsored offers

These are sponsored offers rated highly by us for competitive rates, fees, and minimums.

Bank logo
Member FDIC
Savings Account
4.10
%
APY
As of 6/2/2025
Rating: 4.6 stars out of 5
$5,000
Min. balance for APY
View offer Arrow Right Icon
Promoted offer:
Bank logo
Member FDIC
Savings Account
3.60
%
APY
As of 6/2/2025
Rating: 4.4 stars out of 5
$0
Min. balance for APY
View offer Arrow Right Icon
Promoted offer: It only takes about 5 minutes to open a fee-free account.
Bank logo
Member FDIC
Checking Account
0.50
%
APY
As of 6/2/2025
Rating: 4.9 stars out of 5
$0
Min. balance for APY
View offer Arrow Right Icon

Overall

Customers Bank is best for customers who live near one of the bank’s seven branches in New York, New Jersey and Pennsylvania, as many of the accounts require you to visit a branch to open. Moreover, savers will generally find higher yields with lower minimum deposit requirements elsewhere.

Pros

  • Checkmark Icon

    The minimum deposit for CDs is low.

  • Checkmark Icon

    The bank offers a variety of CD terms.

Cons

  • You can find higher rates elsewhere.

  • The mobile banking app has received bad reviews.

  • You must visit a branch to open most of the bank’s deposit accounts.

CTA We want to know what you think about Customers Bank

We want to know what you think about Customers Bank

Do you have experience with Customers Bank? Let us know your thoughts.

Customers Bank banking products

4.5
Rating: 4.5 stars out of 5
Bankrate Score

Customers Bank savings overview

The High-Yield Savings Account requires an extremely high minimum opening deposit amount to earn the stated APY — you will need to deposit $25,000. The yield offered is better than the national average, but you can find higher yields elsewhere.

There is no monthly service fee, but you must open this account at a branch.

Pros

  • Checkmark Icon

    The High-Yield Savings Account pays a higher yield than the national average.

  • Checkmark Icon

    There’s no monthly service fee.

Cons

  • The account requires a steep minimum balance to earn the APY.

  • You can find higher yields elsewhere if you shop around.

  • You must open the account at a branch.

  • We appreciate your patience as we continue to collect rates information for Customers Bank. Check back again soon.

Bank fees

Fee Charged?
Overdraft fee $5
Non-sufficient funds fee $20
Monthly maintenance fee None
Out-of-network ATM fee None
Excessive transaction fee None

Customer experience

Mobile app. Reviewers have slammed the bank's iOS and Android app for its design. Still, the mobile banking app lets you deposit checks with your phone as well as pay back a friend — practical features that make everyday chores less frustrating.

Customer support. Customer-service representatives for online products are available 9 a.m. to 6 p.m. Eastern time, seven days of the week.

About Customers Bank

Customers Bank is headquartered in Phoenixville, Pennsylvania, and operates seven branches. It offers savers rates that are better than the national average, but generally lower than what you can find at other banks. Most of the accounts are only available at a branch.

How Customers Bank compares to other banks

Customers Bank FAQs

Review methodology

With so many financial institutions to choose from, it can be hard to know who to trust. Bankrate’s ever-growing list of bank and credit union reviews is updated regularly. Our editorial team analyzes and reviews each institution across deposit products such as savings accounts, checking accounts, certificates of deposit (CDs) and money market accounts (MMAs). Banks are rated by important factors such as offered interest rates, fees, minimum balance requirements, access to funds and more.

We assign a score to each type of account and its features, weigh them carefully based on importance to account holders and determine an overall score. Read our full review methodology.

Customers Bank customer reviews

CTA Customers Bank has 47 reviews

Customers Bank has 47 reviews

Dive into community reviews below and see what others think about Customers Bank.

4 Star Icon
47 ratings
Score breakdown
5 stars
40%
4 stars
38%
3 stars
11%
2 stars
2%
1 star
9%
Score by category
Overall Rating 4 / 5
Competitiveness of APY 4 / 5
Amount of fees 4.1 / 5
Customer support 4 / 5
Website / Mobile app 4 / 5
Verified Badge Icon Bankrate methodology disclosure

In July 2024, Bankrate collaborated with a third-party vendor to survey 1,200 bank account holders nationwide. Bankrate and our vendor collected and summarized account holder responses to five rating questions on a 5-point scale as well as open-ended reviews of the banking experience. Responses are based on individual account holder product details, and therefore cannot be verified for accuracy. Reviewers received an incentive for their feedback. Their ratings are unedited and have not been reviewed or approved by the associated bank or credit union, nor do these responses reflect Bankrate's own expert review of these banking products.

