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Salem Five Direct Bank Review 2024

Updated July 24, 2024
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At a glance

4.4
Rating: 4.4 stars out of 5
Bankrate Score
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CDs

Rating: 3.4 stars out of 5

Checking

Rating: 4.6 stars out of 5

Savings

Rating: 4.9 stars out of 5

About Bankrate Score

Overview

Salem Five Direct is an online bank that offers savers competitive yields.

Highlights

  • High APY
  • ATM Fee Refunds
  • Low Min Deposit
Sponsored offers
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Bank logo
Member FDIC
Savings Account
3.80
%
APY
APY
Info Icon
As of 12/22/2024
Rating: 4.4 stars out of 5
$0
Min. balance for APY
View offer Arrow Right Icon
Promoted offer:
Bank logo
Member FDIC
Savings Account
3.80
%
APY
APY
Info Icon
As of 12/22/2024
Rating: 4.9 stars out of 5
$0
Min. balance for APY
View offer Arrow Right Icon
Promoted offer: It only takes about 5 minutes to open a fee-free account.
Bank logo
Member FDIC
CD
4.25
%
APY
APY
Info Icon
As of 12/22/2024
Rating: 4.9 stars out of 5
$500
Minimum deposit
View offer Arrow Right Icon
Promoted offer:

Overall

Salem Five Direct is best for savers who are comfortable banking online and who are seeking a competitive rate. The bank offers special CDs in addition to savings and checking accounts.

Pros

  • Checkmark Icon

    Salem Five Direct offers a highly competitive annual percentage yield (APY) on its eOne Savings account for balances — of up to $1 million.

  • Checkmark Icon

    It provides generous ATM reimbursement on its checking account.

  • Checkmark Icon

    Its mobile app is favorably reviewed.

Cons

  • The bank offers a smaller selection of CDs than some banks.

  • CDs have a much higher minimum requirement to open than many banks or credit unions.

  • Salem Five Direct checking and savings customers have to pay a $9.95 bank transaction fee for having a transaction completed in a branch.

  • There’s a $10 fee to close your account via the mail.

CTA We want to know what you think about Salem Five Direct

We want to know what you think about Salem Five Direct

Do you have experience with Salem Five Direct? Let us know your thoughts.

Salem Five Direct banking products

4.9
/5
Rating: 4.9 stars out of 5
SCORE BREAKDOWN
APY offering:
4.25%
Rating: 5 stars out of 5
5/5
Info Icon
Minimum balance for APY:
$0.00
Rating: 5 stars out of 5
5/5
Info Icon
Monthly service fee:
$0.00
Rating: 5 stars out of 5
5/5
Info Icon
Minimum balance to avoid fee:
$0.00
Rating: 5 stars out of 5
5/5
Info Icon
Access to funds:
Good
Rating: 4 stars out of 5
4/5
Info Icon
FEATURES
Invest Rate Icon
4.25% APY
Info Icon
Savings Icon
$0 minimum balance for APY
Loan Icon
$10 minimum deposit to open

Salem Five Direct savings overview

The eOne Savings account offers savers a competitive yield and requires just $10 to open. There are no monthly fees either.

The account isn’t available to everyone. You can’t open an eOne Savings account if you have a Salem Five Bank checking or savings account. (You can apply if you have an eOne Checking account.) You also need to apply online for the eOne Savings account.

Pros

  • Checkmark Icon

    You only need to deposit $10 to open this account.

  • Checkmark Icon

    The yield is competitive.

  • Checkmark Icon

    There are no monthly fees.

Cons

  • There’s a $10 fee for making more than six withdrawals or transfers during a statement cycle.

  • See how rates for this account have changed over time. Interact with the trend lines to view APY by date.

