Truist Bank Review 2024
Written by
Edited by
The Bankrate promise
At Bankrate we strive to help you make smarter financial decisions. While we adhere to strict , this post may contain references to products from our partners. Here's an explanation for .
At a glance
CDs
Checking
Savings
MMA
About Bankrate Score
Overview
Truist Bank is best for consumers who live near one of its nearly 2,000 locations in the South, East and Midwest. The bank also has around 3,000 ATMs. It offers savings and checking accounts, CDs and a money market account, most of which require low minimum deposits.
Highlights
- Highly Rated App
- Large Branch Network
Offers featured here have been sponsored which impacts how, where, and in what order the products appear. Not all offers are displayed on this page.
These are sponsored offers rated highly by us for competitive rates, fees, and minimums.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate Savings rating = 4.4/5
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate Checking rating = 5/5
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
Offers featured here have been sponsored which impacts how, where, and in what order the products appear. Not all offers are displayed on this page.
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Overall
Truist has some accounts that are worthwhile and others that aren’t. While the bank generally offers paltry yields for savings products, at least some of its CDs offer competitive rates. But the bank does offer a good checking account that comes with a highly-rated app and extra perks, depending on the amount of money you deposit.
Pros
-
Truist’s nearly 2,000 branch locations make banking in person convenient for those living and traveling in the regions Truist serves.
-
The Truist One Checking account doesn’t have overdraft fees.
Cons
-
Outgoing international wires cost $65.
-
Truist doesn’t offer phone-based customer service on Sundays, unlike some competitors.
-
Most of Truist’s yields are not competitive.
-
CDs cannot be opened online.
We want to know what you think about Truist Bank
Do you have experience with Truist Bank? Let us know your thoughts.
Truist Bank banking products
Truist Bank savings overview
This account offers an extremely low APY, much lower than the national average and what many other banks offer.
Withdrawals are limited to six per month. If you go over that limit, you’ll be charged a $5 fee for each additional withdrawal.
See more details about Truist’s savings account offerings.
Pros
-
A relatively low minimum deposit of $50 is required for the Truist One Savings account.
-
The Truist One Savings account charges a $5 monthly service fee, yet it may be easy for some customers to waive.
Cons
-
The Truist One Savings account offers a rock-bottom APY.
-
A $3 monthly fee applies for paper statements for the Truist One Savings account.
-
The account isn’t tiered.
-
There’s a $5 fee for each withdrawal above the monthly limit.
-
Truist BankAPYAPY last updated between 11/18 and 11/24.APYAPY last updated between 11/18 and 11/24.National average APYHow do we get this data?Bankrate independently tracks hundreds of APYs and product details for banking institutions nationwide. We retain the historical data of every rate we track in our database. If there are any gaps where we weren’t actively tracking a rate at the time, the graph will reflect the missing data.
Bank fees
| Fee | Charged? |
|---|---|
| Overdraft fee | None |
| Non-sufficient funds fee | None |
| Monthly maintenance fee | $5 - $12 |
| Out-of-network ATM fee | $3 per transaction |
| Excessive transaction fee | $5 - $15 |
Customer experience
Customer support
Limited customer service hours. Customers can get help with their accounts by phone 8 a.m. to 8 p.m. Eastern time, Monday-Friday, and 8 a.m. to 5 p.m. on Saturdays. Customer-service representatives aren’t available Sunday, but there is a 24-hour automated assistance line.
Physical presence. Truist has nearly 2,000 branches in 17 states and the District of Columbia.
Low overall customer satisfaction. Truist consistently ranked lower than average in customer satisfaction compared to other banks, according to J.D. Power’s 2024 Retail Banking Satisfaction Study.
Complaints
CFPB enforcement action. Truist Financial Corporation hasn’t received an enforcement action from the Consumer FInancial Protection Bureau since the company’s creation, which was the result of a 2019 merger of two banks (Suntrust and BB&T).