Community Reviews

See what users like you are saying about Customers Bank.
Search Icon
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Anonymous account holder
March 26, 2025
I love my bank never had any issues. Easy transactions, either on mobile or online or in person. I've been with this bank for years and never wanted to switch.
Score by category
Amount of fees 5 / 5
Competitiveness of APY 5 / 5
Customer support 5 / 5
Website / Mobile app 5 / 5
Accounts held by this user
Certificate of Deposit (CD) No
Money Market Account (MMA) No
Savings Account No
Checking Account Yes
Anonymous account holder
March 26, 2025
Excellent customer service helps me fully understand how to view my deposits and how to manage my money.
Score by category
Amount of fees 2 / 5
Competitiveness of APY 3 / 5
Customer support 5 / 5
Website / Mobile app 4 / 5
Accounts held by this user
Certificate of Deposit (CD) No
Money Market Account (MMA) No
Savings Account Yes
Checking Account No
Anonymous account holder
March 25, 2025
I had a good experience with them overall. Deposit features are great, app works and customer service helps when you have an issue.
Score by category
Amount of fees 3 / 5
Competitiveness of APY 1 / 5
Customer support 2 / 5
Website / Mobile app 3 / 5
Accounts held by this user
Certificate of Deposit (CD) No
Money Market Account (MMA) No
Savings Account No
Checking Account Yes
Anonymous account holder
March 22, 2025
I like the 4% on Yes - Checking after 10 transactions per month, no hidden fees and website is easy to use.
Score by category
Amount of fees 5 / 5
Competitiveness of APY 5 / 5
Customer support 4 / 5
Website / Mobile app 5 / 5
Accounts held by this user
Certificate of Deposit (CD) No
Money Market Account (MMA) No
Savings Account No
Checking Account Yes
Anonymous account holder
March 7, 2025
I enjoy it greatly and will continue using!
Score by category
Amount of fees 4 / 5
Competitiveness of APY 4 / 5
Customer support 4 / 5
Website / Mobile app 4 / 5
Accounts held by this user
Certificate of Deposit (CD) No
Money Market Account (MMA) No
Savings Account Yes
Checking Account Yes
Anonymous account holder
March 7, 2025
It's going well and we enjoyed using them.
Score by category
Amount of fees 4 / 5
Competitiveness of APY 4 / 5
Customer support 3 / 5
Website / Mobile app 3 / 5
Accounts held by this user
Certificate of Deposit (CD) No
Money Market Account (MMA) No
Savings Account Yes
Checking Account No
Anonymous account holder
March 7, 2025
It's okay. APR could be a lot better but I make do with it. Thankfully no overdraft fees and customer service is great. Always helpful.
Score by category
Amount of fees 3 / 5
Competitiveness of APY 2 / 5
Customer support 3 / 5
Website / Mobile app 4 / 5
Accounts held by this user
Certificate of Deposit (CD) No
Money Market Account (MMA) No
Savings Account No
Checking Account Yes
Anonymous account holder
March 7, 2025
It has been the best in deposit product features, customer service is extremely incredible they are very nice courtesy and very helpful and the mobile app is very easy to use and convenient when you are rushed for time.
Score by category
Amount of fees 4 / 5
Competitiveness of APY 4 / 5
Customer support 4 / 5
Website / Mobile app 4 / 5
Accounts held by this user
Certificate of Deposit (CD) Yes
Money Market Account (MMA) No
Savings Account No
Checking Account No
Anonymous account holder
March 7, 2025
Pretty good as long as you don’t need help more than once a day pretty much.
Score by category
Amount of fees 5 / 5
Competitiveness of APY 5 / 5
Customer support 4 / 5
Website / Mobile app 5 / 5
Accounts held by this user
Certificate of Deposit (CD) Yes
Money Market Account (MMA) No
Savings Account No
Checking Account Yes
Anonymous account holder
March 7, 2025
It’s a great bank they show loyalty to the customers.
Score by category
Amount of fees 5 / 5
Competitiveness of APY 5 / 5
Customer support 3 / 5
Website / Mobile app 3 / 5
Accounts held by this user
Certificate of Deposit (CD) No
Money Market Account (MMA) No
Savings Account Yes
Checking Account Yes