    Salem Five Direct
    APY
    APY
    Info Icon
    National average APY
    How do we get this data?
    Info Icon

Bank fees

Fee Charged?
Overdraft fee $35
Non-sufficient funds fee $35
Monthly maintenance fee $0
Out-of-network ATM fee None
Excessive transaction fee $10

About Salem Five Direct

Salem Five Direct is an online division of Salem Five, a bank that was founded in 1855 in Salem, Massachusetts. The division was the first online bank, started in 1995.

Salem Five Direct offers CDs, savings accounts and checking accounts. Its fees are low, and its rates are competitive.

Bank experience

Salem Five Direct representatives can be reached toll-free by phone, but the bank also has a chat function on its website to help answer customer questions.

Its app has earned positive reviews in the Apple App Store and on Google Play. The app includes Zelle functionality, so you can easily send money to people you know. The app also includes card controls to quickly turn your debit card off within the app should the card go missing or be stolen.

How Salem Five Direct compares to other banks

Compare different account types offered by Salem Five Direct. Annual percentage yields (APYs) shown were updated between Dec. 15, 2024 and Dec. 21, 2024.

Selected bank
Salem Five Direct savings account
Salem Five Direct Logo
Member FDIC
Bankrate score
Rating: 4.9 stars out of 5
4.9
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Most comparable
Bask Bank savings account
Bask Bank Logo
Member FDIC
Bankrate score
Rating: 5 stars out of 5
5.0
Info Icon
Read review
Search for or select a bank:
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Bankrate score
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Read review
APY
Info Icon
4.25% 4.50%
Minimum balance for APY
$0.00 $0.00
Estimated earnings
Info Icon
$2,125 $2,250
The eOne Savings account offers savers a competitive yield and requires just $10 to open. There are no monthly fees either. The account isn’t available to everyone. You can’t open an eOne Savings account if you have a Salem Five Bank checking or savings account. (You can apply if you have an eOne Checking account.) You also need to apply online for the eOne Savings account. Bask Bank’s Interest Savings Account earns a highly competitive APY, with no minimum balance requirement or monthly fees. The bank also offers a Mileage Savings Account, which allows you to earn American Airlines miles as rewards, based on your monthly balance.
  • You only need to deposit $10 to open this account
  • The yield is competitive
  • There are no monthly fees
  • Bask Bank’s Interest Savings Account earns a top-notch yield.
  • The Interest Savings Account doesn’t charge a maintenance fee or require a set minimum balance.
    N/A
  • There’s a $10 fee for making more than six withdrawals or transfers during a statement cycle
  • Bask charges $35 per outgoing wire transfer, which is steep compared to other banks.
  • Neither savings account comes with ATM access.
    N/A

Salem Five Direct vs. UFB Direct

UFB Direct is the online-only division of Axos Bank. It offers similarly high rates on its deposit product, but doesn’t offer the same breadth of financial products and services as Salem Five Direct. As far as deposit products go, UFB Direct only offers a savings account and a money market account. In contrast, Salem Five Direct, offers a wide variety of CDs, checking and savings accounts.

Salem Five Direct FAQs

Review methodology

With so many financial institutions to choose from, it can be hard to know who to trust. Bankrate’s ever-growing list of bank and credit union reviews is updated regularly. Our editorial team analyzes and reviews each institution across deposit products such as savings accounts, checking accounts, certificates of deposit (CDs) and money market accounts (MMAs). Banks are rated by important factors such as offered interest rates, fees, minimum balance requirements, access to funds and more.

We assign a score to each type of account and its features, weigh them carefully based on importance to account holders and determine an overall score. Read our full review methodology.

Salem Five Direct customer reviews

CTA Salem Five Direct has 23 reviews

Salem Five Direct has 23 reviews

Dive into community reviews below and see what others think about Salem Five Direct.