Digital experience
Highly rated mobile app. Truist’s app is rated highly for iOS and Android devices. More than 500,000 users have reviewed the app on the Apple App Store, while more than 100,000 users have reviewed it on the Google Play Store. Like with many banks, Truist customers can use Zelle to send and receive money. The app can also be used to deposit checks or lock a Truist debit card.
Customizable home screen. Truist’s mobile app lets you arrange and reorder the accounts on your home screen, add shortcuts to your frequently used tasks and toggle tiles (including reward and deal tracking) on your home screen.
Helpful insights. Once you start using your account, Truist provides insights that help keep track of your spending. For example, you’ll receive cash flow summaries and spending for each month. The mobile app will break down that spending by category, so you’ll know if, for instance, you're spending more on entertainment or utilities than usual. These insights also flag upcoming scheduled payments.
Bankrate staff insights
“Truist’s mobile app combines the bells and whistles of a modern banking app with the features you’d expect from a budgeting app,” said a Bankrate staff member with an account. “But though the bank’s digital features receive high marks, the constant barrage of fees — whether that be monthly maintenance or out-of-network ATM fees — and limited branch network has left customers (including myself) generally dissatisfied.”
Disclosure: To enhance our product reviews, Bankrate employees often open accounts and provide feedback. They may have been compensated for their time and account maintenance, but this does not affect the integrity of their review.
The above images were last updated on April 17, 2024.
Featured customer reviews
The consumer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews. Bankrate cannot guarantee or verify the accuracy of the opinions shared by individual reviewers. Some reviews may be edited for length and clarity.
Our editor's take
Digital features vary across banks, though Truist and Wells Fargo score similar marks on their respective iOS and Android apps. Some portions of the digital experience will be up to personal taste, but it’s worth noting that Wells Fargo generally offers higher yields on its deposit accounts over Truist.
Suntrust and BB&T banks merged to form Truist in 2019. As a result, customers of both banks were moved into Truist accounts, which may differ from their original accounts. Since the merger, many customers have been dissatisfied with the bank service, as underscored by Truist’s low customer satisfaction rating in J.D. Power’s 2023 U.S. Retail Banking Study.
About Truist Bank
Truist was formed by the 2019 merger of BB&T and SunTrust banks. It offers a range of banking products, including checking and savings accounts and certificates of deposit.
Truist Bank has more than 2,000 locations, mainly in Southern states but also in Indiana, Maryland, New Jersey, Ohio, Pennsylvania and the District of Columbia. The bank has its headquarters in Charlotte, North Carolina.
How Truist compares to other banks
Truist vs. TD Bank
Truist and TD Bank are two of the largest banking institutions in the U.S., and each bank has more than $300 billion in total assets. However, Truist is a bit larger with nearly 1,000 more branches than TD Bank across 18 states, whereas TD can be found in 16.
TD Bank generally offers higher interest rates on its CDs. However, Truist offers a money market account, which TD Bank doesn’t. And TD’s checking accounts aren’t as good as Truist’s, either, as TD has costlier monthly maintenance fees (it can be up to $13 more per month) and still charges a $35 overdraft fee where Truist charges none.
That noted, TD Bank allows you to open CDs online, unlike Truist, and offers bonuses for new checking accounts if you meet certain criteria.
Truist FAQs
Review methodology
We assign a score to each type of account and its features, weigh them carefully based on importance to account holders and determine an overall score. Read our full review methodology.
Truist Bank customer reviews
Truist Bank has 25 reviews
Dive into community reviews below and see what others think about Truist Bank.
In July 2024, Bankrate collaborated with a third-party vendor to survey 1,200 bank account holders nationwide. Bankrate and our vendor collected and summarized account holder responses to five rating questions on a 5-point scale as well as open-ended reviews of the banking experience. Responses are based on individual account holder product details, and therefore cannot be verified for accuracy. Reviewers received an incentive for their feedback. Their ratings are unedited and have not been reviewed or approved by the associated bank or credit union, nor do these responses reflect Bankrate's own expert review of these banking products.
Community Reviews
Thank you for sharing your experience with Bankrate