4.4 Star Icon
23 ratings
Info Icon
Score breakdown
5 stars
57%
4 stars
35%
3 stars
4%
2 stars
0%
1 star
4%
Score by category
Overall Rating 4.4 / 5
Competitiveness of APY 3.9 / 5
Amount of fees 3.9 / 5
Customer support 4.3 / 5
Website / Mobile app 4.3 / 5
Verified Badge Icon Bankrate methodology disclosure

In July 2024, Bankrate collaborated with a third-party vendor to survey 1,200 bank account holders nationwide. Bankrate and our vendor collected and summarized account holder responses to five rating questions on a 5-point scale as well as open-ended reviews of the banking experience. Responses are based on individual account holder product details, and therefore cannot be verified for accuracy. Reviewers received an incentive for their feedback. Their ratings are unedited and have not been reviewed or approved by the associated bank or credit union, nor do these responses reflect Bankrate's own expert review of these banking products.

Community Reviews

See what users like you are saying about Salem Five Direct.
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Anonymous account holder
September 13, 2024
Salem five direct checking account is no cost, no minimum balance and no cost for ATM usage. My experience with Salem Five Direct is great overall. I very rarely run into a problem. The people are kind and patient to work with.
Score by category
Amount of fees 4 / 5
Competitiveness of APY 4 / 5
Customer support 4 / 5
Website / Mobile app 4 / 5
Anonymous account holder
September 13, 2024
Great experience. They are friendly and knowledgeable.
Score by category
Amount of fees 5 / 5
Competitiveness of APY 5 / 5
Customer support 5 / 5
Website / Mobile app 5 / 5
Anonymous account holder
September 13, 2024
I’m gonna have some of the same ones in a couple days. The only way I could be a better player than him.
Score by category
Amount of fees 5 / 5
Competitiveness of APY 5 / 5
Customer support 5 / 5
Website / Mobile app 5 / 5
Anonymous account holder
September 13, 2024
In order to maintain these accounts you must maintain a certain amount in the accounts. I’ve been with them for a long time and they are a loyal company.
Score by category
Amount of fees 3 / 5
Competitiveness of APY 3 / 5
Customer support 2 / 5
Website / Mobile app 5 / 5
Anonymous account holder
September 13, 2024
Very positive good easy banking. Easy fast service and relatable.
Score by category
Amount of fees 4 / 5
Competitiveness of APY 4 / 5
Customer support 5 / 5
Website / Mobile app 5 / 5
Anonymous account holder
September 13, 2024
I’ve had quite the experience, in all fairness, but I’d say the overall feeling edges towards an 8. Yeah, at times they take longer than usual to get back with the necessary details but ultimately they get it done. They’re closer to my spouse’s work place which is good for us. They are quite proactive and very professional, and they’ve got quite the reputation.
Score by category
Amount of fees 3 / 5
Competitiveness of APY 3 / 5
Customer support 5 / 5
Website / Mobile app 5 / 5
Anonymous account holder
September 13, 2024
Sure, they got consistency when it comes to banking issues, I just don’t trust them with large funds. I think they kind of hold up too much when we want to make large withdrawals, and that puts me off. I trusted them to be efficient.
Score by category
Amount of fees 3 / 5
Competitiveness of APY 3 / 5
Customer support 5 / 5
Website / Mobile app 5 / 5
Anonymous account holder
September 13, 2024
Convenience-wise, proximity has been really helpful. I enjoy the app as it’s quite easy to navigate. What gasses me up is the sweetness of their customer service reps; they’re such lively folks, so humble and helpful. The interest rate is better than that of the others I was offered.
Score by category
Amount of fees 4 / 5
Competitiveness of APY 4 / 5
Customer support 5 / 5
Website / Mobile app 5 / 5
Anonymous account holder
September 13, 2024
They have great customer service. Rates. Customer service. And ability to check accounts.
Score by category
Amount of fees 3 / 5
Competitiveness of APY 3 / 5
Customer support 5 / 5
Website / Mobile app 3 / 5
Anonymous account holder
September 13, 2024
The speed of service. The customer service has to be the most important.
Score by category
Amount of fees 5 / 5
Competitiveness of APY 5 / 5
Customer support 4 / 5
Website / Mobile app 5 / 5